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Hilton London Paddington

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146 Praed St, London W2 1EE, England
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1 room 1 guest
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Hilton London Paddington
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Hilton London Paddington
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2,482 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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Adelaide, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for a theatre night. Selected for its proximity and direct entry to Paddington Station. Room selected via online checkin was not available but was offered another room, available immediately at 13:30. Club level, executive club offered a good range of sandwiches, wraps, cakes and coffee, sufficient for a light lunch. Room very well appointed, soft, v fluffy towels... More 

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Bel Alton, Maryland
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel twice in August 2015--once using United Mileage Plus miles & once paying. Using the miles, the room was large for a London hotel room & perfectly adequate. When paying for a room (& I am a Hilton Honors member), the room was HUGE and the bathroom was much bigger than in the "miles" room. The view... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear Carolrife, Thank you for taking the time to write such fantastic comments in your 5-star review. It is extremely rewarding to hear that our guests have had a memorable experience with us and that you would return to the Hotel in the future. We are delighted to hear that you liked the superb location of our Hotel, our rooms... More 

Moncton, Canada
Level Contributor
155 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We took a train from Windsor into Paddington Station then it was a very short walk to the hotel. We were only in the lobby 5 minutes and someone had a bag stolen. The desk clerk told us it happens a lot because the station entrance is right in the lobby....but it happens a lot in London, also saw a... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear kitten50, Thank you for taking the time to write such fantastic comments in your review. It is extremely rewarding to hear that our guests have had a memorable experience with us. We are very sorry to hear about your experience on your short trip to London and hope you never come across a similar situation in the future. We... More 

Orange, California
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here one night on our way home to US thinking it would be easy to take Heathrow Express. Ended up getting a good deal using the hotel's car service to the airport. The room was somewhat spacious for 3....2 adults and a teenager. Bathroom large and lots of counter space. Breakfast was included and there were many hot... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear LSAida, Thank you for choosing to stay at Hilton London Paddington and thank you also for taking a few minutes to leave your review following your visit. We are delighted to hear that you and your family liked the Hotel and that you had enjoyed your stay for the short span of time you had. We hope to welcome... More 

Sydney, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

After staying at the Hilton in Melbourne Australia and more recently in Queenstown New Zealand we were looking forward to the Hilton in Paddington. Our disappointment started at the check in where, as we were early (after flying half way round the world) we were told that our room was not yet ready. That was fine however we received absolutely... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear SteveBell_1, Thank you for taking the time to review our Hotel; we really do appreciate your feedback as it is only through comments such as this one that we are truly able to improve our services. We are very disappointed to hear of your experience with some of the staff on this occasion. Please accept our sincere apologies as... More 

marazion
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Fantastic!! So convenient!!! There’s an entrance to the hotel literally straight off the train platform so there’s no messing about with traffic & expense of taxis/tube from hotel to train station. If you want peace of mind then this hotel is an absolute gift! It’s also within spitting distance to Hyde Park etc so once you’ve settled into your room... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear jsb1961, We cannot thank you enough for leaving us a grand 5-star review! Thank you for choosing to stay in our GWR Tower Wing. We are delighted to hear that you loved the new rooms and enjoyed all exclusive amenities and services. Our team members aim to ensure that guests are cared for, valued and respected at all time... More 

2 reviews
2 of 5 stars Reviewed 6 days ago NEW

I visited this hotel to attend some meetings - beautiful hotel but was shocked at the staff in the lounge. Not one member of the team smiled until a lovely girl attended to my bill. throughout the 5 hours I was there I was ignored and when i was served there was no politeness or desire to help. I can... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear Sue F, Thank you for your comments on our Hotel. We are very disappointed to learn about your experience with the waiting staff in the Lounge on this occasion. Please accept our sincere apologies as this is not the usual level or standards that we aim to achieve. Please be assured that the relevant departments have been made aware... More 

Chico, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night before a flight to the US - we had intended to arrive by train from Devon, but had to drive to LHR and get a taxi from there due to train cancellations. Stayed in a Queen Suite, comfortable large (for London) 2 room suite with a balcony larger than the suite itself looking south over the... More 

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear RuadhB, We cannot thank you enough for leaving us a grand 5-star review! It gives us such great pleasure to learn that overall everything about Hilton London Paddington, the Hotel superb location, services and staff ensured that you had a pleasant and comfortable stay. We look forward to welcoming you back to Paddington in the not too distant future.... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here before a morning flight out from Heathrow. Being just across the road (literally) from Paddington Stn, it's perfect for the Heathrow Express. Quite expensive, but rooms are plush and comfortable, as you'd expect from Hilton. Concierge was a little dismissive, other than that, all good.

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HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear DrAlbatross, Thank you for choosing to stay at Hilton London Paddington and thank you also for taking a few minutes to leave your review following your visit. We are delighted to hear that you liked the superb location of the Hotel and that you had enjoyed your overall stay. At the same time, we are sorry to hear about... More 

Madison, Alabama
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a quality Hilton Hotel in the old Great Western Hotel building atop Paddington Station. The area in London is full of great restaurants and pubs, parks and easy access to the Underground, Rail System, and tourist areas. Hotel staff are wonderful and service beyond compare.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonLonPaddington, Guest Relations at Hilton London Paddington, responded to this review

Dear James F, We cannot thank you enough for leaving us a grand 5-star review! It gives us such great pleasure to learn that overall everything about Hilton London Paddington ensured that you had a pleasant and comfortable stay. Our team members aim to ensure that guests are cared for, valued and respected at all time and we are very... More 

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