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The Tophams Hotel Belgravia

4.0 of 5 28 Ebury Street, London SW1W 0LU, England
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The Tophams Hotel Belgravia
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The Tophams Hotel Belgravia
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1,032 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Went there yesterday for Afternoon Tea for a friends birthday, we had book through a Wowcher deal, should have been the equivalent price of £64 for 2 people. So very glad we didn't pay that amount for it. We had a table booked for 6 of us, unfortunately on 5 of us were able to make this. We tried to... More 

Was this review helpful? Yes 2
Stockholm, Sweden
Top Contributor
76 reviews 76 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Imagine this... You arrive to Victoria station, its a sunny February day and during the short (5 min) walk towards the hotel you pass people sitting outside drinking coffee. When you get close you realize on the cars and buildings that this is quite an upscale area. Your expectations rise a bit and especially when the hotel is located in... More 

Was this review helpful? Yes 5
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for taking your time to write a review about the Tophams Hotel, our guest feedback is important to us especially now that the hotel is under new management. We are working very hard to improve the facilities and service at the Hotel. We have started a small refurbishment programme room by room which involves freshen the rooms. Regarding... More 

Mossel Bay
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The location was an excellent choice. Close to central London. 5 minutes from Victoria Underground station. Room was comfortable, clean and had everything you need. The staff was very friendly and helpful. The only negative was that some small things in the room needed maintenance, but this did not really bother us. I will recommend Tophams Hotel to everyone that... More 

Was this review helpful? Yes 1
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for writing your lovely review, I will pass this on to the Tophams team. We have started a small refurbishment programme room by room which involves freshen the rooms. Once again thank you for your feedback. We look forward to welcoming you back to the Tophams in the near future. Kind Regards Sarah Rouhi Hotel Manager More 

Nottingham, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My wife and I were staying overnight on the 24 February on a theatre break organised by Superbreak , having booked and then read previous comments on this hotel ,we were to say the least slightly nervous about what to expect from this hotel Our apprehensions were not realised On arrival we we're greeted by a very polite young lady... More 

Was this review helpful? Yes 4
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for writing your review, I would share your kind words with the team. Regarding your comments about our rates, please note that we have a contracted rate with Superbreak based on room only rate. Our best available rate is changing on the daily basis and depends on our occupancy and availability; therefore you might find it different than... More 

Greater London, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Poor and unacceptable. Booked for a special birthday the deal advertised was for a voucher for 2 people to have afternoon tea including glass of sparkling wine for the equivalent value of £64. Very little to eat, sandwiches sparse, 2 with just very large lumps of cucumber in, cakes small and stale. Jam for scone in a tiny plastic package... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I had planned a weekend away with my Mother and took a while to choose somewhere nice for her. Well I made a big mistake!! On arrival the staff were unfriendly and dismissive, the room was down a very gloomy narrow corridor, but no matter the room will be fine I thought (hoped). The first thing that hit us was... More 

Was this review helpful? Yes 5
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Thank you for taking your time writing your review. We are very sorry that we didn't enjoy your stay with us. Please note that the smell you are referring to was caused by the major pipes work on the road in front of our hotel and as you stayed in ground floor room that was noticeable even more.... More 

Cheadle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I stayed here a few weeks ago and upon arrival I was going to my room and the lift got stuck between levels 1 and 2. I tried the emergency call button several times, but it dialled and did not connect. When I stood in one corner of the lift, I was able to get a signal to my mobile.... More 

Was this review helpful? Yes 8
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Thank you for your feedback. Our guests opinion is very important to us especially now when hotel is under the new management. We do apologise for the inconvenience re the lift not working properly on that day. I am very sorry for not contacting you however I was never given your contact details. We had a problem with... More 

1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Terrible terrible terrible. Awful staff. Except the poor waitress. Exceptionally rude staff who were far too busy having a chat to help anyone. The rooms very cramped and dark and everything was broken and didn't work! Worse place I've stayed in.

Was this review helpful? Yes 8
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Not the best, had better! Firstly reserved table 2 weeks ago and called to double check but they did had no record of it! Asked for champagne - got processco. Asked for vegetarian sandwiches when made the booking - got meat! Overall quality of food was not good. Dated hotel

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As I arrived in what looked like a lovely reception area, I immediately guessed there were troubles ahead. I was ignore for several minutes as the receptionist told a guest that her room wasn't closed because they were understaffed...no apology...no offer of immediate service...just a stroppy call to someone after the guest had left the room about 'complaining'. She then... More 

Was this review helpful? Yes 5
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Thank you for your review, I am deeply sorry to learn that your visit with us did not fulfil your expectations. We strive to provide a warm and genuine service to all of our guests. It is therefore disappointing to read about your experience as it is evident that we could have done a much better job in this regards.... More 

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Additional Information about The Tophams Hotel Belgravia

Address: 28 Ebury Street, London SW1W 0LU, England
Location: United Kingdom > England > London > Belgravia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Tophams Hotel Belgravia 4*
Number of rooms: 48
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Also Known As:
Tophams Hotel London
The Tophams Hotel Belgravia London, England
Hotel Style:
#359 Luxury Hotel in London

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Staying in Belgravia

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Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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