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All 1,073 London hotels

Novotel London Tower Bridge

4.0 of 5 Hotel   |   10 Pepys Street, London EC3N 2NR, England (City of London)
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87%
Ranked #218 of 1,073 hotels in London
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Karelttl Leidschendam, The Netherlands
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1,512 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Leidschendam, The Netherlands
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Our stay at Novotel was very good. We slept good in a quiet spacious room. Breakfast buffet was crowded, but sufficient. But best of all was the great location of the hotel, very close to the subway, but you don't need the subway, because St Katherine Docks is on walking distance and the promenades on the southbank of the Thames... More

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England
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked with Tesco tokens and treated as if we'd paid top rate. Upgraded to an executive room without asking and found ourselves in a quiet, extremely well appointed and comfortable space with a superb, spacious walk-in shower. The restaurant/bar area was being refurbished but everything was done to make guests as comfortable as possible during breakfast. A good range of... More

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Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you so much for taking the time to give us your feedback online following your stay at the Novotel London Tower Bridge. It is very nice to see that you took so much time to go into details and leave valuable information to us and other users of Tripadvisor. I am pleased that you had such a... More

Geilenkirchen, Germany
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I (husband and 1 yr old daughter) stayed 4 nights at the Novotel London Tower Bridge. Pros: Located within 2 min walk to Tower Hill tube station, 5 min walk to Tower of London Clean, modern room Cons: I requested a crib for my baby when booking online, however one was not placed in the room. When... More

Was this review helpful? Yes 2
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for taking time to express your feeling following your stay at the Novotel London Tower Bridge. I am really very appreciative of your extensive comments and although we usually receive very positive feedback on these points you have mentioned, we will of course investigate and make sure that we always deliver the same high standards our... More

København, Danmark
Top Contributor
81 reviews 81 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is good value for money. The size of the room is ok and it is clean and light. The reception is nice as well. Fitness room is very small but actually comes with all you need, so as long as there is not more than 2 at the same time it is fine. Our rate came with free... More

Was this review helpful? Yes 1
Steven K, Owner at Novotel London Tower Bridge, responded to this review

Dear Reviewer, Many thanks for your comments. We appreciate all feedback and are glad you overall enjoyed your stay. I’ll look into the point you raised, and in the meantime, I hope we can welcome you back to Novotel London Tower Bridge. Kind regards, Steven Kusters Operations manager More

Bangkok, Thailand
Top Contributor
64 reviews 64 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first stay at this hotel and the 2 nights I spent were pleasant and peaceful. The hotel is modern and fitted out according to the Novotel standards. The amenities are good and the room was quiet and clean. The room size is not huge but enough for one person for a few nights. It may become crowded... More

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Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear reviewer, Thank you for your feedback, I'm glad you had a good visit to London and appreciated our location and rooms which are indeed perfect for families. I hope we'll see you on your next trip. Kind regards, Steven Kusters Operations manager More

Murphys, CA
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

My relationship with the Novotel, Tower Bridge started out poorly and continued to go downhill. We contracted for a "Family Room", 2 adults and two children. We were put into the tiniest space possible, with two beds, one queen and what appeared to be a three quarter twin. Shocking! We stayed in four different hotels on our European trip, and... More

Was this review helpful? Yes 1
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, It’s always disappointing when you are rated with two stars because of one point of dis-satisfaction. We are offering a family room where children underneath the age of 16 can sleep for free, the room is 26 square metres which for London is very common; here we have placed a queen size bed with an extra sofa bed... More

Exeter, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Room not ready on check in. Room small, tired and with separate, tiny and unventilated loo. Offhand staff who didn't ask how our stay was when we paid. Certainly the poorest value room ever. Location near tower of london and good cafe were saving graces, but we felt ripped off by perfunctory staff and charmeless, punitive room.You can find better!

Was this review helpful? Yes 1
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for taking the time to share your experience on Trip advisor following your stay in our hotel, although we are always very appreciative of getting our customers feedback I was disappointed to hear that your experience didn't meet your expectations. I like to explain about our rooms which all have the minimum size of approximately 24... More

Gold Coast Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 5 nights. Sterile setting and rooms. Caters to business people. No porters to help with luggage. Rooms bland. Stingy with toiletries, don't change sheets, ask for bath mat at reception or miss out, and don't expect your room vacuumed during your stay. Tried to cut stay short but beyond comprehension of front staff or reservations... More

Was this review helpful? Yes 3
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear Reviewer, I’m so sorry that you were disappointed by your experience staying with us at Novotel London Tower Bridge. I appreciate the feedback and rest assured that we take all comments very seriously. First of all I would like to mention that iIt is not very common to have a porter in a four star property in Europe. I... More

Riga
Top Contributor
213 reviews 213 reviews
45 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

hotel has great location and good service. very kind and helpful front desk personnel, nice interiors, great size of rooms! i got a special deal and it was even more special, when i had an upgrade to superior room! very nice bed with good pillows and blankets. only as i expected a little bit better breakfast, but still it was... More

Was this review helpful? Yes
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for your kind comments and compliments. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I am truly pleased to hear that we have fulfilled your expectations in terms of service and you like our comfortable modern rooms and central location near Tower... More

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Additional Information about Novotel London Tower Bridge

Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > City of London , London Bridge , Waterloo / South Bank / Southwark , Westminster / Belgravia
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London Tower Bridge 4*
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#9 Green Hotel in London #152 Family Hotel in London #155 Luxury Hotel in London #227 Romantic Hotel in London #240 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Garden Brasserie restaurant, Pepys Bar, gym, sauna and steam room. ... more   less 
Number of rooms
203

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