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Lancaster London

4.0 of 5 Lancaster Terrace, London W2 2TY, England
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Certificate of Excellence 2014
Lancaster London
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Lancaster London
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2,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buckingham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our second stay at The London Lancaster and we've already booked for next year. All the staff are so friendly and helpful; the room, the view, the restaurant all brilliant. We were able to leave our bags following check-out and walk around Hyde Park before collecting them on our way to the station.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Easily one of the best locations to stay in London giving easy access to the city. The service is excellent and the charges are not exhorbitant for central London. I had a room service sandwich and bottle of wine and the quality and value was excellent. Good room and wifi that worked! Will be using it again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Barston
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have to say from the outset that when we arrived at this hotel it was an unknown. Eden, an exceptional member of staff, greeted us. We were given a room on the 16th floor and had a lovely view of Kensington Gardens. The room itself was small but lovely in nature. Well presented, the bathroom was possibly the smallest... More 

Was this review helpful? Yes 1
Bristol
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Decided to take my girlfriend away for the weekend to see winter wonderland, mentioned this when booking and have to say the hotel went way beyond what we were expecting. The views from the room were fantastic, the staff ultra polite and helpful and the little touches they made for her birthday made the weekend. Gave us a late check... More 

Was this review helpful? Yes 1
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Budyia, I thank you for taking the time to leave such a kind review of your recent visit to celebrate your girlfriend's birthday at the Lancaster London. I am delighted to read how much you appreciated the service and how highly you enjoyed the experience. I will share your kind comments with entire Front Office team and the rest... More 

Aylesbury, United Kingdom
Top Contributor
85 reviews 85 reviews
19 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Quick Review: Pro’s: • Well worth a stay, 4*’s. • Friendly Staff. • Higher Floors have a great view • Good location for shopping and park Con’s: • Elevator can take a while • Slow running sink Full Review: Firstly I would like to thank Ging in Hotel Hospitality for making all my thoughts a reality. The booking was for... More 

Was this review helpful? Yes 2
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Rocwild, Thank you for choosing to stay at the Lancaster London Hotel and your kind feedback about the stay. I am glad to know that your overall experience was great however disappointed to know that your experience for certain areas were not great. Please be rest assured that we will look into it and improve. Your comments regarding the... More 

Beverley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

From phoning up to make my reservation back in September, we had brilliant service from the staff at this hotel. At check-in we were greeted by friendly smiling faces, and this continued throughout our stay. We felt very welcome. Our family room had a great view, and was plenty big enough for the 3 of us. It was also immaculately... More 

Review collected in partnership with this hotel

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear CampeyA, I thank you for taking the time to leave such wonderful feedback on your recent stay. I am delighted to read how much you enjoyed the experience including the service from our team and your breakfast in the Park restaurant. Thank you also for recommending the hotel. It will be my pleasure to share your feedback with the... More 

Rugby, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hi I stay here every December for a Xmas luncheon and am always impressed.From the moment you arrive you know this is special.Great food and atmosphere.Great location ideal for Hyde park and Oxford Street.Cant wait to visit next year.

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Ian W, The team and I are delighted that you enjoyed your bedroom and it's view, food, location and service. It really is encouraging to read such a wonderful review. Thank you for sharing such kind comments, I do hope we have the pleasure of welcoming you back to the hotel very soon. Kind Regards, Saw H Than More 

Loughborough, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for Winter Wonderland at Hyde Park! Easily within walking distance, also Mayfair, Park Lane, Oxford Street, Marble Arch, We knew that it would be busy so we paid for valet parking, so glad we did exceptional service, hotel reception beautiful with log fire and gingerbread toys and Christmas decorations, staff so friendly and welcoming, room had a great... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Joe L, I thank you for taking the time to leave such a wonderful review of your recent tip to London. I am delighted to read how much you enjoyed the whole experience including your room, our lovely lobby and it's decoration and most importantly the service from the team. I am also glad to know that you liked... More 

Bristol, UK
Contributor
19 reviews 19 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Really lovely hotel just off hide park. Great breakfasts, very comfortable rooms and excellent service where they can't do enough for you. Will return time after time. Located right next to the Lancaster Gate tube station, with easy access into the west end and Central London.

Review collected in partnership with this hotel

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Chocolatespot, The team and I are delighted that you enjoyed your room, location and service. It really is encouraging to read such a wonderful review. As you have mentioned, the hotel is located very close to the west end and Central London and I am glad to know that you had a great time in London. It will be... More 

Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel, extremely helpful staff, ideal position for walking to the Royal Albert Hall through the park. Very comfortable , clean rooms. Tea making facilities great and staff very kind giving us more tea and milk as requested. Would be very happy to stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Joy J, I am delighted to read your wonderful review of your stay with us, and thank you so very much for taking the time to write it and for your truly lovely comments which I will pass to all the team. The guest experience and customer service at Lancaster London are our highest priority, and it pleases me... More 

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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England
Hotel Style:
#96 Family Hotel in London
#143 Luxury Hotel in London
#147 Romantic Hotel in London
#202 Business Hotel in London

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