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Citadines South Kensington

3.0 of 5 35 Gloucester Road, London SW7 4PL, England
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Certificate of Excellence 2014
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Citadines South Kensington
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Citadines South Kensington
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330 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After staying in about 15 hotels in London, I found the hotel I'll be happy to return to over and over again (as long as they keep their prices reasonable). A very big room with totally equipped kitchen (there is no restaurant but you can have a room service or cook your own meals), wi-fi connection (they promised it's gettining... More 

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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

At the end of our holiday my husband came down with a bad flu the staff were wonderful allowing us to check out late with no extra charge, and offering any assistance. The location is great being in the heart of South Kensington walking distance to the V&A and Natural History Museum, there are lots of quality food shops in... More 

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Hermosa Beach
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location; near underground great areas to walk to including Hyde and Holland Parks and Kensington. Neat and clean, good sized rooms and kitchen, nice enough staff...couldn't ask for more for the price!

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Hong Kong
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Due to my good experiences to stay at Citadines Barcelona (Rumbla) & Paris (Les Halles), I could only rate average for South Kensington. However, to be fair, staff hosptality & service, cleaness, & location are up to the usual standard of Citadines.

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Valence, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice apartment hotel. Well situated in central London. Close to museums, Royal Albert Hall. Lots of good shops and restaurants nearby. Gloucester tube station 10 minutes away, Hyde Park 15 minutes away (on foot).

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your comments on Tripadvisor regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I hope we are able to further exceed your expectations should you stay with us again, we very much look... More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This was our 2nd stay at this hotel and we loved the location . The rooms were clean, although the small staircase was awkward with bags. We stayed with 2 adults and 2 children - the one bedroom is probably too small for our family now but it would be ample for a family with one child. It was great... More 

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Sarah, Thank you for your feedback regarding your recent stay at Citadines South Kensington. I’m very glad to read that it was your second visit in our residence, I do hope we can welcome you back very soon again. Best regards, Gabor More 

Kuwait City, Kuwait
1 review
4 of 5 stars Reviewed 2 weeks ago

A fabulous self-contained apartment, however the beds were below standard. Would have asked to move to another room if we had been staying longer than 3 nights. Great location nearby transport, shops and restaurants. Helpful staff, but apartment not serviced unless you stay more than 6 days. Would definitely stay again, if better beds could be guaranteed.

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Sandra, Thank you for your comments on Tripadvisor. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I have made a note of your comments regarding the uncomfortable bed in your apartment. I would like to inform you that after a recent survey we carried... More 

Campbell, California
Top Contributor
62 reviews 62 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The apart-hotel concept is great for families or extended stays. Really great locations in key cities with a nice simple setup. The room type we had was adequate and with a pretty good pull-out sofa for our daughter meant we were quite comfortable. Only downside was that this Citadines does not have any breakfast service in contrast to others I've... More 

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Russell, Thank you for your comments on Tripadvisor regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

A very bad choice : the beds were horrible- a pain in our backs for 4 days The bathroom : a cupboard wish the toilets inside ! The housekeeping never done- no safe no warm welcome You must pay before you leave! We won't recommend this hotel

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear JeanLuc3364, Thank you for your recent post on Tripadvisor. Please accept my apologies for not meeting your expectations while staying in our residence. Your comments on your recent stay really disappoints me as it shows we failed to deliver the required standards of service and product. I will most certainly will check where we failed and ensure to improve... More 

Sydney, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Have stayed here & other Citadines on several occasions. Love the location & the brand is well run. Only minor glitch was requested specific aspect for my room months before when booking & had difficulty getting request & had to change rooms few times (on 2 separate check ins) which is a bit inconvenient as checkout at noon & rooms... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Sandy2009, Thank you for your feedback. I’m very glad to hear that you choose a Citadines property for your stays and I'm proud to read that we meet your expectations when you stay with us. Your positive comments about Citadines South Kensington in particular are much appreciated, though I’m sorry to read about the inconvenience you experienced regarding your... More 

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Additional Information about Citadines South Kensington

Address: 35 Gloucester Road, London SW7 4PL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
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Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London
Citadines South Kensington London, England
Hotel Style:
#14 Green Hotel in London
#182 Romantic Hotel in London
#279 Business Hotel in London
#295 Family Hotel in London

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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