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Holiday Inn London Sutton

3.0 of 5 Gibson Road, London SM1 2RF, England
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Holiday Inn London Sutton
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Holiday Inn London Sutton
Holiday Inn London Sutton
Holiday Inn London Sutton
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261 reviews from our community

Traveler rating
    68
    120
    52
    12
    9
See reviews for
61
51
26
85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At 65 pounds a night, my expectations were low but this hotel goes above and beyond the price on nearly every measure - the staff are friendly and helpful, the rooms are pristine, the service is excellent, and the breakfast is tasty. Located in Sutton (about 45 minutes by train to the city of London), this hotel offers affordable accommodation... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I can inform you that a upgrade of our current WIFI system (external) will take place the middle of March 2015, to... More 

Alicante, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a very clean comfortable hotel ideally situated for station to London or the coast there is a very good shopping precinct with most brand names nearby. We had a slight problem with our room upon arrival but the hotel immediately moved us at no inconvenience to ourselves upgraded us to a superior room on fourth floor we... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

Victoria, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good value and the location made us stay again at this hotel although it is quite dated inside and out. However, it comes with free Wifi, free parking, is very close to Sutton railway station. To central London it takes 20 to 30 minutes.

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

barnsley
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our room was comfy, we had two queen size beds. The hotel was full but you rarely heard noise from the other guests. My daughter and I used the swimming pool, the man on reception there was very friendly. The steam room, sauna and jacuzzi looked really inviting but as my daughter wasn't old enough I couldn't try them. There... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

Brussels, Belgium
Top Contributor
60 reviews 60 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for 4 days over Christmas and had a lovely time. The room was comfortable & spacious, the staff super efficient & very friendly, the food was very good ... and all within 5 mins walking distance from the many shops in Sutton town centre - super for our Xmas shopping. Parking was easy, plus easy access to... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 21, 2014

Every year my family like to splash out on going out for a family birthday meal. This year we chose to have it at this hotel and paid £30 ahead per person for what can only be described as a school dinner. I have never used Trip Advisor before because my family and I are usually contented with a reasonable... More 

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. I am rather surprised that you use social media to make comments like you made as I know the service staff went... More 

West Byfleet, United Kingdom
Top Contributor
68 reviews 68 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 20, 2014

Ideally located in Sutton town centre this hotel is not intuitively reachable by car. Tantalisingly visible from the main road from Cheam to Sutton, you can only enter via the one way system. Once in, then there is the question of whether or not a parking place will be found in the forecourt carpark (£7 per night). I found the... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Marco Frik General Manager More 

Codsall, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2014 via mobile

The hotel is a bit dated but this is more than made up for by the amazing team who work here. All of the staff from reception / cleaners / leisure club staff were pleasant and eager to please. Denise in particular was especially helpful. Keep up the good work!!!

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More 

1 review
5 of 5 stars Reviewed December 15, 2014 via mobile

I have never written a review on here before. I only stayed for one night because of a family Christmas get together. Im disabled so needed a disabled room on the ground floor. Whilst they didnt offer a ground floor room they did have a room directly opposite the lift. Shortly after booking online I received a call from the... More 

Was this review helpful? Yes
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More 

LIVERPOOL
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 8, 2014

Just returned from a 3 night stay at this hotel.The room was clean and spacious.The staff were very polite and helpful.We had breakfast on Saturday morning and I have to say the staff were amazing.Polite and helpful,the food was good perfect poached eggs but my husband loved!!!! the black pudding.So nice to have the Spa.We will be back.

Was this review helpful? Yes 1
GeneralManager5_9, General Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service levels we aim for. Looking forward to welcome you back to the hotel in the near future. Marco Frik General Manager More 

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Additional Information about Holiday Inn London Sutton

Address: Gibson Road, London SM1 2RF, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton England
Hotel Style:
#55 Spa Hotel in London
#251 Business Hotel in London

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