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Aloft London Excel

4.0 of 5 Hotel   |   1 Eastern Gateway | Royal Victoria Dock, London E16 1FR, England (Waterloo / South Bank / Southwark)
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Ranked #220 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
awhw Beijing, China
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Top Contributor
73 reviews 73 reviews
44 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW

It is easy to give fair comment on this hotel. On the plus side you do not get any room of similar quality in London (infamous for quality of its hotel and value) for the price (of course this is seasonal and this on can be expensive if there is a trade show at Excel). Room is modern, like new... More

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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Visually very appealing inside and out, with spacious and comfortable accommodation, but it is let down by delays checking in, online booking process (expect a confirmation email within minutes or it hasn't worked) and wi-fi login which cannot be accessed via room number and guest name. Front desk telephone answering leaves a lot to be desired. I echo the comments... More

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Boston, MA
Top Contributor
93 reviews 93 reviews
93 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Checked in here for a one-night stay at the last moment when my flight to Heathrow was diverted thanks to serious fog. Rooms were typical Aloft, with plenty of outlets and a logical, if cramped, layout. Bathroom products are in large, refilled containers. The hotel even has a washer and dryer; it cost me £10 to do a load of... More

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Sandwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Booked this hotel through the last-minute.com secret hotels. Was extremely impressed. Arrived at the hotel 4 hours before check in and room was ready for us to drop our bags off. Staff are very helpful and polite, nothing is too much trouble for them, I would thoroughly recommend this hotel for all London visits, it has brilliant transport, the DLR... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have stayed here a few times and am always disappointed when our travel desk can't get me in. There is nothing out of the ordinary with this place, just good quality, modern service at a reasonable rate. Believe me for a lot more money I have stayed in some really poor places but I won't name names ... Yet :)

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United Kingdom
Top Contributor
58 reviews 58 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spent two nights at this hotel and its perfect if you are visiting the O2 or ExCel. Got a great deal for this hotel for about £65 a night on cheapcheaptrips website, and this turned out to be excellent value for money. The reception staff were dressed casually in jeans and t-shirts (new trend maybe) but they were polite... More

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Weybridge, United Kingdom
Top Contributor
105 reviews 105 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

We have never stayed in this part of London but was able to get a good deal on the room. Transport there was easy and the DLR is a good service. The hotel was very nice, the room was clean with good bathroom facilities. It was also one of the quietest rooms we have ever stayed in and didnt have... More

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AloftLondonManager, Manager at Aloft London Excel, responded to this review

Hello Georgina, Thank you for your review! It's always cool to hear our guests had a good rest. This is so important in a hotel, it can really make or break a stay. We are happy to see that you were able to enjoy the peace and quiet. Top tip: ask our Front Desk team to book a taxi for... More

Top Contributor
57 reviews 57 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed one night here with my wife the night before the London Marathon. First, the good - the location is great, right next to Prince Regent DLR station. The rooms are well equipped and stylish and there's good free WiFi. Next, the not so good. The TV information system in our room didn't work properly and there was no... More

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AloftLondonManager, Manager at Aloft London Excel, responded to this review

Hi Michael, Thanks for sharing your thoughts with us. It's great to see you enjoyed our rooms and location! I have passed on your comments about your restaurant experience to the Restaurant Manager and our Head Chef so that they can have a look into improving this. Thank you for highlighting it, we will definitely need to work on getting... More

17 reviews 17 reviews
4 hotel reviews
154 helpful votes 154 helpful votes
1 of 5 stars Reviewed 1 week ago

I had a very Bad expérience in this hôtel facing the amateurism of the front desk staff . Very agressive And unprofessionnal . The Customer Care is near to zéro . The hôtel itself is fine with very Nice facilities . Good location with a DLR train to London via canning Town

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AloftLondonExcel, Manager at Aloft London Excel, responded to this review

Hi Soumbedioune, Thank you for taking the time to write a review. We are happy to see you like the facilities and the location, however, it seems we definitely dropped the ball when it came to assisting you at the front desk. We strive to offer a high level of service to every guest and I would like to apologize... More

Newcastle, United Kingdom
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for two nights last weekend and it was great. Although it is not in central London we found it fairly easy to get to by tube and DLR. Our check-in was very efficient and the staff could not have been more helpful. We were pleasantly surprised with our room. It was a very good size... More

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AloftLondonExcel, Manager at Aloft London Excel, responded to this review

Hi Valerie, Thank you for sharing your comments with us, this is always really helpful. It's great to see our location and design impressed you. I will make sure to pass on your compliments about breakfast. We were indeed faced with quite the rush over the weekend you were here and I apologize that this may have resulted in a... More

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Additional Information about Aloft London Excel

Also Known As:
Aloft London Excel Hotel
Aloft London Excel Hotel London
Aloft London Excel England
Address: 1 Eastern Gateway | Royal Victoria Dock, London E16 1FR, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#151 Luxury Hotel in London
#190 Business Hotel in London
#235 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Aloft London Excel 4*
Official Description (provided by the hotel):
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 
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