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Caswell Hotel

25 Gloucester Street, London SW1V 2DB, England
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Caswell Hotel
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Ranked #780 of 1,052 Hotels in London
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238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (238)
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    (59)
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Weston super Mare, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

You want cheap accommodation right in the centre of London this is perfect... Wouldn't go here with a girlfriend no, but perfect for working away etc... Or even boys weekend in London etc. Staff friendly, clean, shared facilities.

Was this review helpful? Yes
ManagerCaswell, Front Office Supervisor at Caswell Hotel, responded to this review

Dear Rochey90, Thank you for your feedback. We review the feedback on a daily basis as this helps us improve the service that we give to future guests and also understand what is important to the people that stay with us. I am glad to hear that you have enjoyed your stay in our discreet hotel. We are checking our... More 

Norwich, England, United Kingdom
Level Contributor
105 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 10, 2015

I arrived after 11pm, but received a friendly chatty welcome. I arrived by bike and they let me keep it in my room (which is being helpful). Carpet dirty and worn to the canvas in high traffic areas. Needs refurbishment. But otherwise clean. Breakfast OK.

Was this review helpful? Yes
ManagerCaswell, Front Office Supervisor at Caswell Hotel, responded to this review

Dear Alistair L, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedbacks we get on a daily basis, so we can make the changes that will improve the experience for future guests. I am glad that you liked the arriving to the hotel. We are looking... More 

Sheffield, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 3, 2015

Friendly staff. Able to leave luggage as arrived too early to check in and we were going to a show. There was no problem checking in after 11pm in the evening. Room was clean and cosy with clean and comfortable beds. Shower was tiny but sufficient. Breakfast was very good with croissants and toast. Very close to Victoria Station and... More 

Was this review helpful? Yes
ManagerCaswell, Front Office Supervisor at Caswell Hotel, responded to this review

Dear CAB102, Thank you for taking the time to share your experience with us on Trip advisor. We review all the feedback we get daily as it is very useful to hear about people experience and how we can improve it. I am delighted that you enjoyed your stay with us. Also, thank you for mentioning our staff and the... More 

Lancaster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 29, 2015

Staff faultless. Breakfast superb and plenty of it. Hotel very poor, mid victorian build and no development since. Floorboard creaky on all floors. Staircases creaky and carpets dreadfully worn-out and threadbare.Rooms tinyabout 4 metres square but an area of about 1.5 metres x 1.5 metres in the corner near door has been sectioned off to house a plastic capsule that... More 

Was this review helpful? Yes
ManagerCaswell, Front Office Supervisor at Caswell Hotel, responded to this review

Dear 037LJS, Thank you for taking the time to share your experience from your recent stay with us. I appreciate all the feedback that we get as it helps us improve the stay for future guests. I am sorry that we did not meet your expectations on this occasion. Yes our property has old decor, but we are trying our... More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 24, 2015 via mobile

This hotel is at best described as budget. The décor is tired and worn and the ensuite is smaller than expected. The worst aspect was trying to get to sleep. The walls are very thin and the floors squeak, other guests seemed to come and go until the very early hours so sleeping was not easy. One positive was breakfast,... More 

Was this review helpful? Yes 1
ManagerCaswell, Manager at Caswell Hotel, responded to this review

Dear Janet G Thank you for taking the time to share your recent experience with us. I appreciate your feedback and also the fact that we are not are not to everyone’s tastes. We aim to provide great value budget accommodation in the heart of London. Our decor is very dated but we ensure that we keep it clean so... More 

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Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 27, 2015

mid-20th century furniture including mattress, thin curtains for the light and thin walls for the neighbours, dusty carpet, creaky floors, phone box shared showers and an uncooperative internet. The reception tried to photocopy both sides of my credit card (after payment had been approved) until i stopped it. There are better places on and around Belgrave Road and unless it's... More 

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes
ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Greygalah, Thank you for taking the time to write a review, and I am so sorry that your experience with us was disappointing. We take all guest feedback very seriously, and we're constantly improving all aspects of our service and facilities. We everyday study the market with the aim to provide clean and reasonable accommodation for a very affordable... More 

Nottingham, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 14, 2015

First let me say that, for a "budget" hotel, this wasn't too bad. The staff were very friendly and helpful. Nothing was too much trouble. They were always polite etc. When I asked for extra pillows they were there within minutes. The bed was clean and the towels changed every day. The breakfast provided was more than adequate. There was... More 

Was this review helpful? Yes
ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Johnandjune In the name of all our staff in Caswell hotel thank you for your feedback. I am delighted to learn that you enjoyed your stay in your hotel, and the hotel's location has made ​​it ideal to visit tourist areas. I have shared your comments with the beakfast staff and they are pleased that you appreciated the service... More 

Manila, Philippines
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed March 9, 2015

We just needed one night but couldn't get in at our usual hotel, so chose the Caswell. I had seen the RAC sign on the photo (I dont believe they have any rating.) The guy who eventually greeted us was friendly but was keen to get our card payment before we were showed our room - it literally went down... More 

Was this review helpful? Yes 1
ManagerCaswell, Front Office Manager at Caswell Hotel, responded to this review

Dear Localpeopleworldwide, Thank you for taking the time to write a review, and I am so sorry that your experience with us was disappointing. We regret that you have not mentioned anything to us while you were in our hotel, we would have helped to correct the problems you mentioned like provide an extra electrical heater. This is part of... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

this hotel was clean, the staff were friendly and very helpful, and the hotel was well located (approx few minutes walk from Pimlico station). Breakfast was a lovely range of cereals, jams, juices and a stack of hot toast plus a hot croissant - lovely! Free wifi was available in the communal areas only, and there was range of shops... More 

Was this review helpful? Yes 2
ManagerCaswell, Front Office at Caswell Hotel, responded to this review

Dear Hannah, On behalf of all staff at Caswell Hotel, thank you for taking the time to write your comment. We appreciate all the feedback we get as we use it to improve the experience for future guests. We are glad that we made you feel welcome. Best Regards, Valerio More 

Halifax, Canada
1 review
4 of 5 stars Reviewed January 30, 2015

The staff at the Caswell was friendly, and the rooms (bed and bath) were very clean. We were looking for somewhere reasonably priced that was within walking distance of a tube station, that was safe and clean, and we found it at the Caswell. The breakfast was delicious, and always served with a smile (which I'm sure wasn't always easy).

Was this review helpful? Yes
ManagerCaswell, Front Office at Caswell Hotel, responded to this review

Dear Trudy, On behalf of all staff at Caswell Hotel, thank you for taking the time to write your comment. We appreciate all the feedback we get as we use it to improve the experience for future guests. We are really glad that you enjoyed your stay. Kind Regards, Valerio More 

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Staying in Pimlico

Neighborhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighborhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
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