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Novotel London Tower Bridge

Travelers' Choice award winner
#260 of 1,052 Hotels in London
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10 Pepys Street, London EC3N 2NR, England
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UK SUMMER SALE
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Novotel London Tower Bridge
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1,924 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel London Tower Bridge
See the most recent reviews
Maryland
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great location for us! Two blocks away from the Tower of London! And lots of restaurants near by! It's in a business area so there are lots of well-dressed young professionals bustling around. The hotel was up to date, clean and well appointed. The staff were cheerful and helpful. Breakfast was excellent with a generous selection of... More 

Was this review helpful? Yes 1
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am delighted that your 5 star experience in our hotel was a positive one and you enjoyed the warm hospitality from our team here. I am truly pleased to hear that we have fulfilled and exceeded your expectations in terms of service and appreciated... More 

Oldenzaal, Overijssel, Netherlands
Level Contributor
146 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of the hotel is nice. Especially if coming from London City airport it can be reached with the ease of the DLR and a short 10 minute walk. Hotel staff is friendly, hotel is clean, rooms are nice and big. There were 4 free bottles of water in my minibar each day, there's free coffee and tea and... More 

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, It is very nice to see that you took so much time to go into details and leave valuable information to us and other users of Tripadvisor. I am pleased that you had such a great stay and overall were very impressed by the hotel and it services. However I was disappointed to read about the high price... More 

Sao Paulo
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, next to the Tower of London and close to a convenient subway station. Room was small for a couple and two kids, but we managed it allright. Staff is corteous and helpful. The opaque glass for the bathroom can be tricky if you forget to press the button before "engaging in an activity", if you know what I... More 

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Many thanks for your comments. We appreciate all feedback and are glad you overall enjoyed your stay. I’ll look into the point you raised, and in the meantime, I hope we can welcome you back to Novotel London Tower Bridge. Kind regards, Steven Kusters More 

England
Level Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Didn't really like the shower next to the bed and most times forgot to press the button which opaqued the glass, meaning that I was in full view on the toilet. The mirror over the sink was square with bright lights. Every time one of us looked in the mirror we had square pupils! Not much good for contact users... More 

Was this review helpful? Yes 1
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, I am sorry to read your review that you did not enjoy a great experience as many of our guests have recently, especially after we done a great upgrade to our rooms. I will look into the wake up call failure, my apology for this. Kind regards, Steven Kusters More 

Encinitas, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is clean and well maintained in an amazing location. My only complaint was that there was no room service 24 hours. In fact, we came home from a day trip to Scotland and had to order in a pizza to be delivered because the restaurant was closed, nothing around was open to eat and the hotel does not... More 

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, I was surprised to read your comments about not having 24 hours roomservice in our hotel because we do and it is shown in the room with a room service menu. As I understand correctly from your comments I presume you stayed in the hotel opposite us and used our breakfast service in our restaurant as the other... More 

Warsaw, Poland
Level Contributor
64 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is located seconds from Tower Hill Tube station and minutes from Tower Of London. Service is extraordinary, rooms are very spacious and modern. Normally it is dirty expensive (as any other hotel in that area or in London in general), but if there is a nice promotion (for example 40% off) it is a great choice.

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for sharing your experience with us with five stars I am delighted to hear that our team members were on hand to assist you during your stay at the London Tower Bridge. We are passionate about our guests and I am glad it shows! On behalf of our team, we look forward to welcoming you back.... More 

Sydney, Australia
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is very good close to public transportation and river cruise area. We have a family of 4 the room is bit small but it is a "London" standard. The receiption staff are helpful and provided all the details info before we arrived so we can reach the hotel by public transportation. There is a food market nearby and... More 

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am delighted that your 5 star experience in our hotel was a positive one and you enjoyed the warm hospitality from our team here. Thank you very much for your recommendation, our staff will be thrilled with your nice comments. I look forward to... More 

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Staying in City of London

Neighborhood Profile
City of London
From its ancient past as a Roman trading outpost to its 21st century status as the wealthiest square mile in the world, the financial district known simply as “The City” is one of London's most historic and fascinating neighborhoods. Here high rise office towers such as Norman Foster’s Gherkin mingle with Roman ruins and architectural marvels from virtually every era in between, including Christopher Wren's glorious St.Paul's Cathedral, and John Soane's dauntingly classicist Bank of England. This neighborhood is also home to some of the finest restaurants and plushest hotels in Europe, in addition to an assortment of watering holes, upscale shops, and Tube stations. During the week, the City is abuzz with white collar workers going about their business; the weekend sees this area turn into a quiet haven for sightseers.
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