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Lancaster London

4.0 of 5 Lancaster Terrace, London W2 2TY, England
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Lancaster London
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Lancaster London
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2,201 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Sussex, England
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked The Lancaster Hotel through "Secret Escapes" and were thrilled with the deal we got. On arrival we were offered a city view room that was ready but wanted the park view room we had booked so dropped our bags and went off shopping. On our return our cases had been taken to our room which was a nice... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Victoria996, I am absolutely delighted you had a wonderful stay with us, and thank you so much for your very kind words. It is always our aim to exceed guest expectations, and I am thrilled you found our staff, food and location to be excellent. The guest experience and customer service The Lancaster London are our highest priority, and... More 

Cumbria
Top Contributor
58 reviews 58 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I attended a National event at this hotel and I felt I had to write about the facilities and service. The conference room is huge and easily held the several hundred people who attended the event. There were in fact two rooms, one large open space with cloakroom and set up with a bar area and a second room which... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear JMH4, I thank you for taking the time to leave such a kind review of your most recent visit to The Lancaster London Hotel for a National Event. It is my pleasure to read how much you enjoyed the experience including conference facilities, 3 course meal and how much you appreciated the service. I will be sure to share... More 

Bowral, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed here with my Mum for 5 nights. Really convenient coming from Heathrow, Paddington Station is just around the corner. Staff were very friendly and helpful. Location was really good, the hotel is basically on top of the Lancaster Gate Underground station. We had a city view which was pleasant, we saw half park, half city including London Tower... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Aussietraveller1561, I thank you for taking the time to leave such wonderful feedback on your recent stay. I am delighted to read how much you and your mum enjoyed the overall experience including the service from our team, food from our restaurant and our great location. I thank you also for your feedback in regards to some of the... More 

Macclesfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I often stay at Lancaster London as it is one of my employer's preferred hotels given its proximity to Paddington. However, I am perennially perplexed by the paradox that exists at this hotel with kind, friendly and helpful staff but rooms that, like me, have seen much better days?! I stayed at the hotel in January and was allocated an... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Brian M, Thank you for choosing to stay at the Lancaster London Hotel for your recent trip and your constructive comment about your experience. We do appreciate some of our rooms are looking a little tired hence the reason we have started our journey to 2017 “Creating the Future” when we will celebrate our 50th anniversary. We have already... More 

Manchester, UK
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for two nights recently, paying a little extra for this hotel as from the pictures it looked a lot nicer than some other nearby options. After checking in, the room I was allocated sounded like it was in the middle of a building site! I understand that hotels need renovating, but I would have thought the hotel... More 

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Turbo86, I thank you for taking the time to leave a review of your recent stay at The Lancaster London. I am pleased to read that you enjoyed the overall experience however I am sorry to that some aspects did not live up to your expectations. We do appreciate some of our rooms are looking a little tired hence... More 

Gloucestershire
Contributor
13 reviews 13 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel on any occasion for work over the past three years and always the staff everywhere are friendly and helpful . It is especially nice to be welcomed by the doormen/ concierge and then to the receptionists who are just lovely people and who have to put up with a lot! ( not me of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear MrsMarks, I am ever so glad to read that you are a loyal advocate of The Lancaster London hotel and that you enjoy every stay with us! We always aim to provide a friendly and efficient service. I really appreciate your staff recognition, please be assured that I have passed on your kind comments to the rest of the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

From the moment we arrived the hotel was superb. Our room was available for early check in allowing us to drop our bags off and explore the city. Our breakfast was delicious and the views from our room were amazing. Would love to have spent more than one night- hopefully next time....

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear BCMcCluskey, Thank you for taking the time to leave your lovely feedback for us. We are delighted to hear how attentive and friendly you find our staff members. The Front Office team are always keen to make all of our guests feel welcome and at home. I will also pass along your feedback to all of our departments who... More 

Shrewsbury, United Kingdom
Top Contributor
57 reviews 57 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

A girlettes weekend in London. Perfect location, nearby tube, bus and taxis. Staff exceptional, welcoming,helpful and extremely courteous. Lovely triple room with city view. Buffet breakfast great. Definitely the hotel for city break. Well done Lancaster.

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Kingswoodtrekker, The team and I are delighted that you enjoyed your room ,location and service from the team. As a team, we strive to exceed our guests expectations and a review such as yours is so rewarding when the teams efforts are noticed by our guests, I will personally pass your compliments to the entire team. I look forward... More 

Colchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visiting the Lancaster for an awards dinner over 360 diners in the ballroom flawless service excellent food when you consider starter & main where both fish cooked to perfection. On arrival greeted by doorman opening our door and welcoming us,same standard all the way through,reception,bar etc on leaving thanked again by doorman have a wonderful evening. Cannot wait to come... More 

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear David H, I am delighted to read your wonderful review of your stay with us, and thank you so very much for taking the time to write it and for your truly lovely comments which I will pass to all the team. I am delighted to know you also had a wonderful time at the Awards Dinner and I... More 

Indore, India
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel was wonderful. Beautifully presented and the staff are so friendly and helpful. The location was excellent with views of Hyde Park, so easy access to the park and surrounding tourist destinations. Easy walk to Buckingham Palace or Kensington Palace. Also within walking distance of Paddington Station so easy transfer from Heathrow on the rail. Rooms a good size... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Aashish70, The team and I are delighted that you enjoyed your room, location and service. It really is encouraging to read such a wonderful review. As you have mentioned, we enjoy great location here at the hotel and glad to know that you could take advantage of our great location to visit around London conveniently. Once again, thank you... More 

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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England
Hotel Style:
#106 Family Hotel in London
#145 Luxury Hotel in London
#153 Romantic Hotel in London
#201 Business Hotel in London

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