It was one night stay and for that the hotel is perfect. We booked executive room so I thought it would be something special but it wasn't. However the room was clean and spacious. As bonuses we got 2 bottles of water and bathrobes. Staff (I've met only one young gentleman at the reception) was VERY nice and helpful =)... More

Great views of Hyde park. What seemed like a brand new bedroom, comfortable bed and Great shower. Hop off and on tour bus which stops right outside the door. Helpful concierge for a taxi in the evening. Fantastic service in the bar after the theatre and superb breakfast which we could eat at 11.30 as breakfast runs later on Sunday's... More

Our room was a little bit on the small side but we expected this after reading the reviews in tripadvisor, plus it was very nice, clean and modern so we were very happy. We requested a quiet room and we were on the top floor and away from the lifts so it was nice and quiet. We got an excellent... More

Staff are helpful,friendly & professional. Room furnishings and shower etc excellent. Spoilt by noise from I'll fitting windows and a constant hum from ? Heating duct. Breakfast good though proximity of a waitrose was a plus. Avoid 819. More

We have just returned from an overnight stay at the hotel. We had a lovely time and would certainly recommend the hotel and would stay again. Our room was on the 9th floor with a superb view of the gardens, we found there to be plenty of storage it was very clean and the bed was extremely comfortable. Breakfast was... More

It was my second time in this hotel and I must admit customer service is always excellent. As a customer you are treated with respect and nobody forgets the smile which is fantastic. Rooms are clean and beds - comfortable. If you are lucky, you may get a room over viewing Hyde Park. There were some minuses too. Unfortunately, it... More

I cannot recommend this hotel enough, I stay on a regular basis and also use the facilities for meetings, its in a great location for Oxford St shopping, Hyde Park and the Albert Hall. Its 2 minutes walk from Bayswater and Queensway tube. Every member of staff could not do more for you from the moment you check in to... More

We have been to London many times before and have stayed at all kinds of hotels, but this has been the best so far. We loved staying at this hotel. First of all, reception was superb. We had booked a standard double room, and upon check-in, were upgraded to a deluxe. The room itself was on the 8th floor, with... More

My brother booked this hotel for a number of family members. The location is fantastic, facing Hyde Park and a very short walk to Marble Arch and the shops and sights. Secure parking area. The whole hotel is immaculate and spotlessly clean. We required a cot in our room which was there on arrival and was pristine. The room was... More