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BEST WESTERN Maitrise Suites Apartment Hotel

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50 - 54 The Broadway, London W13 0SU, England
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BEST WESTERN Maitrise Suites Apartment Hotel
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BEST WESTERN Maitrise Suites Apartment Hotel
BEST WESTERN Maitrise Suites Apartment Hotel
BEST WESTERN Maitrise Suites Apartment Hotel
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110 reviews from our community

Traveler rating
    44
    34
    17
    3
    12
See reviews for
26
40
4
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
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English first
  • All months
    (110)
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    (25)
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    (23)
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    (29)
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    (33)
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1 review
2 of 5 stars Reviewed January 25, 2015

Both my partner and I booked the room for the weekend to visit some friends in London. Our first night stay was ok however there were issues from the start. It stinks of subway through out the whole building, which is quiete sickening we found. We then had issues with our room. The light in the bed room didn't work,... More 

Was this review helpful? Yes 1
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay with us. I am very disappointed to hear about the incident at the hotel. Having investigated into the Matter it has come to my attention that you returned to the hotel at half past midnight with a group of eleven friends wanting to continue your party... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

My boyfriend and I stopped in July 2014 from Friday-Sunday and for the price we payed we was pretty impressed. It had great facilities; a nice bathroom and shower, big tv with freeview, great kitchen area and the bed was huge I loved it! It's situated by many bus stops and a bus ride or 10-20 minute walk from Ealing... More 

Was this review helpful? Yes 1
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 31, 2014

Arrived here on the Tuesday before Christmas, the staff seemed very nice and the room functional for the most part. The bed was however very uncomfortable. Imagine lying on a lumpy mattress with a plastic cover and no other barrier but a sheet....an unpleasant feeling. Decided to remove this plastic cover to at least not be sweating bullets, and was... More 

Was this review helpful? Yes 2
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing Best Western Maitrise Suites for your stay. I am disappointed to hear that your stay was not to the expected standard from the hotel as per your review. After having investigated into the matter I have been informed by the team that you did not have the heater on and that your business came... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

I booked two rooms for two nights. The location of this hotel is perfect. Right on the high street. There is a 24hr store directly opposite and supermarkets & restaurants a short walk away towards to common. The rooms to the rear have French doors which are nice to open. The front room smells of the sandwich shop downstairs, can... More 

Was this review helpful? Yes 2
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

Vermilion
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

Great space but not very good beds at all. Location to get to London is great overall good but the beds the space for a family with kids is great just no one sleeping very well. Im sure this is not a big fix for them.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am disappointed to read that you did not enjoy stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

Howden, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 10, 2014

Me and my partner stayed here as the location was conveniently close to wembley where we were watching the NFL game. The man on the desk was very friendly and informed us of where to get the nearest bus and where to eat in the area ect. He offered us room 205. When we opened the door to the room... More 

Was this review helpful? Yes
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

Halifax, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2014

This hotel room is very spacious, There is a combined living and dining room, a separate small kitchen with an oven with stove top and utensils, and a bathroom. There is a fridge and washer and storage closet. We used the stove several times to heat meals and we used the washer. There was a nice flat screen TV in... More 

Was this review helpful? Yes 1
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

Perth, Australia
1 review
3 of 5 stars Reviewed October 7, 2014

Interesting part of London. Very multi-cultural. Accommodation was much improved when we were moved to a rear room. The hot water was not working in the first (front) room. There was nowhere for the taxi to park, and we were dropped off at the back and walked trough the chicken shop to get to the front entrance. A sign on... More 

Was this review helpful? Yes
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

Lagos, Nigeria
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 1, 2014

Had a very nice 9 nights stay here.Beautiful and spacious with very good customer service. The location around ealing broadway had everything you would require shops,malls,restaurants,parks. Very excellent location with every service within a short radius.The only downside is the near complete absence of wifi.The advertised wifi is a ruse as the service is next to nothing. Overall it's a... More 

Was this review helpful? Yes 1
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

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