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DoubleTree by Hilton Hotel London - Docklands Riverside

4.0 of 5
Hotel website
265 Rotherhithe Street, London SE16 5HW, England (Formerly Hilton London Docklands)
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DoubleTree by Hilton Hotel London - Docklands Riverside
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Ranked #710 of 1,052 Hotels in London
A recent review
4 of 5 stars reviewed yesterday
Keefy52 London, United Kingdom
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for 2 nights in June for a business meeting. The first question you ask yourself is 'how do I get there?'. Look on a map and there aren't any tube / train stations on the doorstep. You can walk from Canada Water (20 mins) or take a bus. By far the best way though is to go... More 

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Winchcombe, United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hilton are upgrading this hotel at the moment and feels like it! The reception area looks nice (but is still not finished), some rooms have obviously got workmen in so there is some noise (although not in the evenings) and there is lots of painting going on everywhere. The strange bit was the staff seemed to be new also and... More 

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Baltimore, Maryland
5 of 5 stars Reviewed 2 days ago NEW

When we arrived at the hotel after a very long journey, we found out that the room we had booked (two double beds for a family of four)was not available. Instead we were given a room with a king bed and sofa bed for the kids. While it was a charming, spacious room with exposed brick and a large flat... More 

Was this review helpful? Yes 1
Kent
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

On arriving at 3pm for checkin we were told our room would not be ready for another 40mins! Would we like to wait or take another room. Because we were already late for meeting friends we said to take another room. The receptionist told us to use Lift 2 to get to the 6th floor, the lifts are very small... More 

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Kent, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Stayed one night when attending a presentation in London. Lots of building work and renovations in progress. Room was good, clean, but no fridge to keep drinks cool. Air con was not working. bed was very good and i did sleep well, (but that could ahve been thorugh celebrating after the awards) Edge of tiles of flooring going into bathroom... More 

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Eastbourne, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Booked a night at this hotel as we were going to the O2 to see Take That had been there before and was impressed with the hotel asked for an upgraded room and were given a better quality room. Friendly staff good atmosphere and only too pleased to help. Their ferry takes you across the water to Canary Wharf. The... More 

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ramsgate, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

ooking concerns‏ Booking concerns Actions melanie reynolds 29/06/2015 On checking in 3 pm Friday 26th June, we were advised our room was still not ready for another hour. We were given a complimentary voucher for drinks (and cookies) and waited until the room was ready. We were then given card keys for room 481, took the lift to the 4th... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Peterborough, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Big T is a Hilton Honours chap so we had booked a queen suite for a romantic weekend - oh dear me. I know they are in mid transition but we should have taken the broken vending machine and ATM in reception as a sign. Our first room was a 2 bedroom suite with twin beds in the 2nd room,... More 

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Amie G, PA to General Manager & Director of Operations at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands, I would like to sincerely apologise for the issue you have experienced and can only assure you that this is not common practice at our hotel I have shared your feedback with our management team. Please do contact me on the details below and I will... More 

Bournemouth, United Kingdom
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've stayed at Hilton Hotels a fair bit over the years. Some - especially in the UK - can be a bit shabby. This one has just changed into a 'DoubleTree by Hilton' for some reason. I think it's a lesser brand in some ways. We checked in on a Saturday afternoon and waited a long time in the queue.... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Location cant cover up for the other basics of hospitality. Stayed here with my wife for 2 nights and had a very underwhelming experience. 1. Long queues at checkin. Was seen throughout the stay, hence points to a clear staff shortage. 2. We had booked a river view room but weren't allocated one to start off with. Had to convince... More 

Was this review helpful? Yes 3
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