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The Marble Arch by Montcalm

31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
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The Marble Arch by Montcalm
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The Marble Arch by Montcalm
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306 reviews from our community

Traveler rating
    125
    94
    51
    14
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay in the Marble Arch very much. We were in London for a wedding, and the location was great - perfect for visiting friends all over town, and I really appreciated being so close to Hyde Park and Regents' Park when I went running. The room itself was small (as you would expect for London) but got... More 

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Dundee, United Kingdom
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My boyfriend and I had originally booked to stay at the smaller sister hotel, The Marble Arch by Montcalm. We checked in and were happy with our room. Due to a slight unforeseen circumstance with the electrics, out with the control of the hotel at the time, we had to move rooms so we were upgraded to The Montcalm across... More 

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Portsmouth, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Spent one night at the Montcalm and was made to feel extremely welcome and valued. The room was really nice and when the staff learnt it was my birthday we got an upgraded room, and came back from breakfast to find a complimentary fruit platter and bottle of wine in the room. All the staff were friendly and Sonia on... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

Beautiful Boutique Hotel, with wonderful people & staff. In the center of London very close to the station. The service is excellent, the two lovely ladies (Kali and Ramona) working in the restaurant are charming, pleasant and always with a smile! Great service I would rate it a 5/5! Good spot for a breakfast!

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Birmingham, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked the shafesbury hotel in Piccadilly for one night but when we arrived got told we could not stay due to a pipe burst. They told us we are going to be transferred to there sister hotel the marble arch by montcalm. Very happy with hotel it was spotless, rooms were lovely especially bathroom and the shower. The bed was... More 

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear pandapants0406, Thank you for your recent review on Trip-advisor following your stay at Marble Arch by Montcalm. I am delighted that you enjoyed your stay with us and to hear that you were very happy with the hotel, the room and the breakfast. I have spoken to the manager regarding you comment about the staff at breakfast and the... More 

Llandyrnog, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed 4 nights, my colleague moved across to the main Montcalm at size of room, but I thought looked nice spec despite being small. Over 4 days been less impressed - raw plugs showing behind curtains, broken window lock, wobbly tiles in bathroom, noise & smoke coming from next door (hence discovered window lick just). Not 5* in my opinion... More 

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Dubai, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Hotel is an eclectic mix of new and old, it reminds you of times gone by, especially with the charming doormen and includes some real unexpected quirks, (I'll come back to that). The location is perfect to explore this part of London, the surrounding back streets are filled with incredible and individual restaurants and bars, allowing you to diversify... More 

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Ware, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 22, 2015

We stayed at the Montcalm for my wife's birthday on 30th jan this year From the moment we arrived we could not fail to be impressed. The attention to detail was second to none we have never been so well looked after not even in Dubai !! Great boutique hotel just a couple of minutes stroll from marble arch Will... More 

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear GYnEnz, Thank you for your recent review on Trip-advisor following your stay at Marble Arch by Montcalm. It thrilled that you enjoyed your birthday celebration with us and to read that you were looked after all the way through your stay. I am delighted with your comments in regards to the service to be higher than Dubai. The team... More 

Murcia, Spain
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 17, 2015

Really quite disappointed with the location of this hotel, not really central to anywhere, not a lot happening near by. Marble Arch tube station just a short stroll, so that was ok. Hotel quite nice, but stayed in the rooms opposite the main hotel, again disappointed with this. To be fair room was nice and immaculately presented, bathroom was rather... More 

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1 review
5 of 5 stars Reviewed February 14, 2015

We cannot fault the Montcalm hotel one bit. From the moment my husband arrived really early and was made to feel really welcome when room wasn't ready to when the housekeeper accidentally threw away some facial products (travel samples) only to be replaced by a whole gift of full sized products. Laura has been truly amazing in looking after us.... More 

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear MrsClareFox, Thank you for your review following your recent stay at The Montcalm Hotel. I am delighted that you enjoyed your stay with us and I sorry that the travel sample toiletry were accidentally threw away however I am pleased that we promptly replace them with a full size one. Thank you for your complimenting words about the staff,... More 

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