Great lobby Bad smell corridors Very very very small rooms Great location , near the station Wonderful staff they had changed our room because the a/c wasn’t working Didn’t like the breakfast Very long cue for the check-in more

Just got back from staying at The Cumberland hotel and had a brilliant time! Had read the reviews previous to my stay and was preparing myself for waiting hours in the reception to check in... I was there a matter of minutes. We got to our rooms which were brilliant. Nice and fresh. Beds were AMAZING! You might not want... more

On arrival it feels as though you have entered an airport - large and impersonal with a long queue to check-in. The room was fine, with a surprisingly comfy bed. Had a good sleep here despite noisy guests getting in very late/early and making loads of noise (what is wrong with people eh?). Very convenient for Oxford Street and shops... more

This is a fab hotel.. well worth the costs.. Beautiful well laid out rooms with everything you could possibly ever need.. Quiet even though situated on a main road. more

Family holiday in London with children of 3 and 1.5 Booked a junior suite with extra bed and cot. Extra bed was not there on arrival despite confirmation of booking details by phone the previous day of arrival. Reception staff made an error with key cards. Called reception but would not send someone up, so had to go back and... more

As i said in the title, the location is fantastic. I stayed there for a function on Park Lane. V nice hotel, very modern lobby/bars/restaurants etc. Drinks and service was prompt and efficient. Breakfast was very spread out, maybe this is the way some people like it but you had to walk from either end of the breakfast room to... more

This was special birthday treat. The lobby is lovely but we were sent up to the eighth floow to a tiny and very smelly room (smoking). Asked to be moved to a non-smoking room and packed off down the road to another buidling. This had a dedicated reception manned by a member of staff who did not even greet us... more

The bars and reception area of this place are just stunning and the hotel is in an excellent location. Perhaps I was in a cheaper room, but the room was cramped and badly laid out. However, it was possibly the most comfortable hotel bed I've ever stayed in (and I travel a lot!). The service on reception and at breakfast... more

The lobby was modern art museum-esque and fully of tourists of all stripes, but the basics of this hotel - rooms, closets, showers, food, gym - were average at best. Felt like I paid for the lobby. Wish it was a style I liked. more