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The Mad Hatter Hotel

#309 of 1,063 Hotels in London
Certificate of Excellence
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3-7 Stamford Street | South Bank, London SE1 9NY, England
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The Mad Hatter Hotel
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The Mad Hatter Hotel
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389 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We couldn't be more complimentary about the Mad Hatter. Six of us from Australia stayed for four nights in March 2015. The hotel is ideally located for those wishing to explore central London. The rooms are clean and quiet and the hotel staff very friendly and helpful. A special thank you to the lady in charge of the breakfast room.... More 

Was this review helpful? Yes 2
Leicester, England, United Kingdom
Top Contributor
56 reviews 56 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went to London to celebrate 2 friends 60th birthdays - booked comedy night on boat on Thames near Blackfriars and wanted hotel close by. We found The Mad Hatter through Tripadviser and booked for one night including breakfast. Very pleased with the standard of the rooms and helpfulness of the staff - especially young Holly - she was a star.... More 

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Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Davericho, i am very glad that you enjoyed your time with us for your birthday celebrations, but i am terribly sorry for your breakfast experince. Whilst we do strive to ensure that all aspects of our service is faultless, we can sometimes make mistakes, thank you for bringing this to my attention and i hope that the delay did... More 

Leeds, United Kingdom
Top Contributor
50 reviews 50 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We visit here every couple of year when in town, first time on a weekend. Sadly the restaurant had been let out completely on a Saturday night for a group of board gamers to play and all other tables in the pub are very small, very cramped for 6 of us. The staff did apologise but what could they do?... More 

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Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Maverick, I am sorry that we did not have a table available for you to eat dinner with us, but contrary to your assertion of my "greediness" i would like to point out that the people playing board games are all from a local club, and i let them use the area in the back bar for free. As... More 

Plymouth, United Kingdom
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a well placed hotel, close to the Tate Modern, the Thames, tube stations etc. The staff in the hotel were very friendly and helpful. The room was nicely decorated and well appointed, and very clean. Super ensuite, white fluffy towels, shower over bath. The shower was missing the knob to switch it between bath taps and shower. Reported... More 

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Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Hisboss, thank you for your review, i glad that overall you enjoyed your stay, but i am sorry that you encountered a problem with the shower fitting, even though it was quickly rectified. if you could let me know exactly what aspect of the food you found to be of poor quality we will endeavour toy put it right,... More 

Salinas,Ca.
2 reviews
4 of 5 stars Reviewed 1 week ago

Extremely friendly & efficient staff, good food & nice accommodations. Rooms were well done, bathrooms were very well layout, restaurant food was very nice, the service was excellent. We had so many suitcases to handle & the staff were very helpful in getting us to our respective rooms. We would diffidently go back when we are in London!

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Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Guest, i am so glad that you enjoyed your stay with us and that you found my team to be helpful. i look forward to welcoming you back to the Mad Hatter on your next visit to London Regards Louis More 

Jamestown, Tennessee
Top Contributor
54 reviews 54 reviews
4 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

we wanted to stay someplace with character and this place has it. Close to train station and Near London eye, staff was super friendly, rooms were clean and comfy. Do something different and stay here

Was this review helpful? Yes 1
Louis T, Manager at The Mad Hatter Hotel, responded to this review

Dear Guest, i am really glad that you enjoyed your stay with us, and the next time you come over from Tennessee we hope to see you again/ best wishes Louis More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Last minute booking for work in London. Most other hotels were very expensive so booked this due to price and was pleasantly surprised. Few niggles, such as the TV being very basically attached to the wall with loose cables and the shower was basic and not very strong. But to be fair the room was a good size, clean with... More 

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Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Willabarker, thank you for your review, i am very glad that you enjoyed your stay, especially the Ale and Pie, but i asssure you that i will be looking into th minor niggles that you mentioned best wishes Louis More 

Guiseley- Leeds
Top Contributor
95 reviews 95 reviews
16 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went for a drink in this bar which used to be a hatters factory. The staff were very friendly and the service was quick. The coffee was lush. We would definetly go there again. The food looked good and if I was looking for a hotel in London I would consider this one.

Was this review helpful? Yes 3
Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Chatbox, i am glad that you enjoyed your drink at The Mad Hatter, i look forward to welcoming you back for a meal and maybe even a room for the night . best wishes Louis More 

banbury
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one night as we were visiting two exhibitions. Hotel well situated, 5 mins from Oxo Tower and 7-8 mins walk from Waterloo station. We arrived earlier than check in time, just wanting to leave our bags, but the helpful girl on reception checked and discovered our room was ready, so we could have it early. Room good size,... More 

Was this review helpful? Yes 1
Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Carol, thank you for your kind review, i am glad that you enjoyed your stay with us and took advatage of our very central location, i do hope that you stay with us again and enjoy some of our fantastic food to go with our great beer. regards Louis More 

Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location just next to Blackfriars bridge on Southbank. Stayed for two nights in a superior room which was spacious and clean. The bathroom was large and well equipped. The bed was very comfortable. Staff were helpful and friendly. There was no fridge in the room which was a disappointment and for the price and... More 

Was this review helpful? Yes
Louis T, General Manager at The Mad Hatter Hotel, responded to this review

Dear Lauren, Thank you so much for your wonderfull review, i am very glad that you enjoyed your stay with us, despite the lack of a fridge, this is something that we will certainly be looking at in the future. I look forward to you staying with us again in the near future best wishes Louis More 

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Staying in Southbank

Neighborhood Profile
Southbank
Big time attractions such as the London Eye and a thriving theatre scene (compliments of the National Theatre and the Young Vic) are but a few of the reasons that Southbank is such a collectively cherished part of town. With plenty of family friendly activities and venues lined up along a pedestrianized river bank between Westminster Bridge and Waterloo Bridge, visitors can always expect a casual and festive atmosphere. On top of all the fun stuff to do at Southbank is the opportunity to simply sit back and admire photo-op views of iconic landmarks like Parliament and St Paul's Cathedral, just on across the Thames.
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