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Citadines South Kensington

3.0 of 5 35 Gloucester Road, London SW7 4PL, England
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Certificate of Excellence 2014
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Citadines South Kensington
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Citadines South Kensington
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339 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW

With the price what i am.paying i am quite contended with generous space of the apartment, gracious staff who is extra polite..rooms are kept clean by experinced cleaners and a good location area with starbuck below..an ascott group known to provide good service everywhere...

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Doncaster, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter told me about Citadines and I'm glad she did. We booked a two night stay with 2 apartments for 2 couples - we got excellent value having signed up as members. The hotel is on Gloucester Road and about 5 minutes from Gloucester Road tube station - turn left as you come out of the tube station and... More 

Was this review helpful? Yes 1
Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a pleasant stay in Citadines Kensington. The front desk personnel are helpful and warm.Apartment facilities are complete though minimal. Good and convenient location. Awesome stay , will stay ther the next trip :-)

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a very good stay. The staff was very efficient. They initially did a mistake and gave us a double room instead of a twin room, but they fixed it immediately. Room and bathroom were immaculate, good kitchen, good heating system, we felt safe and welcome. I found the mattress a bit too soft, and I would have appreciated... More 

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London, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

They have a broken door handle for a door that devides our hotel room. You could be blocked inside. In my case blocked inside was my son. I could only cry for help and go to the reception. Staff opened the door by kicking it. They don't want to take any responsibility for the accident. Never stay at this hotel!

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Guest, Thank you for your review and feedback regarding your recent stay. I’m very disappointed to read the incident happened in your apartment with the door handle and I’m sure our maintenance technician will be disappointed too as he is putting a lot of hours into, to ensure the quality of the apartments are always up to the required... More 

Tel Aviv, Israel
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After staying in about 15 hotels in London, I found the hotel I'll be happy to return to over and over again (as long as they keep their prices reasonable). A very big room with totally equipped kitchen (there is no restaurant but you can have a room service or cook your own meals), wi-fi connection (they promised it's gettining... More 

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Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

At the end of our holiday my husband came down with a bad flu the staff were wonderful allowing us to check out late with no extra charge, and offering any assistance. The location is great being in the heart of South Kensington walking distance to the V&A and Natural History Museum, there are lots of quality food shops in... More 

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Guest, Thank you for your comments on Tripadvisor regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. I hope... More 

Hermosa Beach
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2015

Perfect location; near underground great areas to walk to including Hyde and Holland Parks and Kensington. Neat and clean, good sized rooms and kitchen, nice enough staff...couldn't ask for more for the price!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look... More 

Hong Kong
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 15, 2015

Due to my good experiences to stay at Citadines Barcelona (Rumbla) & Paris (Les Halles), I could only rate average for South Kensington. However, to be fair, staff hosptality & service, cleaness, & location are up to the usual standard of Citadines.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your feedback regarding your recent stay at Citadines South Kensington. I’m very glad to have met your expectations in service standards in our residence, your continues support in the Citadines brand is much appreciated. I do hope we can welcome you back again very soon in one of our properties. Best regards, Gabor More 

Valence, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 14, 2015

Nice apartment hotel. Well situated in central London. Close to museums, Royal Albert Hall. Lots of good shops and restaurants nearby. Gloucester tube station 10 minutes away, Hyde Park 15 minutes away (on foot).

Review collected in partnership with this hotel

Was this review helpful? Yes
Gabor T, General Manager at Citadines South Kensington, responded to this review

Dear Reviewer, Thank you for your comments on Tripadvisor regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I hope we are able to further exceed your expectations should you stay with us again, we very much look... More 

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Additional Information about Citadines South Kensington

Address: 35 Gloucester Road, London SW7 4PL, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Citadines South Kensington 3*
Number of rooms: 92
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Also Known As:
Citadines Prestige South Kensington Hotel London
Citadines Hotel London
Citadines South Kensington London, England
Hotel Style:
#16 Green Hotel in London
#178 Romantic Hotel in London
#284 Business Hotel in London
#305 Family Hotel in London

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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