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Aloft London Excel

4.0 of 5 1 Eastern Gateway, London E16 1FR, England
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Certificate of Excellence 2014
Aloft London Excel
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Aloft London Excel
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sandbach, United Kingdom
Top Contributor
129 reviews 129 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

High standard hotel right next (literally) to the Excel centre. Very friendly and efficient check-in, and handy concierge room for storing bags etc at start/end of your stay. Spacious & light room, with a huge & comfortable bed, and a wide range of connections/plugs etc for laptops, phones etc etc (including by the bed which is so useful if you... More 

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There! WOW full score!, thank you for your awesome review about your stay with us here at Aloft London Excel ! Great to read you were happy with our just newly installed alarm clocks! I will pass on to our talents your amazing feedback and especially to our Breakfast Chef who i agree on makes the best scrambled eggs.... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed my stay at the Aloft Hotel but don't be fooled you have to load a credit card for extras when you check in. If you want to spend on extras that is fine. If you do not intend to charge for anything else just say no to their requests. The receptionist wanted to put a charge of £50.00... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The location for those attending Excel could not be better, it's literally less than 100 yards away, and adjacent to Prince Regent DLR Station. The hotel is modern and in very good condition. The bedrooms are clean, bed is comfortable, large flat screen TV, walk-in shower and free wifi. Lighting in the room is poor as it's a bit dark,... More 

Was this review helpful? Yes 1
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, Thank you so much for your kind review - the full five stars! We are very proud of our stylish rooms and it's great to see you liked them too. I am very happy to see we that you had the best experience in our hotel on the Campus.! We hope to see you back soon and wish... More 

Kuwait City, Kuwait
Top Contributor
109 reviews 109 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

While I like the brand -- it is cheerful -- this is a hotel primarily for the business traveler. The one at Excel is just a short walk away from the Convention Centre and so it's very convenient, but the rooms are not as comfortable as I'd like. For example, other than sitting on the bed there's no place to... More 

Was this review helpful? Yes 1
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi John, Thank you for sharing your thoughts with us - comments like yours really help us to improve our unique Aloft style. It is clear that we have some food for thought on how to ensure that our guests who stay with us longer also have a great experience throughout their stay. We are currently looking in to various... More 

Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Such a bright friendly welcome. Rooms bright, fresh, and modern. Such good prices. Ideal for the excel, literally the closest hotel. Ideal also for 02 just swing over in the cable car. Breakfast always super.

Was this review helpful? Yes 1
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Jo, Wow, thanks for the five star review! It is great to see our East London location worked for you. We are indeed the closest hotel to the ExCeL, the walkway on the second floor will have you there in no time. We hope to see you again soon when you are back at ExCeL or the O2! Have... More 

Carlisle, United Kingdom
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is OK but........the room is really dark which is made worse by the big dark wall. There is no room service which as a woman travelling alone isn't great. The only place to sit in the room where you can see the TV is on the bed. On the plus side the food in the restaurant was good... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hey Jax, Thanks for leaving a comment here. I am sorry to see the room was too dark for your liking. We are investigating options to see how we can improve on this. We indeed do not offer traditional room service, but a tasty take-away menu is available from Fede for you to enjoy your meal in the privacy and... More 

kent
Contributor
20 reviews 20 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 1 night, check in was quick and easy but they do take a £25 deposit on your card when you check in! The room was nice and clean and quiet spacious, nice walk in shower. The room also has a mini fridge and they supply you with 2 bottles of free water. Very good English breakfast in... More 

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hey sparkle18, Thank you for leaving us a review here - it's great to see you enjoyed your second stay with us. Third time's a charm so do come back soon! Have an easy breezy day, Martijn Mulder More 

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my girlfriend came here for a late Valentine's/promotion celebration/anniversary and stayed one night. At the first glance the hotel is very stylish and located, conveniently, 2 mins from prince regent station (you can access the hotel straight from the station) and also right next to excel centre. Upon arrival we were greeted promptly with friendly and informative staff.... More 

Was this review helpful? Yes 1
Abingdon
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location for ExCel and O2. Good, modern and spacious rooms. Breakfast ok but they struggled with the morning rush and (as is usual in most self service meals) some of the dishes were cold or none left. Similarly the first help yourself filter coffee was good but then the pot was empty when we returned later.

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Ray, Thanks for leaving us a note here. I am sorry to hear we struggled a bit during the busy breakfast. We will definitely look at taking some actions to improve this in the future, as we need to ensure you have a pleasant experience no matter if it's busy or not. Please accept my apologies for this hiccup.... More 

Devon, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 2 nights in February. Our room was clean and very pleasant, with kingsize comfy bed, nice bathroom and decent views, though others in our party had rooms on the other side (front) of the hotel with not much of a view and which were also quite a bit smaller - though for the same price.... More 

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Julia, Thank you for leaving a review here. I am sorry to hear your stay was disrupted by another guest but am happy to see our team was able to get this sorted swiftly. Our prices fluctuate over time depending on which dates you would like to stay, so this could explain why some of the other comments mention... More 

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Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
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Also Known As:
Aloft London Excel Hotel London
Aloft London Excel England
Hotel Style:
#165 Romantic Hotel in London
#171 Luxury Hotel in London
#185 Business Hotel in London
#254 Family Hotel in London

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