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Aloft London Excel

#237 of 1,050 Hotels in London
Certificate of Excellence
1 Eastern Gateway, London E16 1FR, England
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Aloft London Excel
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Aloft London Excel
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1,083 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stafford, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed yesterday NEW

Travelling with my sister we booked this hotel four months in advance and arranged for a twin room. On arrival the entrance hall was very bright and there were lots of staff on show, over hearing guests in front of me I quickly realised that the hotel was fully booked and that they were turning people away who had booked.... More 

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Munich, Germany
Top Contributor
128 reviews 128 reviews
44 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you are not attending a conference at the Excel you wouldn't stay at the ALoft. Hence the hotel provides all the basics you as a business traveller need. Everyone is very polite but the service needs a little overhaul. Every time I've stayed here the bar staff takes a little too long for my liking. And I consider myself... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thank you for sharing your thoughts with us - hearing from our guests definitely gives us some valuable insights into where we still need to improve our Aloft style. I am glad you liked the design of our cool spaces and our high cleanliness standards. I will make sure to share your feedback with our team in the... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Visited as a couple for weekend city break, previously read reviews saying hotel location too far out for visiting central London however we didn’t find this a problem at all the DLR (Docklands Light Rail) is situated outside of hotel in which you can use this to connect with the tube. Hotel is very clean and modern, fast check in... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thank you for writing a review! I am happy to see you enjoyed your stay with us and were impressed with the quick connection into central London. Our Make a Green Choice program is a true win/win situation - we save natural resources and you get a reward in return. We hope you will be back again soon,... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 6 nights during Grand Designs and couldn't have chosen a better hotel. Location put me a short walk from the exhibition halls. The rooms are extremely well appointed and the best are up there with the most comfortable. Parking is expensive but that's gone on company expenses. All in all a great stay and I'll be booking in... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Alex, Wow, the full five stars! It's great to see you enjoyed your time with us. Exhibition days are usually very long, so it is good to see you were able to have a well deserved rest in our comfy beds. The Re:fuel grab & go pantry is stocked 24/7/365 so we can't wait for you to return! See... More 

A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

May be it us because this hotel is at excel but it was not worth the money! A very well appointed hotel with good amenities! Ok I did not use the gym or the pool but take those two features away the hotel is just like a good Premier Inn. At £15 for breakfast I did pass that opportunity! On... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thank you for sharing your thoughts with us. I am sorry to see you were not overly impressed with your stay. Our Re:charge fitness centre and Splash swimming pool, sauna and steam room are indeed free to use for our guests so it's a shame you didn't get a chance to try them out. Next to the buffet... More 

Senior Contributor
32 reviews 32 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in this property for a week or so. Clean and spacious rooms, friendly staff but the best thing for me was the property's location. Located walking distance from DLR stop, it was perfect for me and my partner who had to work in Canary wharf while I explored London :) The price was quite reasonable as well. Would definitely... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thanks for sharing your thoughts with us. You must have gotten a good impression during your week here and it is really cool to see you are planning to come back! Maybe you already discovered this, but we have a free weekday shuttle service to and from Canary Wharf in the morning and evening. There is probably a... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here 2 years ago, we could not have been more happy with our room. The beds were large and very comfortable. The only con we had was that it was out of the way from much of anything. With the tram nearby we felt it was worth the trip to have such a nice nights... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Amie, Thank you for the five star review! Ouch, that other hotel doesn't sound too good. Happy to see that our super comfy beds gave you a more relaxing rest. A good night's sleep is vital for a successful day! We hope you will be back to us this year for another visit. Have an easy breezy day, Martijn... More 

Derby, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

a very modern and conveniently situated hotel for our needs. Very helpful friendly staff /a lovely room on the second floor with great views and excellent breakfast.Transport links to the DLR were 5 minutes away. Couldn't be better we thoroughly enjoyed our weekend.

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hey Ladyjane, Thanks for your note! I am happy to read you enjoyed your time with us. A portion of our rooms indeed has really cool views over the Docklands, glad to see you liked it! Have an easy breezy day, Martijn Mulder More 

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Aloft for four days in April 2015 with my husband for business and pleaure and cannot rate this hotel highly enough. It is ultra modern and finished to a high specification throughout. Staff were extremely friendly and helpful even when checking in late at night and also arranging a late checkout. The facilities including bar,... More 

Was this review helpful? Yes 1
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hey Samantha, Thanks for your five star review! It seems you really had a chance to experience everything Aloft has to offer. I'm glad to see you got some time to relax in our Splash swimming pool and the sauna and steam room - it's important to take a break from the hustle and bustle every now and then! It's... More 

Glasgow, United Kingdom
Top Contributor
53 reviews 53 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed at the Aloft on a short trip to London. It is a bit out of Central London but is worth it for the spotless, modern and large rooms. The restaurant was excellent with plentiful breakfast options and great cocktails at the bar. Great location if you are flying into London City Airport as its and easy commute on... More 

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, Thank you for taking the time to leave us a message. I am happy to read you had such a good time with us. The Re:fresh team works very hard to keep our spacious rooms bright and shiny and it's fantastic to see this gets noticed. Our Re:fuel grab & go pantry has small meals, drinks and snacks... More 

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