My wife and I stayed at this hotel on 7th Nov 2009 for the one night and it was very nice. We upgraded our room to a superior double and although the room was slightly on the small side, it was clean, tidy and what is to be expected when staying at a 4 star hotel. On Saturday night we... more

We booked this through lastminute.com and got a bit of a bargain. The hotel's website pointed out that the rooms have been soundproofed and having had problems with almost every hotel we've been in over the past months that was music to our ears. When we checked in, without our asking, the receptionist rejigged our booking as the room was... more

We stayed for one night - 31st October - as visiting the WestEnd. Booked a "secret location" through Lastminute.com and we were delighted with the hotel ( well, for what we saw of it as we only wanted a room) We had paid for a superior deluxe, but upgraded to The Level when we arrived and and got the most... more

It was OK. Just OK. There were highlights - the quirky lift system, the piped-in aromas, spaciousness, a good-sized bathroom, nice lobby... But the biggest downside were the awful (and I mean TERRIBLE!) pillows, the slow laborious check-in and out and the breakfast that tasted like soap or something. Yuk! I booked through 'secret rooms' on laterooms and it was... more

Booked Executive room. Great location. The special reception for executive rooms wasn't open, so booked in at front desk. The executive level bar was very nice but no music and no telly so not too inviting to stay for more than half an hour. The bar itself was very limited, wines, red, white and fizzy, and beer. Sodas and juices... more

My partner and I stayed here for one night whilst visiting friends in London. There were no queues to check-in; the lifts however are a bit odd as you select your floor prior to getting into the lift, and only have an open/close door button in the lift! The lobby and restaurant are bright and airy; the bar, bedrooms and... more

The hotel location is very good, just few steps from 2 tube stations and close to the Madame Thussaud´s or London ZOO. We booked the hotel without breakfast - paying more than 20 pounds per person seems rather ridiculous. The check out was very slow, room safe did not work and also the key cards had to be replaced twice... more

As a regular guest I can say a lot of things about this hotel,but this stay has been for sure our last one. We booked a deluxe room as usual. Upon check in,it took two ladies to find our reservation and an unbelivable long time,we were very tired. Finding our reservation was just a matter of switching screens between hotel... more

Superior Room was large and comfortable, Efficient lift system, Great breakfast more