We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Grosvenor House, A JW Marriott Hotel

5.0 of 5 Hotel   |   Park Lane, London W1K 7TN , England (Mayfair / St James's / Piccadilly / Green Park )
Hotel website
Hotel deals
Hotel amenities
Special Offer
Hot rate & 15% off dinner
Save Saved
You added Grosvenor House, A JW Marriott Hotel to your Saves list
Grosvenor House, A JW Marriott Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #203 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
GilMulders
  • Overview
  • Reviews (1,358)
  • Photos (317)
  • Amenities
  • Room tips (241)
  • Location
  • More
Write a Review

1,358 people have reviewed this hotel

Traveler rating
    700
    403
    159
    69
    27
See reviews for
221
517
69
349
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed a couple of nights in a very well appointed room. What was fabulous about this hotel, apart from the fantastic location, was the availability and readiness of the employees. Willemijn and Joseph at guest relations, in particular, helped us when we needed to wait for our car to be repaired before driving back home. A truly memorable experience.... More

Was this review helpful? Yes
ny
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for 3 days on business. I have been trying different hotels in the area and decided to ty this Marriott due to its location to my office. Well I couldn't have been happier, the location is wonderful. As a Gold member I got upgraded to probably the largest room I have ever stayed in, in Europe. The... More

Was this review helpful? Yes
The Woodlands, Texas, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Grosvenor for a 2 night stay in London. It was a stopover from Paris to Ireland. The hotel is across the street from Hyde Park and an easy walk to Buckingham Palace, the tube, and even Harrods (which I found to be completely over rated, but that is a different review). The hotel is well appointed... More

Was this review helpful? Yes
London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Guest Relations Manager Joseph Simmons is the most professional, charming hotel representative I've met in 15 years of business travel and over 1,000 nights in Marriott hotels around the world - truly home away from home service. Thank you Joseph, and thank you Grosvenor House for making this my London home.

Was this review helpful? Yes 2
Gymea, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We booked a Holland America Line cruise from Dover up the Norwegian Coast and return with the goal of seeing the Midnight Sun on the Summer Solstice. Planning three days in London prior to sailing our problem of picking a hotel and travelling from London down to Dover was solved by the cruise line when it offered accommodation in London... More

Was this review helpful? Yes
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I sincerely appreciate and do empathize with your comments regarding your room not being ready for check-in at 11.30am. Our check-in time is 3pm daily and we do try our utmost to accommodate as many early arrivals as possible, but with check-out set for 12noon, our Housekeeping team do require this time to refresh and clean all guest rooms. As... More

Kent
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed overnight in an executive room midweek for an awards ceremony. Upon arrival only the address and the doorman holding the door was an indication of it's 5* reputation, no-one greeted us, no offer of luggage collection, it was a struggle to get someone to make eye contact. We approached the member of staff standing in the middle of... More

Was this review helpful? Yes 5
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your review, detailing your experience with us here at Grosvenor House. Your views and comments are truly appreciated and I wanted to take this opportunity to acknowledge them. As you have expressed your views via other avenues, please note that I will be responding to you in due course. Thank you again for your comments and I... More

Lancashire
1 review
2 of 5 stars Reviewed 1 week ago

I stayed here with my Fiancee, part of a Christmas present to see a show in the West End. When we booked we were promised a free upgrade. When we arrived the lady on reception was extremely un-helpful. She immediately (without even hearing who we booked with etc) stated there was no possibility of an upgrade, stating "We are extremely... More

Was this review helpful? Yes
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to review your recent stay with us at Grosvenor House, A JW Marriott Hotel. One of our most important tasks is to learn directly from our guests about their experience while with us. Our priority is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence. I... More

Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a real good stay at the Grosvenor house. Easy to get to from LHR. Heathrow express to paddington and then a taxi from there. The hotel is very well kept and the staff is very helpful. I took an early morning jog to hyde park across the street. Lots of dining choices nearby. Its expensive but thats London for... More

Was this review helpful? Yes 1
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am so pleased to read that you had a most enjoyable stay with us here at Grosvenor House and thank you for lacing a review here on Trip Advisor. As you mention, the hotel is adjacent to Hyde Park, a perfect location to enjoy a stroll, especially on a warm summer’s eve! We do pride ourselves on extending first... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently visited the Grosvenor House for business, and despite a room change in the middle of the night due to an unknown noise I had an amazing experience. Check-in and check-out was conducted beautifully by the lovely Melody who provided me with top-notch service for the duration of my 24 hour stay. The same can be said about every... More

Was this review helpful? Yes 1
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you again for sharing your comments, as I have responded to you via another channel also, I did want to take this opportunity to extend my gratitude once again for you taking the time to share your feedback via Trip Advisor. We take great pride in ensuring that all of our guests have a most pleasant stay while with... More

Aurora
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Grosvenor House for 4 days--my husband stays frequently at Marriott properties and had accrued enough points for 2 free nights. Our room was spacious and extremely clean. As well as very quiet.The bathroom was beautiful---although it did take us a while to figure out how to operate the shower! They offer a US outlet, so that... More

Was this review helpful? Yes 1
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am delighted to hear that Grosvenor House was the right choice for your first time trip to London! As you mention, our location places us perfectly for those who are her to sight see, shop or just relax while in the busy city. It is always so wonderful to hear that our associates play such an integral role in... More

Owners: What's your side of the story?
If you own or manage Grosvenor House, A JW Marriott Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grosvenor House, A JW Marriott Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Park Lane, London W1K 7TN , England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, TripOnline SA, Marriott, Expedia, Orbitz, Priceline, Tingo, Otel, BookingOdigeoWL, HotelsClick and Venere so you can book your Grosvenor House, A JW Marriott Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

317 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (291)
Viewed
Hotel & grounds (46)
Viewed
Room/suite (77)
Viewed
Bathroom (36)
Viewed
4:43
Videos (1)
Viewed
View from room (8)
Viewed
Dining (11)
Viewed
Pool/beach area (1)
Viewed
Other (111)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Room/suite (12)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (9)
Viewed
Dining (3)
Viewed
Other (1)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#130 Business Hotel in London #142 Luxury Hotel in London #157 Romantic Hotel in London #185 Family Hotel in London
Hotel Class
Number of rooms
494

See which rooms travelers prefer