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Lancaster London

4.0 of 5 Lancaster Terrace, London W2 2TY, England
#186 of 1,054 Hotels in London
1,904 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Lancaster London
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Lancaster London
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1,904 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed today NEW

We thoroughly enjoyed our recent four night stay at the Lancaster London. The location is great, and accommodations clean and comfortable, but what really sets this hotel apart is the quality of its service. It is obvious that the guest experience is a priority. We were extremely tired after 11 hours of travel, but the valet, front desk services and... More

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New York City, New York
Top Contributor
279 reviews 279 reviews
38 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed yesterday NEW

Strong hotel and getting stronger with some new tech and hospitality upgrades. We had a "funny" stay - which means I can't tell you too much as they will know who we are and we do plan to return. Crazy little things went wrong (as they do) and I'm delighted to say that the hotel Stepped Up and took action.... More

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cornwall uk
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

We only stayed at the Lancaster for the weekend so we could enjoy the Hyde park festival but were pleased to have chosen this hotel. We booked a deluxe room with a city view and we certainly got this. Reception staff were friendly and patient with us explaining the payment method with trivago when we thought we were being charged... More

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crawley
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I cannot thank The Lancaster enough for making our stay so perfect! From the moment we arrived we were made to feel welcome and nothing was too much trouble. I had emailed ahead mentioning it was my husband's birthday. What a suprise when we got there! They had upgraded us to their Royal Suite with a lovely birthday cake, card,... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed for a long weekend, chose the hotel based on location, price and reviews, and was not disappointed. Great value for money. Breakfast was excellent (and included in the rate I got). Staff were excellent.

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Thetford, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Friendly and helpful staff. The hotel has a great location beside Hyde Park. Amazing room, comfortable and spacious looking over Hyde Park and the London Skyline. Definitely added to a wonderful weekend!

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Lancaster Hotel was a delightful stay. Perfectly situated opposite Hyde Park, and within an easy tube link to the rest of London, it made my stay most comfortable. The staff were friendly and most importantly happy to help, not matter what the query was. Whilst the decor of the room was ever so slightly outdated, it was very clean... More

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Calgary, AB
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We chose this hotel for its proximity to Paddington Station. The bonus is the Lancaster Gate Tube Station and many bus stops as well as quick access to Hyde Park. We had a large room on the 17th floor with a great view overlooking the park and the city. The staff at check-in were very friendly and helpful. Wifi was... More

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Contributor
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed for 2 nights at this splendid hotel. It was both topclass and down-to-Earth in a perfect match. The staff did the stay very nice and was extremely helpful. Though I needed a bottle of water in the room it was still a very nice stay and I am looking forward to come back. Great place.

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Peter K, It is a delight to read your comments regarding your recent stay at the Lancaster London. I am so pleased to see you enjoyed your stay with us. We always focus on meeting and going beyond our guests' expectations and are very glad that our hard work has been noticed and appreciated by you. We thank you... More

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We visited London for my husbands birthday. We were greeted by friendly and professional staff. I had informed the hotel in advance it was my husbands birthday and they had left wine and chocs in our room which was a really nice touch. The room was lovely, with panoramic views over London. The hotel is on a busy road but... More

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Lyn B, I thank you for taking the time to leave such wonderful feedback on your recent stay. I am delighted to read how much you and your husband enjoyed the special occasion experience including the service from our team and the location and the stunning view from the bedroom. It will be my pleasure to share your feedback... More

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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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