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The Rubens at the Palace

4.0 of 5 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
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Free Breakfast
#48 of 1,054 Hotels in London
2,340 Reviews 4.5 of 5 stars
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The Rubens at the Palace
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The Rubens at the Palace
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2,340 reviews from our community

Traveler rating
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    539
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bell End
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed for a theatre trip on a lovely weekend in July. Fantastic location and the service that we received was superb. Can't speak too much for the hotels facilities as we had an extremely busy weekend and was out the majority of the time. Our room was at the front and did suffer a little from noise below but hey,... More

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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were visiting London for the first time and chose The Rubens initially for the location...close to Buckingham Palace and other sights we knew we would be visiting...it was very convenient to Victoria Station for tube and train rides...and within walking distance of many of the famous places. Our room was on the 4th floor overlooking the Mews at the... More

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Oxford, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

A group of work colleagues booked a trip to Buckingham Palace so chose Rubens for afternoon tea as it was convenient and the photos on its website looked fantastic. The Palace was truly fabulous. However, afternoon tea at Rubens was, by comparison, a let down. The sandwiches were nice and truly English. The scones were a bit small, one plain... More

Was this review helpful? Yes 2
Austin, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is perfectly located for all of your London needs. Sightseeing, shopping or just relaxing, it's all just a quick walk or Tube ride away. I travel a lot throughout the year and it is Very hard to find Hotel Staff like the people at The Rubens! Rachel and Patritia were very helpful with anything I needed. They were... More

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Maidstone, England, United Kingdom
1 review
2 of 5 stars Reviewed 6 days ago NEW

The hotel says it is 4 star but our room certainly was not! It had a old dirty carpet and stained fabric decorating the walls. The furniture is dated and worn... and I do not mean antique. Most staff were friendly and there were plenty of them. I was not impressed with the young door men...what was their job? It... More

Was this review helpful? Yes 1
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Thank you for taking the time to post your review. I was concerned to read that you were dissatisfied with the level of cleanliness in the bedroom. It is very unusual for us to receive feedback citing poor levels of cleanliness, but please be assured that I have conveyed your dissatisfaction to my Executive Housekeeper. Thank you for recognising the... More

Wiltshire
Top Contributor
74 reviews 74 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

... To room 411 which is a lovely room. The service was great .. Again.... And we had a lovely lunch before heading off to proms in the park We had a card from reception put in our room whilst out, checking if we were happy and liked our room Our only disappointment ... Not being able to have dinner... More

Was this review helpful? Yes 2
Athens, Greece
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A very good choice for a business trip. Location is great. Breakfast really yummy! Small rooms but this is London, the Blue rooms though are really nice and you have everything you need. A higher floor minimize outside noise. Friendly staff.

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MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Thank you for taking the time to post your review of The Rubens on Tripadvisor. It is wonderful to read that you liked the location and overall feel of the hotel, and thank you for your comment on my friendly staff. They genuinely enjoy looking after all our guests and were thrilled to hear your comments when I passed these... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is literally across the street from the Royal Mews and about 3-5 minute walk to front of Buckingham Palace. Room had a great air condition, huge king size bed and very good bathroom and shower. Nathan greets you at the front door and Laura at the front desk was extremely helpful and pleasant. Complimentary drink and Steve helped us... More

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Jersey, United Kingdom
Top Contributor
113 reviews 113 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

The place is part of the Red Carnation group. They are very proud of their customer service and with some good reason. Although I was only there for a night and I only had a few basic interactions with staff, nevertheless each person I talked too managed to make me feel welcome and important. Great stuff. The room itself was... More

Was this review helpful? Yes 1
Dallas, Texas
Contributor
20 reviews 20 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here twice and it's just wonderful. The rooms, like all the others in London, are tiny. They are however very well appointed and clean and well kept up.

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Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park  , Victoria
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England

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