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Grosvenor House, A JW Marriott Hotel

#209 of 1,052 Hotels in London
Certificate of Excellence
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Park Lane, London W1K 7TN , England
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Grosvenor House, A JW Marriott Hotel
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1,761 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
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Richmond, Virginia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I spent 5 nights here and Loved it! The bedroom and bathroom were large and well appointed. The staff went out of their way to be helpful and always friendly. The concierge lounge was one of the best we've ever been to. London is one of our new favorite cities and the JW Marriott one of our... More 

Was this review helpful? Yes 1
Fort Worth, Texas
Level Contributor
11 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here at the end of June. The room was clean and comfortable. We didn't use the amenities but we did check them out. They looked good. Our only complaint is that WiFi was free in the lobby but you have to pay an arm and leg if you try to access it in your room.

Was this review helpful? Yes 1
North Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Be prepared, this hotel is renovating its entire lobby area for the next 8 months. They say that they do not need to notify clients because the noise level does not affect the bedrooms. However, it does affect the check-in process. The clients are crammed into a narrow corridor in front of the desk and told to wait. After you... More 

Was this review helpful? Yes 1
New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at this hotel and found it to be excellent. The room was spotless and well appointed. The staff was friendly, courteous, knowledgable, and helpful, especially the young lady from Australia who greeted us every time we entered the lobby. I would definitely recommend this hotel to my friends and family, and would not hesitate to... More 

Was this review helpful? Yes 1
Bristol, Tennessee
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 1 week ago

We had a fuse/breaker blow in the meeting room downstairs. Then we had a breaker flip in a 2nd meeting room. Finally, the breaker flipped in our bedroom. Three electrical issues in different locations-in a week? On top of that, the smoke alarm went off TWICE. There were foul odors downstairs, and probably 5 out of 6 mornings, our breakfast... More 

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Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear James B, Thank you for your review following your stay at Grosvenor House, A JW Marriott Hotel. Please accept my apologies for the various lapses in service that you experienced during your visit. We certainly aim to provide a high level of consistent service at all times and regret to hear this was not achieved on this occasion in... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our second stay at this hotel. It is super clean and the service is amazing. Marble Floors in the bathrooms. Turn down service at night. Very attentive staff throughout our stay. Breakfast at the JW Steakhouse is a bit pricey but delicious.

Was this review helpful? Yes 2
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

I realize that not every room can have "a view to remember". But I have to say that, after reading about the luxurious rooms and the views of Hyde Park, we were at best disappointed to open the curtains and barely be able to see past the HVAC system. To be fair the logistics of a building this old probably... More 

Was this review helpful? Yes 2
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Mark M, Thank you for taking the time to share your experience from your most recent visit with us. The hotel features a large amount of guestrooms with various room types and views; some of which is on lower floors with limited views. While we always aim to provide rooms with nice views of Hyde Park or the city... More 

Chicago, Illinois
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at the JW Marriott Grosvenor House with my wife, 5 month old, 3 yeara old and two grandparents. That is a total of 6 people with a 65 year age difference. We arrived at the hotel from Chicago 10AM. Of course the room is not ready and we don't expect morning availability. We made transportation arrangements... More 

Was this review helpful? Yes 1
Hull, Georgia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not a five star hotel. Just got back from a week here with the Edward Jones group. The hotel is older, needs some updating. Carpets and hallways need updating. The rooms were okay, the closets and glass tables were dusty and dirty. The bathroom was fine. Food in the hotel was just fair. There is no gift shop,... More 

Was this review helpful? Yes 1
Stefanie P, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear meldeb3k, Thank you for taking the time to share your observations with regards to your most recent visit. It is regrettable to read that our guestrooms were not up to your standards; at Grosvenor House, A JW Marriott Hotel, we proudly celebrated our 85th Anniversary recently. Frequented by royalty, celebrities and business leaders since its opening in 1929, the... More 

Doral, Florida
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We usually use this hotel for our pre or post-cruising visits to London... ideal location across from Hyde Park if you want to have access to open, running or walking areas. Not necessarily the most convenient for attractions, theaters, or shopping. . Hotel services are top quality... in-house restaurants are satisfactory and very convenient... in the expensive side... Underground at... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Executive Lounge(19)
  • Very nice(17)
  • Oxford street(12)
  • Room service(12)
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Staying in Mayfair

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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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