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The Rubens at the Palace

#78 of 1,055 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
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1 room 1 guest
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2,898 Reviews from our TripAdvisor Community

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Traveler rating
    1,950
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (618)
Date | Rating
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  • English first
  • French first
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  • All months
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    (724)
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All months
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Excellent service in the bars and restaurants and a great location for seeing the London sites, very close to Buckingham Palace and Victoria Station and a short cab ride to the west End Theatres we would use this hotel again.

Was this review helpful? Yes 1
Spring
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I just returned from a visit to England and Ireland and had the pleasure of staying at The Rubens at the beginning of our vacation. What a wonderful way to kick off her 21st birthday celebration! As our taxi pulled up Nathan immediately greeted us at the door with a smile, and Lydia cheerfully and swiftly checked... More 

Was this review helpful? Yes 5
grantham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed here for two nights for my husbands birthday, staff upgraded my room to south view as a gift.. I rang front seat to ask if I could have a mini bar room .. They were very accommodating.. They moved me to a better room with bar, also sent birthday cake up with a hand written letter from... More 

Was this review helpful? Yes
Sacramento, California
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My two teenagers and I stayed 5 nights at the Rubens. We were welcomed by the concierge as soon as our taxi stopped by the door. The English style of the of staff uniforms and the well known English formality was fabulous! We really enjoyed our stay. The hotel is close to the Buckingham Palace, so we were transported to... More 

Was this review helpful? Yes 2
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Thank you for your mail. I am delighted to see that you enjoyed your recent stay with us so much! I am very lucky to work as part of such a wonderful team, so I am delighted that you found each one of my staff to be friendly and attentive. I will of course pass on your gratitude to them.... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had been lucky to receive a gift of an afternoon tea. We decided to use this to celebrate our silver wedding anniversary. Having looked at many options, we decided to combine it with a stay at The Rubens Palace Hotel in London and explore Buckingham Palace. We were both very glad we did. We made a request for the... More 

Was this review helpful? Yes 2
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, thank you so much for you fantastic review following your stay at the Rubens at the Palace. I am delighted that your stay with us was so wonderful, and to read that we exceeded your expectations! Thank you for compliments about the team, I have shared your feedback with everyone here. We look forward to welcoming you back... More 

Brisbane, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I have just spent 4 nights at The Ruebens and thoroughly enjoyed our stay. This was the last stop before returning to Australia after a 3 week trip to Europe and it couldn't have been a more perfect way to finish our holiday. Staying here was what I imagine would be like staying in a stately English... More 

Was this review helpful? Yes 2
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, thank you for taking the time to share your great review on Trip Advisor following you recent stay at the Rubens at the Palace. Thank you for your compliments towards all of the staff here. I am so proud to lead such a passionate and dedicated team, and delight in knowing that their efforts are appreciated by our... More 

Tenterden, Kent
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I went to London for 48 hours and we usually pick a well rated high end hotel for a night. The Rubens is one of the renowned Red Carnation Hotels and having stayed in several including 41, Chesterfield, Montague we thought the Rubens would be a good bet. Reviews were also promising. It is a great hotel... More 

Was this review helpful? Yes 1
Wellesley, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Rubens for 6 nights in August. We had a wonderful time. The hotel staff were courteous, helpful and very knowledgeable. The hotel is very kid friendly with staff making extra effort to know our kids and show them activities. Location of the hotel is pefect - walking distance to Buckingham Palance, St James Park, Victoria Station... More 

Was this review helpful? Yes 2
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to share your great review on Trip Advisor following you recent stay at the Rubens at the Palace. I am thrilled that you had such a wonderful time in our hotel. It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important to us to receive... More 

Essex
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are regular guests at the Rubens, but we would not keep going back if it did not consistently deliver. The location is a great advantage, just a few minutes from Victoria Station, and so very convenient for all forms of road and rail transport, plus easily walk-able to the heart of the West End through St James's Park. This... More 

Was this review helpful? Yes 1
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, thank you for sharing your wonderful review and for choosing The Rubens at the Palace.I am delighted that you had a fantastic time with us and to read how much the team exceeded your expectation. I am also thrilled to read how much you enjoyed the amenities and facilities. Thank you again for recommending the hotel and we... More 

New York City, New York
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I visited the Rubens over the New Year's holiday during my first stay in London. The hotel is in a great location with Buckingham Palace right around the corner in addition to Victoria station. It is also a 10-15 minute walk to some of London's iconic attractions in Hyde Park and Piccadilly Circus. While on the more expensive side, the... More 

Was this review helpful? Yes
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, thank you so very much for your kind review. It is wonderful to see that my team made your stay so special. It really does mean a lot to receive such feedback, as we work so very hard to create memorable and unique experiences for each of our guests. I hope that we can have the chance to... More 

Hotel Review Summarization

What travelers say

  • Very good(37)
  • Royal Mews(24)
  • Afternoon tea(16)
  • Friendly and helpful(8)
  • Victoria tube(5)
  • Would highly recommend(5)
  • Rooms are small(4)
  • Full English breakfast(3)
  • Short walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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