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All 1,069 London hotels

The Tophams Hotel Belgravia

4.0 of 5 Hotel   |   28 Ebury Street, London SW1W 0LU, England (Victoria)
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The Tophams Hotel Belgravia
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Ranked #829 of 1,069 hotels in London
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896 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed yesterday NEW

I booked a room here through Ammoma. Firstly the hotel could not find my reservation but to their credit, they gave me a room. The first room i was in was a single bedroom with NO en-suite facilities. Now, I would fully expect a 4 star hotel to have an en-suite bathroom. I complained as nowhere on their website does... More

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Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were moved to this hotel as our original hotel had over booked. We were dreading it due to the trip advisor reviews, but it wasn't as bad as some say. We apparently had a deluxe room, all that meant was we had a separate bath and shower. Room was very small, couldn't walk round the bed comfortably. Staff not... More

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GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for taking the time to write your review about us on Tripadvisor I am grateful for you positive comments. On the negative side I have taken on board your comments about housekeeping and taken this up with the hotel Head Housekeeper. We are currently reviewing our breakfast all aspects of our breakfast service I hope we will have... More

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed at the Tophams in January 2014 for business for two nights. The hotel was booked for me by our admin team. After reading the dreadful reviews, I asked them to try and cancel the booking, however it had been booked through a third-party travel website and could not be refunded. So I prepared myself for the worst, and... More

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GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for taking the time to write your lengthy review about us on Tripadvisor. I am grateful for you positive comments. On the negative side I have taken on board your comments about the breakfast and have addressed this issue with the hotel chef. We had had some issues with our fire alarm system which is service regularly and... More

Guernsey
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed on business here, despite reading a few ropey reviews. The best thing about the hotel is the location - 3 mins' walk from Victoria Station. The welcome was efficient, the room was not a bad size for the grade and location, and was clean. The hotel is small and laid out like a residence. What little there are... More

Was this review helpful? Yes 1
GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you very much for taking the time to write the review about us on Tripadvisor. We are working hard to improve all aspects of the experience at the hotel and I am glad to see we are making progress I hope we will have an early opportunity to welcome you back to Tophams in the near future. Regards Sean... More

Plymouth, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

After a recent experience with this hotel I would advise anyone NOT to stay there and especially DO NOT give them your bank account details!! They have taken money from my account for no reason and our stay with them was an absolute mess where we had to get re-located to another hotel (which was even worse)! I have tried... More

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Barnsley
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We stayed in room 307 29/03/14 1 night, thankfully only 1night! Dirty room,damp and simply disgusting.. I logged a complaint with the front of house representative and I've heard nothing back from the general manager! This room should be taken off sale. My advise is to avoid this hotel at all costs whatever the price might be

Was this review helpful? Yes
GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you very much for taking the time to write the review about us on Tripadvisor. I am sorry your stay was such a disappointment We are working hard to improve all aspects of the experience at the hotel. I hope we will have a chance to welcome you back to demonstrate progress has been made. Regards Sean H General... More

2 reviews
2 of 5 stars Reviewed 2 weeks ago

I was very nervous about staying here after the reviews. It wasnt as bad as I feared but it still wasnt great. Whilst checking in, another member of staff was arguing with someone on the phone. The reception are looks smart but the hotel overall is tired and not particualrly clean.The paint in the bathroom was peeling, stains on the... More

Was this review helpful? Yes
GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you very much for taking the time to write the review about us on Tripadvisor. We are currently working hard to improve all aspects of service and product at the hotel. I hope we'll have an early opportunity to welcome you back to Tophams in the very near future to demonstrate to you that progress has been made Regards... More

Southampton, United Kingdom
Contributor
19 reviews 19 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am still waiting for a phone call from the manager to discuss my experience at this hotel. First impressions show a good, clean contemporary hotel, nice reception area. Got to my room, very "compact". You would have difficulty getting around the room if you were a couple as the bathroom is only 2 ft away from the bed with... More

Was this review helpful? Yes 1
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Staff were friendly, check in was Quick and efficient. Room ok, little shabby but still nice. Breakfast was a bit stingy and obviously microwaved, would not have paid £20 for it!!!! (Was Included in room rate) Housekeeper was clearly trying to get us out the room, knocked 3 times before 11 (check out 11.30) which irritated me! We were there... More

Was this review helpful? Yes 1
GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for taking the time to write a review about us on Tripadvisor. I have noted your comment about breakfast and housekeeping, I have spoken to the head housekeeper about this and the maid should not have knocked on the door three times before 11am. We do provide 'Do not disturb' notices so as we know guests are in... More

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A few minutes from the Victoria station, this no-frills straightforward property is perfect for the traveler on the go. It is efficiently managed by knowledgeable staff who willingly gave out travel, entertainment and good eats advise. We plan to return next summer.

Was this review helpful? Yes 1
GM159, General Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for taking the time to review the hotel on Tripadvisor. We are delighted that you enjoyed your stay so much and look forward to welcoming you back next Summer. Best regards Sean R More

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Additional Information about The Tophams Hotel Belgravia

Also Known As:
Tophams Hotel London
The Tophams Hotel Belgravia London, England
Address: 28 Ebury Street, London SW1W 0LU, England
Location: United Kingdom > England > London > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#333 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Tophams Hotel Belgravia 4*
Official Description (provided by the hotel):
50 Bedroom deluxe hotel in central London. After a two year closure the long established Tophams Hotel has just re-opened after an extensive £6 million refit as a 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London. The hotel is close to Victoria Station and Buckingham Palace and there are many restaurants and great shopping areas nearby. Tophams is London's best kept secret. ... more   less 
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