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All 1,073 London hotels

Grosvenor House, A JW Marriott Hotel

5.0 of 5 Hotel   |   Park Lane, London W1K 7TN , England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #206 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
RonSlee Palm Desert, California
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1,385 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Palm Desert, California
Top Contributor
147 reviews 147 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

How can you beat the location across from Hyde Park? Well start with the staff at this special hotel. Each and everyone of the employees is a walking customer service model. They are unequalled. The rooms are comfortable and the amenities in the hotel are all top shelf. You will enjoy your stay.

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Bergen, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

For the past 25 years, I`ve been travelling extensively all over the world and stayed in many great hotels. The Grovenor House, a JW Marriott Hotel in London, is definitely one of the very best! The moment you arrive at the hotel you`re received in a warm, friendly way, and the whole staff does everything they can to make your... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking time to complete a review of your recent stay with us here at Grosvenor House, A JW Marriott Hotel. I am most delighted to read that you had a pleasant stay and that we are able to continually make your visits most memorable! We do look forward to welcoming you again and i sincerely appreciate your... More

Houston, Texas
Top Contributor
110 reviews 110 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed 1 night post-cruise that was booked through Azamara Cruises. Service was excellent & the included buffet breakfast was excellent. However, the restaurant opened for breakfast at 6:30 AM - would have preferred 6:00 AM since we had a 7:30 AM ride to the airport. Our room was OK. It had a queen bed which was comfortable. The Wifi... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review here on Trip Advisor. I am most pleased to hear that you elected to stay with us, post cruise, before heading home. I sincerely appreciate your comments, especially with regards to the internet pricing. We do offer complimentary WI-FI for all in-house guests, in our lobby area as well as... More

Gainesville
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for a few days in July and were so impressed by the elegance and level of service. Staff position themselves all over the lobby waiting to meet your needs. The new executive lounge was stunning! Beautifully decorated. Breakfast was massive with every imaginable food at our fingertips. We will most definitely stay here next time in London... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
53 reviews 53 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

I was significantly disappointed with this JW Marriott. I stay at Marriott's 100 or so days a year traveling for business. This JW was well appointed and in a great location. What was lacking was teh typicall Marriott staff attitudes. There were attentive, but there was a definite feel of staff tensions. I also noted a lack of attention to... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good day and thank you for taking the time to complete a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House. As you have expressed your views via another outlet also, we are now in contact and as discussed my office will be reaching out to you to discuss your observations in more... More

Seattle, Washington
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A business trip to England got cut short and I ended up with 2 extra days to play. I used Marriott points to stay at this gorgeous hotel. I could not believe my luck. Not only is this place luxurious, it also has best-of-class service and a phenomenal location! I was able to walk from here to everywhere I needed... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your review, I am so pleased to read that you were able to enjoy some rest and relaxation at our hotel due to your meetings ending early. We are indeed located in the heart of the city and as you mention our location is paramount for many of our visitors. From the short stroll to Oxford Street... More

Haverhill, Ma.
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for the second time this summer. First was for our 25th anniversary and this time for our 30th. Awesome hotel, fantastic location, and wonderful service. I highly recommend it.

Was this review helpful? Yes 1
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am so pleased to hear that you elected to stay with us again at Grosvenor House, A JW Marriott Hotel, for not only your 25th but also 30th Wedding Anniversary celebration! Belated congratulations for this milestone! I do hope we have the pleasure of welcoming you again for your next special occasion. Kindest regards, Morten Skumsrud Hotel Manager More

Guelph, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The JW Marriott Grosvenor House Hotel in central London was a wonderful place to stay. No hotel in London is "cheap" but good value can be had in more than price, also great service, location, charm. Service is a high point here, from the door servers, lobby hosts, concierge, reception, room service, housekeeping - ALL first class to ALL guests.... More

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Chorleywood, United Kingdom
Top Contributor
62 reviews 62 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect location, great check in experience, fabulous room. Didn't eat or use any hotel services so nothing much more to add. Would have given a 5 but for a couple of glitchy moments (bag not delivered to room as had been advised, no cups in room).

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I expected high standards because of the tradition of this hotel but I was pleasantly surprised by the great customer care the staff offered. Every staff member we came upon was excellent, whether it was a brief exchange of pleasantries or being served; so the service was faultless. The management of this hotel know-how to run a people business.

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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Park Lane, London W1K 7TN , England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#140 Business Hotel in London #150 Luxury Hotel in London #157 Romantic Hotel in London #160 Family Hotel in London
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Number of rooms
494

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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