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Grosvenor House, A JW Marriott Hotel

5.0 of 5 Hotel   |   Park Lane, London W1K 7TN , England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #210 of 1,063 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
SanSELondon Whitstable, United Kingdom
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1,461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitstable, United Kingdom
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Be prepared to share the lobby for a short while early evening with men in tuxedo's and women in fine dresses as this place is a popular award ceremony location. The Deluxe rooms are small but tastefully decorated. There was 6 inches between the end of my bed and the main TV/drinks cabinet, making navigation a challenge. The staff are... More

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London, United Kingdom
Top Contributor
59 reviews 59 reviews
24 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A very large, busy hotel with the standards you would expect from the location. Nothing to fault at all, but the rooms are a little dated. room service efficient and some of the best I've had. Perfectly comfortable and enjoyable experience.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have visited many West end hotels for afternoon tea, however I have always gone back to Grosvenor House for the best ones. On my last visit, I took my mother here for Mothers day and it was superb, just as I had anticipated. The staff are SO friendly but not over bearing and leave you to relax, and you... More

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Sacra
1 review
5 of 5 stars Reviewed 3 days ago NEW

The place was fantastic service was excellent. The food was fantastic. If I keep saying the same thing over and over. This was my 20th anniversary. The staff and concierge desk were fantastic. Anything we wanted anything we need the staff were more than accommodating. But you should know it's in the heart of London, a little pricey but well... More

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Mukilteo, Washington
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We are active travelers and a mature couple. Where we stay is an important part of our travel experience. We just stayed, for five days, at the Grosvenor House- our third time- for good reason: to experience the best in British tradition and service. Conscientious, gracious staff. The style of the Grosvenor House is a pleasing mix of upscale traditional... More

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Leicester, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for a ball on the Saturday and if we hadn't been at the ball wouldn't stay here. Room was okish but there was no plug for either the sink or the bath nor was there even a pen to order breakfast with. Breakfast order (when we finally got a pen) didn't turn up although we rang down and... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to place a review here on Trip Advisor, regarding your recent stay with us. Your comments are truly appreciated and it is regrettable to hear that you found the decor in your guestroom not to your satisfaction. I am sure you will be pleased to hear that At Grosvenor House, A JW Marriott Hotel,... More

Boston
Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Lovely location, near shops on Oxford and Regent Streets and across from Hyde Park. It's in a neighborhood in Mayfair, which also houses many embassies, U.S. included. Rooms were well-appointed and quiet, and the staff courteous. Wi-fi was spotty at best, and not included in room charge, but there is free wi-fi in the lobby.

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Cleethorpes, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here with my partner had a really lovely weekend break, the staff were lovely nothing too much trouble, hotel is in an excellent location and the beds were so comfy what more can be said. Recommend a stay here

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A really nice hotel in a great area of London. Very attentive staff for the entirety of our stay (3 days for business). The beds were great and the rooms very clean as you would expect in a hotel of this stature. Can't even complain at the price as we got a half price deal, though normally I'd consider it... More

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Gold Coast
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The only positive comment I can say about this hotel is the steakhouse, food and service! The rest! 3 star!! Paid £100 internet charges but it never had it! Apologies from reception but still charged! The bed (king) was two beds joined together on two different heights apologies from reception nothing done! Laundry £110! Specifically asked for all to be... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. It is regrettable to learn that you experienced challenges with regards to service levels in certain areas and for that I must apologize. However, I am pleased to read that your... More

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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Park Lane, London W1K 7TN , England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 494
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

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