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Grosvenor House, A JW Marriott Hotel

5.0 of 5 Hotel   |   Park Lane, London W1K 7TN , England (Mayfair / St James's / Piccadilly / Green Park )
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Ranked #210 of 1,065 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Compycar Flagstaff, Arizona
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1,565 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flagstaff, Arizona
1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent a week at the Grosvenor House in September 2013. Per the recommendation of other reviews on trip advisor we requested the club level with a park view. It was well worth the extra money to have use of the club lounge. By eating breakfast here everyday and then afternoon tea and cocktail hour with a wonderful mixture of... More 

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southsea
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Grovernor House Hotel has some great history attached to it,some great staff, but just felt the wow factor was missing. We stayed here early December 2014 in a Superior Suite with two rooms, large bedroom and seperate lounge with sofas, chairs, mini bar & large flat screen tv. Its decorated in a traditional style and everything was in order but... More 

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Zagreb, Croatia
Top Contributor
88 reviews 88 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a handsome, grand old hotel with comfortable, pleasantly decorated and quiet rooms with nice features for business travellers. The desks are large and have outlets for euro, UK and U.S. electronic devices. The lighting is from multiple lamps and overhead lights, which can be turned on and off separately for differing levels of brightness. Fast, free internet. The... More 

Was this review helpful? Yes 1
Isle of Wight, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

we have just had another 2 night stay at this Hotel,this is now our 4th stay there,and once again everything was wonderful we had room number 762 and it was spotlessly clean and spacious,we plan to stay there again next year for another 2 night mini break,the staff are very helpful and courteous,and one member of staff recognized us from... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

One of the best hotels in London in terms of name, great location,but the worst service ever. The lobby staff have very disrespectful attitude. I sat for 20 minutes without anyone serving us (it was not the first time). I would advise not to go there unless its the last option.

Was this review helpful? Yes 1
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Khalid, I am truly sorry to read about your experience in one of our lounges on your most recent visit with us. Clearly what you describe are not the service levels we pride ourselves on as one of the leading hotels in London. I do encourage you to let one of our Guest Relations Managers know if we can... More 

Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Across the street from Hyde Park. It's close to shopping and some restaurants. It was very easy to walk around, and felt safe! In house steak house restaurant was good, except we were hoping for Non-California wines! Still good though. I recommend this place!

Was this review helpful? Yes 2
London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoy staying at the Grosvenor whenever we stay in central London. The location is excellent, walking distance to Bond St, West End shopping and Knightsbridge or a quick ride in a taxi. Opposite Hyde Park so great for some light exercise! The rooms are comfortable, fabulous beds and linens make for a comfortable nights sleep. My only real criticism... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I arrived at midday on Friday 5th December 2014 for my birthday weekend. Immediately we felt more than welcome, we were greeted by a lovely young lady and shown to the next available receptionist. On checking in we were asked if we visiting just for the weekend of for a special occasion. My partner informed the receptionist... More 

Was this review helpful? Yes 2
Milan, Italy
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

wonderful stay in this hotel. we stayed a couple of nights on new year and it was really nice. very quiet area. the room was exceptionally nice and the bathroom was very tidy and clean with 5 star treatment with slippers,shampoo,bathrobes and tidiness. also it was nice that they gave us free water bottles in the room each day. ...but... More 

Was this review helpful? Yes 2
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review here on Trip Advisor with reference to your recent stay with us at Grosvenor House, A JW Marriott Hotel. First and foremost, please accept my apologies for the manner in which you were treated when interacting with Emmanuel at the Front Desk. Rest assured, I have personally spoken to Emmanuel... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in London for four nights and decided to spend the last one at the JW Marriott thinking I would end my trip with a bang. Unfortunately, the front desk staff who checked me in was very rude and mildly insulting. The hotel itself was beautiful and I loved that the rooms had old London charm and they were... More 

Was this review helpful? Yes 2
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to post a review here on Trip Advisor. I was most concerned to learn of the manner in which you state you were treated by a member of our Front Desk Team. Clearly these are not the service levels we pride ourselves on. Rest assured, we will be conducting more in depth training with... More 

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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Park Lane, London W1K 7TN , England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 494
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England
Hotel Style:
#136 Romantic Hotel in London
#138 Business Hotel in London
#144 Family Hotel in London
#149 Luxury Hotel in London

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Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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