We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Lancaster London

4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England
Hotel amenities
Save Saved
You added Lancaster London to your Saves list
Lancaster London
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
82%
Ranked #179 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Tantalizing55 Montreal, Canada
  • Overview
  • Reviews (1,960)
  • Photos (704)
  • Amenities
  • Q&A
  • Room tips (382)
  • Location
  • More
Write a Review

1,960 people have reviewed this hotel

Traveler rating
    870
    724
    252
    80
    34
See reviews for
242
722
97
410
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Montreal, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I always promote the Lancaster London for many of its attributes including its beautiful suites with stunning views of Hyde park, quick accessibility to Paddington rail station, tube and major landmarks and trendy neighbourhoods. But most of all the excellent customer service received on every single day, and this from all members of staff. I do travel a lot for... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Lyon, France
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I chose this hotel due to a discount price. I was a little bit disapointed. Drawer of the TV furniture were impossible to open, fridge not cold, very coldy in the room (less 18°C) at the beginning of the stay, the door didn't cut the noise from the corridor. Buffet breakfast is little bit expensive. The bed is very confortable,... More

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear WilliamTu, Thank you for your feedback. I am very sorry to hear that elements in your room work not in working order and not to your satisfaction. It is very unusual for a room to be at 18 degrees at check in as we aim to reduce the time the A/C is on while no guest is occupying the... More

Kerry
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Lancaster Hotel ideal location for recent London weekend. Short walk to wedding venue. Short walk from Heathrow Express terminal in Paddington. Upgraded to 12th floor room with a fab view of Hyde Park and all the London Landmarks. Staff courteous, friendly and helpful. Delicious breakfast. My only regret, that I could not avail of that third night for just £50... More

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear KerrySullivan, Thank you for your lovely review. We are so pleased to know that you had a wonderful stay at the Lancaster London. We hope to see you soon and take full advantage of the special packages on our website. Kind Regards Thoralf Kretzschmar More

Encinitas, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first stay at the Lancaster and I was thoroughly pleased with my experience. The Lancaster offers above-average accommodations curated by an enormously friendly staff. I made the mistake of hiring a cab from Heathrow to the hotel and ended up paying 65 GBP (before tip) for the trip, which took maybe 40 minutes. See my tips at... More

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Metal_Writer, Thank you for your wonderful and all the tips you have shared with the Tripadvisor community. We are very pleased that you liked you room and that our colleagues at reception and business centre have provided you with exceptional hospitality at all times. Please accept my apologies for the issues you have encountered with your remote control. Once... More

Zagreb, Croatia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Knowing for some time date of my stay in London I browsed around London hotels for considerable time, and always, and I mean always, Lancaster stayed as the best to satisfy my criteria. The rest is history, we've spent three memorable nights on the 17th floor with magnificent views of west London. And you don't need to go to London... More

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Tomislav K, Thank you so much for your wonderful review. I am very pleased to know that we have provided you with exceptional hospitality on more than one occasion and that you will be visiting us again in the future. We look forward to welcoming you back in the near future. Kind Regards Thoralf Kretzschmar More

Lincolnshire
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for an extended weekend and to attend a music event in Hyde Park. Everything about this hotel was great; size of room, comfort of bed, quality of breakfast etc etc. The icing on the cake was the friendliness of all the staff without being intrusive. A big thank you to ask the hard working... More

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear alantel, Thank you for your high praise of the Lancaster London. We are delighted to read you had a wonderful stay with us and that our staff looked after you very well. There are many more concerts in Hyde Park, so we hopefully see you again soon. Kind Regards Thoralf Kretzschmar More

Chester, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Lancaster is in a great location to explore London, the staff are friendly and professional, the rooms are clean and the food is of a high standard. We had a fantastic stay, ten out of ten. Mr Barker, from Chester

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Ashley B, Thank you so much for your amazing review. We are thrilled to know that you found our staff to be helpful, friendly and professional as well as that all facilities of the hotel fully met your expectations. We sincerely hope to have you as our guest in the future again soon. Kind Regards Thoralf Kretzschmar More

1 review
5 of 5 stars Reviewed 4 days ago NEW

It was hard enough trying to book a hotel for 2 adults and 3 children, but once we found out about Lancaster we didn't search any further - it was effortless from start to finish. Fab hotel & service that made you feel at home from the moment we checked in. The kids (ages 8,6 & 4) were on the... More

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Tim M, Thank you for your wonderful feedback. One of our goals it to be the best family hotel in London and we consistently strive to improve our service offering for families. We are very pleased to know that our commitment to this cause has resulted in your wonderful experience at the Lancaster London. We look forward to welcoming... More

Chester, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

We spent a weekend at the Lancaster London and would have no hesitation in staying their again next time we stay in London. Good location, great views over the park and the city, very friendly/helpful staff and a great Thai restaurant (Nipa).

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear PhilipW234, Thank you for your review on Tripadvisor. We are delighted that all our facilities and the service provided by our staff have fully met your expectations and more so pleased to know that you have no hesitation to choose the Lancaster London again in the future. We look forward to welcoming you back in the near future. Kind... More

Maspeth, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

In first looking at the Lancaster Hotel, it doesn't look that impressive. Wait until you get inside. The staff are great, the concierge was fabulous and the restaurants in the hotel room were fabulous. We spent a week there and despite breakfast being served buffet style (which I don't care for) the food was great. Our room was a little... More

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear deemoy, Thank you so much for your wonderful feedback. We are thrilled to know you had a fantastic time at the Lancaster London and the UK. I am very sure your feedback will be read with interest by the Tripadvisor community, some great tips and humour in your review. We look forward to welcoming you back in the not... More

Owners: What's your side of the story?
If you own or manage Lancaster London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Lancaster London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, Orbitz, Agoda, Cheap Tickets, Tingo, Travelocity, Otel, Priceline, getaroom.com, LondonMarketing.com, BookingOdigeoWL and HotelTravel.com so you can book your Lancaster London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

704 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (341)
Viewed
View from room (43)
Viewed
Hotel & grounds (52)
Viewed
Room/suite (90)
Viewed
Bathroom (30)
Viewed
Dining (14)
Viewed
Other (112)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (329)
Viewed
Amenities (8)
Viewed
Executive Club Room (56)
Viewed
Hyde Park Suite - Luxury Royal Park View (89)
Viewed
Presidential Suite (81)
Viewed
Restaurants and Bars (21)
Viewed
Superior Double Room - Park View (42)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Dining (11)
Viewed
Room/suite (5)
Viewed
View from room (4)
Viewed
Hotel & grounds (1)
Viewed
Other (14)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#88 Family Hotel in London #128 Luxury Hotel in London #134 Romantic Hotel in London #172 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
Number of rooms
416

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer