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Lancaster London

4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England
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Ranked #186 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jozza123 crawley
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1,900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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crawley
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I cannot thank The Lancaster enough for making our stay so perfect! From the moment we arrived we were made to feel welcome and nothing was too much trouble. I had emailed ahead mentioning it was my husband's birthday. What a suprise when we got there! They had upgraded us to their Royal Suite with a lovely birthday cake, card,... More

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1 review
4 of 5 stars Reviewed yesterday NEW

Stayed for a long weekend, chose the hotel based on location, price and reviews, and was not disappointed. Great value for money. Breakfast was excellent (and included in the rate I got). Staff were excellent.

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Thetford, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Friendly and helpful staff. The hotel has a great location beside Hyde Park. Amazing room, comfortable and spacious looking over Hyde Park and the London Skyline. Definitely added to a wonderful weekend!

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The Lancaster Hotel was a delightful stay. Perfectly situated opposite Hyde Park, and within an easy tube link to the rest of London, it made my stay most comfortable. The staff were friendly and most importantly happy to help, not matter what the query was. Whilst the decor of the room was ever so slightly outdated, it was very clean... More

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Calgary, AB
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We chose this hotel for its proximity to Paddington Station. The bonus is the Lancaster Gate Tube Station and many bus stops as well as quick access to Hyde Park. We had a large room on the 17th floor with a great view overlooking the park and the city. The staff at check-in were very friendly and helpful. Wifi was... More

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Contributor
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed for 2 nights at this splendid hotel. It was both topclass and down-to-Earth in a perfect match. The staff did the stay very nice and was extremely helpful. Though I needed a bottle of water in the room it was still a very nice stay and I am looking forward to come back. Great place.

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Peter K, It is a delight to read your comments regarding your recent stay at the Lancaster London. I am so pleased to see you enjoyed your stay with us. We always focus on meeting and going beyond our guests' expectations and are very glad that our hard work has been noticed and appreciated by you. We thank you... More

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We visited London for my husbands birthday. We were greeted by friendly and professional staff. I had informed the hotel in advance it was my husbands birthday and they had left wine and chocs in our room which was a really nice touch. The room was lovely, with panoramic views over London. The hotel is on a busy road but... More

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Lyn B, I thank you for taking the time to leave such wonderful feedback on your recent stay. I am delighted to read how much you and your husband enjoyed the special occasion experience including the service from our team and the location and the stunning view from the bedroom. It will be my pleasure to share your feedback... More

Letchworth
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Soon as we got there we were impressed with it.The receptionist could not have been more polite or helpful,we were upgraded at no extra cost when she became aware of our tenth anniversary,to a lovely room over looking hyde park.It is in a great location, above lancaster gate tube station and at the end of the serpentine.Breakfast was included,great choice,... More

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Jim R, I am absolutely delighted you had a wonderful stay with us, and thank you so much for your very kind words. As a team, we strive to exceed our guests expectations and a review such as yours is so rewarding when the teams efforts are noticed by our guests, I will personally pass your compliments to the... More

West Sussex
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We chose to visit London on our anniversary weekend as we had tickets for the Radio 2 concert. We booked The Lancaster London for its close proximity to Hyde Park and arrived around 12.15pm, we were very pleased to be able to check in early. We had booked a room with a park view as we thought this would be... More

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Owlsnest, First and Foremost, Let me just say what a great pleasure it was to have you stay with us at Lancaster London recently and thank you for taking the time to write a review on Tripadvisor. The feedback is very much appreciated. We were thrilled to learn that you decided to spend such a special occasion with us... More

Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is in a brilliant location - it's right beside the Lancaster Gate tube station and close to Paddington Station. The staff are great and were very helpful and friendly. Unfortunately, we expected more from this hotel. Our room was very old-fashioned and the small bathroom could have done with an upgrade. The corridor looked shabby and rundown. We... More

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LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Klompen25, Thank you for taking the time to leave feedback on your most recent visit to the Lancaster London. I am very sorry to read that your experience did not live up to your expectations and you felt let down by our bedroom. We do appreciate some of our rooms are looking a little tired hence the reason we... More

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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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