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Novotel London Tower Bridge

4.0 of 5 Hotel   |   10 Pepys Street, London EC3N 2NR, England (London Bridge)
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Ranked #234 of 1,054 Hotels in London
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A recent review
4 of 5 stars reviewed 2 weeks ago
Mrs D Sunderland, United Kingdom
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1,592 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel London Tower Bridge
See the most recent reviews
Sunderland, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for three nights. Hotel in a nice area and handy for tube station. Hotel clean, rooms decent size but quite drab. Didn't like the idea of the toilet being separate to the bathroom. Breakfast was quite poor as not much selection but food on an evening was very nice. The evening buffet had a great selection.... More

Was this review helpful? Yes 1
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you very much for sharing your comments with other travellers. We are glad to hear you enjoyed your stay and that you found the location easily accessible. Although we receive very good comments regarding our ambiance and breakfast buffet from other travellers, we do appreciate all feedback and in the meantime, I hope we can welcome you... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked in advance and paid for a room for last night and when we arrived at 10.30pm to check in we were told the hotel did not have a room for us and it was full. Clearly our room had been sold on despite it being paid for. If you book months in advance and pay for a room... More

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Had to wait ages for eggs this morning, club sandwhich we had for room service tonight virtually inedible which is a pretty amazing thing to achieve, duck roll yesterday tasteless. A shame because like the place!

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Many thanks for your comments. We appreciate all feedback and are glad you overall enjoyed your stay. I’ll look into the point you raised, and in the meantime, I hope we can welcome you back to Novotel London Tower Bridge. Kind regards, Steven Kusters Operations manager More

Gillingham, England, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we chose to stay based on online reviews and booked for two nights, my family of four including two children 4 & 5 and mother in law in another room, with a special note that we would like the same floor as the mother in law had just had an op. They gave us joining rooms and the mother in... More

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am delighted that your experience in our hotel was a positive one and you enjoyed the warm hospitality from our team here and appreciated our location I hope we'll see you on your next trip. Kind regards, Steven Kusters Operations manager More

Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing hotel in a fab location! Staff are very friendly and helpful. Rooms are very clean and modern. Breakfast is fantastic and they do the best scrambled egg in the world! We have stayed at the hotel 7 times now and have never been disappointed! Simply perfect for a London trip business or pleasure. Highly recommend this hotel!

Was this review helpful? Yes 1
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you very much you for taking the time to review our property online following your stay and rating your experience with 5 stars. It is such a great satisfaction to see that you appreciated our central location, close to all public transportation I am also very pleased to read what you had fantastic breakfast and that you... More

Brussels, Belgium
Contributor
15 reviews 15 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Novotel is well situated, easy to access and close to metrostation and Tower Bridge. Staff is kind and friendly. The room was ok, good beds. Rather small bathroom. Major remark : room was not cleaned correctly. After a full day of visiting London we didn't appreciate this. Staff was willing to correct the situation but at 22.00 h, and since... More

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for taking time to express your feeling following your stay at the Novotel London Tower Bridge. I am really very appreciative of your extensive comments and although we usually receive very positive feedback on these points you have mentioned, we will of course investigate and make sure that we always deliver the same high standards our... More

Bristol, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Is very well situated for travelling to any part of London.I booked a suite for myself, partner and teenage daughter.the suite turned out to be a double room with a camp bed attached to the double bed!!!! Not what you expect by looking at the pictures ..do not be fooled do not stay here.....shocking value for money...

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for your review, I’m sorry that you were disappointed by your experience and rated us with two stars for an issue related to your reservation. As explained to you by email, we didn't receive a reservation for a Suite room instead the reservation was booked for a superior room. In light of this we have fulfilled... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I have stayed here around 4-5 times over the past two years mainly as my office was 100 yards from the hotel. Room - Nice, spacious but not very large. Views are average unless you are lucky. Bathrooms - Really small, have some plumbing issues due to the age of the building. Food - Breakfast is nice but expensive, simpler... More

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for your kind comments and compliments. It is much appreciated. I am truly pleased to hear that we have fulfilled your expectation regarding our rooms. I'll look into the points you raised, and in the meantime, I hope I can welcome you back to Novotel London Tower Bridge Kind regards, Steven Kusters Operations manager More

Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice rooms but not exactly the cheapest! The bathroom has glass doors so be sure to share with someone you like or get your own room! Right next to Tower Bridge location wise if that is what you are looking for.

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Steven Kusters Operations manager More

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Additional Information about Novotel London Tower Bridge

Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark , Westminster / Belgravia
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London Tower Bridge 4*
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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