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London Marriott Hotel Maida Vale

4.0 of 5
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Plaza Parade | Maida Vale, London NW6 5RP, England
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London Marriott Hotel Maida Vale
Best prices for: 1 room 1 guest
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Ranked #518 of 1,049 Hotels in London
A recent review
4 of 5 stars reviewed 4 days ago
DeanfromSeattle Seattle, Washington
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783 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockton, California
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived for a 5 day stay to the entire floor being shampooed. The cleaning products overwhelmed the hallway and stayed for about 24 hours. Apparently the hotel cleans every floor frequently or so we were told. The room was standard room with the exception of the mattress. The mattress was flat and the coils protruded - very painful and uncomfortable.... More 

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Marriott_Maida, Manager at London Marriott Hotel Maida Vale, responded to this review

Dear Joy L, We were so pleased to learn that you enjoyed the location of our hotel and discovered many great places locally. We apologise that the bed was not to your satisfaction and that the smell of our team carpet shampooing was offensive to you. We do regularly turn our mattresses to ensure their comfort is not compromised and... More 

Seattle, Washington
Top Contributor
89 reviews 89 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Pros: 1) Very professional, courteous staff at checkin and welcoming staff whenever I left or came back to the property. 2) Location is very good for access to London and the Northwest. I was working in Harrow and both the Overground and Bakerloo lines were accessible within minutes walk (although Kilburn High Road station is not easy to find!). 3)... More 

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Mayfield Heights, Ohio
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I cannot say enough for the wonderful staff at the Marriott Maida Vale. They were wonderful and helpful! The hotel is clean, rooms were a nice size. The hotel is located within walking distance from an underground station. Defiantly a great location for a reasonably priced hotel in London!

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I had booked a double room for 4 of us for my friends birthday 25th April. I arrived around 11.30am and thought I would try my luck at checking in early. I have worked as a hotel receptionist for many yrs so I ther very interested to see the response when I'm on the opposite end of check-in. To my... More 

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2 reviews
1 of 5 stars Reviewed 6 days ago NEW via mobile

Having visited a few Marriott Hotels previously I knew the level of service I was expecting when I paid over £130 for a room. However, my expectations shot straight through the floor on just entering our room! The bath was laced with hair in the plug hole, not a good start. secondly the heating was broken. I spoke to reception... More 

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Marriott_Maida, Manager at London Marriott Hotel Maida Vale, responded to this review

Dear j4sal1, We would like to extend our thanks to you for providing us with feedback on your recent stay at our hotel and we regret we did not deliver to your expectations. Thank you for bringing to our attention the cleanliness of your bath tub and the challenge you encountered with the heating system in your room. Please be... More 

Chester Springs, Pennsylvania
Top Contributor
54 reviews 54 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I was looking for a suite in London and found this hotel on the Marriott website. We stayed on the Windsor suite. The suite consisted of three bedrooms, three baths, a living room, dining room and a small kitchen. The space was great and provided exactly what we needed. As we arrived on Boxing day we were given tins Mince... More 

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I am not satisfied with your quality of services that arose on the 18th of April. I booked a night for 3 at Marriott Maida Vale London as me and a group of friends were havinga get together before my best friends wedding, the booking went smooth as usual, I NEVER have problems with my card, I received a confirmation... More 

Was this review helpful? Yes 1
Marriott_Maida, Manager at London Marriott Hotel Maida Vale, responded to this review

Dear Slikmghost, Thank you for posting your review as well as contacting our Customer Care team directly concerning your reservation with us. Your email to our Customer Care team was responded to yesterday following a full investigation into the issues you have raised. We are sincerely sorry for any inconvenience this situation caused you and that you did not feel... More 

Orange County, CA
Top Contributor
124 reviews 124 reviews
38 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel always pops up as available when searching for a hotel in London. This is my first stay. The neighborhood is gritty as is the outside of the hotel, but it all improves once inside the property. I had a small room on the 6th floor that faced the inside. The hotel is awkward three angle affair that faces... More 

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Edmonton, Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our experience here was not too great. Our room was very hot upon checking in. Right away i turned the cool air on to cool off room. Figured we would have to wait for it to cool down. Nothing worked our room stayed hot. unbearable to sleeep at night. We had let front desk know thye told us they would... More 

Was this review helpful? Yes 2
Marriott_Maida, Manager at London Marriott Hotel Maida Vale, responded to this review

Dear Wolf062014, Thank you for your review of our hotel and please accept our sincere apologies for the discomfort you experienced due to the temperature in your room. We are sorry that we did not attend to this issue immediately upon your request. This is certainly not our standard of response and please be assured that our Chief Engineer has... More 

Milton Keynes, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

They didn't tell me when I checked in that I could use the gym next door - I read it online. The room is a good size. Good iron, good bed, etc. The smoke detector above the bed has 2 flashing lights, which is annoying. Room service was fast, the food was average. The location isn't great - not much... More 

Was this review helpful? Yes 1
Marriott_Maida, Manager at London Marriott Hotel Maida Vale, responded to this review

Dear TechboyUK, Thank you for providing us with feedback on your recent stay with us. We consider all feedback to be important for us to continue to strive for excellence. We apologise that you were not made aware of the Leisure club facilities to which we are affiliated. This information is both on our website and in each bedroom in... More 

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