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Kensington Gardens Hotel

9 Kensington Gardens Square, London W2 4BH, England (Formerly TOP Hotel Kensington Gardens)
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Kensington Gardens Hotel
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Kensington Gardens Hotel
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Kensington Gardens Hotel
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178 reviews from our community

Traveler rating
    36
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    9
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Lisbon, Portugal
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

The smallest room I have ever been in an hotel (and I have spent thousands of nights abroad in hotels!); no room to move around - ridiculous space between the bed and room walls or furniture; unclean floor carpet; untidy bathroom/shower;no service provided after 5 pm - we have to go to the Phoenix hotel, next door, which means leaving... More 

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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

This was booked as a birthday present for me and it all started going wrong as soon as we arrived. Check in was supposed to be at 14:00 we arrived promptly at this time as lunch reservations where made at the Kensington Roof Top Gardens. Our room was not ready, as we couldn't wait any longer we had to accept... More 

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Portugalete, España
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely family hotel attended by very kind staff. Room was small but warm and confortable. Location is excelent. Hotel is at a quiet square, but near to tube stations, restaurants and shops. Breakfast, served at next door Hotel Phoenix, is very good too.

Was this review helpful? Yes 1
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens Hotel; your comments are much appreciated! We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 19, 2015

The owner of the hotel was very friendly. When I got to the hotel, I was told that a basic room normally involves sharing a bathroom but she had given me an en suite anyway! I was even offered breakfast for free which also hadn't been included. The owner gave me a map of the city and explained how to... More 

Was this review helpful? Yes 1
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review of Kensington Gardens Hotel; we are delighted that you enjoyed your stay! We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit... More 

1 review
4 of 5 stars Reviewed February 20, 2015

Me and my partner arrived at the hotel mid-day to drop our bags off. We arrived at 10 and were able to check in early. Clean room, and bathroom. Great location to bay's water tube station. Room was quite small but that was expected. We were made to feel very welcome. Overall very nice stay and breakfast the next day... More 

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Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens Hotel. We are very pleased to know that you enjoyed your stay and hope to welcome you back next time you visit London. More 

Cardiff, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 12, 2015

Didn't expect much when we booked this hotel - me and my mum were just planning to use it as a base while spending a few days in London, but it was far better than we expected! The hotel is like a simple 'anex' to a bigger posher hotel next door called the Phoenix. It had everything we needed though,... More 

Was this review helpful? Yes 1
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review of Kensington Gardens Hotel; we are delighted that you enjoyed your stay. We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit... More 

Aruba
1 review
4 of 5 stars Reviewed January 9, 2015

Very nice and clean hotel, staff are friendly The hotel is very good sitauted, just turn de corner for shopping malls, stores. A wide verity and also very good restaurants. The only thing their are very few english people, all the stores are runned by strangers, some speak a little english

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Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015 via mobile

Amazing location in a wonderful neighborhood. Within close walking distance to two tube stations and Kensington Park. Outstanding value, nice rooms, friendly staff, good breakfast. We will stay here again.

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

I stayed at this small, quaint hotel for two nights while on business in London. I chose it mainly because it was situated near where I was working, but was pleasantly surprised at its great location. For a fun visit to London, I highly recommend it. The front desk staff was always ready to provide advice and tips. They added... More 

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

Copenhagen, Denmark
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2014

Very nice little Hotel situated 2 min walk from Bayswater (circle line) or 5 min walk from Queenswater (central line) tubes which means you can hit more or less most of London within 15 min. The surrounding area is safe in nighttime, so no worries there. Theres a ton of restaurants nearby, nothing fancy, but you should be able to... More 

Was this review helpful? Yes 4
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

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Notting Hill
As West London's friskiest corner, Notting Hill more than manages to retain plenty of the same appeal that's brought the affluent area so much worldwide attention. In this attractive cobblestoned neighborhood, a delectable variety of eateries, independent shops, galleries and street vendors offer a delightful window into how to live the good life in London, with each presenting visitors with an experience that's a little more idiosyncratic and endearing than the last. Travelers looking to forage for antiques should be sure to visit the Portobello Road Market on Saturdays, the largest antiques market in the United Kingdom.
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