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Caswell Hotel

25 Gloucester Street, London SW1V 2DB, England
Hotel amenities
Caswell Hotel
Best prices for: 1 room 1 guest
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Ranked #785 of 1,052 Hotels in London
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236 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Norwich, England, United Kingdom
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived after 11pm, but received a friendly chatty welcome. I arrived by bike and they let me keep it in my room (which is being helpful). Carpet dirty and worn to the canvas in high traffic areas. Needs refurbishment. But otherwise clean. Breakfast OK.

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Sheffield, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff. Able to leave luggage as arrived too early to check in and we were going to a show. There was no problem checking in after 11pm in the evening. Room was clean and cosy with clean and comfortable beds. Shower was tiny but sufficient. Breakfast was very good with croissants and toast. Very close to Victoria Station and... More 

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Lancaster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Staff faultless. Breakfast superb and plenty of it. Hotel very poor, mid victorian build and no development since. Floorboard creaky on all floors. Staircases creaky and carpets dreadfully worn-out and threadbare.Rooms tinyabout 4 metres square but an area of about 1.5 metres x 1.5 metres in the corner near door has been sectioned off to house a plastic capsule that... More 

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Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 24, 2015 via mobile

This hotel is at best described as budget. The décor is tired and worn and the ensuite is smaller than expected. The worst aspect was trying to get to sleep. The walls are very thin and the floors squeak, other guests seemed to come and go until the very early hours so sleeping was not easy. One positive was breakfast,... More 

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ManagerCaswell, Manager at Caswell Hotel, responded to this review

Dear Janet G Thank you for taking the time to share your recent experience with us. I appreciate your feedback and also the fact that we are not are not to everyone’s tastes. We aim to provide great value budget accommodation in the heart of London. Our decor is very dated but we ensure that we keep it clean so... More 

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Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 27, 2015

mid-20th century furniture including mattress, thin curtains for the light and thin walls for the neighbours, dusty carpet, creaky floors, phone box shared showers and an uncooperative internet. The reception tried to photocopy both sides of my credit card (after payment had been approved) until i stopped it. There are better places on and around Belgrave Road and unless it's... More 

Review collected in partnership with BudgetPlaces

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ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Greygalah, Thank you for taking the time to write a review, and I am so sorry that your experience with us was disappointing. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. We everyday study the market with the aim to provide clean and reasonable accommodation for a very affordable... More 

Nottingham, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 14, 2015

First let me say that, for a "budget" hotel, this wasn't too bad. The staff were very friendly and helpful. Nothing was too much trouble. They were always polite etc. When I asked for extra pillows they were there within minutes. The bed was clean and the towels changed every day. The breakfast provided was more than adequate. There was... More 

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ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Johnandjune In the name of all our staff in Caswell hotel thank you for your feedback. I am delighted to learn that you enjoyed your stay in your hotel, and the hotel's location has made ​​it ideal to visit tourist areas. I have shared your comments with the beakfast staff and they are pleased that you appreciated the service... More 

Manila, Philippines
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed March 9, 2015

We just needed one night but couldn't get in at our usual hotel, so chose the Caswell. I had seen the RAC sign on the photo (I dont believe they have any rating.) The guy who eventually greeted us was friendly but was keen to get our card payment before we were showed our room - it literally went down... More 

Was this review helpful? Yes 1
ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Localpeopleworldwide, Thank you for taking the time to write a review, and I am so sorry that your experience with us was disappointing. We regret that you have not mentioned anything to us while you were in our hotel, we would have helped to correct the problems you mentioned like provide an extra electrical heater. This is part of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

this hotel was clean, the staff were friendly and very helpful, and the hotel was well located (approx few minutes walk from Pimlico station). Breakfast was a lovely range of cereals, jams, juices and a stack of hot toast plus a hot croissant - lovely! Free wifi was available in the communal areas only, and there was range of shops... More 

Was this review helpful? Yes 2
ManagerCaswell, Front Office at Caswell Hotel, responded to this review

Dear Hannah, On behalf of all staff at Caswell Hotel, thank you for taking the time to write your comment. We appreciate all the feedback we get as we use it to improve the experience for future guests. We are glad that we made you feel welcome. Best Regards, Valerio More 

Halifax, Canada
1 review
4 of 5 stars Reviewed January 30, 2015

The staff at the Caswell was friendly, and the rooms (bed and bath) were very clean. We were looking for somewhere reasonably priced that was within walking distance of a tube station, that was safe and clean, and we found it at the Caswell. The breakfast was delicious, and always served with a smile (which I'm sure wasn't always easy).

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ManagerCaswell, Front Office at Caswell Hotel, responded to this review

Dear Trudy, On behalf of all staff at Caswell Hotel, thank you for taking the time to write your comment. We appreciate all the feedback we get as we use it to improve the experience for future guests. We are really glad that you enjoyed your stay. Kind Regards, Valerio More 

Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 20, 2015

Three friends in a room for three people. The room was small and the double bed is not intended for friends or people average weight. Okay breakfast in the basement. Bath and toilet in the hallway on two floors. Location was a bit too far away from center for me, but easy with a taxi.

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ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear RKT1984, First of all thanks for take your time to write your review, as it will help us to know what we need to improve our service. I'm disagree with the point about the location, as Caswell hotel is located just 5 minutes walking to Pimlico or Victoria station. Best regards. Nour Rahmeh Front office Supervisor More 

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Prices are for 1 room, 2 adults
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Staying in Pimlico

Neighborhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighborhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
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Prices are for 1 room, 2 adults
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