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The Mad Hatter Hotel

#301 of 1,055 Hotels in London
Certificate of Excellence
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3-7 Stamford Street | South Bank, London SE1 9NY, England
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1 room 1 guest
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431 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arundel
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was very clean and the staff were amenable. The only observations I would make that let the hotel down (in my opinion) were that the bed was extremely hard as well a the pillows and the breakfast was awful. I ordered pancakes, they were dry and hard and the banana looked as though it had been sliced the... More 

Was this review helpful? Yes
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed very recently and we were on third floor. Extra bed for child 1 plus cot for child 2. A slight squeeze but the room was very nice and we were very happy with the selection of drinks/ snacks and all you might need e.g. Hairdryer, iron, umbrella, sewing kit...Very hot night but we didn't think noise too loud in... More 

Was this review helpful? Yes 1
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently spent a family vacation here, and were well cared for. Our rooms were charming and clean, and the staff was friendly. They had our rooms ready for check-in well ahead of the usual time, and housekeeping replenished our free tea, coffee, bottled water, and biscuits nearly as fast as we could consume them! The rooms were cozy, and... More 

Was this review helpful? Yes 1
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear tew00d, I am extremely happy to hear that you enjoyed your stay so much. Our staff really do try to go that extra mile so its good to hear that it is being appreciated! Thank you so much for your lovely review and if you're ever in London again we would love to have you to stay with us... More 

Glasgow, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The location is fab as the train station is a 5 minute walk away. Drinks at the bar were good value compared to the rest of London. We found the room and service was good value for money all riund. However we werent granted an early check in after a very y early flight!

Was this review helpful? Yes
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Hello laurenacg, I'm glad to hear that you enjoyed your stay so much and found our location to be so convenient for you. I am sorry about the lack of early check in but we hope that you were made to be comfortable whilst you waited for your room to be cleaned. I look forward to having you to stay... More 

Bolton, England, United Kingdom
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel, good location and good room standard. Very handily placed for Southwark or Blackfriars tube. I would have given this place 5 stars if it had effective air conditioning. My room was very warm but, overall, I would recommend this hotel.

Was this review helpful? Yes 1
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear Harry C, Thank you for taking the time to write your wonderful review. I'm glad to hear that you enjoyed your stay and found it to be so agreeable for your needs. I am sorry to hear that the lack of air conditioning was a problem and I will try to look into this so that this won't be... More 

Luton, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had read good reviews, so decided to visit for Sunday roast. I have to say it was very good - plenty of thinly sliced beef and an extremely large Yorkshire pudding. Not sure what the white stuff in a little bowl was - I think it may have been some sort of onion sauce. Anyway, that aside, it was... More 

Was this review helpful? Yes 1
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear LutonHatter88, Thank you so much for taking the time to write your lovely review of our food and pub. Its great to hear that you thoroughly enjoyed your meal, the Sunday roast is something that our chefs are particularly proud of and they have put a lot of care into perfecting it over time. The onion sauce was in... More 

St Helens
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked based on previous reviews and we were not disappointed. Stayed for 3 nights and ended up having all our evening meals there. Good beer and good food what else do you need after a hard slog around the city. We found Southwark underground station a lot closer to the Waterloo station, 5 mins walk from the hotel. The... More 

Was this review helpful? Yes 1
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear 256georgeh, Thank you so much for taking the time to write such a lovely review, I am extremely happy to hear how much you enjoyed your stay with us. It is great that you enjoyed all aspects of our establishment especially the beer and food which we are extremely proud of. It is always nice to know that another... More 

Prague, Czech Republic
Level Contributor
6 reviews
3 of 5 stars Reviewed July 29, 2015

A great location, everything accessible so for us it was super handy to stay at this place. However, the view from the room window was absolutely appalling, with just ruins of some building and not very well cleaned up trash. Moreover, we were woken up at 6am by someone taking out the trash (woken up to loud bang-like sounds). Lastly,... More 

Was this review helpful? Yes
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear Tereza1234, thank you so much for taking the time to write your review. We are very sorry to hear that your stay did not quite live up to your expectations, especially as you found it to be so convenientially placed. Unfortunately there is alot of construction in the area of other buildings at the moment and on certain days... More 

North East UK
Level Contributor
104 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed July 23, 2015

A great little find in a Central location, comfy clean beds, quiet well decorated rooms, delicious pie & mash, a canny pint & friendly staff. We will return. Close to a tube station, good bus routes and I between 2 Thames clipper stops. Next to Tate modern, Shakespeare's globe and St Paul's.

Was this review helpful? Yes 1
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear UK_CBGB, Thank you very much for taking the time to leave such a great review. We are very proud of all aspects of our hotel so please don't keep it quiet! I am glad to hear that you enjoyed your stay so much and we would be very happy to welcome you back at any time. I look forward... More 

Lytham St Annes
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 19, 2015

A very friendly hotel in a great location, staff were helpful and room was very clean and a reasonable size for London. Very handy for the Tube, Northern line and all south bank locations.Good secure parking only 5 minuets away. Minor problem with booking which was professionally dealt with as the hotel and its staff are clearly concerned about their... More 

Was this review helpful? Yes 2
Beata B, Manager at The Mad Hatter Hotel, responded to this review

Dear OLE1o, Thank you very much for your great review and for taking the time to do it. I am sorry to hear about the problem with your booking but glad that you ultimately enjoyed your stay and found our location to be so convenient for you. We strive to deliver the best service that we can for our customers... More 

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