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Astra Palace

2 Sydenham Hill | Crystal Palace, London SE26 6SJ, England
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15 reviews from our community

Traveler rating
    1
    2
    3
    2
    7
See reviews for
2
Couples
0
3
7
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
  • All months
    (15)
  • Mar-May only
    (4)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (2)
  • Dec-Feb only
    (3)
All months
Toronto, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2015

I was looking for a low price hotels to stay during my short trip to London. The problem with the low cost hotels is that you never now what to expect. But I was pleasantly surprised with the warmness of the staff. The manager spent half an hour with me expelaining how to get around the city and how to... More 

Was this review helpful? Yes 1
Varna, Bulgaria
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 23, 2014

We stayed in spring. thought it would be very difficult to find it and to manage with the distances but the hotel is small and nice if you know what you are paying about. we had a breakfast, the food was enough, the coffee was hot, the sheets in the room were clean.there are bus stops and train near the... More 

Was this review helpful? Yes 3
Monaghan, Ireland
1 review
1 of 5 stars Reviewed July 14, 2014

On Business give her £2300 over 13 nights had my van stolen from the car park when asked about cctv was told it was'nt working yet the following evening her husband could tell me cctv showed 2 men leaving with van. I stay in a lot of hotels due to work has to be the worst service I've received in... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 6, 2014

The rudest host we've ever encountered... She even refuse to let us in because of excessive luggage (6 bags)... what is this, a plane? Horrible treatment. We had to stay out in the parking lot frantically searching for an alternative... Thanks God for smartphones and luckily it's not the only hotel in Sydenham

Was this review helpful? Yes
Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2013

I could feel every spring in the mattress in room 8; was forced to sleep on half the duvet to add some padding, but could still feel metal under me. Walls are very thin - next door's tv also kept me awake. Would not go there again, nor recommend it to anyone else. Although it was basically clean, I could... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 25, 2013

Rude staff, small rooms, damp, this place is not to be admired. The beds were comfortable enough but we booked a 3 night stay and told the owner (I think it was the owner) to shove it after two, she was so rude. If you like been treated like a dog, then you wont have any problems. If not, stay... More 

Was this review helpful? Yes 1
surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 16, 2013

Do not visit this hotel pay 20 more so where else staff rube run like constant ration camp women is polish does not know what English want only knows how to nag and take your money damp rooms asking me for200letters for review don't stay

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 28, 2012

hi i am a contractor and have worked all over the country and this is by far one of the shitist hotels ive had the displeasure of staying in, the rooms down in the basement are 4 foot under ground and they are damp!!!!!! the beds are damp when you get in them and your clothes are damp in the... More 

Was this review helpful? Yes 4
1 review
3 of 5 stars Reviewed June 10, 2012

I working not far from the hotel so its very handy. So some facts about the place !!! The owners/managers where (to me and the other lads who stopped there) very nice. So I don't know what the other reviews are talking about The rooms I've stopped in (I've stopped here a few times) have been clean and tidy and... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 29, 2012 via mobile

Please don't stay here the staff are rude and totally unreasonable... We booked a room Wednesday for saturday and then got a garbled message sat asking us to confirm the room I rang and asked her to charge the card as we are defiantly coming (we had left) she wanted an email confirming that and instructing her to charge the... More 

Was this review helpful? Yes 1

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