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Hilton London Docklands

4.0 of 5 265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
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Hilton London Docklands
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1,984 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Berkshire, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed with my wife for a weekend get-away. Great experience and found the location ideal. It's away from central London but an easy commute, with the benefit of a short and pleasant boat trip into Canary Warf. Great views of the river and Docklands. made to feel very welcome. Library bar is very chilled environment.

Review collected in partnership with Hilton Hotels & Resorts

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Senior Contributor
22 reviews 22 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The scenario: It's freezing, middle of winter. I am freezing. Hilton, the great 5 star chain. In this hotel they have a hot water problem. I twice took cold showers. Twice! I advise getting up at 3am to make sure you are one of the chosen few who get hot water. The buffet breakfast was great, the room's OK, quality... More 

Was this review helpful? Yes 1
London
Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Booked one night here, Paid for deluxe room which was larger than the usual double but the view was a bit disappointing as we were faced away from the river and were completely overlooked by the other rooms. I rang the receptionist to ask if there was a river view room available. After 40 minutes someone finally got back to... More 

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Leicester
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

There were plenty of hotels we could've chosen for our recent stay. We decided with this hotel so we could get the express clipper back from the O2 to avoid any queues for the underground. Excellent ferry service and check in, super view from our room..but that's where the good experience ended. On returning to the room around midnight, there... More 

Was this review helpful? Yes 2
Wales
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here to see a concert in the 02 arena. We arrived following the directions on the website via the tube, and the C10 bus which stopped right outside the door of the hotel. We had a very very warm welcome from a fabulous and friendly receptionist, we were kindly upgraded to something like a super deluxe room and I... More 

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Portsmouth, United Kingdom
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The room we stayed in was a standard double room. The room was modern, clean and had a small balcony which was nice. The bathroom was big and bed comfortable. The hotel also had a ferry across the Thames which cut our travelling time considerably but the hotel isn't in the best location and for the price it seemed expensive.... More 

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, May I say how delighted I am to hear that you found your room to be of high standard, in regards to travelling around London we do offer a complimentary ferry service for all our hotel guest or the c10 bus does stop directly outside the hotel which... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a suite for my parents to stay in whilst they were visiting me in London. Looking at the descriptions and photos on the Hilton website this looked perfect - spacious rooms, elegant lobby areas and smart trimings. Unfortunately this wasn't to be. The suite I booked turned out to be nothing more than a big bed in a... More 

Was this review helpful? Yes 1
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, may I say how disappointed I am to hear that the your stay with us was not up to the standard that you expect form Hilton, Please let me assure you this is a very uncommon occurrence here at our hotel and would very much appreciate having the... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Looks great from the outside and the location looking across the river is picturesque but really disappointed with the stay here- the public spaces are in complete disrepair in the wing we stayed in- cracks, scratches and holes in the walls. Generally felt very dingy and dirty. Extremely noisy air conditioning outside the room, noise from outside the window and... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I have stayed at many hotels but never been at a hotel That is this noisy due to thin walls. You can hear everything from the room next to you, including talking. It's like they are in the same room as you.

Was this review helpful? Yes
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, I’m very sorry to hear that your stay with us was not up to the standard that you expect for Hilton, I would very like to get some more feedback from you regarding this issue please do contact me. amie.gotts@hilton.com. Kind Regards Amie Gotts More 

Leek, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend and I had an excellent stay at this hotel, not the first time we have enjoyed a hilton hotel. Food excellent as was the friendliness and service of the staff.The rooms were good and even the conversions going on didn,t bother us. So when we checked out we were well satisfied. It was only on returning home my... More 

Was this review helpful? Yes 2
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, May I say how pleased I am that you enjoyed your time spent here with us, In regards to charges placed after your departure I would like to apologise as I can understand how inconvenient this must of been, Please let me assure you that this is an... More 

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Additional Information about Hilton London Docklands

Address: 265 Rotherhithe Street, London SE16 5HW, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Docklands 4*
Number of rooms: 378
Reservation Options:
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hilton London Docklands England
Hotel Style:
#319 Luxury Hotel in London

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