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All 1,073 London hotels

Grosvenor House, A JW Marriott Hotel

5.0 of 5 Hotel   |   Park Lane, London W1K 7TN , England (Mayfair / St James's / Piccadilly / Green Park )
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81%
Ranked #206 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Chazmaniac Seattle, Washington
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1,380 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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English first
Toronto, Canada
Top Contributor
53 reviews 53 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was significantly disappointed with this JW Marriott. I stay at Marriott's 100 or so days a year traveling for business. This JW was well appointed and in a great location. What was lacking was teh typicall Marriott staff attitudes. There were attentive, but there was a definite feel of staff tensions. I also noted a lack of attention to... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good day and thank you for taking the time to complete a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House. As you have expressed your views via another outlet also, we are now in contact and as discussed my office will be reaching out to you to discuss your observations in more... More

Seattle, Washington
Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A business trip to England got cut short and I ended up with 2 extra days to play. I used Marriott points to stay at this gorgeous hotel. I could not believe my luck. Not only is this place luxurious, it also has best-of-class service and a phenomenal location! I was able to walk from here to everywhere I needed... More

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your review, I am so pleased to read that you were able to enjoy some rest and relaxation at our hotel due to your meetings ending early. We are indeed located in the heart of the city and as you mention our location is paramount for many of our visitors. From the short stroll to Oxford Street... More

Haverhill, Ma.
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for the second time this summer. First was for our 25th anniversary and this time for our 30th. Awesome hotel, fantastic location, and wonderful service. I highly recommend it.

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am so pleased to hear that you elected to stay with us again at Grosvenor House, A JW Marriott Hotel, for not only your 25th but also 30th Wedding Anniversary celebration! Belated congratulations for this milestone! I do hope we have the pleasure of welcoming you again for your next special occasion. Kindest regards, Morten Skumsrud Hotel Manager More

Guelph, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The JW Marriott Grosvenor House Hotel in central London was a wonderful place to stay. No hotel in London is "cheap" but good value can be had in more than price, also great service, location, charm. Service is a high point here, from the door servers, lobby hosts, concierge, reception, room service, housekeeping - ALL first class to ALL guests.... More

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Chorleywood, United Kingdom
Top Contributor
62 reviews 62 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Perfect location, great check in experience, fabulous room. Didn't eat or use any hotel services so nothing much more to add. Would have given a 5 but for a couple of glitchy moments (bag not delivered to room as had been advised, no cups in room).

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I expected high standards because of the tradition of this hotel but I was pleasantly surprised by the great customer care the staff offered. Every staff member we came upon was excellent, whether it was a brief exchange of pleasantries or being served; so the service was faultless. The management of this hotel know-how to run a people business.

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everywhere
Top Contributor
56 reviews 56 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am a longtime Marriott Rewards member, but truly have never received such wonderful personal care as I did staying at The Grosvenor House. Willemijn, the Guest Relations Manager, was outstanding. She provided personalized care for my sister and I to an extent I have never experienced. Not only did she ensure our stay in London was first rate, she... More

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Grayshott, United Kingdom
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

very central, great location. huge, impersonal, and without much merit. good room service but otherwise a hotel factory and it feels just like that. Overheated and antiquated. Unless forced there by an event or conference look somewhere else.

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Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us here at Grosvenor House, A JW Marriott Hotel. I am sure you will be pleased to learn that at Grosvenor House, A JW Marriott Hotel, we are proudly celebrating our 85th Anniversary this year. We are currently embarking on a renovation of our Suites... More

Cheltenham
Top Contributor
103 reviews 103 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed with friends and overall had a good experience, room was comfortable. Shower was quite weak inspite of amazing rainfall head which was disappointing. Staff seemed a bit distracted and check in was a bit clinical could do with a dose of personality.

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London, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful stay at the hotel. The flowers in the lobby are a lovely touch. They smell wonderful and just brighten your mood. The staff was super helpful and always friendly and accommodating. The room was nice and spacious. The bed could be a bit more comfortable but I'm sure it's hard to suit everyone with one bed... More

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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Park Lane, London W1K 7TN , England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#140 Business Hotel in London #149 Luxury Hotel in London #155 Romantic Hotel in London #164 Family Hotel in London
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Number of rooms
494

Questions & Answers

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1 question
3 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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