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Citadines South Kensington

#272 of 1,058 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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35 Gloucester Road, London SW7 4PL, England
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City Winter Escape
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1 room 1 adult
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Citadines South Kensington
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507 Reviews from our TripAdvisor Community

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Mumbai, Maharashtra, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Absolutely no services were available, including the conventional touch up to the room. All services were charged highly. Their website nowhere mentioned that it was an unserviced apartment, and when we got there the reception was like we only change it recently so haven't updated out website yet. Room was smaller than it looks. The only plus point is its... More 

Helpful?
3 Thank AMAN2299
Singapore, Singapore
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Checked into apartment without hassle. While furnishing is good, the size of it was below expectation. It was also disappointing that the washing machine is located centrally outside the apartment. Service at the front desk was great providing advice on transport and attractions. We enjoyed the nice neighborhood and the location which to us are the key benefits of the... More 

Helpful?
Thank AlbusD
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear AlbusD, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our services. We hope to welcome you again. Best regards, Gabor More 

George Town, Malaysia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a good hotel located in a pleasant and convenient location. With the Gloucester Rd tube station nearby and with numerous museums and parks within a short walk, this is indeed a good place to stay. Service is also superb at this hotel.

Helpful?
Thank Tay08
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Tay08, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look... More 

Sydney, Aust.
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took two rooms here just before Christmas. The hotel/apartment was comfortable, clean and staff were friendly. Location is handy to museums and shopping within an easy 5 minute walk. Nearby restaurants were a mixed bag but plenty of opportunity to dine easily and well.

Helpful?
Thank Fairway_Smooth
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Fairway_Smooth, Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Best wishes, Gabor More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 7, 2016 via mobile

The hotel is in a perfect location, near the museums, the shops of high street Kensington, and Knightsbridge and all the restaurants of Gloucester road, south Kensington. Near to bus stations and underground. The staff was very helpful always eager to help. Cleaning was at very good standard:)! We will definitely return back next year!!!

Helpful?
Thank Karamare
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Karamare, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look... More 

Level Contributor
166 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed January 6, 2016

Citadines is a very well presented and maintained hotel with service to match. We were upgraded to a full apartment that was arranged over two floors; sitting room and kitchen on the ground; bedroom and bathroom on the first floor. All the fixtures,fitting, toilettes etc were of a high quality and well appreciated. No complaints and would certainly book again.

Helpful?
Thank ridler36man
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear ridler36man, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Best regards, Gabor More 

George Town, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 5, 2016

The Citadines South Kensington is a good hotel located in very pleasant surroundings. The location is also very convenient as it is only a short walk to the Gloucester Rd Tube Station. Attractions such as the Victoria & Albert Museum, the Natural History Museum, Science Museum, Royal Albert Hall, Kensington Gardens, etc are all within walking distance. The staff in... More 

Review collected in partnership with this hotel

Helpful?
Thank ttam08
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear ttam08, Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Warm regards, Gabor More 

Sydney, Australia
1 review
5 of 5 stars Reviewed December 31, 2015

The location is fantastic, room, amenities and service all excellent and the staff members did everything to make our stay memorable. I strongly recommend Citadines South Kensington and intend going back again and again!

Review collected in partnership with this hotel

Helpful?
Thank sharlie9
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear sharlie9, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Kind regards, Gabor More 

Paris, France
1 review
5 of 5 stars Reviewed December 28, 2015

Very good location, in a nice & calm area of London, while close to all main points of interests. Very good & warm welcome from property's staff. Good apartments, very quiet & well furnished. Ideal for family stays. All facilities around (restaurants, shops, supermarkets, underground)

Review collected in partnership with this hotel

Helpful?
Thank virginies295
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear virginies295, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Best regards, Gabor More 

Singapore
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 21, 2015

I stayed at the Citadines South Kensington apartments for 5 nights for during a conference. As I joined the loyalty programme, the overall price for 5 nights in the deluxe studio apartment was more or less the same as for a single room at a nearby hotel. The apartment was so much more comfortable than a small hotel room -... More 

Review collected in partnership with this hotel

Helpful?
Thank PoppyTan
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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