This had to be the worst hotel room I ever stayed in! Small, dark, airless & overlooked by other rooms. Could only move sideways in bathroom. more

Stayed one night only (had booked 4 nights) was told rudely on arrival that my smoking room did not exist. The 'room' was an attic space. Reception manager unbelievably aggressive and rude. Found a very nice hotel around the corner for the same price with smoking facility and adequate sized room. more

We arrived to be told that the hotel was over booked. I had made the reservation 2 months ago. They never contacted me to tell me this. We are Americans living in Germany with the military. The staff at the Nayland was not helpful, just gave us a map and sent us away. We were told our new hotel was... more

but...be aware, that we order wakeup call and we didn`t get it...we pay the room the night before we go, but at the morning when we returned keycard the girl from the reception sayed that we must pay the room... :-( , the marmaid make your bed at room but nothing else..you stil get the dirty sheets and glasses in... more

Stay away from this hotel. Not clean. Breakfast terrible. Horrible staff atitude including useless and unhelpful management. We do not know how we lasted in there for 2 nights especially with a mouse running around under the bed and in the shower. Our bedcover looked like as if it has been pulled out of a rubish bag and put on... more

We stayed in the Nayland because we did not want to pay top dollar, but I am sure there are other options! The reception staff were not unfriendly, but they were not effusive in their welcome either and I was wrongly directed to a place by one of them, which was costly. We were not impressed by having to leave... more

I had read other reviews on the hotel so I wasnt very sure of what I was going to find, but in the end it wsa very good surprise. The room though small (it is London, you cannot ask for big rooms), vas very cozy and clean, and with everything I needed. The staff was more than helpful and the... more

THE place is very nice but the rooms are very small to stay a few days is good.it´s central. have the underground near. the worst was the breakfast, must have more things to eat. more

I stayed at the Nayland Hotel for two nights and was most satisfied with the experience. I stayed in a single room on the 4th floor. The room was small, but adequate, newly renovated, and quiet although on the street side. The staff was courteous and helpful. The continental breakfast was served in a pleasant room by courteous staff. I... more