We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Marble Arch by Montcalm

5.0 of 5 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
#407 of 1,054 Hotels in London
258 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Marble Arch by Montcalm
Professional photos View all
Browse nearby
The Marble Arch by Montcalm
The Marble Arch by Montcalm
Write a Review

258 reviews from our community

Traveler rating
    103
    80
    44
    13
    18
See reviews for
30
111
9
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel in August. The staff are amazing, super helpful (Especially Rihna from the reception). She helped us with last minute reservations. The room are a bit on the smaller side but we didn't mind it with all the great service.

Was this review helpful? Yes
Hilversum, Noord-Holland, Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Marble Arch by Montcalm is excellent. The room we had was large. And clean, very clean. The bed was fantastic to sleep in. Soft, but not too soft. The night lighting of the floor was a great help for a nightvisit of the toilet. In the room we received fresh fruit. The bathroom had a great rainshower. And good... More

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Joop D, Thank you very much for having taken the time to share this fantastic review on Tripadvisor. I am delighted you enjoyed your stay with us and look forward to welcoming you back in the hopefully not too distant future. Kind Regards, Alexander Henskens Hotel Manager More

Madrid, Spain
Contributor
15 reviews 15 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 8, 2014

This hotel is not a real 5 Stars hotel. The rooms are small and I was staying in a room in the basement without windows. If you have other option for the same price... try to keep this in mind. However, is a nice hotel... but not 5 stars.

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear JairoLombardia, Thank you for having shared this review on Tripadvisor, although I am disappointed that your expectations were not met during your stay with us due to the room size and view. As we have several different room categories, should you wish to stay with us again, please do contact me directly and it would be my pleasure to... More

Bournemouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

We had a wonderful time at the Marble Arch by Montcalm. The room was tastefully decorated with an amazing clear screen between the bathroom and bedroom which became opaque at the touch of a button! The bed was comfortable and the room perfectly clean. It really did feel like home from home. The only negative point was that the walls... More

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Litestream, Thank you for having taken the time to share your feedback on Tripadvisor following your recent stay with us. I am thrilled that you enjoyed your stay and feel comfortable recommending us; glad you noticed that 'Magic Glass' as well - very nifty, isn't it? Please allow me to apologise if there was any confusion about the facecloths.... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 30, 2014

I had booked a room in this hotel as a last minute wedding present for my brother and his new wife. The service was great, rooms wonderful and they absolutely loved the location as it was so close to Oxford Street, Hyde Park but the only downside I felt (and something that made me cautious while booking the room), was... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Y R, Thank you for having taken the time to share your experiences on Tripadvisor following your recent stay with us at the Marble Arch by Montcalm. Although I am glad that your over all impression of the Hotel, the service, and the product remains a positive one, I was very concerned to read your comment about our staff... More

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 26, 2014

2-3 stars experience in the declared "5 star" hotel. Poor sound proofing, costruction work going on in the next unit, was put in the basement room with o view, plumbing problems, charged my Visa before I showed up.... Not recommended, especially for the money.

Was this review helpful? Yes 1
Milton Keynes, United Kingdom
1 review
5 of 5 stars Reviewed July 24, 2014

Stayed at the hotel during a birthday trip to London. I mentioned this casually when booking and the guest relations team sorted out a wonderful surprise for me. They upgraded the room to a suite and put a cake, card and bottle of wine in the room. It was a real treat and made the weekend even better. The suite... More

Was this review helpful? Yes
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2014

Great location with easy access to Marble Arch tube station (central / red line) and taxi's available on the street. Easy access to restaurants and Oxford Street shopping. Staff was very friendly and in particular would mention Faiza who handled a difficult check in just before me, very professionally. Wifi signal is strong in room and common areas. AC worked... More

Was this review helpful? Yes 1
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear VikrantKCM-HK, Thank you very much for having shared this lovely review following your recent visit to the Marble Arch by Montcalm and for your kind comment about Faiza; rest assured this will be shared and celebrated with her! With regards to your comment about the lack of a hot breakfast buffet, I would like to let you know that... More

Milton Keynes, United Kingdom
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 23, 2014

Stayed here for a few days recently, I was sleeping during the daytime, Sadly the maids did not take this into account, Even though the Sleeping light was on outside my room (great idea). Room was very small, Although I had a double bed it would be uncomfortable for two persons. The mini bar was very expensive ( yes I... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Alan253, Thank you very much for having taken the time to share your experiences on Tripadvisor following your recent stay with us. Please allow me to apologise for our Housekeeping team disturbing you; as long as the Do Not Disturb light is on outside your room, this should not happen, and rest assured that I will follow up on... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

We booked a room for our wedding night in September 2013 (flying to the maldives the next morning). Although we were arriving very late it was as if the staff were waiting especially for us. Our bags were taken and we were personally escorted to our rooms. We were delighted when we were told that the hotel had upgraded us... More

Was this review helpful? Yes
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Chris W, Thank you very much for having shared this lovely review on Tripadvisor and I am delighted you had such a great experience on this special occasion. I hope to be able to welcome you back sooner rather than later (1st year anniversary perhaps?), and until then. wish you well. Kind Regards, Alexander Henskens Hotel Manager More

Owners: What's your side of the story?
If you own or manage The Marble Arch by Montcalm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Marble Arch by Montcalm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, WHM Global Ltd., Travelocity, Priceline, Orbitz, Tingo, Venere, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Otel, Agoda, EasyToBook and Odigeo so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
The Marble Arch By Montcalm London, England

50 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (47)
Viewed
Room/suite (22)
Viewed
View from room (5)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (7)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in London with
any amenities