By reading the reviews, I guess it depends what room you stay in. Our room was exactly like what was shown on their website and we had a view of the street from the 3rd floor, which was just fine for us (people watching)! Rooms aren't gigantic, but if you're on vacation, shouldn't you be out and about exploring anyways??... more

I can imagine I would have given the Cranley a much better review if we hadn't unexpectedly ended up in a basement room beside the kitchen. This came as quite a surprise as there was no mention of this possibility on the website or in other reviews that I saw here on Trip Advisor. The room itself (No. 504) was... more

We booked our trip through Rooms for Romance as a city break to finish off our honeymoon. Given the comments on the website and reviews from previous visitors our expectations were high - perhaps we set ourselves up for this disappointment! We arrived very late on the first night only to be greated by a very rude staff member. He... more

We stayed here for one night as part of a theatre package with Superbreak. Room comfortable although not large. No tea/coffee tray in room, but on arrival a large pot of tea was brought to our room (with biscuits) and we discovered you only had to ring down and almost instantly tea/coffee/hot water would arrive ( no charge). We also... more

Ignore the moany reviews on here, I found the cranley to be a smashing little hotel. Polite, helpful staff, comfy bed, great bathroom, tasteful decor and good value for money. My only moan was the lack of a kettle in the room, otherwise fab! more

I specifically chose this hotel because I didn't want to stay, yet again, in a large chain. An excellent decision. The room was very pleasant, not large but adequate for our needs with a very comfortable bed and good quality linen. Breakfast in the room was good for us as it meant no rush to get dressed, showered etc. -... more

I booked this hotel through airmiles as it was close to the tube for an event at the hammersmith apollo, and location wise this hotel was great for that purpose. However i feel that the photographs and descriptions on the hotel website bore little resemblance to reality. Our room was very small and had a dreadful strong smell of damp... more

We stayed 5 nights and were delighted with the size of our superior double room, which overlooked Bina Garden. Queen bed, couch, arm chair, cresser, tv (never even turned it on) desk, table with 2 chairs, large bath and separate closet with amply room for hanging & mini bar and set of drawers.Staff were helpful and accommodating since my husband... more

I have stayed at The Cranley on several occasions and have been quite satisfied. The rooms are nice, linens and towels luxury and staff helpful. I have had several bad experiences with hotels in London and am returning to The Cranley for another visit in the spring. more