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Holiday Inn London Sutton

3.0 of 5 Gibson Road, London SM1 2RF, England
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Holiday Inn London Sutton
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Holiday Inn London Sutton
Holiday Inn London Sutton
Holiday Inn London Sutton
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267 reviews from our community

Traveler rating
    71
    121
    54
    12
    9
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62
53
26
88
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Timbuktu, Mali
Top Contributor
59 reviews 59 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars

What can a business traveller ask for more? Nice rooms, parking, decent breakfast, good location. This is the second time I have stayed here. And apart from single beds, when I booked a double, I couldn't grumble. Thirty minutes into London ( early start! ). World definitely stay again. Big shout to Simona on reception who also sorted out packed... More 

Was this review helpful? Yes
Warwickshire, England
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed last night, and on reaching our room found an elephant made out of towels on the bed, a certificate saying 'Guest of the Day' and two complimentary drinks vouchers. I wasn't sure how the air conditioning worked so rang Reception, and someone came up almost immediately. The room was very clean, and the air conditioning very efficient -... More 

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Palmanova, Spain
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am not going to be unfair, so will start by saying value for money = good. You do pretty much get a great deal. The location is excellent (ugly surroundings but super convenient for shops and mainline station to central London, which is why I chose it) and the hotel has all you need. Staff are also friendly and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear PurpleCake, Thank you for taking the time to write your review following your recent stay. It is lovely to hear you found our location convenient. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry to hear you were not able to... More 

york
Top Contributor
110 reviews 110 reviews
58 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was the first time we had visited this particular hotel and although parking was limited we did find a space. Check-in was prompt and our room was up to the usual standard expected in an IHG hotel. We used the hotel bar which was a nice area to relax in. The only complaint was that when we returned late... More 

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IHGCare, Guest Relations Manager at Holiday Inn London Sutton, responded to this review

Dear hollwalk, Thank you for taking the time to write your review following your recent stay. We are delighted to hear you found our hotel comfortable and well-located. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. It is unfortunate your interactions with one of the staff... More 

Haywards Heath, United Kingdom
Top Contributor
121 reviews 121 reviews
24 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed recently after a family function and a crowd of ten of us booked in, the hotel is very convenient for Sutton centre and its just a short walk, the rooms are comfortable and the staff very pleasant, we had some small children with us and they were made of fuss of by the staff while we were booking... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

crowland, lincolnshire, uk
Top Contributor
192 reviews 192 reviews
74 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

amazingly polite and willing staff at check in. A great start after a horrendous journey. And all the staff in corridors, at the desk later, at breakfast and at checkout were exemplary. If only all hotels were like this, business travel below five stars would become great again. This hotel proves it can be done.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 4, 2015

At 65 pounds a night, my expectations were low but this hotel goes above and beyond the price on nearly every measure - the staff are friendly and helpful, the rooms are pristine, the service is excellent, and the breakfast is tasty. Located in Sutton (about 45 minutes by train to the city of London), this hotel offers affordable accommodation... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I can inform you that a upgrade of our current WIFI system (external) will take place the middle of March 2015, to... More 

Alicante, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2014

This hotel is a very clean comfortable hotel ideally situated for station to London or the coast there is a very good shopping precinct with most brand names nearby. We had a slight problem with our room upon arrival but the hotel immediately moved us at no inconvenience to ourselves upgraded us to a superior room on fourth floor we... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

Victoria, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 30, 2014

Good value and the location made us stay again at this hotel although it is quite dated inside and out. However, it comes with free Wifi, free parking, is very close to Sutton railway station. To central London it takes 20 to 30 minutes.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

barnsley
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2014

Our room was comfy, we had two queen size beds. The hotel was full but you rarely heard noise from the other guests. My daughter and I used the swimming pool, the man on reception there was very friendly. The steam room, sauna and jacuzzi looked really inviting but as my daughter wasn't old enough I couldn't try them. There... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

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Additional Information about Holiday Inn London Sutton

Address: Gibson Road, London SM1 2RF, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton England
Hotel Style:
#56 Spa Hotel in London
#255 Business Hotel in London
#384 Family Hotel in London

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