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Hilton London Docklands

4.0 of 5 265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
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Hilton London Docklands
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2,017 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brussels, Belgium
1 review
3 of 5 stars Reviewed yesterday NEW

Being a long-time and regular visitor, I appreciate the location with breathtaking view on Canary Warf skyline, but...the place urgently needs refreshing (decoration is outdated particularly, the rooms), and I had probably the worst food experience at the bar in my long business traveller life: served cold, dry, dull after waiting 30 minutes...

Review collected in partnership with Hilton Hotels & Resorts

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Soestdijk, Utrecht, Netherlands
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for 4 nights, weekend included. Got a nice upgrade to a refurbished room on arrival. Clean rooms, well-catered breakfast. Corridors look a little tacky, with low ceilings and lots of tiny doors typical for many British hotels.

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands I’m so delighted to hear that you enjoyed your stay with us, in regards to the decor of the hotel we are currently in the process of a full hotel refurbishment which includes all guest bedrooms and other hotel facilities. I look forward to welcoming you back. Kind... More 

Denver, Colorado, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I did quite a bit of searching because I was visiting for the weekend from Cambridge where I was working. It was easy to drive to despite being a foreigner, the room was on the small side but extremely clean, quiet, and comfortable. It was a quick bus ride to get to a tube station and made the trip very... More 

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Aylesbury, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

The room was nice and clean and it was pleasant, it had an alright veiw although it was partially blocked by another building but we found it was fine. The shower was nice although the little bottles of conditioner seemed to never have enough in them for both me and my friend.w

Review collected in partnership with Hilton Hotels & Resorts

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

Arrived having taken the ferry from Canary Wharf - check in was fine (because I'd done it online)....and then the problems started...small room with HDMI disabled, room service ordered and half forgotten....and then overcharged when it did arrive! "Gym" is a short walk away and has definitely seen better days - swimming pool and showers out of order because of... More 

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us at Hilton London Docklands, I must say I’m extremely disappointed t to her that the service you received was not up to standard, I have shared your feedback with our Management team and please be assured we are treating this with urgency in... More 

Colchester, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I took my partner to the hotel for a nights stay. The hotel was lovely. Staff friendly and efficient. I booked a deluxe junior suite room that looked out across the river. There was great view of canary wharf. We had a spacious room and a small balcony. We received a complimentary small bottle of wine and bottles of mineral... More 

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, I’m absolutely delight to hear that you enjoyed your time spent with us, I’m so pleased that you found our complimentary ferry service useful while stay with us and that you got to enjoy our breathtaking views, I do hope we get the chance to welcome you back... More 

Mold, United Kingdom
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

In flux due to conversion to Doubletree. My room was not available when I arrived (despite using on-line check in) and it took 20 minutes to assign another. Room service unavailable for at least 45 minutes one evening, no explanation or apology given. Squeaky bed. Breakfast good and staff helpful and friendly.

Review collected in partnership with Hilton Hotels & Resorts

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, I would like to apologise for the standard of service that you experience while stay with us, please be assured that this is not normal occurrence her at our hotel I have passed on your feedback to our management team who will be putting measure in place to... More 

Leeds, United Kingdom
Top Contributor
87 reviews 87 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived quite late on a Sunday evening having crossed the river from Canary wharf. Read the hotel blurb about finding the ferry and found it eventually, paying the £4 fee. Not the easiest to find and not the easiest to understand if you need to buy a ticket. The ferry trip takes no more than 5 minutes and takes you... More 

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, I see that you had mixed feeling about your stay with us we appreciate all guest feedback whether negative or positive, please be assured I have shared your comments with our Managements team. I do hope that we get the chance to welcome you back in the near... More 

India
1 review
3 of 5 stars Reviewed 1 week ago NEW

its an average hotel with high billing rate. customer services is very bad. On the bill was an additional $30 mini-bar fee, which was surprising considering I did not use the mini-bar. I called the hotel to obtain clarification and was redirected to the accounting department, where I had to leave a message (I was never able to connect with... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us here at Hilton London Docklands, I must say how disappointed I am to hear about the lack of communicate between yourself and the hotel please let me assure you this is a very uncommon occurrence and is unacceptable, if you would contact me... More 

Wiltshire UK
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel, we stayed in the Double Hilton Suite, which has a separate bedroom, a generous sized lounge with a little balcony and I have to say the view at night overlooking Canary Wharf was stunning. Breakfast was excellent and the staff were very friendly. The hotel provide a complimentary ferry across to Canary Wharf which made everything very easy... More 

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Additional Information about Hilton London Docklands

Address: 265 Rotherhithe Street, London SE16 5HW, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Docklands 4*
Number of rooms: 378
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hilton London Docklands England
Hotel Style:
#315 Luxury Hotel in London

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