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BEST WESTERN Maitrise Suites Apartment Hotel

50 - 54 The Broadway, London W13 0SU, England
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BEST WESTERN Maitrise Suites Apartment Hotel
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BEST WESTERN Maitrise Suites Apartment Hotel
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121 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (32)
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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We were welcomed by Ángela with a big smile, very polite she help us with our reservation, she guide us with the best option for transport, shops around the hotel... The reason for us to select this hotel was the greatest service from Angela and the price for all the comfort of been in a flat just like your house,... More 

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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We booked 3 apartments here, no smile no hello when we arrive, the lady at the reception Angela probably needs a hobby because she is so rude it is unbelievable, never ever stay at this hotel it smells of subway as per previous reviews and really should be closed down, the lady at the reception is the rudest woman ever

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Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Mr Zaher, After having investigated into the details of the review, I would like to ensure that we look after our property with care and attention which is reflected in the reviews written by our guests. Although our hotel is situated in between two restaurants our housekeeping team do a great job ensuring that the lobby or any part... More 

Blackpool, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Tricky to find in the car, front of the buliding is only small and in the middle of shops so you can miss it if you dont look carefully.The car park is at rear and covered by CCTV from hotel. Staff were brilliant and really helpful. Helped me with details of public transport etc.I stayed in an executive suite, situated... More 

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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed May 29, 2015

As a family of four, we were very impressed with the Suites (we were in room 302). A lovely living space with ultra comfy sofa bed for the children, separate kitchen, bathroom and double bedroom for us. Worked well as we could put the kids to bed and then chill out in our room which also had a tv. Everything... More 

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Mexico City, Distrito Federal, Mexico
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 28, 2015

Although I lived in Ealing, I had to book a hotel for my last day in my flat, as it needed to be professionally cleaned. I must have passed by this hotel at least a 100 times without a second glance. However the property is amazing! Wide and ample spaces, fantastic decorations, a great functioning kitchen and a big living... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 13, 2015

I've been her with my boyfriend last summer, we spent here 5 wonderful days. We were really satisfied: our apartment was beautiful, clean and we found it really comfortable. The only drawback was the distance of this hotel from the town center ( zone 3 of London I guess). The room service was really good and the receptionists were very... More 

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Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review and recommending our hotel. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding... More 

2 reviews
5 of 5 stars Reviewed May 3, 2015 via mobile

Stayed in the BW Maitrise Suites with family (incl. 2 young kids) and had a great experience. The hotel is tastefully furnished and has a modern look. It's clean and comfortable. Home away from home. Only downside is the busy street - we heard ambulances every half an hour. I suppose that's part of the London-experience though. :) Since it's... More 

Was this review helpful? Yes
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

2 reviews
5 of 5 stars Reviewed April 25, 2015

I'd booked 4 rooms at this property for my parents and their friends through agoda's secret deal promotion, i.e. will be guaranteed a special deal at a hotel but I wouldn't know which one. Unfortunately I'd entered the wrong booking dates and despite contacting and speaking to agoda several times, they were unwilling to do anything about it and said... More 

Was this review helpful? Yes
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay and leaving the review. I am happy to read that you had a pleasant stay with us. Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing.... More 

Surrey, United Kingdom
1 review
3 of 5 stars Reviewed April 21, 2015

The hotel is good for the price my partner and I paid. Nice spacious rooms with comfortable furniture and tasteful decor. The staff were very nice and helpful with a friendly manner. We were given a room on the 3rd floor at the back of the building and it was very peaceful and secluded perfect for a couples retreat. The... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 25, 2015

Both my partner and I booked the room for the weekend to visit some friends in London. Our first night stay was ok however there were issues from the start. It stinks of subway through out the whole building, which is quiete sickening we found. We then had issues with our room. The light in the bed room didn't work,... More 

Was this review helpful? Yes 3
Deven S, General Manager at BEST WESTERN Maitrise Suites Apartment Hotel, responded to this review

Dear Guest, Thank you for choosing the Best Western Maitrise Suites for your stay with us. I am very disappointed to hear about the incident at the hotel. Having investigated into the Matter it has come to my attention that you returned to the hotel at half past midnight with a group of eleven friends wanting to continue your party... More 

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