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Aloft London Excel

4.0 of 5 Hotel   |   1 Eastern Gateway, London E16 1FR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #209 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
owajon Wickford, United Kingdom
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819 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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Wickford, United Kingdom
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really enjoyed my stay here. The room was not huge but very well set up and looked contemporary and smart. The bathroom area was particularly nice with a big walk in shower. The bed was extremely comfortable, have not slept so well in a hotel bed. I used the swimming pool which was warm and luxurious and was great to... More

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Newcastle upon Tyne
Top Contributor
53 reviews 53 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed for a 3 night bank holiday weekend. On arrival the reception staff could not have been more helpful with a warm welcome , helpful and informative. I was asked if I wanted a high or lower floor I chose higher and as the room was on the River facing side, very nice views across the wharf and river.... More

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Adelaide, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed here when visiting London in June (it was near the O2 arena and we were attending the Justin Timberlake concert). At first we thought it might be too far out of London, but it's actually very easy to get into the city by train and doesn't take that long. The train station is basically outside the hotel's front... More

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Swansea, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for 2 nights over the RideLondon weekend as it was conveniently based for the start line being just a short easy cycle to the Olympic park. On my arrival the hotel looked even better than the pictures. As my girlfriend arrived a little before me, she checked in and went to the room whilst I cycled my... More

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello Fordies990, thank you for sharing your experience with us. Great to hear we look even better in real life than the pictures! Our rooms are indeed very spacious and look out over the Docklands and Thames river. Our Re:fuel is opened 24hrs and is great for guest who like to sleep in, arrive late, are in a hurry or... More

Belfast, Northern Ireland, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spent 2 nights at this modern sleek hotel due to a business trip earlier this year. Upon arrival, I was impressed with the reception staff, including a management trainee from Belgium (I forgot his name!) who's very friendly and enthusiastic. He ordered a free shuttle service to Canary Wharf for me for two consecutive mornings, which saved me the... More

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Jane S, thank you for sharing your experience with us. It’s great to hear you were impressed with our Talent at the reception desk and you described the team as friendly and enthusiastic. Our shuttle servce is indeed a very practical and quick way to get to Canary Warf. The tube stop Prince Regent right on our doorstep gets... More

Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Ive stayed in many london hotels while working here and this is the best by a mile! The rooms, gym, bar and restaurAnts are faultless in my opinion.... Possibly the best thing about this hotel are the amazing staff that work here..... Nothing too much trouble at all. Cant wait to come back again!

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hello IpswichTim, thank you for sharing your experience and your compliment saying we are the best hotel by a mile from the hotels you have stayed at in London. What makes me really smile though is your comment about our staff whom you perceive as “amazing”, this is a real pleasure to hear and I will certainly share your comment... More

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was probably the best hotel I have ever stayed in. Amazing luxurious rooms, awesome bathroom, comfortable bed, hi speed internet, colourful setup, nice staff, bar, gym, pool, sauna, all in for a reasonable price. The hotel is conveniently situated along London Excel, very close to London City Airport and 2 mins from the Prince Regent DLR station which is... More

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi AnshulTiwari, thank you for sharing your experience with us. To be the best hotel you ever stayed at is a huge compliment! The DLR is indeed right on our doorstep and therefore we are very accessible and fairly close to Central London as you said. It’s great to hear you perceived your stay as good value for money and... More

Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has a very good access to the DLR station, only walk 2 minutes. The breakfast is excellent and the rooms were very nice and clean. There is also a little shop were you can always buy food or drinks. When you wish your room does not need to be cleaned, you get a voucher of 5 euros that... More

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AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Mary D, thank you for sharing your review here. The DLR stop Prince Regent is indeed on our doorstep and provides easy access into central London. We are excited to learn you liked our breakfast as we have just renewed our formula. Next to our buffet breakfast it’s great to know you also experienced our re:fuel which is open... More

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Stayed here before the RideLondon 100. Fantastic value for money at £96 per night and being so close to Excel. Staff listened to my requests and granted them and communicated this. Evening meal was excellent if a little pricey and although I didn't have breakfast as I had to get up to early my husband says it was good. Very... More

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thank you for sharing your experience with us. Great to hear you perceived your stay as being great value for money. It is exciting to know your husband enjoyed breakfast as we have just renewed our breakfast formula. Rest assured I will pass your compliment on our cleanliness to our re:fresh team. My apologies you experienced some challenges with parking.... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel on Saturday ahead of the Prudential Ride 100. The staff were great and the service was really professional. The hotel was really busy but professional service was maintained throughout our stay. This is the first time we stayed at an aLoft hotel and we will be back.

Was this review helpful? Yes
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Lesley D, Thank you for sharing your experience. Your compliment about our Talent being friendly and professional puts a real smile on my face, rest assured I will share your compliment with my teams. It’s great to know you are planning to come and stay with us again. We look forward to welcome you back! Martijn Mulder More

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Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aloft London Excel 4*
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Also Known As:
Aloft London Excel Hotel London
Aloft London Excel England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#74 Best Value Hotel in London #130 Romantic Hotel in London #153 Luxury Hotel in London #171 Business Hotel in London #229 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 
Number of rooms
252

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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