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The Cumberland

4.0 of 5 Hotel   |   Great Cumberland Place, Marble Arch, London W1H 7DL, England (Marylebone)
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65%
Ranked #391 of 1,073 hotels in London
A recent review
4 of 5 stars reviewed yesterday
marineman56 Bahrain
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3,216 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (524)
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Bahrain
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is in a prime location, at the top of Oxford street, excellent for shopping, eating, strolls etc. It is a renovated, good sized for London. air-conditioned rooms, good TV entertainment, the size of the bathroom is just right with a shower cubicle. The standard rooms are slightly smaller, but still good. I would go for smart rooms if... More

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Valencia
Top Contributor
73 reviews 73 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very good staff, great location but the rooms needed a bit of work. I saw walls that were chipped and had holes, but nothing bad. Staff and location made this a great hotel. Very pricy for what you get as well, but it is London.

Was this review helpful? Yes
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for your comments posted on Trip Advisor. I read with delight how you truly enjoyed your stay at The Cumberland Hotel. I am most delighted to read that our staff provided wonderful service, which was the finishing touch. We pride ourselves on our service standards, but it is still a joy to hear when we have... More

New York City, New York
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at the hotel for one night and was really impressed by the size of the rooms, cleanliness and it's location. We choose this hotel as it was the most reasonably priced hotel in the area of choice. Highly recommended for any one visiting London and looking to stay in the heart of the city close to all attractions.

Was this review helpful? Yes 1
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, I am most pleased to read that your stay with us was an enjoyable one. Our central location being only a short stroll to Oxford Street for shopping and a short walk to the underground is also extremely useful for the London traveller. I do hope we have the pleasure of welcoming you back again in the future,... More

Top Contributor
51 reviews 51 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at The Cumberland on a number of occasions with friends as well as family and it has always been a pleasant experience. The rooms are not luxurious however they are clean and spacious. I would always recommend having a room with club access included as the snacks and drinks are an added bonus! This hotel is not... More

Was this review helpful? Yes 1
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for giving us your valuable feedback on Tripadvisor. I am truly delighted to hear that the Hotel's central location perfectly suited your requirement. Please do not hesitate to contact us should you require assistance for your next visit and I will ensure that you have wonderful experience at The Cumberland Hotel. Kind regards, Ian L Peck... More

Glasgow, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I visited here with my wife and another couple in February 2012. We got a 2 night stay and a theatre ticket for a knockdown price. We arrived very early but the man on reception was willing to check us in a few hours before the allocated check in time but he could only offer us rooms on different floors,... More

Was this review helpful? Yes 1
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for taking the time to write such a wonderful review of our hotel. We are very fortunate to have such a good location in central London. Your praise of the hotel has been communicated to all involved and I am glad you had such a lovely time. Please do not hesitate to contact us should you... More

Merseyside, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

we arrived at 11 in the morning and were greeted by staff in the reception which was busy but were seen straight away. the receptionist not only booked us in but showed us to our room. we cannot fault anything with this hotel would recommed it to freinds relatives and business colleagues. we have read other reviews and can catagorically... More

Was this review helpful? Yes 1
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you very much for your recent stay at the Cumberland hotel and for posting a great review on TripAdvisor. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back... More

Guernsey, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at the Cumberland several times and have always found it to be a convenient and pleasant place to stay. I love the 2 different bars as this gives you a place to meet for business and then move downstairs to the Bar proper where you can watch the footie and kick back after a hard days work,The... More

Was this review helpful? Yes
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for posting a review here on TripAdvisor with regards to your recent stay with us at The Cumberland Hotel. I am pleased to read that your overall experience was an enjoyable one and that our team were able to make your time here with us as relaxing as possible. I am sure you will give us... More

Top Contributor
59 reviews 59 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our stay at The Cumberland was our first during a two-week trip to Europe. Jet-lagged, hungry and in need of courteous front desk staff, we were instead told that since we had requested "early arrival" that we would be charged an extra night at this hotel. This is not an inexpensive hotel, and we were not amused. My husband escalated... More

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Tallinn, Estonia
Top Contributor
72 reviews 72 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have stayed in London in many very nice hotels and this was definitely my worst experience. I was expecting a modern luxury hotel but in the reality the hotel had a personality of the ice cube. Lobby is huge and unwelcoming. Nobody was there to help with our bags which was very strange in this class of the hotel.... More

Was this review helpful? Yes
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, I would like to thank you personally for taking the time to give us your positive and constructive feedback, it is through feedback such as yours that we can rise to the challenge of exceeding our guests expectations. Please accept my sincere apologies for the overall disappointments you experience here at The Cumberland Hotel, all my heads of... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We have just our wonderful 2 night stay .The rooms are spacious , clean and comfortable with period decor.It was very comfortable, peaceful and secluded.It has a wonderful colonial feel that you would expect of this amazing hotel but if you like all mod cons and an ultra modern bathroom .The staff were all lovely.The staff are always attentive, friendly... More

Was this review helpful? Yes
MeskeremA, General Manager at The Cumberland, responded to this review

Dear Reviewer, Thank you for the fantastic review. Of all the positive points you mentioned, needless to say the most rewarding to hear is the appraisal of the staff you encountered. Customer service is always the most important part of staying in a hotel and I'm happy to hear you found out team members attentive, friendly and professional. I certainly... More

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Additional Information about The Cumberland

Address: Great Cumberland Place, Marble Arch, London W1H 7DL, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Cumberland 4*
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Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
The Cumberland London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#249 Luxury Hotel in London #305 Family Hotel in London #324 Business Hotel in London #326 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch it is perfectly located with superb service and facilities even boasting a Michelin Star among it's many accolades. It's inspiring lobby exhibit's inspirational original works of modern art, perfectly complimenting it's contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 
Number of rooms
1019

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