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The Sanctuary House Hotel

3.5 of 5 Hotel   |   33 Tothill Street | Westminster, London SW1H 9LA, England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #161 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
BidefordSunlover Bideford
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572 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bideford
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel accommodation is clean, modern and spacious enough with good facilities and the hotel staff were faultless, so helpful and polite. The floors are incredibly creaky which is fine when everyone is asleep, but it gets pretty noisy early on, before 7am so little chance of a lie in. The food in the bar in the evening was very... More

Was this review helpful? Yes 1
Plymouth, United Kingdom
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked on line, recommended at busy times and had the steak pie and pork with Apple pie, seasonal veg and mash. Excellent service from the staff and food. The prices were reasonable too. The London pride beer is ell kept and very good . A great place to eat,drink and relax

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Nuneaton
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a wonderful find in the middle of busy London a haven of peace truly a Sanctuary, rooms are great and offer everything you could possibly want, staff are excellent and nothing is too much trouble for them. The breakfast is a joy and more choice than you would possibly want, when we are in London again will definitely be... More

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very friendly check in, I asked if I could be on a higher floor as I was a female staying alone and it was no problem. Room ready on arrival, even though this was earlier than check in time, and a lovely receptionist. Second stay there and will def go back. Brilliant location for Houses of Parliament and Westminster abbey.

Was this review helpful? Yes 3
Mona Vale
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfect location for exploring Westminster. Staff were super helpful and went out of their way to assist. Rooms were clean and modern and pub downstairs was a bonus. We paid for breakfast which was nice but Pret is just down the road and is a cheaper option. Great stay, we will be back!

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Top Contributor
180 reviews 180 reviews
15 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Smack bang in the middle of Westminster, handy for the tube and lots of localised attractions, price was reasonable for the area too. Housekeeping lacked attention to detail and the rooms a little small for the price. They were apologetic when the issues with housekeeping was pointed out, but the problems were not rectified during the stay, so an obvious... More

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SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, responded to this review

Dear hotel guest, Thank you for taking the time to share your review of your stay in our hotel. I am happy that in general you had a pleasant time and enjoyed all the benefits that our hotel has to offer. It is surprising to hear that our housekeeping team’s attention to detail was not to their usual standards and... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here for 2 nights. Yes, the location is good for visiting sights around Westminster (hence it gets one star, for location only); but I wouldn't stay here again. Here's why: 1. Horrendously overpriced for poor quality: On the first morning, I ordered a vegetarian breakfast. It was the worst cooked breakfast I have ever tasted, worse than the... More

Was this review helpful? Yes 6
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, responded to this review

Dear Ruth, Thank you for taking the time to review your stay with us. We are very disappointed that on this occasion, we failed to meet your expectations. We have noted the highs and lows of this review, especially the lows, and I would like to apologise for the inconvenience you experienced during your stay with us. We always want... More

Reno, Nevada
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I read the other reviews concerning the Location and Food so I will say nothing more about those, only agree with all the positive remarks. This hotel has only 32 rooms and wonderful charm. None of the click, click of stone or steel stairs here. The wooden floors and stairs creak and groan, just like an old house should. Nothing... More

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SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, responded to this review

Dear Ron, Thank you for your charming review of your stay with us. It is lovely that you noticed our very modern rooms inside our traditional Victorian style hotel, and we are delighted to hear that you also found our rooms very comfortable. We are very much looking forward to welcoming you back in the near future. Kind regards, Sol... More

Toronto
Top Contributor
125 reviews 125 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

I thought it might be a challenge to find a reasonable lunch in such a rarified neighbourhood on a Saturday. Not so. Great menu with pies and healthy sandwich. Plus I got my pint of ale and lemonade for the kids. Service was a bit slow, perhaps because customer traffic (and staff levels?) much lighter than on a weekday. But... More

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SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, responded to this review

Dear hotel guest, I am happy you were able to find our traditional English restaurant on your weekend out in London. It is wonderful when the hard work of the kitchen staff is noticed by our customers especially their hand made pies, which are freshly prepared every morning and to accompany that with one of our refreshing cask condition ales.... More

Markfield, United Kingdom
Top Contributor
107 reviews 107 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 7, 2014

This hotel is located just 3 minutes walk from Westminster Abby and the House of Parlament (Big Ben) so it is ideal for visiting the main attractions. The room was spacious, the bed comfortable and the shower/bath was big with lovely fluffy towels. We were in room 302 right besides the lift and I thought it will be noisy but... More

Was this review helpful? Yes
SanctuaryHouseHotel, General Manager at The Sanctuary House Hotel, responded to this review

Dear hotel guest, Thank you very much for your lovely review. It is always lovely when our customers appreciate the quality service, accommodation, location and dining experience that we provide on consistent bases. It is wonderful you were able to explore London with such ease and then return to our hotel for a lovely meal, a soothing shower and a... More

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Additional Information about The Sanctuary House Hotel

Also Known As:
Sanctuary Hotel London
The Sanctuary Hotel
Sanctuary House Hotel
Sanctuary House
The Sanctuary House Hotel London, England
Address: 33 Tothill Street | Westminster, London SW1H 9LA, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#116 Romantic Hotel in London
#182 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Sanctuary House Hotel 3.5*
Official Description (provided by the hotel):
At the heart of Westminster lies the Sanctuary House - a warm and inviting hotel that offers fine food, great hospitality and top class accommodation. Our 34 beautifully appointed bedrooms feature all the comforts of home.All our stylish bedrooms are extremely well appointed, with ensuite bathrooms, flatscreen TVs and little luxuries to help you enjoy a special stay in Westminster.As a Fuller’s Ale & Pie House, we are famous for our fantastic homemade pies - an authentic taste of London. There's chef's specials too, and an ever-changing bar menu.One of the best hotels near Big Ben, the Sanctuary House is just a couple of minutes walk away. The most famous sight in Britain, virtually on our doorstep. ... more   less 
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