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Kensington Gardens Hotel

9 Kensington Gardens Square, London W2 4BH, England (Formerly TOP Hotel Kensington Gardens)
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181 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (181)
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    (43)
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    (47)
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    (42)
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Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for one night had wonderful views over the park and the palace. The bar was delightful with attentive staff and lovely cocktails. A lovely area and a beautiful hotel well worth a visit with added extras like turning down the beds and very helpful concierge.

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Paris, France
Contributor
17 reviews 17 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for three nights in early May. The hotel is a bit "tired" (scruffy), but clean and so well located. The neighborhood is excellent - a couple minutes' walk to Bayswater Tube, a couple minutes more to Queensway; if you walk north and then along Westbourne Grove, you'll find yourself on your way to Notting Hill, and to the... More 

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Seattle
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 26, 2015

We were very happy with the accomodations, including the continental breakfast at the hotel. The service was exceptional, especially the people at the desk. I want to specifially thank Kornela who went out of her way to help us, including straitening out a situation when two taxi's both arrived for our aiport trip. She cam out and talked to the... More 

Was this review helpful? Yes 1
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review and for awarding Kensington Gardens Hotel your top-score! We are delighted that you enjoyed your stay. We would like to point out to our potential future customers that the breakfast you mentioned in your review, which is served at Phoenix hotel, is not included in the room rate when staying... More 

Lisbon, Portugal
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 21, 2015

The smallest room I have ever been in an hotel (and I have spent thousands of nights abroad in hotels!); no room to move around - ridiculous space between the bed and room walls or furniture; unclean floor carpet; untidy bathroom/shower;no service provided after 5 pm - we have to go to the Phoenix hotel, next door, which means leaving... More 

Was this review helpful? Yes 2
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens Hotel; we appreciate your honest comments. The reception at Phoenix hotel is open 24 hours and staff will always offer our guests an alternative room, if another room is available, should they not be entirely satisfied with the one allocated to them. It is clearly stated on... More 

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 20, 2015 via mobile

This was booked as a birthday present for me and it all started going wrong as soon as we arrived. Check in was supposed to be at 14:00 we arrived promptly at this time as lunch reservations where made at the Kensington Roof Top Gardens. Our room was not ready, as we couldn't wait any longer we had to accept... More 

Was this review helpful? Yes 1
Portugalete, España
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 23, 2015

Lovely family hotel attended by very kind staff. Room was small but warm and confortable. Location is excelent. Hotel is at a quiet square, but near to tube stations, restaurants and shops. Breakfast, served at next door Hotel Phoenix, is very good too.

Was this review helpful? Yes 2
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens Hotel; your comments are much appreciated! We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 19, 2015

The owner of the hotel was very friendly. When I got to the hotel, I was told that a basic room normally involves sharing a bathroom but she had given me an en suite anyway! I was even offered breakfast for free which also hadn't been included. The owner gave me a map of the city and explained how to... More 

Was this review helpful? Yes 2
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review of Kensington Gardens Hotel; we are delighted that you enjoyed your stay! We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

Me and my partner arrived at the hotel mid-day to drop our bags off. We arrived at 10 and were able to check in early. Clean room, and bathroom. Great location to bay's water tube station. Room was quite small but that was expected. We were made to feel very welcome. Overall very nice stay and breakfast the next day... More 

Was this review helpful? Yes 1
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens Hotel. We are very pleased to know that you enjoyed your stay and hope to welcome you back next time you visit London. More 

Cardiff, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 12, 2015

Didn't expect much when we booked this hotel - me and my mum were just planning to use it as a base while spending a few days in London, but it was far better than we expected! The hotel is like a simple 'anex' to a bigger posher hotel next door called the Phoenix. It had everything we needed though,... More 

Was this review helpful? Yes 3
Phoenix H, Guest Relations Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review of Kensington Gardens Hotel; we are delighted that you enjoyed your stay. We like to advise our customers that the breakfast you mentioned in your review is not included in the price when staying at Kensington Gardens Hotel. We hope to welcome you back next time you visit... More 

Aruba
1 review
4 of 5 stars Reviewed January 9, 2015

Very nice and clean hotel, staff are friendly The hotel is very good sitauted, just turn de corner for shopping malls, stores. A wide verity and also very good restaurants. The only thing their are very few english people, all the stores are runned by strangers, some speak a little english

Was this review helpful? Yes
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More 

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Neighborhood Profile
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Prices are for 1 room, 2 adults
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