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All 1,071 London hotels

The Cumberland

4.0 of 5 Hotel   |   Great Cumberland Place, Marble Arch, London W1H 7DL, England (Marylebone)
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Ranked #381 of 1,071 hotels in London
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I enjoyed my stay in the Cumberland. Great location right in front of marble arch with Oxford street within easy walking distance. Room comfortable, I slept very well, beds also comfortable. Rooms were small but typical of London style but modern enough. Service in bar and restaurant very slow but food was good but expensive. Will definitely return.

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Huddersfield, United Kingdom
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent the London Marathon weekend at the Cumberland Hotel, this being our 3rd year in a row, and we were not disappointed. Yes the rooms are small but adequate and there were no signs of it getting "tired" like most large hotels. Our room looked and felt like it had just been decorated, same as it did last year... More

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Co Clare
Contributor
13 reviews 13 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is the second time we have stayed here and again we felt this hotel is cold, uncomfortable and very cramped! On check in our room wasn't ready and so we had to wait until 4.45 to gain access to the room this made things difficult as we had a dinner reservation pre theatre for 5.30 so our first night... More

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Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The initial impression of the hotel were great, its really close to Marble Arch tube station, and was greeted at the door by a doorman, in a very smart uniform. Reception is very classy - large enough that even a decent crowd doesnt make it look 'busy'. Went to over to check-in, and both my mum and myself had trouble... More

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MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you very much for taking the time to write a review following your stay with us. I very much appreciate your detailed comments as it is only with such comments that we can strive to make improvements wherever we can. Please accept my apologies for the problems you encountered with your room. This is clearly not the... More

Bacolod, Philippines
Top Contributor
63 reviews 63 reviews
63 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As you enter the hotel, you will be immediately enchanted by the spacious lobby with an interplay of art, sound, light, and motion. As you enter your room, everything changes to disenchantment. The room is crammed (meaning small) and minimalist (meaning bare). The position of the television was at the extreme left of the wall while the bed was in... More

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Derry, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

HI All Just back from 2 nights in the cumberland marble arch and probably the worst experience in a hotel i have ever had ( no exaggeration ).Was over for the london marathon so wanted a good hotel so i could get a good nights sleep before the run.When we arrived at 5 o clock on saturday evening our room... More

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MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, First of all, I would like to thank you for taking your time and giving us your feedback regarding your recent experience at The Cumberland Hotel. Feedback such as your own is crucial for us and of the highest importance in order to improve the level of service that we provide. On behalf of the team, I would... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

my husband and I stayed there for the London marathon as we were taking part with a charity group and from as soon as we arrived to the moment we left we had been looked after. all the staff were friendly and very accommodating. they couldn't help enough. food was excellent, night before the marathon had been a pasta buffet... More

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MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for taking the time to Review our hotel on TripAdvisor. We are delighted that you enjoyed your stay with us and that you were well looked after for the duration of your stay. It is always a pleasure to read such wonderful comments about our staff and service and we very much look forward to seeing... More

Dublin
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel has a great location at the top of Oxford St overlooking Marble Arch and Hyde Park. The lobby is very modern, with huge painted bronzes, and wide open spaces. The room was spacious, and the bathroom good size. The room was a litle tired, but certainly not bad. On the Sunday night, we went into the Carbon bar,... More

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MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for taking the time to share your review with us. London is truly a remarkable city, and I could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. All comments, positive and negative are shared with the entire team at... More

Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I've stayed at this establishment twice now and I have to say that both times were quite a disappointment. The rooms are very small and they were not very clean, and they looked quite worn. The in-room amenities were mediocre, at best. The lobby, bar, and restaurant areas are nice and the restaurant food was quite good. Access to the... More

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MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with the cleanliness of the room. We take this issue very seriously at our hotel and I have discussed this with our Executive Head Housekeeper who joins me... More

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night, excellent location outside marble arch and next door to underground. Quick check in process, easily found our room, some people on here have found that difficult, our floor was signposted. Room was quite small though had all the basics, tea coffee, iron, hair dryer, tv etc. large bed which was comfortable. Bathroom was good, walk... More

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MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for giving us your valuable feedback on Tripadvisor. I am truly delighted to hear that the Hotel's central location perfectly suited your requirement. Please do not hesitate to contact us should you require assistance for your next visit and I will ensure that you have wonderful experience at The Cumberland Hotel. Kind regards, Ian Peck General... More

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Additional Information about The Cumberland

Also Known As:
The Cumberland Hotel
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Cumberland Hotel
The Cumberland London, England
Address: Great Cumberland Place, Marble Arch, London W1H 7DL, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#238 Luxury Hotel in London
#304 Family Hotel in London
#328 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Cumberland 4*
Official Description (provided by the hotel):
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch it is perfectly located with superb service and facilities even boasting a Michelin Star among it's many accolades. It's inspiring lobby exhibit's inspirational original works of modern art, perfectly complimenting it's contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 
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