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I don't know from where to begin. They charge GBP75 per night for double room instead of begging people to stay there. The only possitive thing is the people who work there and the location. The room has 2 beds next to each other and a small place just to stand to put your clothes on. Suitcases must be on...
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I stayed here with my boyfriend for two nights on the weekend of Jan 20th-Jan 22nd. It cost 140£ for the two nights. Our room was below ground level and was extremely small. The bathroom was also very small. Owing to the fact that the room was in the basement, it was very dark.
I have asthma and during both...
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For the cost, this hotel was great. The staff were very helpful, the rooms were fine and clean, and the location was great! If I had to pick a fault, it would be the stairs for the upper or lower floors with no lift (but that's probably because I am very small and had a very big bag to try...
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We stayed here for one night and were very pleased with the location. It is just round the corner from the shops in Oxford Street! The room we were given was very large and clean. The shower room was very small but the shower was very good. Lovely thick white towels! Reception was helpful and we were Llowed to leave...
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We were booked to stay at the Marble Arch Inn London for 5 nights in November 2011.
We were required to pay in advance, so therefore no opportunity was available to inspect the rooms etc, so we were therefore dependant on the photo's etc provided by the booking agency.
Upon entering the hotel, the very strong smell of paint fumes...
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This guest had writen a false review which was subsequently withdrawn by Trip Advisor.
He has now written another one under a different heading. This is all because we refused to refund him the amount paid. He found a cheaper hotel and wanted to cancel his advance rate prepaid reservation.
He had threatened us with all sort of things and...
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This place is disgusting. Me and my partner both woke up with flea bites. We were so disgusted we spoke to reception about this and they told us they will not give us a refund and we have to pay the days that are remaining. They also told us "you probably brought them with you" then the man said "i...
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Unfortunately the guests are not telling the truth. We have a pest control contract and are regularly inspected and have always been a clean bill of health. We never have had a flea problem.
Our reception staff have been with us for several years and would never tell the guests not to stay here. They wanted a refund from us...
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I stayed for two nights in November, room was clean,bed comfortable.Quite noisy with guests walking past my door plus the entrance buzzer for reception to open main door going off all the time.Handy for central London, the tube and Heathrow.
Some of the staff quite abrupt,but why should they care,as it is very busy thankyou.
I didn't like paying for...
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Many thanks for your comments. We will address the buzzer issues and see if we can reduce the noise level.
We are sorry about the staff rudeness but all our staff have been with us for a long time and have been reminded again about being always polite to the customers.
We had experienced a lot of no- show bookings...
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Really good location but a bit noisy! We were on the ground floor next to reception and the upstairs floors were sooo creaky we didn't get a lot of sleep as people started to move around before it got light. The room was very basic but clean. I would stay again, but we booked a 3 bedded room for 3...
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We appreciate your comments and thank you.
We will try and address the problem of squeaky stairs but because the buildings in Central
London are over a 100 years old, it is a challenge for us.
Our website explains the difference between a triple room ( 1 double + 1 single bed ) and a three bedded room which has...
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Stayed 4-7Th Nov "11 Was clean and comfortable, We booked cheap n cheerful and thats what it was. Room a little on the small side but it was very comfortable, towels changed every day. Reception staff very friendly, Hotel in an excellent location. There was some street noise from traffic and pubs but not too disturbing. We booked room with...
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We thank you for your review and are happy to note that you enjoyed your stay.
We will address your comment about the light above the wash basins.
We look forward to seeing you again.
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