We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Citadines South Kensington

3.0 of 5 35 Gloucester Road, London SW7 4PL, England
Hotel website
Offers & Announcements
Save up to 40%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
GreenLeadersSilver level
Citadines South Kensington
Professional photos View all
Browse nearby
Citadines South Kensington
Write a Review

317 reviews from our community

Traveler rating
    111
    132
    38
    21
    15
See reviews for
116
75
21
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (317)
  • Mar-May only
    (68)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (105)
  • Dec-Feb only
    (51)
All months
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed in 1 bedroom apartment. Our teenage son slept on the very uncomfortable sofa bed in lounge area. After asking at front deck for extra topper to be put on mattress, 4 blankets where just dumped on the bed....No service ! Wouldn't stay again

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Very good proximity to restaurants, delis and a well stocked Patridges grocery. The tube is a near walking distance. Staff are warm and helpful. Check in and check out was a breeze. Good wifi and business centre. Shower water pressure was a bit low - probably due to water saving feature which detracts from the comfort of the stay. Sofa... More 

Was this review helpful? Yes
The Villages, Florida, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

We just returned from a stay and this was an excellent location. Rooms were comfortable and clean and really quiet. Perfect location close to all the major attractions. Everyone was super nice and we hope to have another stay soon. Great food within a few steps, drug store, grocery, and underground just a few steps away. Free wi-fi was a... More 

Was this review helpful? Yes
Auckland Region, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a week at Citadines, and the room (301) was comfortable, well presented, and quiet. But what impressed us was the helpfulness of the front of house staff. They went beyond hte call of duty to help us with the little things, like supplies for wrapping a parcel, and printing tickets, which can be tedious if you dont have... More 

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear John P, Thank you for your comments on Tripadvisor regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations... More 

Lusaka
Contributor
20 reviews 20 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I just love this place . Every time I go to London I book this place and I feel at home. Best location, you wake up and you can get a double choch croissant in the patisserie in front. Great service and friendly staff. Right prices.

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your comments on Tripadvisor. I’m very glad to hear that you always choose Citadines South Kensington and I'm proud to read that we meet your expectations on each occasion you stay with us. Your continues support and loyalty towards the Citadines brand is much appreciated, we very much look forward to welcoming you back to... More 

Lake Macquarie, Australia
Top Contributor
151 reviews 151 reviews
43 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed November 2, 2014

Efficient, friendly, and very helpful reception staff. Stayed for eight nights and were upgraded to a one bedroom, townhouse style, apartment (No 115). the lounge was a good size and there was a fully equipped kitchen. Great for when you have had along day and don't wish to eat out. Narrow stairs made it difficult to carry large and heavy... More 

Was this review helpful? Yes 2
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Richard T, Thank you for your recent feedback on Tripadvisor. Your kind words about the reception staff is much appreciated, I’m sure they will be happy to read your comments. I’m very glad you had an enjoyable stay at Citadines South Kensington, I hope we can welcome you back in the near future to our residence. Kind regards, Gabor More 

Kuala Lumpur, Malaysia
Top Contributor
69 reviews 69 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 1, 2014

The Aparthotel was strategically located on Gloucester Rd. It was closed to a bakery, tube station, cafe, DIY, groceries and etc. Checking was hassle free and I did get my request for early checked in. Within 5 mins, I was in my room unpacking. The bed was comfortable and the toilet were clean. Overall it was a good experience. I... More 

Was this review helpful? Yes 3
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Patiencegin, Thank you for your comments on Tripadvisor regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I hope we are able to further exceed your expectations should you stay with us again, we very much look... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 18, 2014

I booked three nights well in advance and got a very good rate for our three night stay. We found, when we reached our apartment on the 6th (top) floor, that we had been upgraded to a one bedroom apartment which was a really nice surprise. It was clean, quiet, and comfortable and we really enjoyed our stay. The kitchen... More 

Was this review helpful? Yes 2
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor. I’m very glad to read that you had a comfortable stay and your expectations were met while staying at Citadines South Kensington. Thank you for your kind words about the reception staff, your feedback will be shared with them as well. I hope we can welcome you back any time soon... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2014

We spent 4 nights in these apartments and would definitely return! Very close to Gloucester Road Underground, bus service, supermarket, banks and a variety of local pubs and restaurants. Walking distance to Kensington Palace/Gardens and if you are up to it, can walk through the beautiful parks of London right into the city as we did. The apartment had everything... More 

Was this review helpful? Yes 2
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Andrea, Thank you for your comments on Tripadvisor regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in... More 

porto alegre
Top Contributor
108 reviews 108 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 12, 2014

The hotel is very nice, clean, modern and very well located, in the neighborhood of South Kengsington, which is full of pubs and things to do around. The staff of the hotel is very polite. The room is not big, but it 's a good size. You can walk from the hotel to the Natural History Museum.

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor. I’m very glad to read that you had a comfortable stay and your expectations were met while staying at Citadines South Kensington. Thank you for your kind words about the reception staff, your feedback will be shared with them as well. I hope we can welcome you back any time soon... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Citadines South Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citadines South Kensington

Address: 35 Gloucester Road, London SW7 4PL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, Cheap Tickets, HotelTravel.com, Agoda, Despegar.com, EasyToBook, Travelocity, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Citadines South Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London
Citadines South Kensington London, England
Hotel Style:
#13 Green Hotel in London
#181 Romantic Hotel in London
#281 Business Hotel in London
#293 Family Hotel in London

91 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (78)
Viewed
Room/suite (21)
Viewed
Bathroom (6)
Viewed
View from room (6)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Other (34)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.