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Lancaster London

#205 of 1,064 Hotels in London
Certificate of Excellence
Lancaster Terrace, London W2 2TY, England
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Lancaster London
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2,270 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vienna
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars NEW

The Lancaster is perfectly located, just 5 mins (by foot) from Paddington Train Station, at the boarder of Hyde Park and directly above Lancaster Gate Station (Central Line). So really central when you want to explore London. I like it very much as it has a very beautiful Breakfast floor (1st Floor), directly looking into Hyde Park. The Lancaster is... More 

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BigginsBoy
Top Contributor
53 reviews 53 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The Lancaster has a great location. It's virtually on top of a tube station and by the park. It's fine. I suspect the view from the top of the building is pretty cool. London hotels are not great value. I have a bedroom which is like a hotel bedroom but smaller. It's tired and the Internet is free (thanks) but... More 

Was this review helpful? Yes 1
Brentwood
Top Contributor
52 reviews 52 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Not only the most amazing views , but I went for Afternoon Tea. WOW !! It was stupendous . The lounge has a lovely open fire , was sparkling and the in house scones just melted in the mouth. I did not eat ALL the cakes / pastries that came - I have to pretend to watch my waste ,... More 

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Lincoln, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spent my birthday here, and booked a room for my parents and myself and my hubby. Booked using the Winter30 deal and ended up getting each double room for £90 on a saturday night. Although we would have booked even at full price. I am a 'friend of the lancaster' and was therefore able to utilise my benefits of... More 

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South Wales
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked the Lancaster London Hotel through a third-party and chose it for its fabulous location near Hyde Park (I was attending a show at The Royal Albert Hall) and I couldn't have chosen better! Large, comfortable rooms with great facilities, superbly friendly staff, a gym, fine restaurants and breakfast overlooking the park and Serpentine itself! Easy access to all attractions... More 

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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't fault anything on my recent trip for afternoon tea with my family - the whole experience was perfect. I am a blue badge holder and the day before my visit, I contacted the hotel to find out about parking near the hotel. The staff were so helpful and Roberta in the restaurant took the time to help me... More 

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Northampton, United Kingdom
Top Contributor
95 reviews 95 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I need to qualify the above overall rating. We used the hotel as a place to sleep only. We cannot comment on the wider spectrum of hotel service delivery in all that that entails. I have stayed in this hotel probably about 5 times over a 20 year period. It always projects as a hotel "fighting above its weight". The... More 

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear RedorDead58, Thank you for taking the time to leave feedback on your most recent visit to The Lancaster London Hotel. I am pleased to read that you and your husband enjoyed the overall experience however I am sorry to that some aspects did not live up to your expectations. We do appreciate some of our rooms are looking a... More 

Swansea, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

With its spacious and grand reception area complete with a roaring fire it lives up to its four star rating. The island lounge located on the first floor was bustling with business people. We had booked the Lancaster through secret escapes allowing us a 20% discount on food and beverage, there was always a confusion on redeeming this privilege. We... More 

Was this review helpful? Yes 2
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Allan R, I thank you for taking the time to leave a review of your recent stay at The Lancaster London Hotel. I am pleased to read that you enjoyed overall experience however I am sorry to learn that some aspects did not live up to your expectations. I will share your feedback on the temperature in the bedroom,... More 

Grays Thurrock, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

For afternoon tea The Lancaster would be hard to beat. We were made to feel very welcome on our arrival , the room was warm, beautifully furnished and gentle lighting and we settled into our comfortable armchairs. We were given sufficient time to chat - orders taken for the amazing variety of hot drinks available. Champagne corks were popped and... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Susan W, I thank you for taking the time to leave such a kind review of your recent visit to celebrate the 75th birthday at The Lancaster London Hotel. I am delighted to read how much you appreciated the service and variety of food option and how highly you and your friends enjoyed the experience. I will share your... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I was at the Lancaster London for afternoon tea recently as part of a birthday celebration. The sandwiches were lovely and fresh; the bread was so soft it pretty much melted in the mouth and presented on individual plates per person so no fighting over your favourites (the half Yorkshire with horseradish crème was my particular favourite). There were dietary... More 

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear 1975JES, Thank you for choosing the Lancaster London Hotel for a birthday celebration afternoon tea. We are delighted to know that you enjoyed our fantastic afternoon tea and the service from the team. The whole team work very hard to consistently deliver the highest level of service at the hotel and are touched when efforts are recognized through such... More 

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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England
Hotel Style:
#110 Family Hotel in London
#143 Luxury Hotel in London
#157 Romantic Hotel in London
#199 Business Hotel in London

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