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Lancaster London

#200 of 1,063 Hotels in London
Certificate of Excellence
Lancaster Terrace, London W2 2TY, England
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Best prices for: 1 room 1 guest
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Lancaster London
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Lancaster London
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2,344 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wheatley, null, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

The hotel and bedroom are very tired looking, we were not offered a paper, there was no turn down service, no complementary water, the Mini Bar was empty and no handle on the fridge. No spare pillows or blankets, the heating was very noisy so had to be turned of at night. We were meant to have a room over... More 

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Lowestoft, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A short break staying at the Lancaster overall was very good , our room was in a corner position so we had lots of windows making the room light and airy, housekeeping returned each evening for a turndown service and towels were replenished.We ate in the bar one evening the service was very good and we also had the fixed... More 

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Reading, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went to Lancaster London as a treat for my husband's birthday. The staff were great and everything went smoothly from when we checked-in. Our Royal Park Suite was one of the very best executive suites we've stayed-in, with stunning views across London from three sides of the hotel - especially the fountains area of Hyde Park (just across the street)... More 

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Colonia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My daughter had a business trip and I went along. She had requested a room with 2 beds and when we got to our room there was only one King. We called the front desk and they told us that they could separate the beds for us, besides making the room that much smaller we declined and kept it as... More 

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear LMK27, Thank you for your feedback about your recent stay at the Lancaster London. Please accept my sincere apology that the bed set up was not as requested and indeed that the room itself did not meet your requirements. We are already on our journey of creating the future of the Lancaster London which includes brand new bedrooms, public... More 

Chester, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

just back from a weekend away here and had a good time, had a bit of a problem with check in when we got there they said our room wasn't ready and by the looks of it there was a problem, the young girl went off to find her supervisor and said we had to wait a few minutes for... More 

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear janet e, Thank you for your review on Tripadvisor. We are pleased to know that overall you had a satisfactory stay, with both the beds being very comfy and that you really enjoyed the view. I am sorry to hear that the check-in was not as smooth as it could be. Reading your comments I believe you may have... More 

Crawley, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

The restaurant and reception staff were incredibly nice and helpful. They deserve commendation and reward for the effort they put in. For that alone I would stay again. The hotel was lovely and clean and very pleasant environment to be in. I would recommend eating there and value for money is good My disappointments lay with your night barmen. I... More 

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crewe
Top Contributor
76 reviews 76 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Ideally located a stones throw from Hyde Park and above the tube station this was a fab place to stay for my girlfriends surprise birthday trip to London to see Noel Gallagher at the Royal Albert Hall-this is about 15 minutes walk from the hotel through Hyde Park. Oxford Street is about 15 minutes walk too. Fab staff, lovely room... More 

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear craigybabyCrewe, Thank you for your amazing feedback. We are thrilled to know you had a fantastic stay at the Lancaster London and enjoyed all aspects of your stay. However I am sorry to hear about the lift issues you have faced, you will be pleased to hear that part of our creating the future refurbishment project we are planning... More 

Preston, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed for one night while visting a University open day with my daughter and wished we had stayed longer. From arrival to depature we could not have been treated better. When we arrived we had been booked into a double room, but this was immediately changed to a triple room with a view at no extra charge as we... More 

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Norway
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 Nights, 4 persons (family) in two rooms. We were very satisfied with the hotel, staff, rooms and location. We did not eat breakfast at the hotel because we thought it was a bit pricey. There was a small problem in one of our rooms, and it was that in periods was only hot water in all... More 

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