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Grosvenor House, A JW Marriott Hotel

#210 of 1,054 Hotels in London
Certificate of Excellence
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Park Lane, London W1K 7TN , England
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1 room 1 guest
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Grosvenor House, A JW Marriott Hotel
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Grosvenor House, A JW Marriott Hotel
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1,788 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for two nights while visiting london chech in was fast the our car was taken and stored stright away by the doormen, our room was immaculate clean and very well presented it have everything you need. Our iron was missing so on our return trip from costa coffee i asked a member of staff at reception if... More 

Was this review helpful? Yes 1
Washington Crossing, Pennsylvania
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I am a frequent guest at Marriott Hotels, mainly staying in the USA. I have found the Marriott's outside of the US can be very different in many ways. So, I try to manage my expectations, although I am always "hopeful". I can usually count on the JW Marriott to be above the standard. My family and I traveled to... More 

Was this review helpful? Yes 1
Rockville, Maryland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice rooms, but nothing special for that class of hotel. Rollaway beds among the worst we have experienced. Staff outwardly tries to be nice and to please, but I never got the sense I was especially welcome traveling as I was, using points for my rooms and from the States. Marriott phone agent certified access to Executive Club for all... More 

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Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear david d, Thank you for taking the time to share your most recent experience with Grosvenor House, A JW Marriott Hotel. We highly appreciate your Platinum Elite Membership and year-long loyalty to Marriott and we truly value your feedback as a frequent traveller. As part of your numerous Elite benefits, you are entitled to access our Executive Lounge facilities... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I are staying our 5th and last night at the Grosvenor House in London and we have been blown away by the wonderful service and attention we have received here. The concierge staff has provided us with exceptional service starting weeks ago before we left home. We had theatre tickets, tours and restaurant reservations waiting for us... More 

Was this review helpful? Yes 5
Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

May get better when lobby is finished. Bathrooms have outdated plumbing. Good location, staff helpful and pleasant (consistent Marriott brand attribute). Hotel really needs a make-over but they are working on that, at least the lobby. Use to be my go to hotel in London but will seek out more modern stylish hotel in area. If you have a Middle... More 

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Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Texanexpat2014, I truly appreciate your feedback regarding your stay and the service that our team of associates provided to you. We strive to ensure that each guest enjoys their time with us and I am pleased to read of the friendly and courteous interactions that you encountered. You will be pleased to know that at Grosvenor House, A JW... More 

Dayton, Ohio
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I won a prize for two night for free in this hotel. I was stopping in london after travelling to paris and it was the perfect timing to use the prize. Check in was quick and efficient. Gym is huge for a hotel! We had coffee and dessert in the restaurant which was amazing - make sure you try the... More 

Was this review helpful? Yes 1
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear sal l, Thank you for taking the time to share your experience at Grosvenor House, a JW Marriott Hotel. I am absolutely delighted to hear that you had such an enjoyable stay and you had the opportunity to enoy our famous JW Cheesecake which proudly lives up to its name. With regards to our Fish & Chips and respecting... More 

Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were assigned to a room for disabled people, so bathroom is very spacious. Decoration is so British and elegant. twin bed a bit small though, even for Asians. Lobby is huge. Didn't have time to go to their swimming pool nor gymnasium. Around 5 mins walk to metro.

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Austin, Texas
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Grosvenor on Park Lane is a beautiful hotel in the heart of London. Decor is classic, service is excellent. Even though it is in the heart of London, we were not bothered by noise. The first impression is of doormen in top hats and tails. A large lounge area has wi-fi. The hotel is wheelchair accessible. Our room was the... More 

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Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Wheelchairtravel99, Thank you for your positive review from your last visit at Grosvenor House. I am delighted you had such a wonderful stay here with us. I appreciate your kind observations with regards to our wheelchair accessible guestrooms and lobby facilities, and I am most pleased to learn that you were satisfied with the convenient location of our hotel,... More 

West Palm Beach, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived early and given a room on the first floor. Very dark and not well suited. I requested an upper floor for our five night stay and what a difference! Wonderful room, helpful staff, and perfect location! Just walk out the door to Hyde Park - walking distance to many landmarks and close to public transportation. The breakfast buffet... More 

Was this review helpful? Yes 1
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear diane33405, Thank you for your positive review from your last visit at Grosvenor House. I am delighted you had such a wonderful stay here with us. Your comments about the friendliness of the team mean a lot to us and I am extemely pleased to read that they promptly honored your request for a room on a higher floor... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

This hotel is well worth a visit whether your looking to have some time out in London or on a business trip. It is well located for accessing some of the main tourist attractions by tube or on foot. The rooms cannot be faulted on size, if your travelling as a family in one room you really wont be disappointed.... More 

Was this review helpful? Yes 2
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your experience from your most recent visit with us. It is great to see that you and your family had such an overall enjoyable stay and I am happy to learn that the Grosvenor House has become your “home-away-from-home” when visiting London. I am looking forward to... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(19)
  • Very nice(17)
  • Oxford street(12)
  • Room service(12)
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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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