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All 1,071 London hotels

The Marble Arch by Montcalm

5.0 of 5 Hotel   |   31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel) (Marylebone)
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The Marble Arch by Montcalm
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Ranked #375 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Richard G Torquay, United Kingdom
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230 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Torquay, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We were relocated to this hotel by our original booked hotel in Paddington. Our double bedroom was on the small side but adequate for a short stay. Very clean and well furnished, complimentary fruit on arrival. All members of staff were very polite and went out of their way to help, nothing was too much trouble. Excellent location for city... More

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Ubud
Contributor
19 reviews 19 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this wonderful home away from home every week for 2 months. On arrival you're greeted by a friendly and cheerful doorman (I think he said he's Brazilian or Argentinian). You really make a difference to our stay. Everybody at the Reception were wonderfully helpful. The rooms are super comfortable. The only downside is the price which keeps... More

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear MotherofTwoUbud, Thank you so much for writing this lovely review! I am ever so glad that we have managed to turn you in to part of the 'family' here at the Montcalm Marble Arch. Rest assured that your lovely comments regarding our doormen (Both Carlos and Alex are Brazilian) will be shared with them, as well as our Reception... More

Cardiff
Top Contributor
92 reviews 92 reviews
69 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I think your experience of staying here depends on the room. Given the street side nature of the hotel I was already concerned when we were led to the basement. We had an internal room under the kitchen (as we later worked out). There was constant foot traffic on the floor above from early morning until late night, and whilst... More

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear YBOD98, Thank you for having taken the time to share your feedback on Tripadvisor; I am very sorry and disappointed that we were not able to meet your expecations due to the lack of quality for breakfast and the various issues with your room. I have sent you a private message in the hope of discussing further and hope... More

Toronto, Canada
Top Contributor
73 reviews 73 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed March 11, 2014

I stayed one night at the Marble Arch Hotel for a business trip. I was disappointed the moment I saw the building. It looked more than an apartment building than a 5 star hotel. I was hoping that the exterior did not reflect how the interior looked like and I couldn't be more mistaken. The lobby was more like a... More

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Delo100, I am terribly sorry that you did not enjoy your stay at the Marble Arch by Montcalm due to the room size being too small. I have sent you a private message in the hope of discussing further and please note that I would greatly welcome the opportunity of showing you some of our other rooms in the... More

Romford, United Kingdom
2 reviews
5 of 5 stars Reviewed March 11, 2014

The location of this hotel is perfect for London. The staff were excellent in meeting our every need without being intrusive. The accommodation was splendid and exceeded our expectations. The hotel offers a very quiet relaxing environment. We highly recommend the cocktails.

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear GJW562014, Thank you very much for having shared this review following your stay with us at the Montcalm. I am very glad that the product, staff, and service met your expectations and you enjoyed the cocktails from our Champagne Bar. When your travels next take you to London, I hope we will remain your first port of call; should... More

Nicosia, Cyprus
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2014

we were welcomed by very polite and friendly staff. we were informed that we were upgrated to a suite and we had a 'WOW" experience. the suite had an amazing atmosphere with a four poster bed and two bathrooms, two tv sets and a sitting room. it smelled lovely and we had a choice of pillows. the breakfast is superb.... More

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear CLoizou, Thank you very much for having taken the time to share your experiences at the Montcalm. I am very pleased that you enjoyed your stay and the tea here managed to exceed your expectations. I am also glad that the upgrade to our WOW suite was well received; isn't it marvellous to sleep in a four poster bed?... More

Worcester, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 7, 2014

Really loved this hotel, got it via laterooms.com at a very good price. Very nice fixtures and fittings, loved the atmosphere Used spa facilities across the road which was great for a London hotel, would love to stay here again. Breakfast was also superb Highly recommended

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear justin B, Thank you very much for having written this nice review. I am delighted that you enjoyed your stay and are happy to recommend the Marble Arch by Montcalm to future visitors. Should your travels next take you to the West-End, please do get in touch, and we would happily assist wherever possible. Kind Regards, Alexander Henskens Hotel... More

Dundee, United Kingdom
Top Contributor
65 reviews 65 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 6, 2014

Good location, close to Hyde Park, on a quite and nice looking street. Its a bit confusing as there are two hotels opposite each other, run by the same company, and with almost the same name so we did get dropped off at the wrong one initially! The reception staff were friendly and helpful although there was some confusion with... More

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Rhienne40, Thank you very much for having taken the time to write a review and share your experience on Tripadivsor; detailed and constructive feedback like this is of great help to us in order to improve our product and services for the future. Rest assured that your kind comments about our staff and service have been shared with the... More

Stratford-upon-Avon, United Kingdom
1 review
5 of 5 stars Reviewed February 1, 2014

Where do i start!, my husband booked a one night stay at the Montcalm for my birthday. On arrival, first impressions the doorman immediately greeted us with a smile and welcome on a very dark wet January day. As we checked in the receptionist informed us that they had upgraded us to a suite, also unbeknown to me my son... More

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Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Pipsu713, Thank you so much for this stunning review! I do believe you stayed at our sister property acrosss the road, the Montcalm Marble Arch, as oppose to the Marble Arch by Montcalm, the accommodation suites which is this page. However, we are the same management with the same team, hence rest assured that your feedback has been disseminated... More

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Additional Information about The Marble Arch by Montcalm

Also Known As:
The Marble Arch By Montcalm Hotel London
The Marble Arch By Montcalm Hotel
Palace Hotel London
The Marble Arch By Montcalm London, England
Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#235 Luxury Hotel in London
#343 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Marble Arch by Montcalm 5*
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