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Grosvenor House, A JW Marriott Hotel

#223 of 1,055 Hotels in London
Certificate of Excellence
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Park Lane, London W1K 7TN , England
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Best prices for: 1 room 1 guest
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Grosvenor House, A JW Marriott Hotel
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Grosvenor House, A JW Marriott Hotel
Grosvenor House, A JW Marriott Hotel
Grosvenor House, A JW Marriott Hotel
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1,633 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Top Contributor
661 reviews 661 reviews
193 hotel reviews
371 helpful votes 371 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Attended an awards ceremony here this week. They must have catered for over 1000 people. The Grand Room was an incredible venue. Catering for so many no doubt presents huge challenges but I reckon that these guys would consider themselves masters! And from a service perspective that was true. On the food front I thought it lacked a bit of... More 

Was this review helpful? Yes 1
Hanover, New Hampshire
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Grosvernor House for six nights last week. To say we were well taken care of would be an understatement. Consistently, when we asked for something, it was taken care of quickly and the team followed up to make sure we were satisfied. We had access to the executive lounge and this was of great benefit to... More 

Was this review helpful? Yes 5
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Jim N, Thank you so much for your very pleasant review here on Trip Advisor! I am delighted to read that you found the service from Jesus, Giacomo, Evita and Sandra in our newly renovated Executive Lounge, to be exemplary. I will be sure to recognize their fantastic service delivery in our next internal management meeting. We do hope... More 

Whitley Bay, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for a night, and from the second I walked in the door I was treat as a valued customer. The staff were great, even though it was busy i was acknowledged and looked after My room was fantastic , very modern, spacious and comfortable. The executive lounge had a great choice of food and drinks, nice atmosphere and... More 

Was this review helpful? Yes 2
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Stuart T, I sincerely appreciate your comments with regards to your stay with us here at Grosvenor House, A JW Marriott Hotel. I am most pleased to learn that Stefanie from our Front of House department was able to lead by example and extend a truly first class welcome to you. We look forward to welcoming you again in... More 

Lisbon, Portugal
Contributor
19 reviews 19 reviews
19 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a long weekend. The hotel is extremely well located at Hyde Park, near Oxford Street. It’s huge, clean and overall dated, with a top-notch service, from doormen to front desk staff. Looks like a real old 5 stars hotel… We were warmly welcomed, and as Platinum member, upgraded to a superior room. It was a big... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Thank you for a wonderful stay at such a beautiful classic hotel, perfectly clean and crisp linen. L Lovely bathroom, with both a bath and 2 types of shower, overhead and hand held. Food in the grand ballroom was amazing and breakfast the following morning was fantastic too. Staff on reception and the concierge were both welcoming, polite and professional.... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great hotel with excellent service. My fiancée forgot a piece of jewellery, which was returned by the house keeping and quickly back in our possession. Thank you very much!! The executive lounge is of high standards including the great quality breakfast.

Was this review helpful? Yes 1
Carlisle, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Bed was excellent - very comfortable. Shower was also extremely good (although did not look promising). Breakfast was 5-star (as it should have been, given the cost - but the service was top-notch). We had intended to get breakfast locally, but had forgotten that this far West, there aren't really local cafes that you can go to instead. A lovely,... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
84 reviews 84 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is expensive, stylish, excellent location, with good large bedrooms. I cant fault the service or the food , 1200 sitting down to dinner at one time. The décor is classic, no modern browns here. But £3 for a small bar of chocolate is too expensive.

Was this review helpful? Yes 2
Whaley Bridge, United Kingdom
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of the hotel is brilliant for the end of Oxford street and the tube station. The room was pretty small with no real view. We were told we would get a phone call when our room was ready, which never happened. Also, our key didn't work and when we had to go and get it reprogrammed we were... More 

Was this review helpful? Yes 2
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Cara L, Thank you for taking the time to place a review here on Trip Advisor, regarding your recent stay with us at Grosvenor House, A JW Marriott Hotel. I am pleased to hear that you found our location to be perfect for your recent stay. However, I am disappointed to read that you found your guestroom to be... More 

Houston
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Every aspect of this property is excellent--location, service, rooms and staff. I can't recommend this one enough! It's been on my list for a while to stay here and I'm so glad that I did. After a horrible experience at another London hotel, this one was like an oasis.

Was this review helpful? Yes 5
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