I booked this hotel because it was cheap and close to the Apollo. At the time of booking in december for the following november there was no advance payment and card details were taken for "booking purposes only" This was clear in the booking details and didn't think anymore about it. 4 months later I noticed that half the money... More

Rooms were OK for the price we paid for but the service was absolutely appalling. Don't ask for any help or directions, they are too busy running a poor hotel.

We pre booked our room at the Comfotel and when we arrived we were told there were no rooms available. We were told to go to his other hotel about five minutes away, we weren't shown to the hotel and we walked around for a while looking for it. The other hotel we stayed in, the Euro hotel, was small... More

We booked the hotel from the pictures shown on the Internet. We arrived and was told that our 'room' was in another hotel further down the road, upon arrival at that hotel we were told that our room was in the hotel next door. Following a three hour car journey with two young children and an all day walk round... More

Ok I never write reviews but on this one I feel I have too. I stayed here with my husband for 1 night on Sat 28th Jan and for the price £54 b&b for the night in London I have no complaints what so ever. I spent hours trawling through the internet to find a cheap hotel for the night... More

Do not go anywhere near this hotel. It was so bad, we refused to stay there. I am now in dispute with the hotel and lastminute.com neither of whom are taking any responsibility. It ruined our family holiday (the only family room we could find was an hour outside London). In fact, I will never use Lastminute.com ever again. Their... More

I wish I'd read the previous comments from other travellers before booking here...... The Comfotel looks lovely, and on arriving I was directed to another "hotel" along the road (Euro Hotel, 31 Shepherd's Bush Road). Then, I was given a key to the property next door and told my room was on second floor. On entering my room, words cannot... More

We'd booked for this hotel, but there weren't enough rooms for all 3 of us, so wome of us had to go to euro hotel (terrible!). Comfotel was marginally better with regard to cleanliness and such, but the walls were paper thin, and the rooms really cold. The staff is really unprofessional. You should avoid it.

Room pictured is not anything like the room supplied. Manager tried to charge addotional fees when I arrived although I insisted I had paid in full. They charged a credit card and asked me to sign despite my assurances that was not my credit card. When I explained that he had the wrong information for the booking he further insisted... More