Hotel Highlights: - very Small rooms, but clean - slightly creeky beds - clean but small bathrooms - expensive (stayed around Christmas - so inflated rates) - nice sumptuous breakfast - courteous and helpful staff - close to Bayswater station and local eateries (Starbucks, McDs, Indian restaurants)

Situated in a pleasant part of London not too far away from Bayswater tube station. We stayed for two nights and I was impressed by the courtesy and friendliness of the staff. Our check in ( there were 22 of us) was fast and efficient. The reception, bar and restaurant areas were good. Breakfast was excellent with cheerful service. The... More

No way a three star hotel. The building and the rooms particularly were very tired. The girls at the reception were very nice and helpful. Thank you! Also waitresses serving the breakfast were professional and nice. Thank you! Breakfast was good. The location of the hotel is excellent. Nice neighborhood and easy access to basically everywhere. Could stay here again.

Hotel well positioned, rooms very small but not bad... Never met a guy at the reception more rude and unprofessional...I asked to the indian guy at the reception an information to get Luton airport and he didn't support me...he had been very rude...never met a person from the staff more rude and unprofessional

Umi is near 2 tube stations, unlimited buses and 2 or 3 ? bike stations. Good accessability. The number of eating choices available in Queensway and particularly Westbourne Grove nearby made this a good choice for my business stay. The room was spacious (London standards), clean and comfortable. There was a lot of charm covered up by recently applied paint.... More

This is the worst hotel iv ever stayed in, did not sleep at all. The lift was constantly going and was loud and whoever the idiot was above us kept walking around and the floors creaked and kept us awake all night. The rooms are old and need refurb. For 80 pounds this was an absolute rip off. DO NOT... More

I stayed in this hotel for 6 nights in NOV 2012 and i loved it, staff was very friendly and helpful, room was clean and the location of the hotel was just perfect specially that i was going out every night as it is in the middle of everywhere. it is really good value for money. I would difinatly go... More

I spent one night at the hotel in April 2013. The location of the hotel is great and is value for money at the price charged. However, the hotel does need renovation and more attention to detail. My first impressions were not very good as I found the carpets threadbare and litter on the floor near the lifts. This impression... More

If you want a room in a lovely area of expensive London that won't break the budget, I highly recommend the Umi for every reason stated in previous reviews. Staff is very friendly and helpful, the public spaces - lobby, bar and restaurant - are charming, warm and welcoming, location is great. Our room and bathroom were very tiny as... More