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Lancaster London

4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England
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Ranked #176 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
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1,784 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Oslo, Norway
Top Contributor
50 reviews 50 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for four nights in April. We arrived at the hotel around 4pm, and check-in took a long time. The receptionist had to manually find out whether our rooms were ready by walking there himself. No central system for this, apparently. Our room, #903, turned out to be okay, although the A/C unit was very noise.... More

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Gloucester, United Kingdom
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel a couple of times now, both times were work related. The hotel is in a great location, close to Paddington station & Lancaster Gate tube station is directly behind the hotel. Accommodation is pleasant, clean & rooms are fairly spacious, I can't comment on the facilities as I've not used anything in the hotel.... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear wini544, Thank you for your review on Tripadvisor. We are delighted to know that both your stays were very pleasant and you find our location ideal for your business trips. We look forward to welcoming you back soon. Kind regards Thoralf Kretzschmar More

S W England
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very friendly and attentive staff, room immaculate with great views. Excellent location with tube station adjacent. Good value break ..booked directly with hotel which was cheaper than other booking sites, look forward to visiting again.

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear mjb7, Thank you for your review on Tripadvisor. We are delighted that all aspects of your stay were to your full satisfaction and that you are already looking forward to visit us again. We await your return. Kind regards Thoralf Kretzschmar More

Oslo, Norway
1 review
5 of 5 stars Reviewed 5 days ago NEW

My daughter and I had to book onto another hotel from where we were staying and found Lancaster London on ebooking.com. We got a fantastic room at the 16th floor With a spectacular view of Hyde Park, London Eye etc. The room was clean and Nice, the location Close to Lancaster street underground station was just Perfect for Our shopping... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear 448KristinH66, Thank you for your wonderful review. We are delighted you had a fabulous stay and that you enjoyed the view from your room on the 16th floor. I will share you praise of the staff with my colleagues. Thank you for recommending us to your friends and family, we look forward to welcoming you back soon. Kind regards... More

Copenhagen, Denmark
Contributor
11 reviews 11 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my wife and mine 7th visit at the Lancaster London. We like having our breakfast in the modern dining area with a view over the park, dinner in the beautiful Island Restaurant & Bar, and a drink in the cosy Lounge Bar. It is strange, that this nice hotel has such a windy and cold Lobby with no... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear danish4, Thank you for your review of the Lancaster London. I am very sorry to hear that your recent stay was influenced by noisy neighbours and the A/C and our room attendants. I would like to assure you that sound insulation will be addressed in our upcoming refurbishment of the hotel. This refurbishment will also involve a complete lobby... More

Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I went down to London so that he could run the marathon,. This hotel is really well located and very handy for the underground. The room was lovely and the staff were great and so was the food.

Review collected in partnership with this hotel

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear ET0703, Thank you for your review and congratulations on your husband running the marathon. We are glad that our staff made your stay comfortable and that you enjoyed our food and beverage offering. We hope to see soon again, latest for the next marathon. Kind regards Thoralf Kretzschmar More

Jordan
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed there on December 2013 for 5 nights, the location is perfect the Lancaster station is just at the side of the building and very close to Marble Arch and just few steps from Hyde park. The overall stay is perfect except I decided to extend one night so I booked online and then I went to the receptionist... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear roubey, thank you for your feedback about your recent stay with us. I am very sorry to hear that you felt the receptionist was not as helpful as you would have expected. All our team members are encouraged and empowered to make a decision about room allocation, please accept my apologies that not more flexibility was shown in your... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

There are many reasons to stay in this hotel but if there's one stand out reason to do so then book now for the best Thai food in London, if not the UK. Quite simply the food is amazing (fresh, fragrant and authentic) and it is backed up by the most impeccable and friendly service. And if Thai food isn't... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Gavin H, thank you for your compliments about the hotel, Nipa Thai and Island Grill. It is great to read that our culinary offering is to your liking and you also enjoyed the impeccable service. Each of the restaurants have their own TripAdvisor page, I would invite you to give feedback after your next experience there. We look forward... More

Cheshunt, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked an overnight stay at The Lancaster to mark our ruby wedding anniversary, having spent our wedding night there 40 years ago. The Guest Relations Manager contacted me by return e-mail to check the details of our stay. She promised me that we would be well looked after and we certainly were. Our room was upgraded to a suite... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear I B, Thank you for your wonderful review. We are delighted to have been able to make your day just that little bit more special. To hear that you stayed at the Lancaster London after 40 years is an amazing story and we definitely wanted to be part of writing a nice chapter for you. We hope to see... More

Lausanne, Switzerland
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is good and the service amazing, always helping out. The event had a lot of last minute changes and they adapted to it each time, and every department. The rooms are nice and beautiful views.

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Soped, Thank you for your review. We are pleased to read you had a fantastic stay for an event here at the Lancaster London. Our Events team is dedicated to deal with any kind of short term requests and changes. We hope you will be attending another event in the not too distant future. Kind regards Thoralf Kretzschmar More

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Additional Information about Lancaster London

Also Known As:
Lancaster London Hotel London
Lancaster London Hotel
Royal Lancaster London
Royal Lancaster
Lancaster London England
Address: Lancaster Terrace, London W2 2TY, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#102 Family Hotel in London
#123 Luxury Hotel in London
#158 Romantic Hotel in London
#172 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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