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All 1,073 London hotels

Novotel London Tower Bridge

4.0 of 5 Hotel   |   10 Pepys Street, London EC3N 2NR, England (City of London)
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87%
Ranked #212 of 1,073 hotels in London
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 days ago
KDD01 Gold Coast Australia
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1,682 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Exeter, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Room not ready on check in. Room small, tired and with separate, tiny and unventilated loo. Offhand staff who didn't ask how our stay was when we paid. Certainly the poorest value room ever. Location near tower of london and good cafe were saving graces, but we felt ripped off by perfunctory staff and charmeless, punitive room.You can find better!

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Gold Coast Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel for 5 nights. Sterile setting and rooms. Caters to business people. No porters to help with luggage. Rooms bland. Stingy with toiletries, don't change sheets, ask for bath mat at reception or miss out, and don't expect your room vacuumed during your stay. Tried to cut stay short but beyond comprehension of front staff or reservations... More

Was this review helpful? Yes 1
Riga
Top Contributor
211 reviews 211 reviews
46 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

hotel has great location and good service. very kind and helpful front desk personnel, nice interiors, great size of rooms! i got a special deal and it was even more special, when i had an upgrade to superior room! very nice bed with good pillows and blankets. only as i expected a little bit better breakfast, but still it was... More

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Biggleswade
Senior Contributor
26 reviews 26 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I went here with my colleagues today for a management conference. The venue is really well located, very close to Tower Hill station. However the feel of the hotel was generic and nothing remarkable springs to mind about the experience. I will say the staff were friendly and the air conditioning in the meeting room was very effective. Can't say... More

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Teignmouth, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Novotel manage to provide great customer care and pleasant surroundings where ever the hotel is situated, you just know what you are going to get! Tower Bridge is no exception but to have an uninterrupted view from our room, of the Tower of London and Tower Bridge was amazing.

Review collected in partnership with Accorhotels.com

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Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you very much you for taking the time to review our property online following your stay and rating your experience with 5 stars. It is such a great satisfaction to see that you appreciated the room with his view on Tower Hill and Tower Bridge. We're glad that we have maintained the good standards you have experienced... More

Weston, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent hotel, close to the Tower Bridge ( walking distance) also the underground station. Excellent customer service, very clean hotel, modern decoration, big bathroom, good space distribution. Breakfast is very complete buffet and kids don't pay. I will be happy to stay there again. The only thing is that it is a business related hotel but not big deal.

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Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for your feedback, I'm glad you had a good visit to London and appreciated our location and thank you very much for your kind review about the nice and modern atmosphere and the high standard of our breakfast. It is much appreciated and I can assure you that my team will be delighted to hear that... More

Dundee, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very poor WiFi, room very noisy as building site close. Room not serviced properly, tissues, towels, milk, coffee not replaced, glasses and cups not washed. Cable TV unavailable for stay, staff not particularly interested. Sunday afternoon fairly quiet bar, twenty five minutes to get a drink.

Was this review helpful? Yes 3
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Many thanks for taking the time to comment. We appreciate all feedback and my apologies that on this occasion you were disappointed with your stay. I will investigate with my team your comments with in mind to improve our service to all our guests. I sincerely hope that you will give us the opportunity to welcome you again... More

Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location: Terrific location within quick walking distance to the the Tower Hill tube station. Made getting around London very quick and easy. On the District and Circle lines of the tube. Requires at least one interchange to get to Piccadilly Circus or Leicester Square but on direct line to hit Westminster and its attractions. The Tower of London and London... More

Was this review helpful? Yes 2
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear guest, Thank you for your wonderful feedback relating to your recent stay with us. I am truly pleased to hear that we have fulfilled and exceeded your expectations in terms of service. I can assure you that my team will be delighted to hear that you enjoyed your stay. It is such a great satisfaction to see that you... More

Macclesfield
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here when visiting London last weekend and found it brilliant. The breakfast has a large selection and the staff are polite and accommodating. It's in a brilliant location, minutes walk from the tube. The bar was great with friendly welcoming staff, the rooms were spacious and extremely clean. Would recommend if visiting London as it's quiet central to... More

Was this review helpful? Yes 3
Steven K, Manager at Novotel London Tower Bridge, responded to this review

Dear Guest, Thank you for your wonderful feedback relating to your recent stay with us. I am truly pleased to hear that we have fulfilled and exceeded your expectations in terms of service. It is such a great satisfaction to see that you appreciated our central location. It is also a huge compliment for our housekeeping department to be recognized... More

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Additional Information about Novotel London Tower Bridge

Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > City of London , London Bridge , Waterloo / South Bank / Southwark , Westminster / Belgravia
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Reservation Options:
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

172 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#9 Green Hotel in London #145 Family Hotel in London #152 Luxury Hotel in London #225 Romantic Hotel in London #241 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Garden Brasserie restaurant, Pepys Bar, gym, sauna and steam room. ... more   less 
Number of rooms
203

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