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The Tophams Hotel Belgravia

28 Ebury Street, London SW1W 0LU, England
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The Tophams Hotel Belgravia
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1,102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed today NEW

Excellent location....a bit overpriced like much of London...literally one block from Victoria Station and Buckingham Palace (Excellent location). We had an enjoyable stay despite the lack of air conditioning (we're from The South), and the indifferent staff....but overall an excellent location...we would gladly stay there again for the money and location

Was this review helpful? Yes
Cardiff, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Booked through superbreaks as a treat for my sisters 75th birthday.My sister and I had a lovely room but there was a mix up and my other sister was given a single room with no facilities although we paid for a double.However this was sorted next day and she was moved to a lovely room.All the staff were very friendly... More 

Was this review helpful? Yes
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Thank you for reviewing our hotel following your stay. We are so pleased to read that the issue was resolved quickly regarding your sisters room. I am extremely sorry if there was a mix up at your check in and I hope this did not cause too much inconvenience as it was a special occasion. I will make... More 

Detroit, Michigan
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

When we got to our room there was no AC and I was sure I had booked a hotel with AC as London was very warm at the time. Checked online and saw the reviews on TA and couldn't figure out how I had booked this place??? The controller on the wall would not go less than 19 C. At... More 

Was this review helpful? Yes 1
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Many thanks for sharing your feedback with the fellow reviewers. Unfortunately our AC does not go below 17c in all of the rooms however, I will make sure to let the Maintenance team know that your room was of minimum 19c. I will also make sure to pass on all of your notes regarding the room to the... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been four days with my brother in this hotel. We were expecting a good located hotel with poor service, as we noticed in the reviews. But everything changed as we arrived at the hotel, the front office manager attended us real quick, doing the check in process, offering tea and coffee with cookies, storing our bags and showing us... More 

Was this review helpful? Yes 3
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Many thanks for taking the time to write your review following your recent stay with us at The Tophams Hotel. I was so glad to read that we had managed to exceed your expectations and provide a swift check-in process thanks to our great front house team we are so proud to have. I will make sure to... More 

Bradenton, Florida, United States
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Found this hotel on a Google search, and couldn't have been happier. Centrally located to all the great London sites. Had a classy and cozy feel. The breakfast was ok but the waiting staff were very overwhelmed. That said I will use this hotel again next time I visit London.

Was this review helpful? Yes
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Thank you so much for your great feedback following your recent stay with us at The Tophams Hotel, I was so happy to read your great review and was delighted that you enjoyed our central location. Please do come and stay with us again which I hope is in the near future. Kind Regards, Management More 

Derby, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I've stayed here before in the Tophams Hotel. Booked online thru booking. com this time. Sadly the rooms they make available are shabby but clean. Belgravia is so nice, be careful because this Hotel has two levels of rooms and disguises them by going under the name of Eaton Square Hotel. Don't be fooled Tophams is good Eaton Sq is... More 

Was this review helpful? Yes 1
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Thank you very much for your feedback and we appreciate your repeat business. Our sister property Eaton Square Hotel is indeed different from the Tophams Hotel. Each of the hotels webpage states clearly the star rating and the property description. Our guests are more than welcome to have a look prior to making their booking weather they prefer... More 

Barnsley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here 11th-13th July 2015. Base of divan not fixed together properly and obviously ignored by staff as bed made before we arrive and again during stay. I sustained an injury to my toes hitting twice on the above. Found out later toe broken. When reported to receptionist she said I should have told her immediately so she could send... More 

Was this review helpful? Yes 4
Swindon, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff friendly and efficient on arrival. Have to pay £20 on card for any purchases from bar in room for example. This will be repaid within 2 to 3 working days after departure. Room was snug but clean. Decent sized bath just down 6 steps from bedroom. Great location. Good price. Very happy.

Was this review helpful? Yes 1
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest. Thank you very much for your great feedback. We are thrilled with your lovely comments about our location, room facilities and staff of course. I will share your words with the whole team as there is no better motivation than fantastic feedback from our guest. Thank you once again for taking your time and sharing your experience. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

- tiny room very different from the pics - tv not working and on a side of a wall whete you can't watch tv neither from your bed or the desk - it took to reception 20 min to come to my room - shower in a weird place in the room( in a corner outside of the bathroom) -... More 

Was this review helpful? Yes 1
GM159, Manager at The Tophams Hotel Belgravia, responded to this review

Dear Guest, Thank you for your review. We really are very sorry that your stay with us was not welcomed more positively, and that we did not have the chance to address some of your issues whilst you were with us. We were disappointed to read that your recent stay at Tophams Hotel did not live up to your expectations.... More 

Hotel Review Summarization

What travelers say

  • Afternoon tea(12)
  • Victoria station(8)
  • Reception area(5)
  • Credit card(3)
  • Twin room(3)
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The Hotel (41)

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Staying in Belgravia

Neighborhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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