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Lancaster London

4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England
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Ranked #187 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
denise6 Gateshead
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gateshead
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really impressed from start to finish. Booked a superior twin, with park view. Room was on 12th floor and we had great views right across Hyde park and could see all of the main landmarks, such as the London Eye and the Shard. The room was ideal for the time we spent in it. Very comfy beds and the room... More

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Staff are all very helpful. The hotel is very clean and well appointed. Excellent location right next to Hyde Park. The rooms are standard design with all you would expect with breathtaking views from the upper floors. We were on the 9th floor - imagine what it would be like from the 18th floor! Breakfast was good although remember that... More

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Our stay at the Lancaster London was not so nice, because we had our luggage broken into while it was in our room, and the suitcase was wrecked. The managment did compensate us for the dammage to the suitcase, but we did not really feel safe leaving our things in the room after that. The water in the sink and... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Elisbath K, Thank you for your comments. First and foremost, I am very sorry that your luggage was damaged on the day of your arrival by one of our porters during the delivery process to your room. I however would like to clarify that the luggage was not broken into, you have also been informed of the situation on... More

Ringwood, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I would just like to say that during my short stay at the Royal Lancaster, I was treated with respect and consideration. Every attention to detail was perfect and, as a wheelchair user, I was provided with extra care. I would particularly like to thank Patrick Meehan especially was very gentlemanly and went the extra mile. Thank you

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear 800Caroline001, Thank you for your wonderful review. I will definitely share you feedback with Patrick, you are absolutely right, he is a true gentleman. Our Vision is “We always care” and Patrick is a role model indeed,and leading by example. We sincerely hope you have reason to return to the Lancaster London in the near future. Kind regards Thoralf... More

Princes Risborough, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were extremely well looked after at the Lancaster from pre-booking and arrival through to check out. Big hotels often feel very impersonal but all the staff here were extremely friendly, welcoming and helpful. A great central location and our room with great views across London and Hyde Park. We also ate at the The Island restaurant and had a... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Jonwsk, Thank you for your great review of the Lancaster London. We are delighted to read that you have experienced individual and caring service, despite our size. This is very important to us and embedded through our “We always Care” culture. We look forward to welcoming you back very soon. Kind regards Thoralf Kretzschmar More

Banstead, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at The Lancaster for my birthday. From the moment we arrived the service we received from booking in to ordering a drink was brilliant. When we arrived in our room the Client Liaison Team had arranged balloons, wine and chocolates as a surprise. The whole stay was made memorable and we will definitely stay again.

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Angela S, Thank you for your praise. It was all our pleasure to make your stay extra special. Our aim is to create memorable moments; I am delighted we have done just that for you. We hope you will be staying with us soon again. Kind regards Thoralf Kretzschmar More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good hotel clean quite and in a good location only a short work the oxford street and about five min from paddington station good wifi and Kazi in the bar and front counter staff know there jobs AC works and pluming and bath room are all in good conditions over all it up to world standard not the best hotel... More

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Phillip W, Thank you for your feedback. We are delighted that you overall had a very pleasant stay at the Lancaster London. I will ensure the praise for Kazi and Front Desk team will be shared amongst them and to get recognised for the good service. We hope to welcome you back very soon. Kind regards Thoralf Kretzschmar More

Contributor
20 reviews 20 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I use this hotel a lot for business trips. It's in a great location sitting right at the Lancaster Gate tube station and across the road from Hyde Park in a nice part of town. It is a hotel on a large scale so not the most charming for a vacation weekend. The rooms are small but clean although it... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Peter C, Thank you for your review on Tripadvisor. We are pleased to know that you are regularly staying at the Lancaster London on business. I am pleased to read that you constantly receive excellent level of service from our teams. I am sorry however that the rooms is always to your full satisfaction, may I ask you to... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Location: very well located facing Hyde Park and in Central London Staff: very nice and welcoming Rooms: a bit old, with old curtains and carpet. Bathroom quite old as well but clean Ask for a room with a view on the park!

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Boulgom1, Thank you for your review. We are pleased that you found our staff to be very nice and welcoming. Please accept my apologies that bedroom you occupied did not quite match you expectations. We have started our refurbishment program of “Creating the future with the treasures of our past”, which includes a full refurbishment of the entire hotel.... More

Oklahoma City, Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I'll start by saying the personnel at the hotel are top notch. Very helpful and gracious. Great location convinient to Paddington Sation, Hyde Park. The hotel itself is in immediate need of a remodel. The carpet in the room was dirty, the walls showed the wear and tear of age. Light switched show dirt that has accumulate thru the years,... More

Was this review helpful? Yes 4
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear sovvergilr_58, Thank you for your honest review. I am very sorry to hear that the bedroom and WIFI were below you expectations, please accept my apologies, however delighted to hear that the service you have received was top notch. I am please dot inform you that a full refurbishment program has started in July 2014 and over the coming... More

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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#114 Family Hotel in London #133 Romantic Hotel in London #139 Luxury Hotel in London #181 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
Number of rooms
416

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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