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The Rubens at the Palace

4.0 of 5 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
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Certificate of Excellence 2014
The Rubens at the Palace
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The Rubens at the Palace
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2,428 reviews from our community

Traveler rating
    1,645
    556
    147
    63
    17
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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shrewsbury, shropshire
Contributor
18 reviews 18 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I have just returned from a 3 night stay at the Rubens at the Palace hotel. This was our third visit. The welcome we received from the front of house manager and reception staff on arrival was exceptionally warm, friendly and courteous. We arrived prior to the official check-in time and were unable to check-in to our... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed only three days in this wonderful hotel, and for sure we want to come again. Everything was great- from the first moment of our arrival. We needed to wait 5 minutes for our room to get ready for us and for that "long" wait we got complimentary drinks (I enjoyed my glass of champagne very much :))) I... More

Was this review helpful? Yes 1
Northamptonshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the moment my wife and I arrived and dropped our car off for valet parking we found ourselves being cared for by highly professional, courteous and happy staff at both concierge and reception. Check in and transfer to our room was a well oiled and very slick process. We had been upgraded to the King Suite, instead of the... More

Was this review helpful? Yes 1
Chester-le-Street, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

My partner booked this for us as part of an upgraded Theatre Experience. It was quiet with only a few other theatre goers eating, however it was early at 6pm. The menu was carvery, so i was expecting a limited selection; i was pleasantly surprised however as we were offered a comprehensive buffet from starter through to dessert. The food... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had tea here as part of our wedding anniversary celebration. The tea itself was lovely, as were the seconds! but what made it special for us was the service, particularly from Enci. She could not have been more friendly welcoming and helpful, making a real occasion for us on our anniversary. There was a complimentary glass of bubbly and... More

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Dunstable, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wwhen I decided to treat my wife to a show in London I decided to book a room at a hotel as well. With Wicked playing at the Apollo Victoria just a short walk away is the Rubens at the Palace which happens to be a stop on Marshalls commuter coach service I sometimes use. Yes it means catching a... More

Was this review helpful? Yes 1
Brighton, UK
Contributor
15 reviews 15 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at the hotel twice recently and there are a lot of pluses however it isn't my kind of hotel and for that reason, won't be staying again. Cons: rooms very small, very dated decor, things didn't feel "clean", bar staff a little slow and on this occasion had a very poor check in service (given wrong room, key then... More

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location, near Victoria station. Pleasent stuff, nice breakfast, vintage style in rooms and room size is fine. Check in took a while since i was served by trainee, but they have to train on someone..

Was this review helpful? Yes 2
Kidderminster, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

stayed for the England / South Africa Rugby, our second stay here - first was to visit the palace. brilliant stay excellent food (we had breakfast only) we have stopped in the royal mews and queen victoria rooms and both were very quiet - we do like this place and will be back

Was this review helpful? Yes 1
Charlotte
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I selected a room with a Royal Mews view based on reading lots of reco's, but it was not that special. A lot of street noise and no special views....so I reco you save your money and get a good nights sleep elsewhere in the hotel since basically, that's what you'll be doing in your room because you'll likely be... More

Was this review helpful? Yes 2
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Thank you for taking the time to post your review on Tripadvisor. I am most grateful for your feedback, albeit disappointed not to read of a more positive experience. I was really disappointed and sorry to read that your room initially did not meet with your expectations. We do have a varying number of rooms of different sizes and shapes,... More

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Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England

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