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Grosvenor House, A JW Marriott Hotel

#208 of 1,052 Hotels in London
Certificate of Excellence
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Park Lane, London W1K 7TN , England
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Grosvenor House, A JW Marriott Hotel
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1,757 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (351)
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New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this hotel and found it to be excellent. The room was spotless and well appointed. The staff was friendly, courteous, knowledgable, and helpful, especially the young lady from Australia who greeted us every time we entered the lobby. I would definitely recommend this hotel to my friends and family, and would not hesitate to... More 

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Bristol, Tennessee
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We had a fuse/breaker blow in the meeting room downstairs. Then we had a breaker flip in a 2nd meeting room. Finally, the breaker flipped in our bedroom. Three electrical issues in different locations-in a week? On top of that, the smoke alarm went off TWICE. There were foul odors downstairs, and probably 5 out of 6 mornings, our breakfast... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay at this hotel. It is super clean and the service is amazing. Marble Floors in the bathrooms. Turn down service at night. Very attentive staff throughout our stay. Breakfast at the JW Steakhouse is a bit pricey but delicious.

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

I realize that not every room can have "a view to remember". But I have to say that, after reading about the luxurious rooms and the views of Hyde Park, we were at best disappointed to open the curtains and barely be able to see past the HVAC system. To be fair the logistics of a building this old probably... More 

Was this review helpful? Yes 1
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Mark M, Thank you for taking the time to share your experience from your most recent visit with us. The hotel features a large amount of guestrooms with various room types and views; some of which is on lower floors with limited views. While we always aim to provide rooms with nice views of Hyde Park or the city... More 

Chicago, Illinois
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent two nights at the JW Marriott Grosvenor House with my wife, 5 month old, 3 yeara old and two grandparents. That is a total of 6 people with a 65 year age difference. We arrived at the hotel from Chicago 10AM. Of course the room is not ready and we don't expect morning availability. We made transportation arrangements... More 

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Hull, Georgia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is not a five star hotel. Just got back from a week here with the Edward Jones group. The hotel is older, needs some updating. Carpets and hallways need updating. The rooms were okay, the closets and glass tables were dusty and dirty. The bathroom was fine. Food in the hotel was just fair. There is no gift shop,... More 

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Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear meldeb3k, Thank you for taking the time to share your observations with regards to your most recent visit. It is regrettable to read that our guestrooms were not up to your standards; at Grosvenor House, A JW Marriott Hotel, we proudly celebrated our 85th Anniversary recently. Frequented by royalty, celebrities and business leaders since its opening in 1929, the... More 

Doral, Florida
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We usually use this hotel for our pre or post-cruising visits to London... ideal location across from Hyde Park if you want to have access to open, running or walking areas. Not necessarily the most convenient for attractions, theaters, or shopping. . Hotel services are top quality... in-house restaurants are satisfactory and very convenient... in the expensive side... Underground at... More 

Was this review helpful? Yes 1
Mars, Pennsylvania, USA
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very luxurious. The entrances, both front and back, are very subtle and the hotel does not stand out from the outside. Inside the hotel is very elegant. The hallways are on the older side, but the guest rooms are very modern and high-end. The lounge is incredible, I think it is the best quality/level of service I've... More 

Was this review helpful? Yes 3
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife & I visited the Grovesnor House on Tuesday 21st July 2015 for Anna's Champagne afternoon tea in the Park room & what a fabulous experience it was. We've been fortunate enough to sample afternoon tea in a number of places around the world & this one was the best. The food was beautifully presented, plentiful & tasted devine.... More 

Was this review helpful? Yes 2
Puebla, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The service of the hotel is still very good, from the front desk to the concierge, the location as good as you can be in London but the installations are getting very old in aspect, decoration and mainteinance. When I get back to London I will try to look for other hotels in the Mayfair area, that can surely will... More 

Was this review helpful? Yes 1
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear GenoRP, Thank you for providing feedback on your most recent visit. At Grosvenor House, A JW Marriott Hotel, we proudly celebrated our 85th Anniversary recently. Frequented by royalty, celebrities and business leaders since its opening in 1929, the Grosvenor House hotel truly offers a special setting in London. We have now embarked upon our next chapter; enhancing the elegance... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(19)
  • Very nice(17)
  • Oxford street(12)
  • Room service(12)
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Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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