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Hilton London Docklands

4.0 of 5 265 Rotherhithe Street, London SE16 5HW, England
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Hilton London Docklands
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Hilton London Docklands
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1,955 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (438)
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  • All months
    (1955)
  • Mar-May only
    (421)
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Yorkshire, England
Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for two nights this past weekend. Upon arrival, everything was well presented, even if a little difficult to initially find in the dark (a bigger sign at the end of the street would help). Car parking (which is a reason for choosing this hotel) was located underneath the hotel and very convenient. I was given... More 

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From Here to There
Top Contributor
76 reviews 76 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I will definitely stay at this hotel again next time I'm in London. The service was exceptional; every staff member I encountered surpassed Hilton's usual standard of excellent customer service. The food was quite good...definitely above average for a hotel restaurant. The facilities however, were only adequate. The layout of the hotel is odd...narrow, winding, dark corridors interconnected with fire... More 

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Durham, England, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked this hotel for a 2 night weekend break via SUperbreaks... The hotel: Was great overall but make sure ( we didnt) it's location is ideal for what you want to do in London.... The breakfast : Somehow chaotic at times given the volume of guests at weekends ,we came down for breakfast @ 1030 on day 2 ...much... More 

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london, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

love the hotel have stayed before but had very poor service on the evening in the restaurant food was very slow with 4 kids nodding off waiting for the starters! kept asking for drinks never arrived!! Also my 6 year old sons DVD player blew up in the room so we had a very long 3 hour journey home with... More 

Review collected in partnership with Hilton Hotels & Resorts

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands and for taking the time to share your feedback with us, I’m please to hear that your enjoy coming to our hotel and that you enjoy your stay here, I like to apologise for the issue you had regarding service in the restaurant please be assured that I... More 

Salford, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

This is a excellent hotel, with friendly staff. Only downside is that it is not near the centre of London. There is a good bus service to Canada water tube station. I am already booked to stay again in January.

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, I’m delighted that you enjoyed your time spent here with us and look forward to welcoming you back in the new year, in regards to commuting around London we go have a ferry service which is complimentary to all our hotel guests, I look forward to welcoming you... More 

Stithians, null, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed earlier this year, and I returned this month. Why? Because the hotel ticks all my boxes. Firstly it is very quiet, and the air conditioning can be controlled or turned off, so I can get a good night's sleep. Secondly, it's a great location for my work, which is based near London Bridge tube station. Sometimes I take... More 

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, I’m so pleased that you enjoy stay with us at our lovely hotel and that you find our location amazing with I must say is very popular amongst all our guest, I do hope that we get to welcome you back in the new year. Kind regards Amie... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 1 week ago

Got a room on second floor. Room was overlooking the Thames river, quite small and there was not good storage space (cupboard was very very small) as we went for 15 days. To go from hotel to Canary wharf dock, hotel had a ferry service. It was terrible as the waiting times were odd during lunch, evening and night hours.... More 

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Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, May I say how disappointed I am to hear that your stay with us was not up to standard, I would very much like the opportunity to discuss this issue with you, if you could contact me on amie.gotts@hilton.com I would be grateful. I do hope I get... More 

Edinburgh, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

Docklands is the poor sister to all Hiltons. I only stay because of convenience for work. It's quite a grubby hotel and is a complete maze to find your room if you're not staying next to reception. Only stay if you need to get to Canary Wharf early and don't want to stay at the more expensive Hilton there.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands, May I say how disappointed I am that we did not meet your expectation in regards to the standard of the hotel in regards to this I am pleased to tell you that we are currently in the process of a multimillion pound refurbishment with includes all areas... More 

Leicester, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

A 2 night stay that cost around £400 and I was stuck in what I can only say was the Hilton granny flat. The room was on the 4 floor with a small window that was frosted so you could not see out ( even if you could there was no great view of the river and Canary Wharf as... More 

Was this review helpful? Yes
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for taking the time to post your comments about your most recent stay at Hilton London Docklands, I must say I was disappointed to hear that your stay wasn’t up to standard and would like to sincerely apologise for letting you down on this occasion, we are currently in the process of a full hotel refurbishment and only... More 

gloucester
Contributor
12 reviews 12 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Had two family rooms overlooking Thames and canary wharf ..very clean and spacious.Quick and easy check in.lovely breakfast and free ferry across to wharf to catch tube.thank you for a wonderful stay 😃

Was this review helpful? Yes
Amie G, Guest Relations Manager at Hilton London Docklands, responded to this review

Thank you for choosing to stay with us at Hilton London Docklands. I am absolutely delighted to hear that you had such a wonderful time here with us, It so lovely to read such positive feedback about our hotel and ill be sure to pass this on to all team members. I look forward to your return. Kind regards Amie... More 

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Additional Information about Hilton London Docklands

Address: 265 Rotherhithe Street, London SE16 5HW, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Docklands 4*
Number of rooms: 378
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hilton London Docklands England
Hotel Style:
#319 Luxury Hotel in London
#375 Family Hotel in London

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