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Aloft London Excel

#233 of 1,049 Hotels in London
Certificate of Excellence
1 Eastern Gateway, London E16 1FR, England
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Aloft London Excel
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Aloft London Excel
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1,069 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Aloft London Excel
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Melbourne
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 9, 2013

We stayed at the Aloft for 2 nights early July 2013. Having just arrived from Australia we needed to sleep and found king size bed very comfortable and blackout blinds worked very well. While some people won't like the self service breakfast, it was no problem for us and the Fede restaurant next door provided a good, if pretty standard... More 

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 8, 2013

Stayed at the Aloft for a night on a trip to London. Great value for money. Room was clean and everything you would expect from a W Hotel. The service was great, the only downside was that our lunch in the restaurant was terrible and when we didn't eat it and complained, it was brushed off.

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Yateley, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 8, 2013

I stayed at the Aloft on Saturday night. The hotel is new and modern and suitable for both business and leisure guests. The rooms are spacious and airy although you could not open the two floor-to-ceiling windows in ours (534). The bed is bigger than a standard kingsize and very comfortable. The wet room was suitable for disabled guests (so... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2013

Recently stayed at the Aloft London Excel for 2 nights whilst on a trip down from the North West to see Mr Bublè at the the 02. First impressions on walking in were great, very clean, modern, well presented and a happy smile from reception. Unfortunately that's where it all ended. Upon getting to the room, it turned out to... More 

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AloftLondonExcel, General Manager at Aloft London Excel, responded to this review

Hello Nicklaus27, We would like to thank you for your review. Our ever so efficient Re:fresh team seems to have incurred in a few hiccups on your recent visit, please accept our most sincere apologies for the shortcomings. Regardless of how busy we are, our goal is to respond to every concern and exceed all guest expectation. It seems we... More 

Contributor
18 reviews 18 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 5, 2013

Room rates were good. And the continental breakfast voucher system a bit strange but good. Very clean and would definetely stay again. We were going to a concert at the 02 arena and the hotel is ideally situated near to it.

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Hornsea, England, United Kingdom
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 5, 2013

Stayed here, as it was nice and handy for a concert at the O2. It took about 40 minutes and a couple of tube changes onto the DLR, but this was easy peasy and the Hotel is right next to the Prince Regent Station. It is very modern, the room we had was a twin and the beds were almost... More 

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Leeds, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 5, 2013

This hotel is 'stylish', but it seems thrown up for the Olympics with more focus on hipness than substance. The silly names like Re:fuel bar and Fede restaurant, flashy colours and lame music in the hallways like they play in clothing stores - it's all just kind of annoying, personally. I'm more about value for money, which this is not.... More 

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AloftLondonExcel, General Manager at Aloft London Excel, responded to this review

Hey ChrisFergs, Thanks for taking the time to share your experiences. I am sorry to hear that you were booked into a hotel that was not in the area you needed to be in. Those situations are upsetting and inconvenient. We often wish we could take Aloft and just put it into right into the middle of London. Many of... More 

Bournemouth
Top Contributor
50 reviews 50 reviews
41 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 5, 2013

I arrived at 8pm and had a warm welcome from young trendy staff in polo shirts. Directed to a nice room on the top floor as requested and checked out all the upmarket features. I liked the layout of the room, bed facing the window and big TV. Air con particularly good and bed/linen were first class. It felt very... More 

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AloftLondonExcel, General Manager at Aloft London Excel, responded to this review

Hey BournemouthCowboy, The team here at Aloft London Excel works hard to ensure all our guests leave remembering the 'highs' of their stay, not any lows. You mention a few situations which should not have occurred. We take your feedback very seriously and I have personally reviewed this with the team. Great to hear that you had an excellent night's... More 

Munich, Germany
Top Contributor
111 reviews 111 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 3, 2013

This was the first time that we stayed at an Aloft hotel. We normally stay at Canary Wharf when we visit London but decided to try out the Aloft since it had pretty good reviews on the Starwood site. The welcome we got on check was very warm and friendly, although it was pretty late in the evening. The rooms... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 2, 2013

Aloft hotel is a very clean stylish hotel, the staff are very helpful and the facility's are very good, if you want a nice little get away its a great place to stay, its in a location where nothing is near but there is a train station within a minute from the hotel.

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