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The Cumberland

4.0 of 5 Great Cumberland Place, Marble Arch, London W1H 7DL, England
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3,483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (626)
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There are newer reviews for The Cumberland
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Malta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2007

I was quite hesitant at staying at The Cumberland due some of the negative reviews that I had read by other travellers. However my recent stay there was a positive experience. True, on arrival I was told room was not available, but I got there at 10.30 am and it is common policy in hotels worldwide that check-in is in... More 

Was this review helpful? Yes 1
Cyprus
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 18, 2007

I had such a disturbing experience at this hotel I would never recommend it to anyone. I arrived around 11.00 in the morning for a 2 night stay and no rooms were available which is not unusual. I had got a "special" rate for the room of £300 for the two nights. The attendant was from Eastern Europe and his... More 

Was this review helpful? Yes 2
Glasgow
Reviewer
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 17, 2007

I booked the Cumberland for an anniversary weekend in London with my husband. I looked at the pictures online on the hotels own site and also on expedia. It looked lovely, trendy and modern. The entrance to the hotel was fabulous. The check-in staff were cheery and helpful. Everything was going well until we were given the key to the... More 

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Liverpool
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 15, 2007

I agree with all other reviewers who write about the poor standard of what are meant to be de-luxe rooms. The price we paid for b&B was £232.00 and the room was just an average standard room. I rang down to complain and was offered another room on the next floor which was bigger and a little more decorative, but... More 

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chelmsford
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2007

Well booked direct with the hotel groups reservation line and got a good deal, better than the hotel web site and other usual on line hotel web sites so good price for a hotel in this location. Hotel is massive ! not easy to navigate around, poor signage bt got there in the end. Very friendly and eager to please... More 

Was this review helpful? Yes 1
Glasgow, UK
1 review
2 of 5 stars Reviewed October 6, 2007

Stayed at The Cumberland on business and was not impressed from the moment I entered the hotel. Lots of small, but unacceptable points made for an unsatisfying stay at this hotel. - Most of the staff were incredibly rude, unhelpful and dismissive. - The room itself was fine but really small. - Somebody walked into my room at 6pm at... More 

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England
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2007

Not really sure why people feel the need to complain about the smallest of things. e.g yes the drinks are expensive in the hotel, but are drinks not expensive in all hotels?? my hotel room was lovely, very comfy pillows on the bed, full size mirror and gorgeous bathroom, with a wonderful view of... pipes and a roof!! nice, but... More 

Was this review helpful? Yes 2
Meath,Ireland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 25, 2007

We booked the Cumberland at the last minute after a disappointment at another hotel. The Cumberland did not disappoint. The staff were eficient and friendly. The room was very comfortable (with a huge plasma tv) and one of the comfiest beds i have ever slept in! The location is excellent, next to Marbel Arch tube, and many bus routes just... More 

Was this review helpful? Yes 1
Pakistan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2007

Really liked Cumberland hotel for its ideal location right on Oxford Street. I stayed there for one week with my partner and really enjoyed our stay over there. It is close to many nice places e.g. Oxford Street, Bond Street, Regent Street and Picadilly. Underground stop Marble Arch is right next to the hotel. The room was spacious and very... More 

Was this review helpful? Yes 1
dublin, ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 15, 2007

Just returned from The Cumberland Hotel today. Great location to Oxford street and to all areas in London via tube. Large hotel which is modern in style and appealing to large corporate parties and conferences. Plenty of staff to cater for the large number of clients staying at the hotel and they deliver the services quite satisfactory however do not... More 

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Additional Information about The Cumberland

Address: Great Cumberland Place, Marble Arch, London W1H 7DL, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Cumberland 4*
Number of rooms: 1019
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, Expedia, getaroom.com, Agoda, Priceline, Despegar.com, TripOnline SA and Odigeo so you can book your The Cumberland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
The Cumberland London, England
Hotel Style:
#258 Luxury Hotel in London
#287 Family Hotel in London
#326 Romantic Hotel in London
#339 Business Hotel in London

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Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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