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All 1,073 London hotels

Hilton London Docklands

4.0 of 5 Hotel   |   265 Rotherhithe Street, London SE16 5HW, England (Waterloo / South Bank / Southwark)
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Ranked #532 of 1,073 hotels in London
A recent review
5 of 5 stars reviewed yesterday
dpw369 Coventry
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1,734 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
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English first
Newcastle upon Tyne, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed today NEW

Me and my girlfriend spent a night in this hotel based on staying in the Hilton Tower bridge which we both loved, we where quite disappointed to arrive here and find that its not as we expected. We arrived and spent ages waiting at reception to be checked in, I think it must of been break time as staff where... More

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Coventry
Top Contributor
124 reviews 124 reviews
58 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here for a night in August 2014 with my partner and my parents. We had a fabulous stay mainly down to the fantastic customer service and management of the hotel. When we arrived we had a deluxe room on the side of the hotel. When we asked if we could have a room overlooking the Thames the staff... More

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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

I am writing this review feeling rather disappointed. Earlier this year, me and my boyfriend had stayed in the Hilton in Canary Wharf which was fabulous, and thought we'd try this Docklands one as part of my 21st birthday celebrations. How I wish we didn't! When we arrived no one wished me happy birthday on arrival or check in, despite... More

Was this review helpful? Yes 1
Stuttgart, Germany
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is an older hotel, but still comfortable and with a great view across the Thames. The hotel has a dock attached with a gangway leading to a ferry stop. The ferry takes you across the Thames and drops you off a short walk from Canary Wharf, where you can catch the Underground or the Docklands Light Rail (DLR) that... More

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NoVA
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First, I just want to say that even though I give this four stars, we had a fantastic stay. It is just that we have had the privilege of staying in top line hotels, and this does not compare, but the riverside convenience, hotel amenities and great-value-considering-it's-London deserves a decent rating. Seriously, you cannot beat the access to Canary Wharf... More

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Driving to the hotel is through a housing estate! But easy enough to find. Parking was easy & free! Warm welcome & was given tickets to the boat to get across the river. I was in a deluxe room & had a lovely surprise when i got to my room on the 2nd floor. Had fantastic views over the river.... More

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Sheffield, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It was only a short one night stay but an enjoyable one.The Hilton can be reachable by ferry from Canary Wharf Pier which is free - the hotel will give you a card when you arrive entitling you to free travel on the ferry how ever long you stay there.The hotel has a great view of the Canary Wharf skyline... More

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Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you very much for your review. I’m glad that you enjoyed your stay with us. Thank you for highlighting our friendly service and generous breakfasts. Thank you for sharing the various methods of transportation one could use from our Hotel. We are about to embark on a full refurbishment of the hotel in the Autumn and we will be... More

Congleton, United Kingdom
Top Contributor
83 reviews 83 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A colleague suggested this hotel and it proved a good choice Check in was quick with a friendly welcome The hotel is so large that finding your room can be confusing My room was in block B on the 5th floor with views across the river to Canary Wharf and into Central London from a small balcony The room was... More

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Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank for staying with us and for taking the time to post your comments. The ferry service is very popular with our guests to commute from our hotel. Thank you very much for recognizing our high levels of service, especially that of our breakfast staff who ensure that no guest is kept waiting too long during busy periods. We look... More

bexhill, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

this hotel is a must,please try it, we had a wonderful weekend,and the location is right on the river,and with the free ferry everyday across to the canary Wharth is so easy.the hotel staff were fantastic and catered for your every need

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

I’m delighted that you enjoyed your stay with us, and that our team was able to demonstrate their high standards of customer service. The views over the river are certainly fantastic, and can be enjoyed from our guest rooms as well as from the bar and restaurant. We hope to see you again soon. Kind regards, Mohit Murgai More

UK
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I booked this hotel for a 2 night break for our wedding anniversary. I booked via Lastminute.com as a secret hotel. As soon as I had booked it I had major doubts, having booked I was able to see the very mixed feedback on TA. I spoke to Lastminute.com as soon as I could to try and change the booking... More

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Mohit M, Guest Relations Manager at Hilton London Docklands, responded to this review

I am very sorry to see that you experienced these problems during your stay, and that your special occasion was not one you had expected it to be. I would like to look into this further, and would very much appreciate an opportunity to speak to you about your stay. If you are happy for me to contact you, would... More

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Additional Information about Hilton London Docklands

Address: 265 Rotherhithe Street, London SE16 5HW, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Docklands 4*
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hilton London Docklands England

506 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#310 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Conveniently situated on the banks of the River Thames, Hilton London Docklands is only a 20 minute journey to London City Airport. The hotel has a unique complimentary ferry service, which will transport you back and forth from Canary Wharf pier. From Canary Wharf the O2 arena, the ExCel London conference venue and the business district itself are all easily accessible. When staying at the Hilton London Docklands hotel you can take advantage of the 24-hour business center or the dedicated work areas in the guest rooms. And when you need some time to relax, you can make the most of the on-site gym and the Terrace Restaurant which offers both international and British traditional cuisine. ... more   less 
Number of rooms
378

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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