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The Marble Arch by Montcalm

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31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
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351 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burton-in-Lonsdale, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Lovely spacious room for city centre London, Very clean with good facilities, The breakfast room is 'canteenish' in appearance with no natural light, but very good choice of hot and cold food. This is a four star hotel... in an excellent location. Unfortunately I left some shopping bags in the hotel behind after checking out and realised on my return... More 

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2 reviews
2 of 5 stars Reviewed 2 weeks ago

Small rooms with poor soundproofing. Superficial aspects ok, but generally not a four star never mind five star experience. Have stayed here a lot and rooms very variable. Ventilation in bathrooms inadequate. Layout in some rooms frankly wierd. Summary is that can be ok, but very variable and when not good they are not large enough to have capacity to... More 

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Zurich, Switzerland
1 review
1 of 5 stars Reviewed 4 weeks ago

Recommend to avoid this hotel. Not even close to a fife star hotel. My room was for >£200 in the cellar and terrible small (<10m^2). In addition staff was very rude and unfriendly. We complaint to Manager and wanted money back. He refused and we left hotel and will never come back.

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London, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Beautiful hotel In a lovely part of London. Oxford street and Marble Arch station easily accessible. The spa complex is fairly small but beautifully presented with soft finishings and low lighting, it is also very clean. The pool was small but this didn't bother me, steam room, jacuzzi and sauna. The staff are so polite and friendly. The food was... More 

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for having taken the time to leave a review following your visit to the Spa at The Montcalm Hotel. I am delighted that you enjoyed you experience and I hope to have the opportunity to welcome you back at The Montcalm Hotel in the very near future. Kind regards, Francesco Sardelli Hotel Manager More 

Perth, Australia
Level Contributor
181 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed July 17, 2015

The Montcalm is ideally located near Oxford Street and in close proximity to Marble Arch station. The hotel has a lot of charm and the staff goes out of there way to make your stay enjoyable. The restaurant staff at the buffet breakfast was really attentive. Due to the arched shape of the building, the rooms are quite small with... More 

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Hinckley, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 12, 2015

Booked with booking.com and got good deal. Ideally located for shopping on Oxford Street. Room was nice size did have panic about opaque bathroom window but figured it out in time to protect dignity. Little things let room down such as bathroom unit was water damaged and flaking. The bed throw had holes in it but don't let that put... More 

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for having taken the time to leave a review following your stay at The Montcalm Hotel. I am delighted that you enjoyed your stay with us and I hope to have the opportunity to welcome you back at The Montcalm Hotel in the very near future. Kind regards, Francesco Sardelli Hotel Manager More 

Level Contributor
10 reviews
4 of 5 stars Reviewed July 11, 2015

Beautiful ambience and very courteous staff. All big showrooms on Oxford Street are walking distance and you can get some real bargains if you spend enough time. Hyde Park being just opposite and summer festival going on there was a bonus. Good fun

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for having taken the time to leave a review following your stay at The Montcalm Hotel. I am delighted that you enjoyed your stay with us, thank you for mentioning our location, with Oxford Street and Hyde Park only minutes away the hotel is ideal for both leisure and business guests. I hope to have the... More 

Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

Location of the hotel is excellent, close to the shopping area . Staff are friendly , rooms have decent size . Service was good, friendly , efficient and to be honest was not expecting more .... Did not try out the food offering as there is wide choice near the hotel and within walking distance.. Nice first time experience overall..... More 

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Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for having taken the time to leave a review following your stay at The Marble Arch by Montcalm Hotel. I am delighted that you enjoyed your stay with us, I have shared your review with team here at The Montcalm and everyone is very happy to hear that we were able to meet and exceeded your... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 4, 2015

I have stayed at the Marble Arch twice within the last two weeks.The first time I had to leave a day early on a non-refundable booking. I was also not 100% satisfied with the size of the room, but didn't formally requested another one. The duty manager, Rinha Da Silva found out that I wasn't happy and that I'm leaving... More 

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Cape Town
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 1, 2015

AVOID THIS HOTEL GROUP AT ALL COSTS. We arrived at a building site, no reception dust and dirt thick in the area, builders everywhere. That was the best it got, as matters went from bad to terrible rapidly, with embarrassed and ill-prepared staff unable to access booking, taking us to rooms with guests in already, abandoning us in corridors with... More 

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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