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Kensington Gardens Hotel

2.5 of 5 9 Kensington Gardens Square, London W2 4BH, England (Formerly TOP Hotel Kensington Gardens)
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162 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Kensington for nearly 3 weeks whilst looking for accommodation in London. Its your classic tall London townhouse, no lift so if steps not your thing maybe request a low floor room. The rooms are not massive, and the shower basically a cupboard but works well. The room was well presented the TV & Wi-fi both worked fine.... More

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Senior Contributor
30 reviews 30 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for one night and we were very happy! The lady on reception was very friendly and helpful! Our room was on the third floor, it was nice and clean. Only thing is there is no lift so if you can't manage stairs make sure you request a lower floor room! The location was really good too, 2... More

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Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review and for awarding Kensington Gardens hotel your top score! We are delighted that you enjoyed your stay and hope to welcome you back next time you visit London. More

Sydney Australia
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I checked in early in the day after traveling for more than 24 hours and I was tired. Reception was very welcoming and helped my friend and I carry our suitcases up the three flights of stairs. The beds and pillows were comfortable. The windows did not seem to open as much as I would have liked but at least... More

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Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review. We are deligted that Kensington Gardens hotel suited your requirements and hope to welcoming you back again soon! More

Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 12, 2014

The hotel is in a very nice location. Rooms were appropriately sized and bathrooms were modern. Relatively quiet area. The stairs are a bit long and there is no elevator so plan accordingly. Breakfast is a fairly large spread in a breakfast room in the adjacent property. The manager was a delight and very helpful. The rooms were quite reasonable.

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for your kind comments following your recent stay at Kensington Gardens Hotel. We hope to welcome you back next time you visit London! More

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2014 via mobile

We stayed here for a week in mid September 2014 and found it perfect for what we wanted, 5 minute walk to Bayswater Station, close to Sainsburys and other local shops. Stayed on the very top floor, some 80 steps away from the lobby. You are required to carry your own bags,so please ensure you are physically capable or request... More

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Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review. We are delighred that Kensington Gardens hotel suited your requirements and hope to welcome you back again soon. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2014

This place was a breath of fresh air - I had stayed at another hotel and then a hostel before which for a single private room cost nearly the same as this place (I stayed here for a week and a half). It was very clean, tastefully decorated and the staff (usually just the one woman who is at reception... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review; we appreciate your comments. We are delighted that you enjoyed your stay and hope to welcome you back to Kensington Gardens hotel next time you require a hotel in London! More

Cincinnati, OH
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 26, 2014

This hotel was recommended by our travel agent who has an aunt living in London. Great location-close to Hyde Park! Also located close to the tube and one block away from a street with numerous choices for dining. We were there in August and the temp was in the high 70s/low80s. Our room was stuffy when we entered but with... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review of Kensington Gardens Hotel. We are happy to know that you enjoyed your stay and hope to welcome you back next time you visit London! More

Israel
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 25, 2014

The Hotel is a 3 star hotel .. Quite average .. rooms are small and stuffy (not a good Idea for the summer).. rooms are clean and cleaned daily .Staff are quite courteous and eager to help and advise .. The breakfast is small but sufficient .. Yogurt .. tea .. hot chocolate coffee that's it more or less minimal... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for taking the time to write a review. Please be advised that Kensington Gardens Hotel is a two star hotel and that Phoenix hotel has a three star rating. We are happy to know that you enjoyed your stay and hope to welcome you back next time you visit London! More

Manassas, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 6, 2014

The Good: 1. There is a nice continental breakfast that you can purchase (or it may come free with your room). It has yogurt, cereal, eggs made to order, fruit, pastries and a few other things. We were very pleased with the breakfast. 2. The staff is very nice, friendly and helpful. 3. Fairly run down, but it was nice... More

Was this review helpful? Yes 2
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you for taking the time to write a review of Kensington Gardens hotel; it is very useful to us as we are always striving to improve the facities and services provided. Please accept our apologies for the inconvenience you suffered due to the unusually hot weather. 24 hour reception service is provided from the next door Phoenix hotel; the... More

Toronto
Top Contributor
159 reviews 159 reviews
26 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed July 14, 2014

Can't find the Phoenix on Trip Advisor so writing my comments here, since our reservation was originally for this hotel, they are side by side and owned by Best Western, and breakfast is held at the Phoenix Hotel for both hotels. We had a triple room, that is 3 single beds, and it was better than I was expecting. If... More

Was this review helpful? Yes 1
Linda S, Assistant Manager at Kensington Gardens Hotel, responded to this review

Thank you very much for the kind comments and for awarding Phoenix hotel your top score; we are delighted that you enjoyed your stay. Phoenix hotel is part of the Best Western brand but Kensington Gardens hotel is not. There is a lift reaching all floors at Phoenix hotel. We are hoping to welcome you back next time you visit... More

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Additional Information about Kensington Gardens Hotel

Address: 9 Kensington Gardens Square, London W2 4BH, England (Formerly TOP Hotel Kensington Gardens)
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Kensington Gardens Hotel 2.5*
Number of rooms: 17
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Also Known As:
Kensington Gardens Top Hotel
Top Hotel London
London Top Hotel
Kensington Gardens Hotel London, England

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