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The Marble Arch by Montcalm

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31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
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The Marble Arch by Montcalm
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The Marble Arch by Montcalm
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319 reviews from our community

Traveler rating
    131
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    55
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37
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surrey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

WOW - What more can I say. What a Gem. This hotel was booked by my Mum as a 30th birthday surprise. The staff could not do more to help us and Janine was fantastic. She was in contact with my Mum after booking was made up until we arrived making sure everything was perfect and we had everything we... More 

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uk
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

jus had a two night stay at the montcalm hotel...it was my daughters 30th and went went for a relaxing spa break and to treat ourselves, from the moment we arrived we were made to feel like royalty , Janine mallia the guest experience manager was AMAZING!!!! she did everything possible to make sure we were comfortable, we were upgraded... More 

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Jordan
1 review
3 of 5 stars Reviewed 1 week ago

I booked the hotel because it's near the clinic I need to go to for treatment . It was nice room , I liked the idea of iPad in the room and very fast and free wifi , and you get fruits every day , the breakfast was fine, but the room is really small we had a large bag... More 

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Inverness, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked two rooms and were given the smallest rooms I have ever stayed in. One with no window. The two rooms were actually one with a connecting door. Cost £300 per night. Breakfast had we taken it would have added another £60 per night to our bill. Even by London prices we were ripped off. So many better places... More 

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Gothenburg, Sweden
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got a very friendly treatment upon arrival from the staff. The room turned out to have no real windows and only a skylight-window. The room was extremely small and did not direct give a five star impression. Generally high standard of beds and furnishings in the room though.The location of the hotel is very good. Small lounge/bar areas in the... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel as an anniversary gift to my boyfriend. I called and booked with a very helpful lady called Admanalina(?). Already when I hung up the phone, I was very happy with the service given and was excited to going. We arrived on the good Friday and was welcomed by the lovely lads at the doors who welcomed... More 

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Warrington, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Found this hotel on booking.com and so glad I did. A lovely hidden little gem. Rooms are fantastic with a bowl of fruit and bottle of water on arrival. Trendy hotel and I would definitely visit again. Staff were very friendly and happy to help.

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Contributor
16 reviews 16 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff were very friendly and helpful. The room was very small but it was very clean and did have all I required. The only negative was they took many charges on my credit card. This hotel was very central and I will stay here again. Scott

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Gosport, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel for 2 nights with my wife for our anniversary, we could not fault the staff or the service it was excellent. The staff went up and beyond to make our stay extra special. The hotel was in a excellent location for all local amenities and landmarks.

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Kent
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Positives first: The room (A montcalm club room) was clean and came with every mod con (iPad - with annoyingly limited usage, don't for example try to watch anything on E4), electric buttons to notify needing your room serviced or not to be disturbed. Best bit was the flashy bathroom glass which turned from opaque to transparent at the press... More 

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