We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Hilton London Docklands

4.0 of 5 Hotel   |   265 Rotherhithe Street, London SE16 5HW, England (Waterloo / South Bank / Southwark)
Hotel website
Hotel amenities
Special Offer
Summer Sale - From £90
Save Saved
You added Hilton London Docklands to your Saves list
Hilton London Docklands
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
58%
Ranked #531 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed yesterday
Brad C London, United Kingdom
  • Overview
  • Reviews (1,671)
  • Similar Hotels
  • Photos (485)
  • Amenities
  • Q&A (1)
  • Room tips (382)
  • Location
  • More
Write a Review

1,671 people have reviewed this hotel

Traveler rating
    373
    559
    427
    222
    90
See reviews for
334
611
102
348
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for 1 night to attend local business event. Possibly the most unusual Hilton hotel I have ever stayed in.....firstly, not easy to get too as not near a tube or train station, but easy to drive and a bus route takes you straight from the Canada Water tube station to the front door in 15 minutes. There is... More

Was this review helpful? Yes
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff at the hotel responded to a couple of queries I had regarding our stay and we're very helpful.We had a double apartment, it was very comfortable and spacious. I had informed the hotel that it was a special birthday treat for my husband and on arrival there was cake and wine waiting for us. The ferry service was... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Old fashioned Hotel, Slow check in, Old Fashioned and very dirty rooms. Staff very friendly and helpful which is the only reason a 2 star and not 1. The food for the price you pay is very average. The hotels location is very good and may be the only reason i would return. Overall very dissapointed

Was this review helpful? Yes
London
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Unfortunately this place is not worth the name. Non-smoker got put in smoker room. This was an overnight stay came back 1.00A.M and to found out the room was a non-smoker. The double bed looks like an enlarged single bed, very uncomfortable, squeaky squeaky. How can this hotel advertise that bed as double size is quite astounding, lucky we were... More

Was this review helpful? Yes
Swansea
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

20 mins to check in - 20 mins to check out with no ques. The hotel is old fashioned and no aircon in the room £150/night is step for what you get tbh. Car parking is reasonable at £12PN since this is London. Free ferry across the river but then a 5 min walk to canary wharf tube station. Nice... More

Was this review helpful? Yes
A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

It didnt help having come from a very high quality Hilton the night before but generally id describe Docklands as average. Front of House very presentable, good setup with ferry, Staff friendly (although long unexplaind silence at check in), Breakfast one of the best aspects (something many hotels cant get right at weekends) Only thing it needs as others will... More

Was this review helpful? Yes
Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you very much for this feedback, which I have shared with our management team. Your observations and opinions are greatly appreciated, and I would also like to thank you for your continued loyalty to Hilton London Docklands. Kind regards Mohit Murgai More

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

if you can get beyond the condition of the room(as in furnishings - no problem with cleanliness), this hotel has a fabulous location and staff. massive beds, clean bathrooms, good breakfast which we could take outside. the patio overlooking the activities on the river was one of our favourite things about the hotel. we were away from the heat and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

I am happy to see that you enjoyed your stay with us, and that you were able to make the most of our riverside terrace. When the sun is shining, it certainly is a great place to be! I appreciate your feedback with regards to the room, and I will share this with our management team. Thank you very much... More

Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Reasonable quality hotel for a Hilton, but have stayed in better. Bit tricky getting there for the first time - you need to catch a bus - which if it had been winter with kids or more luggage would have been awful waiting in cold. Luck I was travelling in summer. Once in the hotel you then get directions to... More

Was this review helpful? Yes
Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for taking the time to share your feedback after your recent stay. Our two closest tube stations are Canada Water and Canary Wharf. From Canada Water, the C10 bus will bring you directly to the hotel in approximately 5 minutes. The other option is to walk 5-10 minutes from Canary Wharf station to Canary Wharf Pier, where the... More

Glasgow, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I stay here on business every week, working in Canary Wharf. I have no complaints - its convenient, the staff are friendly, its comfortable enough and the general service is decent. If I was in London as a tourist I'd stay somewhere more central and convenient but this hotel is fine for a business traveller heading to Canary Wharf.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you very much for your review, which I am sure others will find most useful, being from a regular guest such as yourself. Our location is indeed popular for both business and leisure guests, and our team goes out of their way to cater to each guest’s individual needs. I’m very glad to see that you enjoy your stay... More

1 review
4 of 5 stars Reviewed 1 week ago

very helpful and pleasant staff . the payment for in room wi-fi , a Hilton policy worldwide it appears , remains annoying and is a marketing mistake . the rooms are nice , those with balcony's better ... the location is more difficult if you don't know London but staff very helpful with travel assistance

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing our hotel, and recognizing our friendly team here at Hilton London Docklands. I shall be sharing your comments with our marketing team. There are options for travelling to Hilton London Docklands, such as taking a 5 minute bus ride from Canada Water (Jubilee line) or by Thames Clipper on the river. If I can help you... More

Owners: What's your side of the story?
If you own or manage Hilton London Docklands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Hilton London Docklands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton London Docklands

Address: 265 Rotherhithe Street, London SE16 5HW, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Docklands 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hilton EMEA, Expedia, Cheap Tickets, Venere, Tingo, Travelocity, Hotels.com, TripOnline SA, BookingOdigeoWL, Priceline and Agoda so you can book your Hilton London Docklands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hilton London Docklands England

485 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (461)
Viewed
View from room (67)
Viewed
Pool/beach area (9)
Viewed
Hotel & grounds (74)
Viewed
Room/suite (131)
Viewed
Family/play areas (2)
Viewed
Dining (13)
Viewed
Bathroom (33)
Viewed
Other (132)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Pool/beach area (1)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
View from room (1)
Viewed
Other (6)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#309 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Conveniently situated on the banks of the River Thames, Hilton London Docklands is only a 20 minute journey to London City Airport. The hotel has a unique complimentary ferry service, which will transport you back and forth from Canary Wharf pier. From Canary Wharf the O2 arena, the ExCel London conference venue and the business district itself are all easily accessible. When staying at the Hilton London Docklands hotel you can take advantage of the 24-hour business center or the dedicated work areas in the guest rooms. And when you need some time to relax, you can make the most of the on-site gym and the Terrace Restaurant which offers both international and British traditional cuisine. ... more   less 
Number of rooms
378

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton London Docklands and other travelers.
1 question

See which rooms travelers prefer