I stayed at the Cumberland with 5 friends, in 3 rooms, which we booked and paid for in advance with a travel agent. Check-in time was 2pm, but by 3pm we still only had 2 rooms and they said that they didn't have a 3rd twin room for us. After much negotiating, a double room was provided - not what... more

We stayed here for 2 nights the weekend of 3-5 July for: concert in Hyde Park (great location for that as it's just across the road), shopping (great location for that too as it's situated at the end of Oxford Street) and a concert at Wembley. Overall it was fine, we got a reasonable deal at £238 for 2 adults... more

The Hotel Cumberland is ideally located for shopping on Oxford St and for sights, dining etc around Mayfair and Knightsbridge. Marble Arch tube is feet away and the Edgeware Rd with all it`s many restaraunts only a street away. That said the Hotel trys to be something it isnt which is smart modern and contemporary. It`s all been done before... more

I am well aware that trying to find value in Central London is no easy task. I am also aware that if you are going to stay in a hotel with such an amazing location , you are going to have to pay for the privilege. However....... The check in is truly a disgrace. Indifferent staff blithely work at a... more

I have been in this hotel for 5 days during some conferences. First contact with it you can say it is obviously huge : around 1000 rooms! Problem is that people working there are not as numerous as they should be (even if they are very polite) : result is - 30 minutes waiting to check in -Mini bar have... more

Hotel clean and my room was modern and pleasant if a little small. Not really a 4* experience bedroom but perhaps they keep the better rooms for people who pay more than I did- through an internet discount site. Excellent location. As other people have said, reception area is clinical, large and unwelcoming. The same goes for the bar- no... more

I’ll go with the positives first: great location - near the tube, near Oxford st, near Hyde park – and by near, I mean next to. Our room (delux double) was very decent size, clean with big TV and nice comfy bed. In terms of the negatives, there wasn’t one big thing and it was nothing outrageously bad, just lots... more

I stayed there for 2 nights in June 2009 and the only good thing I have to report of the hotel is the location. The first room we were allocated on the 1st floor, above the nightclub located within the hotel. The room was extremely small, we could not walk round both sides of the bed and all we could... more

We had read the mixed reviews on this site before we arrived so were prepared. The hotel is right above Marble Arch tube so it was easy to get to with our luggage which was great. On arrival we were inpressed by the lobby area. The check-in queue was not too long but it still took a long time to... more