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Grosvenor House, A JW Marriott Hotel

#232 of 1,058 Hotels in London
Certificate of Excellence
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Park Lane, London W1K 7TN , England
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Grosvenor House, A JW Marriott Hotel
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1,960 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
287 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Attended one of the oil forums and found the large conference room had good sound and seating. The coffee and tea stations struggled to cope with heavy numbers and so I missed out at the Break. Plenty of cloakrooms and WC's so no hold ups at either which was helpful. No food offered so difficult to compare with other establishments.

Helpful?
Thank Brian M
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Brian M, Thank you for taking the time to post your review , following your recent visit to Grosvenor House, a JW Marriott Hotel. I am delighted to read that you had such an enjoyable visit and found our Events facilities up to your standards. We look forward to welcoming you back to on your next visit to London.... More 

Port Loring, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We love this hotel! The fresh flowers are wonderfully "over the top". There is an abundance of welcoming, well trained, proud, amazing staff in all departments. I must especially mention Nikki Brust who embodies Marriott spirit! The concierge lounge is large, pretty and comfortable with good food for breakfast, and cocktail hour! Large bathrooms with heated towels and excellent water... More 

Helpful?
Thank Sparkylillian
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Sparkylillian, Thank you for your positive review from your last visit at Grosvenor House, A JW Marriott Hotel. I am delighted to learn that you had such an enjoyable experiences throughout the hotel and for the extremely attentive service that was provided by our team and especially Nikki , our Guest Relations Manager. Your comments about the genuine service... More 

Reading, United Kingdom
Level Contributor
106 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed there twice The first time was excellent room exactly as per my Marriott preference ( twin double beds / highly floor ) The second time was painful ( I think we were given a room which is designed for people with disability , first floor , next to the elevator , panic alarms every where , disability bathroom... More 

Helpful?
Thank samiremile
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear samiremile, Thank you for taking the time to post your review , following your recent visit to Grosvenor House, a JW Marriott Hotel. I am very pleased to see that you have returned back to us for a second visit and I appreciate your feedback relating to your guestroom allocation. From your comments it is evident that you were... More 

1 review
5 of 5 stars Reviewed 1 week ago

I must say the front desk manager at JW Grosvenor House - Livia Zambon has been amazingly patient and flexible. I booked and re-booked several times and she was always accommodating and friendly. Livia is the type of person which makes you look forward to your upcoming stay at a hotel. well done! thank you, Fahed

Helpful?
Thank Khaled A
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Khaled A, Thank you your positive review following your visit to Grosvenor House, A JW Marriott Hotel. I am delighted to learn that you had such an enjoyable experience and it is with pride to hear about the welcoming service that was provided by our team and especially Livia , our Front Desk Manager. Your feedback is greatly appreciated... More 

Riyadh, Saudi Arabia
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

I just love the Grosvenor House. It is majestic, classy, comfortable, very English, and most importantly, situated just right for any visitor to London. Whether business or pleasure, the hotel offers you the right ambiance and access. I would certainly stay there again, and again. The room was spacious, the bathroom very stylish and elegant. I especially loved the white... More 

Helpful?
Thank KickBoxingGuy
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear KickBoxingGuy, Thank you for your positive review from your last visit at Grosvenor House, A JW Marriott Hotel. I am delighted you had such a wonderful stay here with us. Your comments about our guestrooms and areas are most welcome and greatly appreciated. We look forward to welcoming you back to Grosvenor House on your next visit to London.... More 

Greater Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

After getting an excellent rate despite only booking 1 day in advance it was a lovely surprise when on checkin my room was upgraded. The hotel staff were perfect, in particular the "at your service" team. Room was very spacious with lots of hanging space, bathroom large and opulent. I had a few drinks in the Red Bar which I... More 

Helpful?
Thank RJR1664
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear RJR1664, Thank you for taking the time to post your review , following your recent visit to Grosvenor House, A JW Marriott Hotel. I am absolutely delighted to hear that you had such an enjoyable stay and you had the opportunity to stay in an upgraded room on this occasion. In addition, I am extremely pleased to read that... More 

New York City, New York
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I was wowed by this hotel and their service. Extremely attentive and helpful staff. Quite pleasantly surprised by their service even today.. Hotels in bigger cities generally tend to lack some of the hospitality an service the industry naturally caters for.. They have one of the great bourbon selection at the bar in the steakhouse.. again what a fabulous service..

Helpful?
Thank Nycnls
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Nycnls, Thank You for providing feedback on your most recent visits to Grosvenor House. I am delighted to read that you had such a wonderful stay here with us. Your comments about the friendliness of the team and the genuine service they provided mean a lot to us and I have already shared it with them. I do look... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was stunning, the service excellent and the food superb. Excellent transport links, opposite Hyde Park and within walking distance of a range of places to visit. Definitely worth a look if you can afford it.

Helpful?
Thank Josh G
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Josh G, Thank you for your positive review from your last visit at Grosvenor House. I am delighted you had such a wonderful stay here with us and you find our location to be of great convenience for your stays in London. We look forward to welcoming you back to Grosvenor House on your next visit to London. Sincerely,... More 

Worcester, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed at this hotel for an awards evening event. I booked a Deluxe suite so that we could have access to the Executive lounge as we were arriving in London at lunchtime. We were disappointed to find that we could neither get lunch, nor could we get an alcoholic drink of any sort in the lounge.... More 

Helpful?
Thank Susan A
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Susan A, Thank you for taking the time to share your experience at Grosvenor House, A JW Marriott Hotel. We are disappointed to learn that your stay was not up to your standards in certain aspects, and we apologize for any inconvenience caused. Similarly to all the Executive Lounges in the world, we do have a selection of fruits... More 

New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was an okay size, especially by Euro standards. The hotel was very nice and had two entrances, which was great for walking to the train or catching a cab. It is in a very central location to almost everything, but still very quiet. The bars and restaurants were very nice as well. I had a few issues with... More 

Helpful?
Thank Vashti L
Lara C, Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Vashti L, Thank you for taking the time to post your review , following your recent visit to Grosvenor House, A JW Marriott Hotel. I am extremely pleased to read that you enjoyed your stay and your overall experience was up to your expectations. It is regrettable that certain Housekeeping-related issues were experienced in your guestroom, however I am... More 

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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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