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Holiday Inn London Sutton

3.0 of 5 Hotel   |   Gibson Road, London SM1 2RF, England
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Ranked #369 of 1,063 Hotels in London
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239 reviews from our community

Traveler rating
    58
    114
    47
    12
    8
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51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed on a Saturday night to Sunday morning in Oct 2014. Every member of staff we encountered was friendly, helpful and absolutely impeccable so top top marks to them. Absent light bulb in one bedsioe lamp quickly rectified with no fuss when we reported it. Room was clean and more spacious than we expected in this price bracket but we... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. With reference to the 2 different room types I can inform you that this is the difference between a Executive Room as... More

Dublin
Top Contributor
54 reviews 54 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here recently and had a lovely time. Rooms are clean & comfortable, staff are very friendly & helpful and the bar food was lovely. I had a special dietary request and the lovely Irish staff member who was working in the bar on Saturday 12th around 2pm was very helpful and understanding. Thank you for a very pleasant... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Caterham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I took my family of 13 here for dinner bed and breakfast to celebrate my birthday. We had 5 rooms and ages ranged from 3 to 93. The rooms were pleasant and clean as was the rest of the hotel. It centrally located in Sutton so easy access to shop, station etc. All the staff were very helpful and willing... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I can only apologize for the inconvenience of having one guest lift operational at present due to a refurbishment program which will... More

Milton Keynes
Top Contributor
193 reviews 193 reviews
150 hotel reviews
237 helpful votes 237 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrive late and tired on a Friday after a long drive and could not find a parking space. I popped inside and was given clear directions to the underground area. The receptionist was friendly and efficient, and our meal with family in the restaurant was also tasty and quick( in contrast to my night before in a Crowne Plaza!).... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Edinburgh
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room was a good size but was tired and dated. There was no place to sit at a desk and do some work - I had to put the laptop on a coffee table. The choice of pillows was nice and sleep quality satisfactory apart from the noise from the next room through the locked adjoining door and the... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I would like to express my gratitude with reference to your positive comments on our staff as well sleep comfort, something I... More

Bridgnorth, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Holiday Inn London-Sutton is well located only a few minutes easy walk from Sutton station, making it ideal to get into central London within 30-40 minutes. The staff here are fantastic and go out of their way to ensure you feel really looked after from arrival to departure. Rooms are large and airy, many of them having been refurbished... More

Was this review helpful? Yes 2
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Checked in to holiday Inn and wasn't expecting very much. To my surprise the greeting I received by the staff on reception was 5 star plus, they were amazing. The 5 star treatment continued in the restaurant giving a feeling of happy and harmonious staff who cared about their Guests. Thank you all from the manager down.

Was this review helpful? Yes 2
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

Aylesbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 17, 2014

Hi, we stayed here Sept 14 in a large family room. Clean and well appointed and lots of space with 2 large doubles, but looking tired and dated so needs a refurbishment. However, staff all very friendly and a good breakfast served quickly and with a smile.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I have taken on board the comment you made about the room maybe being slightly dated and can inform you we have... More

Contributor
19 reviews 19 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2014

The staff were helpful and let us check in early as we had a wedding to go to. They also gave a free car park pass since we were just dropping things off (a little thing but it shows good customer service). The room was big (2 double beds) and clean. Couldn't find a hairdryer though. On the downside the... More

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I have taken on board the comment you made about the hairdryer (in the draw of the desk) as well remote control... More

Portsmouth, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 9, 2014 via mobile

Stayed here for the weekend with my young family as we had a weekend pass for chessington. I would definately stay again. Staff seemed happy in their job which showed in their efficiency and politeness. Spotless room and bathroom was generous in toiletries. We were given 2free drink vouchers for the bar as it was my husband birthday and the... More

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. We are looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More

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Additional Information about Holiday Inn London Sutton

Address: Gibson Road, London SM1 2RF, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton England

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