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All 1,064 London hotels

Caswell Hotel

2.0 of 5 Hotel   |   25 Gloucester Street, London SW1V 2DB, England
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Caswell Hotel
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Ranked #796 of 1,064 Hotels in London
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218 reviews from our community

Traveler rating
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42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Halifax, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

The staff at the Caswell was friendly, and the rooms (bed and bath) were very clean. We were looking for somewhere reasonably priced that was within walking distance of a tube station, that was safe and clean, and we found it at the Caswell. The breakfast was delicious, and always served with a smile (which I'm sure wasn't always easy).

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Contributor
20 reviews 20 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Three friends in a room for three people. The room was small and the double bed is not intended for friends or people average weight. Okay breakfast in the basement. Bath and toilet in the hallway on two floors. Location was a bit too far away from center for me, but easy with a taxi.

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Lake Forest, California
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with our three older children. We have such fond memories of the hotel! We booked two rooms, one of them was a triple for the three older kids and then a double for ourselves. The rooms and hotel in general are older but that was what we expect in London. The location was FANTASTIC! Close to Victoria... More 

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Irvine, Scotland, United Kingdom
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Caswell Hotel value for money the bed and breakfast lovely hotel staff friendly our twin ensuite was clean and tidy warm breakfast room down stairs clean and tidy across the room we could see the kitchen which is spotless 2 ladies served us each morning polite and friendly definetly if was to visit London again would book in to here

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014

Biggest mistake in booking ever, it's not a hotel, it's more of a guest house, shared bathrooms, in this day and age are not acceptable, we had the triple room (which is how I thought shared bathrooms came into it), as it was the only one available, which consisted of a double and a single bed crammed into one room... More 

Was this review helpful? Yes 1
ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Mr Steve, Thank you for taking the time to write a review, and I am so sorry that your experience with us was disappointing. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. I understand that we are not to everyone’s tastes. We aim to provide clean and reasonable accommodation... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 30, 2014 via mobile

I realise that London is a busy, thriving metropolitan city and that things will be slightly more expensive. But seriously, over £100/day for this place is a joke. The décor and carpets in this place are not only old but are also grubby. The room I stayed was the number 9, it was old and musty. It had an en... More 

Was this review helpful? Yes 1
ManagerCaswell, Front office-Reception at Caswell Hotel, responded to this review

Dear Guilherme, Thank you for the valuable time you've spent in sharing your comments through TripAdvisor. I go through these to learn how we can make the stay better for future guests. I am very disappointed to read about your experience and would like to apologise for not meeting your expectations. We always try that our guest have best option... More 

Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 25, 2014

A lot of reviews are saying it's a budget hotel, it is old like a budget hotel but is call it cheaper rather then budget, its in a good area but it's still quite expensive for the aussie dollar. Breakfast isn't that bad, quite plain just cereal and toast with coffee tea and juice but very at tentative staff, great... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

I stayed with 3 friends at the beginning of September. The Caswell is a decent budget hotel VERY CLOSE to Victoria Station and some excellent pubs and restaurants (recommended - Grumbles, 35 Churton St. and St. George's Tavern, 14 Belgrave Rd.). It is close to the bus station as well for tours of Stonehenge and other attractions. We all enjoyed... More 

Was this review helpful? Yes 1
ManagerCaswell, Front office-Reception at Caswell Hotel, responded to this review

Thank you very much for your comments regarding your recent stay with us. It is pleasing to know that you enojoy your stay and the service in our hotel. We are looking forward to see you back soon. Best Regards, Valerio Oddone Front Office Caswell Hotel More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 19, 2014

Really great, friendly and helpful service!!! We stayed for 6 nights and were very comfortable. Fantastic location!! Great for a budget stay, nothing fancy about the interior but it was very comfortable and suitable. It was also very clean.

Was this review helpful? Yes 3
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed September 4, 2014

The Caswell was a horrible place to stay, there was mold growing in the showers and bedbugs at night. Your kids, if any, will be guaranteed to hate it. The breakfast was decent, expect it was mostly carbohydrates. Namish, the hotel man, is rather friendly. The kids slept in full-clothed gear because they didn't want to get bitten by the... More 

Was this review helpful? Yes 3
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Additional Information about Caswell Hotel

Address: 25 Gloucester Street, London SW1V 2DB, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Caswell Hotel 2*
Number of rooms: 18
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Also Known As:
Caswell Hotel London, England

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