We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lancaster London

#213 of 1,052 Hotels in London
Certificate of Excellence
Lancaster Terrace, London W2 2TY, England
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Preferred Hotels.. to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Lancaster London
Professional photos View all
Browse nearby
Lancaster London
Add Photo Write a Review

2,556 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    1,135
    954
    329
    93
    45
See reviews for
392
1,002
129
556
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (601)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (2556)
  • Mar-May only
    (693)
  • Jun-Aug only
    (625)
  • Sep-Nov only
    (639)
  • Dec-Feb only
    (599)
All months
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is clean, comfortable and staff very friendly. afternoon tea was a marvelous experience and the waiter, Kenny, was delightful. The restaurants provided good, tasty food for breakfast and lunch. Afternoon tea is served in the lounge, which is part of the bar in the evening.

Was this review helpful? Yes
Birmingham, United Kingdom
2 of 5 stars Reviewed 2 days ago NEW

This review is for the hotel and NOT the event attended. The attended event, in my opinion, could not be faulted Appalling customer service on arrival, brusque and extremely rude. A simple smile and manners cost nothing. Reception seems to be manned by robots. Do not look down your nose and call me Miss. I have a name and you... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Louise T, Thank you for taking the time to leave feedback on your most recent visit to The Lancaster London. I am very sorry to read that your experience did not live up to your expectations and that you felt let down by the service and the product. I would very much like to receive more feedback regarding your... More 

Bognor Regis, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed at the London Lancaster on 1 July as we are going to see Gladys Knight at The Albert Hall that evening. we were greeted at reception by very friendly member of staff. Out rooms on the seventh floor and was well equipped with complimentary toiletries and was very clean and spacious. The only downside side... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Julie O, Thank you for taking the time to leave your lovely feedback for us. We are delighted to hear how attentive and friendly you find our staff members. The team is always keen to make all of our guests feel welcome and at home. I will also pass along your feedback to all of our departments who I... More 

Manila, Philippines
1 review
1 of 5 stars Reviewed 2 days ago NEW

Members of my family, friends and I have chosen the Lancaster London as out place to stay when in the UK capital for more than 20 years. Sadly, that association has now ended. During my last stay, with my wife and 2 children, aged 10 months and 4, our room was not ready on arrival and we were asked to... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Robert G, Thank you for taking the time to provide feedback following your recent stay at the Lancaster London Hotel. I would like to offer my sincere apologies that we failed to live up to your expectations. I would like to assure you our guests’ satisfaction takes precedence over all of our services and it is very disappointing to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Just came back yesterday from the SJA AWARDS on Wednesday, stayed at this hotel for the night. Really good location for most of London's tourist attractions & tube is a couple of seconds around the corner. Rooms had a great city views with everything you need for the stay but bathroom very small indeed. Bars good & breakfast really nice.

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear RondaPrudhoe, Thank you for taking the time to leave feedback on your most recent visit to The Lancaster London Hotel. I am delighted to read how much you enjoyed the whole experience including your room, the service, the food and great location. I do appreciate some of the rooms are looking a little tired hence the reason we have... More 

Red Oak, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel and a super friendly and helpful staff. The hotel is across the street from Hyde/ Kensington park and also right by the subway. Queensway road and Paddington are within walking distance and they both have many different types of restaurants.

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Ron O, I thank you for taking the time to leave such wonderful feedback on your recent stay. I am delighted to read how much you and your family enjoyed the experience including the service from the team, the room and great location. It will be my pleasure to share your feedback with the team and I look forward... More 

Scunthorpe, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Very well appointed hotel but .... Don't pay extra for a park view if you want a park view, you might get a rooftop view and have customer service insist its what they class as a park view , its pretty simple, we could not see the park. DONT LIE !! 6 items in the hot trays at breakfast, eggs,... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Dale B, Thank you for taking the time to leave feedback on your most recent visit to The Lancaster London Hotel. I am truly sorry to learn that your experience did not live up to your expectations and that you felt let down by the service. I would very much like to receive more feedback regarding your visit and... More 

Nags Head, North Carolina
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very comfy bed, great view from room, short walk from Paddington Station/Heathrow Express, close to all public transport, 1 block from Hyde Park entrance, helpful staff, nice bar, you will not regret staying at this nicely refurbished high rise hotel.

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Dickels, It is a delight to read your comments regarding your recent stay at the Lancaster London Hotel. The team and I are delighted that you enjoyed your room, location and service. It really is encouraging to read such a wonderful review. I do hope to have the chance to welcome you and your family back. It would be... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 4 days ago NEW

I love that Lancaster London is adjacent to Hyde Park. And within minutes, one can walk to several high streets or be at Paddington Station on one's way to Heathrow or another part of London. And the value for the rooms is also excellent. The rooms are modern and clean and staff are very friendly and eager to help.

Review collected in partnership with this hotel

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Mwcolvin, Thank you for taking the time to leave such a kind review of your most recent visit to the Lancaster London Hotel. It is my pleasure to read how much you and your family enjoyed the experience including the value for the rooms, the bedroom, the service from the team and the great location. I will share your... More 

essex
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here after the who concert in Hyde park 26/62015. The valet service to park the car was great, concierge service took our bags and held them till we got to our rooms. Our friends got upgraded to the royal park view suite which was fabulous, a 180 degree view of london across the whole width of the hotel.... More 

Was this review helpful? Yes
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Fernpercival, It was a pleasure to have you stay with us at the Lancaster London Hotel and thank you for taking the time to post a review on Tripadvisor. We were delighted to read that you had such a wonderful experience and enjoyed our service. The team work very hard to consistently deliver the highest level of service to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

792 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (523)
Viewed
Room/suite (152)
Viewed
Hotel & grounds (76)
Viewed
Bathroom (47)
Viewed
Dining (24)
Viewed
View from room (87)
Viewed
Business center/function rooms (8)
Viewed
0:48
Videos (1)
Viewed
Other (128)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (219)
Viewed
Amenities (6)
Viewed
Executive Club Room (36)
Viewed
Hyde Park Suite - Luxury Royal Park View (59)
Viewed
Presidential Suite (55)
Viewed
Restaurants and Bars (14)
Viewed
Superior Double Room - Park View (28)
Viewed
The Hotel (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Hotel & grounds (3)
Viewed
View from room (7)
Viewed
Dining (19)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Other (15)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay