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Aloft London Excel

4.0 of 5 1 Eastern Gateway, London E16 1FR, England
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Certificate of Excellence 2014
Aloft London Excel
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Aloft London Excel
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967 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
65 reviews 65 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed yesterday NEW

Perfect place to stay when you are attending a Convention at Excel. Hot water/coffee/tea in rooms. Nice Bar and restaurant. Convenience store for snacks handy. There was a pool and gym available. Did not use either. Will stay again.

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Scotland, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Fab location if your visiting the excel Arena. We arrived at London City airport and within 30 mins we were in our room. Room quiet, modern and very comfortable. There is a pool and gym available but didn't use either. Breakfast was good and staff helpful and friendly. There is a very good pub located behind the premier inn which... More 

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Nottingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I have never experienced such poor customer service in all my life. £25 per night COMPULSORY deposit required when you check in - in a hotel without room service this is unheard of. When questioned staff got aggressive and refused to provide a receipt for the deposit. Twin room provided when double booked. View of a railway line when offered... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Matt, Thank you for your review and staying with us at Aloft London Excel. It was great to meet you in person yesterday to discuss your recent experience and our improvement opportunities regarding following up on your room preferences. We do ask all our guests to leave a fully refundable security deposit during check-in. You are completely right in... More 

Palmyra, IN
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The one thing that we did enjoy was the food for dinner. They had a delicious cream of vegetable soup, as well as other very tasty items on the menu!! The hotel is super modern; they did not help us with our luggage, they did not explain anything about the room or amenities. There is no luggage rack, drawers for... More 

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Alpharetta, Georgia, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here Dec 2014 for 4 nights and it is definitely a BANG for your buck!!!!!!!The hotel is a great concept and staff were very knowledgeable and extremely helpful. I would definitely stay here again and recommend to anyone.

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Zaxmomga! Thank you so much for your cool review! It is fantastic to see you had such a good time. Hope you'll be back soon? Have an easy breezy day, Martijn Mulder More 

Fremantle Western Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked at the Aloft Excel to spend a few days in the East End of London and for this purpose it was excellent. The DLR allows easy access to Canary Wharf, Greenwich and Tower Hill for London. The hotel is modern and funky. No room service, but a "help yourself" style café means that food and drink is available... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi LVJS, Thanks for leaving a review here. It is always cool to find out how our guests experienced the hotel. I am glad to see you liked our unique style! We put a lot of effort into the design of our spaces and it is great to hear you were impressed. Our Re:fuel pantry indeed has drinks and small... More 

Dubai, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice, clean hotel, rooms are really nic and Modern and prices are also good but if you're not working in the financial district or East of London the commute to downtown is far, I wouldn't recommend it for a touristic tour of London as you will spend a lot of time commuting. This hotel is an "exhibition" hotel right next... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thank you for sharing your thoughts with us. I am sorry to see you were not fully happy with your experience. As you pointed out, our Aloft team is a bit smaller than the teams that some of our other Starwood brands would have in place, but this should not have a negative effect on your experience. Please... More 

London
Top Contributor
51 reviews 51 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first visit to the Aloft Brand; very cool and funky. However , the staff at check-in said that Suite upgrades aren't offered as Platinum status isn't recognised. Interesting. We were given room 839 - odd as it was completely set up for disabled access and the hotel seemed empty. The Hotel itself is nice, and quiet given... More 

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there, Thank you very much for sharing your thoughts with us. The amenities and perks we offer to our SPG Platinum members are indeed a bit different in Aloft - our style is unique! We most certainly recognize the loyalty you bring our company, even though we do not offer confirmed Suite upgrades to our Platinum guests. We will... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Am aware that the Aloft brand gives no "upgrades" per se to SPG Platinums, and had no expectations other than whatever room the system auto-threw me into. I was impressed when the front desk agent, Nick, acknowledged this and said, "but, let's see if we can find what might be the most preferable room for you, of the ones we... More 

Was this review helpful? Yes 1
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello there! Thank you so much for a great review! It was so cool to read your message, it makes me very proud of the team of talents we have here. They work hard to keep our guests happy day in day out and it is amazing when this gets recognized. Nick did exactly the right thing in trying to... More 

Paignton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from a lovely weekend staying in this hotel whilst visiting the London boat show. Staff were all friendly and helpful and the rooms were very impressive! They are bright and clean with a modern decor and the quietest we have ever stayed in! We were in the top floor so I can't comment if this is the same... More 

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Clare, Thank you very much for your nice review! When you're back next year, do let us know if you prefer to have only foam pillows (they are usually less flat than the foam ones) and we can set your room up just the way you like it. Have an easy breezy day! Martijn Mulder More 

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Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
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Also Known As:
Aloft London Excel Hotel London
Aloft London Excel England
Hotel Style:
#150 Romantic Hotel in London
#158 Luxury Hotel in London
#174 Business Hotel in London
#229 Family Hotel in London

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