It's a tip, reception, bar and meals fine but the rooms are tiny. The window was jammed open and we thought we were sleeping in the street it was so noisy. more

Very small rooms,bathrooms in bad conditions.Triple rooms are not really triple rooms in size.They just put a small cod in a double room so you can not even walk around. Breakfast bad. more

This hotel needs a major overhaul. It's stuffy, old, dirty & moldy. Beware the lifts are slow and the rooms are bad, I've never seen rooms this bad before, the bathroom doors are sliding so they never close. Old and ugly, take your money elsewhere. more

I found this hotel ok overall. Not the best but you get what you pay for. The location is great. So close to all the good places in London and safe enough area at night. It was very warm in the rooms though and this seems to be a problem the hotel staff have no control over. Pretty small rooms... more

This hotel is perfectly situated for sight seeing, shopping etc. The room was clean and comfortable. The breakfast was really good, plenty of choice and very tasty! The complimentary meal on the first night was not so good in Jaques Bistro, we should have gone to Poppadom Express instead (you have a choice of venues). The staff were very friendly.... more

Stayed for 3 nights. Small dull room, warm and stuffy (in Oct). Very noisy street below so hard to sleep even with window closed. Basic things like hairdryer or sachets of shampoo missing. Small bathroom with bath/shower, but clean. Breakfast - ok but not great - staff service pretty poor due to general attitude, especially the manager who just pointed... more

Someone called the room telephone at 03.51am and two minutes later, someone attempted to enter the room. I went down to confront the front of house and work out what happened, but the Filipino staff were extremely unhelpful. Ricky, the Filipino night supervisor then accused me of staying in a vacant room - he questioned why I had a card... more

Nice Hotel and location. Rooms clean but small Breakfast food ok. Staff at breakfast, rushed off their feet, which made them rude. We were advised to seat in an area. Once we were seated my friend saw we had no cutlery. So asked a member of staff for some. Was told very abruptly that a table just a few done... more

My boyfriend and I managed to get a night's stay in this hotel at the last minute which was good. The room was clean with clean sheets and towels. However I felt the staff were rude and did not even bother to present a friendly and welcoming face. When I went to ask a question at the reception, they didn't... more