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Lancaster London

#214 of 1,052 Hotels in London
Certificate of Excellence
Lancaster Terrace, London W2 2TY, England
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Lancaster London
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2,609 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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uk
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here to attend a works awards ceremony, check in was fairly quick but could get busy at times. The room itself wasn't huge ( standard room) but was well equipt with tea coffee making facilities, large comfortable bed,toiletries, robes, pen and paper was useful, great view from the room over Hyde park. Again small bathroom but nice and clean... More 

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Nottinghamshire, United Kingdom
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here in March overnight £118.00 for one night with NO breakfast (that was extra but if you walk up the road you can get a better one for more than half the price) with friends what a rip off, overpriced bar which to be honest you do expect in these kind of places espech in London, bathroom needs updating... More 

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Oxfordshire, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stay at the Lancaster for a personal boutique hotel feel - yes it is a large central London hotel, but the family owned hotel seems to have exceptional staff who really do make your stay very special. There are always wonderful special offer packages, from shopaholics limo trips to afternoon tea or family "paddington" breaks that make the stay very... More 

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Gloucester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Spent last weekend here for husband's sixtieth birthday. Great location for underground just around corner. Five minutes walk from Paddington station and about 15 mins walk to Marble Arch and Oxford Street . However what really impressed us was that this hotel is a lesson to anyone in quality customer service. Each and every member of staff made us feel... More 

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Sydney, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We turned up at 8am after a flight in from overseas and they checked us in without fuss; we were extremely grateful for this. The room was set up very nicely for us - including plums on a plate! Could see Hyde Park from our window. The hotel is in a great location, being a short walk from Paddington station.... More 

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Coventry, United Kingdom
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just back from a four night stay at this lovely hotel. Very convenient for getting around London with the tube on the doorstep. Room very comfortable with a fabulous view across the city and Kensington Gardens. Nothing was too much trouble for the staff. They were friendly and helpful and always smiling. The breakfast buffet is excellent and suits appetites... More 

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UK
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Got a deal on this hotel but was room only. Location great, upon arrival staff very friendly and managed to check into our room early. Room is very clean. Did visit the bar which is ok - not the best service but ok for a night cap. Would definitely stay here again and would recommend it very easily.

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Charlotte, North Carolina
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Lancaster London hotel on a two week stay in London. The staff was so friendly and wonderful to our family and really went above and beyond to make our children feel right at home!! This hotel really knows how to treat their guests right and you can't beat the location, so central for getting anywhere in... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear melhovey, It is a delight to read your comments regarding your recent stay at the Lancaster London Hotel. I am absolutely delighted to learn that you and your family had a wonderful stay with us. Your comments regarding the service are really a credit to every member of staff at the hotel and I will certainly be passing this... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were given an early check-in which we were very grateful for after travelling for 26 hours from Australia. We arrived during an unusually hot spell for London. The airconditioner in our room was not functioning on arrival so we were moved to a room on a higher floor without fuss. The staff were very pleasant and attentive without being... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Palcare05, I thank you for taking the time to leave such a kind review of your recent visit to the Lancaster London Hotel. I am delighted to read how much you appreciated an early check in, service from the team, buffet breakfast and how highly you enjoyed the overall experience. I am sorry about air conditioning issue you encountered... More 

Birmingham, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here as a group of 3 couples over a lovely hot weekend in June. We had booked the rooms on a deal which made the hotel really good value for money. Check-in is from 2pm and the location is great, as we were able to lounge around in Hyde Park before going out for the evening. Midday check-out... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Louisa C, Thank you for taking the time to leave a review of your recent stay at The Lancaster London Hotel. I am pleased to read that you and your friends enjoyed the overall experience however I am sorry to learn that we failed to deliver our usual "We Always Care" service at some of the areas. I will... More 

Hotel Review Summarization

What travelers say

  • Hyde park(71)
  • Very good(19)
  • Great location(16)
  • Paddington station(14)
  • Air conditioning(5)
  • Very clean(5)
  • Heathrow Express(5)
  • Friendly and helpful(4)
  • Oxford street(3)
  • Superior room(3)
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Hyde Park Suite - Luxury Royal Park View (59)
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Presidential Suite (55)
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