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Hilton London Paddington

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146 Praed St, London W2 1EE, England
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Hilton London Paddington
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2,834 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Have read several reviews noting the rooms being too hot, the beds being too hard, and the staff being "hit and miss", and I have to say, this was my experience as well. The bed indeed was quite hard (seemed like a cheap mattress pad thrown across a couple of twin beds), the room was ridiculously hot (despite repeated calls... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Skyehiker
Cardiff, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Off the train, straight into the hotel and so easy to travel into the West End by bus from almost outside the hotel door. Amazingly helpful staff in all areas. Comfortable room and excellent breakfast.

Helpful?
Thank Blodwyn44
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Blodwyn44, Thank you for your wonderful comments on our Hotel. It gives us such great pleasure to learn that overall everything about Hilton London Paddington ensured that you had a pleasant and comfortable stay. We look forward to welcoming you back to Paddington in the future. Yours sincerely Alex Guest Relations More 

Bucharest, Romania
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a very busy Hilton, so do not expect any fancy stuff. It is a clean, decent hotel, with a good size room for the standards of London and all the standard amenities you expect from a business hotel. It has direct access to Paddington station and this allows you to travel through London easily and as hassle free... More 

Helpful?
Thank VivianBucharest
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear VivianBucharest, Thank you for choosing to stay at Hilton London Paddington and thank you also for taking a few minutes to leave your review following your visit. We are happy to hear that you liked the Hotel and that you had enjoyed your overall stay. Please be informed that free, unrestricted in-room standard WiFi is only available for HHonors... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

This was our fourth stay at Hilton Paddington in two years and it keeps getting better. Check in and check out was seamless. Executive Lounge on ground floor useful. Great location for central London tubes - direct access from the hotel, and off course under the same roof as Paddington Station with Heathrow Express a short covered walk from your... More 

Helpful?
Thank Hugh G
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Hugh G, Thank you for being our loyal Guest and for leaving us your review. We are pleased to hear that your experience with us gets better with every stay. Our team members aim to ensure that Guests are cared for, valued and respected at all time and we are very pleased to hear that our goal was achieved.... More 

Southampton, United Kingdom
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great Hilton. Wonderfully located, quite big and busy, but very clean and well organised. Prices are a bit high, but it is the perfect place for having business in the city. The breakfast is very good (selection and quality).

Helpful?
Thank Simone Z
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Simone Z, Thank you for taking the time to write such fantastic comments in your review. It is extremely rewarding to hear that our Guests have had a great experience with us and that you would hopefully return to the Hotel. We look forward to welcoming you back to Hilton London Paddington in the near future be it for... More 

Bristol, UK
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If travelling to/from Paddington station this is a great location, and the hotel can be accessed directly from the station. The welcome at reception was practical rather than warm, certainly not overly friendly - but this was more than rectified by the very helpful and nice concierge. Why do the folk working on reception not realise they are the first... More 

Helpful?
Thank JanBristol
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear JanBristol, Thank you for taking the time to write your valuable feedback in your review. We are sorry to hear about your experience with the reception and that you felt the team members could have offered a better check in experience. Please accept our apologies as this is not the level of standards we aim to achieve. I have... More 

Moulsoe, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Our friends booked this hotel first since they were travelling from Bristol - hence arriving into Paddington. It's not a hotel I've used before but I've often noticed it's fine architecture. Inside also had many elegant features like the beautiful walnut bedroom doors and art decor detailing . The bedrooms are spacious and well equipped as well as being richly... More 

Helpful?
Thank DJHMoulsoe
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear DJHMoulsoe, Thank you for taking the time to review our Hotel; we really do appreciate all Guest feedback as it is only through comments such as your own that we are truly able to gauge how our Guests perceive our services and facilities. We are sorry to hear that there had been several elements with regards to our outlets... More 

Rapid City, SD
Level Contributor
140 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel offers spacious, clean, modern and well appointed rooms. The location is perfect - literally accessed directly from Paddington Rail station. Also very close to the underground tube and great restaurants and pubs within walking distance. (I recommend Sawyers Arms which has terrific traditional pub food - Scotch Eggs - Sausage Rolls - Fish and Chips- and is just... More 

Helpful?
Thank Roamin_Mt_Rushmore
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Roamin_Mt_Rushmore, We cannot thank you enough for leaving us a grand 5-star review! It gives us such great pleasure to learn that overall everything about Hilton London Paddington ensured that you had a pleasant and comfortable stay. Our team members aim to ensure that Guests are cared for, valued and respected at all time and we are very pleased... More 

Melbourne Australia
Level Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stayed two nights at the end of my holiday before flying home. The hotel is such a grand old building with such a grand history. The novelty of being a railway hotel was part of the reason I chose to stay here. After struggling with my luggage up the lift and through the heavy doors that link it to the... More 

Helpful?
Thank Thewearyone
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Thewearyone, Thank you for your comments on our Hotel. We are very disappointed to hear of your experience on this occasion. Please accept our sincere apologies as this is not the usual level or standards that we aim to achieve. We would welcome the opportunity to accommodate you again at Paddington when you next time require accommodation in town... More 

London, United Kingdom
Level Contributor
271 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a very early flight from LHR so needed to get first Heathrow Express. This hotel is literally next to the station so location is great. It was a little slow checking in but no fault of the staff as they were really quick and efficient. There was just quite a few people arrived at the same time. Room was... More 

Helpful?
Thank Epicureously
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Epicureously, Thank you for being our guest and for sharing your review following your visit. We are pleased to hear that you enjoyed the superb location of the Hotel and that made your further trip a breeze. At the same time, we are deeply sorry to hear that there has been noise which penetrated the room and caused disturbance.... More 

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