The lobby was modern art museum-esque and fully of tourists of all stripes, but the basics of this hotel - rooms, closets, showers, food, gym - were average at best. Felt like I paid for the lobby. Wish it was a style I liked. more

This hotel has a phenomenal location – you can almost touch Marble Arch as you come out of the front door. Reception is vast – which is probably just as well as you need a lot to look at while you wait to check in. There is some really impressive sculpture to look at – which is just as well,... more

This hotel is in a good location for shopping (right next to Oxford Street) Our room was quite large with iron, ironing board, flat screen tv etc.Comfy bed. The hotel does seem rather impersonal. The main entrance lobby is very large and ultra modern. The biggest problem was the time taken to book in. We had pre-booked and pre-paid and... more

Whilst no doubt a great location, the room we had was pokey, dimly lit and the bathroom badly designed. The room wasn't even serviced until I had called, which is not acceptable at 3pm after a long day out. Shower in bathroom let more water out on floor, and the sink unit was so badly designed there was water everywhere.... more

Theres no doubt, when you first walk through the doors into the reception/atrium, you're impressed. The staff seem slick and efficient the space is dramatic and cathedral like with excellent videoart and sculpture. That smug feeling of money well spent, however, melts away as you enter the bedroom area. When the idea of "IKEA on acid" dawned on the room... more

I rang prior to arriving asked for an upgrade. Was informed i would have a luxury room! the room was located in the annexe of the hotel. basement room, lift out of order bed was touching the wall, the room was so small!!! Returned at 3pm next day, the room had not been made up... The shower didnt work properly,... more

Stayed 2 nights at Hallow'en weekend - great location,1 minute from Marble Arch Tube Station, just off Oxford Street. Lobby is very impressive but had to spend 40 minutes there checking in - it was a busy Friday afternoon, 5 desks open but not going anywhere fast. Huge no. of rooms but all boutique type i.e. small. Bed (nice) takes... more

Terrible, terrible, terrible!!!! Booked and prepaid for a delux double. After queing at check in we got a very large and spacious twin with blood on one of the pillows. When we said we were not happy at this and wanted what we had actually booked, we were told that the hotel was full but we would be moved the... more

Do not be swayed by the modern lobby with all of the crazy statues once you get on the elevator every expectation must be lowered. Our room was extremely dark (it had one light that was about the size of a golf ball). Thus, making it a tad difficult to see when you wanted to get ready in the evening.... more