We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Lancaster London

4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England
Hotel amenities
Save Saved
You added Lancaster London to your Saves list
Lancaster London
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
82%
Ranked #179 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
soccergirl_58 Oklahoma City, Oklahoma
  • Overview
  • Reviews (1,851)
  • Photos (706)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (398)
  • Location
  • More
Write a Review

1,851 people have reviewed this hotel

Traveler rating
    812
    682
    248
    77
    32
See reviews for
254
734
99
415
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oklahoma City, Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'll start by saying the personnel at the hotel are top notch. Very helpful and gracious. Great location convinient to Paddington Sation, Hyde Park. The hotel itself is in immediate need of a remodel. The carpet in the room was dirty, the walls showed the wear and tear of age. Light switched show dirt that has accumulate thru the years,... More

Was this review helpful? Yes 4
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The reason i stay at the Lancaster hotel is the friendliness of the staff and the warm welcome i receive from the moment i arrive, nothing is a problem. The hotel boasts 2 quality restaurants, the Island Grill with views over Hyde Park and the Nippa Thai where quality food is served, the breakfast is a feast to behold and... More

Was this review helpful? Yes
Newtownards, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in early August this year for the first time and we both were absolutely delighted with every aspect of the Hotel and staff. We flew into London Heathrow and caught the train straight to Paddington. The Hotel is just a 5 minute walk away. We were lucky enough to have a room on the 18th floor and... More

Was this review helpful? Yes
London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Well appointed rooms, comfortable beds and close proximity to Oxford Street and Hyde Park as well as moments from Paddington Station - very convenient. Excellent food in the Thai Restaurant as well! Great value for a Central London location in a four star property! One note though - if you really are offended by smoking, ask for a floor with... More

Was this review helpful? Yes 6
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear slythergriffin, Thank you for your feedback. We are delighted you feel the Lancaster London is excellent value. It is also great to know that you have tried our Nipa Thai restaurant and really enjoyed the dining experience. We only have one smoking floor left out of 16 floors and we always ask our guests about their preference on our... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed overnight for our wedding anniversary and had a wonderful time. The hotel is stylish but understated, and the staff could not have been more helpful. There were rose petals on the bed and champagne and strawberries with a card from the hospitality staff. What a lovely surprise that made our evening. I would pay to stay again anytime.

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Kim W, We are delighted to have been able to make your wedding anniversary even more special. It was all our pleasure to look after you and sincerely hope you will be returning to the Lancaster London, maybe for your next anniversary. Kind regards Thoralf Kretzschmar More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A very nice hotel made all the better by really good service. From the moment I arrived through to checkout - Sarah was great on the front desk. Even after we rang them to see if they found some earrings which they did (as well as some other garments) and we were able to organise collecting them no trouble. It's... More

Was this review helpful? Yes 2
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Brett A, Thank you for the compliments in your review. We are thrilled to read that Sarah has looked after you and that the entire service delivery was of a high standard. The Lancaster London looks forward to welcoming you back in the not too distant future. Kind regards Thoralf Kretzschmar More

wiltshire uk
Contributor
15 reviews 15 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night, staff very attentive, room was immaculate and the bed was one of the comfiest I have ever slept in. Ideal location for the tube and Hyde park. Breakfast was varied and tasty; the bar area was calm and relaxed.

Was this review helpful? Yes 2
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear jammysplodger, Thank you for your lovely review, we are pleased to know you had the perfect stay at the Lancaster London. We hope you have reason to stay in London again very soon and will choose the Lancaster London again. Kind regards Thoralf Kretzschmar More

kidderminster
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the third time we stayed here this year. We travel to London around six times a year for a short stay and usually tart about the various websites offering the so-called best deal. That's how we came here first. We were persuaded to upgrade slightly and the room was fabulous. On our second visit we were allocated a... More

Was this review helpful? Yes 3
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear nigel b, Thank you so much for your amazing review. We are delighted to have made your last stay even more memorable than the previous too, yet pleased that you only had great experiences throughout at the Lancaster London. Thank you for all the compliments to our teams, to Sebastian and our restaurants, I will ensure to share it... More

Isle of Wight, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights recently as we were visiting The Albert Hall for 2 Proms concerts and we were able to chose to walk through the Park to our concerts or grab a short taxi to arrive in style. For us this is the perfect location being opposite Kensington Gardens & Hyde Park and adjacent to Lancaster Gate Underground... More

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Jane B, Thank you very much indeed for your amazing review. We are delighted to be the hotel of Choice for you in London. Doreen and her Guest Relations team work immensely hard to anticipate the guests needs and look after special occasion and returning guests. We hope your 6th stay is very soon. Kind regards Thoralf Kretzschmar More

Cheltenham
Top Contributor
86 reviews 86 reviews
40 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here in the past on business trips to London but this time my wife and I stayed with 4 friends. We had tickets for the Royal Albert Hall which is on the opposite side of Hyde Park to the hotel and just a very pleasant 15 minute walk away. The hotel reception and concierge staff were welcoming and... More

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Namerof, We are very pleased to read your review. Thank you for praising the Lancaster London here on Tripadvisor. Our breakfast is indeed very popular and our aim is to have everyday some special to ensure a great breakfast experience. We look forward to welcoming you back in the very near future. Kind regards Thoralf Kretzschmar More

Owners: What's your side of the story?
If you own or manage Lancaster London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Lancaster London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Agoda, Orbitz, Cheap Tickets, Tingo, Priceline, Otel, TripOnline SA, BookingOdigeoWL, LondonMarketing.com, Reservation Counter, HotelTravel.com and Venere so you can book your Lancaster London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

706 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (343)
Viewed
Room/suite (90)
Viewed
Hotel & grounds (52)
Viewed
Bathroom (30)
Viewed
Dining (14)
Viewed
View from room (43)
Viewed
Business center/function rooms (1)
Viewed
Other (113)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (329)
Viewed
Amenities (8)
Viewed
Executive Club Room (56)
Viewed
Hyde Park Suite - Luxury Royal Park View (89)
Viewed
Presidential Suite (81)
Viewed
Restaurants and Bars (21)
Viewed
Superior Double Room - Park View (42)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Dining (11)
Viewed
Room/suite (5)
Viewed
View from room (4)
Viewed
Hotel & grounds (1)
Viewed
Business center/function rooms (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in London with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#98 Family Hotel in London #134 Luxury Hotel in London #138 Romantic Hotel in London #174 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
Number of rooms
416

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Lancaster London and other travelers.
2 questions

See all questions (2)

Questions? Get answers from Lancaster London staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer