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Lancaster London

#247 of 1,059 Hotels in London
Certificate of Excellence
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Lancaster Terrace, London W2 2TY, England
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Lancaster London
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2,946 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Room view was a bit disappointing, bathroom defo needs an upgrade, just looks so dated and the air vents seem as though they're tired. Everything else was good. Friendly ppl. I was the asiana event so I kept going up and down in the lifts and had no issues with them. Overall a pleasant stay.

Helpful?
Thank elleh_belleh
Aberdeen, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

very enjoyable stay, staff very efficient and attentive, location outstanding, bedroom very comfortable and breakfast enjoyable. Will definitely stay here again when returning to London on business. All in all very good hotel

Review collected in partnership with this hotel

Helpful?
Thank Anne B
London
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

Rooms are tired and Bathroom is very dirty with Shower Head a disgrace. TV not working for two days and still not fixed when I checked out,this is the whole Hotel not just my room. Internet signal comes and goes and is not good enough to load the BBC website properly> Will never stay her again

Helpful?
Thank roryd973
United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Came here last year and the service was very good, a year on and good as ever. Friendly, efficient, helpful staff, not a criticism but we were spoilt with our room size last year and this one was smaller on the same package, still a decent size though. We didn't get a chance to try a dinner but the breakfast... More 

Helpful?
Thank Dave C
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear David C Thank you for choosing to stay at the Lancaster London Hotel once again, especially for the wonderful occasion like your partner's Birthday.Thank you for taking the time to post your feedback on Tripadvisor, it is much appreciated. It is always our aim to exceed guest expectations, and I am trilled to learn that you enjoyed your breakfast,... More 

Bledlow, Bucks
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I took a friend to London for the week-end and we spent a night at the Lancaster hotel. We had heaps of fun in the big city and took in a show but there's no denying the best part of our trip was our stay in this sumptuous and friendly hotel. As soon as we arrived, even though we only... More 

Helpful?
Thank The_Gorgeous_One
Paris, France
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good value for a classic hotel and well located - 2' from Hyde parc and 7'walk to Paddington. Buses everywhere. Underground 2'walk But It's still have to improve on WI-FI and Tv connexion. Breakfast Ok Clean Nice people at the reception.

Helpful?
Thank Aqima
Taunton, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great front of house team and superb quality food in the restaurants (my favourite is Nipa). The room service menu is really varied and very tasty. The rooms live up to expectation of a good 4 star. Highly recommend.

Review collected in partnership with this hotel

Helpful?
Thank Sazz70
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Lovely Hotel with neat clean and spacious rooms. We were in a room with a view of Hyde Park which was close by. Great access to underground station just around the corner and buses close by. As our stay was mid December we really enjoyed the festive touch of being greeted by Father Christmas in the foyer after a day's... More 

Helpful?
Thank Cathy S
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

Had a lovely night at the hotel, greeted in a warm manner in the evening and the room was just what i'd expected. However the last hour or so of our stay was not nice as breakfast was chaos. Was seated by Hassan who seemed extremely anxious and very pushy of clients - not good at all. Only person worthy... More 

Helpful?
1 Thank lneason
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear lneason Thank you for taking the time to post your feedback on Tripadvisor, it is much appreciated. I am delighted to read that your stay with us overall met your expectations. However I am sorry to hear that you were disappointed with your breakfast experience. I have taken the opportunity to pass on your concern to the relevant department.... More 

Prague 7
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent facility in all respects - great location, services, great cooking. Everyone was helpfull, friendly. Tourist information was also helpful and good. Room service was good, room comfortable. Good part of central London easily reached on foot.

Review collected in partnership with this hotel

Helpful?
1 Thank veralucey
LancasterLondonHotel, Guest Relations Manager at Lancaster London, responded to this review

Dear veralucey, I thank you for taking the time to leave such a kind review of your stay at the Lancaster London Hotel. I am delighted to read you enjoyed the whole experience including the hotel's great location and excellent service throughout the hotel. It will be my pleasure to share your feedback with the rest of the team and... More 

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