We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

The Marble Arch by Montcalm

5.0 of 5 Hotel   |   31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel) (Marylebone)
Hotel amenities
Save Saved
You added The Marble Arch by Montcalm to your Saves list
The Marble Arch by Montcalm
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
70%
Ranked #401 of 1,073 hotels in London
A recent review
5 of 5 stars reviewed 2 days ago
SRSpencer San Antonio, Texas
  • Overview
  • Reviews (252)
  • Photos (54)
  • Amenities
  • Q&A
  • Room tips (67)
  • Location
  • More
Write a Review

252 people have reviewed this hotel

Traveler rating
    100
    80
    42
    12
    18
See reviews for
28
110
9
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went to London to meet my parents who were staying 2 minutes down the street from us at The Cumberland. We originally tried to get a room at the same hotel as my parents so that we could be in the same place but found it to be a little out of the price range we... More

Was this review helpful? Yes
Toronto, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

2-3 stars experience in the declared "5 star" hotel. Poor sound proofing, costruction work going on in the next unit, was put in the basement room with o view, plumbing problems, charged my Visa before I showed up.... Not recommended, especially for the money.

Was this review helpful? Yes
Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago

Great location with easy access to Marble Arch tube station (central / red line) and taxi's available on the street. Easy access to restaurants and Oxford Street shopping. Staff was very friendly and in particular would mention Faiza who handled a difficult check in just before me, very professionally. Wifi signal is strong in room and common areas. AC worked... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear VikrantKCM-HK, Thank you very much for having shared this lovely review following your recent visit to the Marble Arch by Montcalm and for your kind comment about Faiza; rest assured this will be shared and celebrated with her! With regards to your comment about the lack of a hot breakfast buffet, I would like to let you know that... More

Milton Keynes, United Kingdom
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a few days recently, I was sleeping during the daytime, Sadly the maids did not take this into account, Even though the Sleeping light was on outside my room (great idea). Room was very small, Although I had a double bed it would be uncomfortable for two persons. The mini bar was very expensive ( yes I... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Alan253, Thank you very much for having taken the time to share your experiences on Tripadvisor following your recent stay with us. Please allow me to apologise for our Housekeeping team disturbing you; as long as the Do Not Disturb light is on outside your room, this should not happen, and rest assured that I will follow up on... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked a room for our wedding night in September 2013 (flying to the maldives the next morning). Although we were arriving very late it was as if the staff were waiting especially for us. Our bags were taken and we were personally escorted to our rooms. We were delighted when we were told that the hotel had upgraded us... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Chris W, Thank you very much for having shared this lovely review on Tripadvisor and I am delighted you had such a great experience on this special occasion. I hope to be able to welcome you back sooner rather than later (1st year anniversary perhaps?), and until then. wish you well. Kind Regards, Alexander Henskens Hotel Manager More

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was looking for a central London location, near green park, to provide a place to bed down over night after a night out. My criteria were location, quality of accommodation and price. In all of those categories I am very satisfied. Other reviewers have commented on room size, clearly this hotel is converted from a town house and so... More

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Jaime1968, Thank you very much for having shared this detailed and constructive review on Tripadvisor following your recent stay with us. It is great to see that your expectations were met and in certain aspects, exceeded. At the Marble Arch by Montcalm, we try our utmost to ensure our guests are happy with every aspect of their stay, and... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 4 nights. It is a small hotel in a great location to transport. The rooms were well appointed with everything you expect. The staff were friendly and helpful when we needed assistance. We ordered one meal from room service and enjoyed it very much. We did not have breakfast at the hotel as there were a couple... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear smdmelb, Thank you very much for having shared your experience online following your recent stay with us at the Marble Arch by Montcalm, and I am delighted that our product, staff, and service were able to meet your expectations. I look forward to personally welcoming you back on your next stay with us, and please do not hesitate to... More

Walnut Ridge, Arkansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2014

Wonderful place with a great place! The staff was so nice and helpful. We tried to get tickets for the broadway show"Michael Jackson" that was showing in the West End. They were sold out, but the manager called in a favor and got us tickets. I felt that was going beyond what he had to do. It was very nice.

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Deanajoy, Thank you very much for having taken some of your precious time to write this lovely review! I am delighted that our team was able to provide you with an enjoyable experience throughout your stay with us. I hope to be able to welcome you back in person soon, and in the meantime, wish you well. Kind Regards,... More

Zurich, Switzerland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 13, 2014

This hotel is a total rip off for the price paid and it's a shame to the 5 star they claim. A single room for two nights was booked and paid in my name. The booking highlighted that it was a 16sqm room. Fine. The key was given and the porter guided me to my room on the lower ground... More

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Sema E, I am terribly sorry for not having met your expectations throughout your stay with us at the Marble Arch by Montcalm. I hope that your recent experience has not permantly tarnished your view of our hotel and have sent you a private message in the hope of discussing further. Kind Regards, Alexander Henskens Hotel Manager More

Durham, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 13, 2014

Having read some of the other reviews I find myself in disagreement with several of them. This is a boutique hotel so it is bound to be different to a large hotel. It is clearly converted from a town house in Cumberland Place and opposite the very large sister hotel Montcalm at Marble Arch, the wide variety of facilities at... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Jan M, Thank you so much for this constructive and incredibly detailed review! I fully concur with your feedback, and it is indeed a challenge for us sometimes to explain the difference between the Five Star Montcalm London Marble Arch Hotel, and the Five Star Marble Arch Accommodation Suites, but I could not have done it any better than... More

Owners: What's your side of the story?
If you own or manage The Marble Arch by Montcalm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Marble Arch by Montcalm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Orbitz, WHM Global Ltd., Tingo, Otel, TripOnline SA, Priceline, EasyToBook, Expedia, Agoda and BookingOdigeoWL so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
The Marble Arch By Montcalm London, England

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (47)
Viewed
Room/suite (22)
Viewed
View from room (5)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (7)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (1)

Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#235 Romantic Hotel in London #254 Luxury Hotel in London
Hotel Class
Number of rooms
43

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer

    ;