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Kensington Gardens Hotel

2.5 of 5 9 Kensington Gardens Square, London W2 4BH, England (Formerly TOP Hotel Kensington Gardens)
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Kensington Gardens Hotel
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159 reviews from our community

Traveler rating
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    76
    31
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22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a very nice location. Rooms were appropriately sized and bathrooms were modern. Relatively quiet area. The stairs are a bit long and there is no elevator so plan accordingly. Breakfast is a fairly large spread in a breakfast room in the adjacent property. The manager was a delight and very helpful. The rooms were quite reasonable.

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a week in mid September 2014 and found it perfect for what we wanted, 5 minute walk to Bayswater Station, close to Sainsburys and other local shops. Stayed on the very top floor, some 80 steps away from the lobby. You are required to carry your own bags,so please ensure you are physically capable or request... More

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Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review. We are delighred that Kensington Gardens hotel suited your requirements and hope to welcome you back again soon. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This place was a breath of fresh air - I had stayed at another hotel and then a hostel before which for a single private room cost nearly the same as this place (I stayed here for a week and a half). It was very clean, tastefully decorated and the staff (usually just the one woman who is at reception... More

Was this review helpful? Yes 1
Cincinnati, OH
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2014

This hotel was recommended by our travel agent who has an aunt living in London. Great location-close to Hyde Park! Also located close to the tube and one block away from a street with numerous choices for dining. We were there in August and the temp was in the high 70s/low80s. Our room was stuffy when we entered but with... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review of Kensington Gardens Hotel. We are happy to know that you enjoyed your stay and hope to welcome you back next time you visit London! More

Israel
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 25, 2014

The Hotel is a 3 star hotel .. Quite average .. rooms are small and stuffy (not a good Idea for the summer).. rooms are clean and cleaned daily .Staff are quite courteous and eager to help and advise .. The breakfast is small but sufficient .. Yogurt .. tea .. hot chocolate coffee that's it more or less minimal... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review. Please be advised that Kensington Gardens Hotel is a two star hotel and that Phoenix hotel has a three star rating. We are happy to know that you enjoyed your stay and hope to welcome you back next time you visit London! More

Manassas, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 6, 2014

The Good: 1. There is a nice continental breakfast that you can purchase (or it may come free with your room). It has yogurt, cereal, eggs made to order, fruit, pastries and a few other things. We were very pleased with the breakfast. 2. The staff is very nice, friendly and helpful. 3. Fairly run down, but it was nice... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens hotel; it is very useful to us as we are always striving to improve the facities and services provided. Please accept our apologies for the inconvenience you suffered due to the unusually hot weather. 24 hour reception service is provided from the next door Phoenix hotel; the... More

Toronto
Top Contributor
159 reviews 159 reviews
26 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed July 14, 2014

Can't find the Phoenix on Trip Advisor so writing my comments here, since our reservation was originally for this hotel, they are side by side and owned by Best Western, and breakfast is held at the Phoenix Hotel for both hotels. We had a triple room, that is 3 single beds, and it was better than I was expecting. If... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for the kind comments and for awarding Phoenix hotel your top score; we are delighted that you enjoyed your stay. Phoenix hotel is part of the Best Western brand but Kensington Gardens hotel is not. There is a lift reaching all floors at Phoenix hotel. We are hoping to welcome you back next time you visit... More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2014

Rick Steves recommended this hotel so I booked a room for 4 nights with my credit card. Very affordable for a single budget traveler. The lady at the reception desk (Linda?) offered me 2 rooms (1 in front; the other in the back). Since I had just arrived from LA after an 11 hour flight, I chose Room 15 on... More

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Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you taking the time to write a review. We're delighted to know that you were happy with your stay and the service provided. Our policy is to collect payment on arrival, unless a reservation was paid for in advance. The lady you so kindly mentioned is called Rowshanak. More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 7, 2014

I had a one night stay here before flying out of London from Heathrow. I had booked a basic single room (with shared bathroom) but, when I arrived, they didn't have any available and upgraded me to a double room with private bathroom, which was very comfortable. The hotel was also very affordable for such a great area in London.... More

Was this review helpful? Yes
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for the kind comments! We are delighted that you enjoyed your stay at Kensington Gardens hotel and look forward to welcoming you back soon. More

Bridgend, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2014

Great location with near-by tube stations and easy walking distance to Paddington station. Double room was spacious and had everything needed. Had breakfast included which was given in hotel next door, great choice and good value. Room given was in the basement of the building, so no view however no climb up to the room, good for after a long... More

Was this review helpful? Yes
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens hotel. We are delighted that you enjoyed your stay and look forward to welcoming you back soon! More

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Additional Information about Kensington Gardens Hotel

Address: 9 Kensington Gardens Square, London W2 4BH, England (Formerly TOP Hotel Kensington Gardens)
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Kensington Gardens Hotel 2.5*
Number of rooms: 17
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Also Known As:
Kensington Gardens Top Hotel
Top Hotel London
London Top Hotel
Kensington Gardens Hotel London, England

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