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Citadines South Kensington

#268 of 1,060 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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35 Gloucester Road, London SW7 4PL, England
Best prices for: 1 room 1 guest
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Citadines South Kensington
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Citadines South Kensington
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363 reviews from our community

Traveler rating
    135
    147
    41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Huddersfield
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staff most helpful and friendly. Location very convenient for Albert Hall and plenty of shops and places to eat nearby. Accommodation very good. Pillows rather hard and settee not too comfortable but overall excellent with everything thought of in the deluxe studio that we stayed in. Television not too easy to see from the bed. Very clean and modern accommodation... More 

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New Jersey
Contributor
12 reviews 12 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The only reason I gave Citadines South Kensington four stars instead of five has to do with its uneven wireless coverage, which has also been noted by some of the other reviewers. I have stayed at many Citadines throughout Europe and of all of them, Citadines South Kensington has the nicest and more helpful staff. Sometimes for us native English... More 

Was this review helpful? Yes 1
Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in a loft apartment and it was cosy, comfortable and clean. It was also near to the Tube for quick access to sightseeing spots. We liked the Starbucks next door and had a hearty breakfast daily at the cafe near to Tube station. The staff were friendly and helpful and we enjoyed the free coffee machine at the lobby.... More 

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Chan, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Warm regards, Gabor More 

Bellingham, Washington
1 review
4 of 5 stars Reviewed 1 week ago

Great value and service. People are extremely nice and helpful. No air conditioning, and an open window allows the busy street noise in early - however, not bad at all and would come back. Rooms are small - but that seems traditional when traveling through Europe.

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Best regards, Gabor More 

Albany, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our apartment was one facing the road, it was clean, comfortable and perfect for traveling with kids ( under 8). The museums were just a short walk away where we spent most of our day. Lots of eating options nearby .. Breakfast at Fait Maison , wraps at Sandwich place, grocery ( for all your cooking needs). Public transport is... More 

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Warm regards, Gabor More 

Sogn og Fjordane, Norway
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Citadines Kensington is the place I keep coming back to. Feels like a home from home. Lovely staff, very helpful,service excellent. Clean,great location,close to buses/tube. No problem travelling with a guidedog,staff always make us feel welcome:-)

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Inger, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Best regards, Gabor More 

Leicestershire, United Kingdom
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Brilliant for London, very close to all attractions but we were staying specifically for the Royal Albert Hall, and its very convenient, room was massive and clean and everything we wanted, highly recommended

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Steve, Thank you for choosing Citadines South Kensington as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. We hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Gabor More 

Temecula, California
Top Contributor
75 reviews 75 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The neighborhood was awesome with the local market just steps away, lots of great restaurants, close to the museums and a patisserie that sold half priced pastries in the evening. The hotel room was nicely decorated and very clean, however I had to give it a 3 star for the configuration of the rooms and the bathroom. They were also... More 

Was this review helpful? Yes 3
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your feedback regarding your recent stay. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our facilities and services. I have noted your comments regarding room 400. I can assure you that I will look into it with my team, how we can... More 

Madrid
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was really happy with our stay in Citadines. really friendly staff, very clean rooms, quiet hotel. close to the tube, Hyde Park and Museums. went with the kids and they enjoyed it too. nice resturants close by. thank you!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Gabor T, General Manager at Citadines South Kensington, responded to this review

Thank you for your feedback which will be shared with the team at Citadines South Kensington. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Kind regards, Gabor More 

Rio de Janeiro, RJ
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of the hotel is excellent and the staff was quite helpful and kind; the kitchen in the bedroom was well equipped, for a breakfast or even small lunches or dining in a tired evening. Wifi in the room was unsatisfactory; The proximity to tube station makes it quite easy to go around in London.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your comments on Tripadvisor regarding your recent stay at our residence. I’m very glad to hear that your stay was positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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