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All 1,069 London hotels

Lancaster London

4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England
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Lancaster London

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81%
Ranked #181 of 1,069 hotels in London
Certificate of Excellence 2013
A recent review
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1,774 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jordan
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've stayed there on December 2013 for 5 nights, the location is perfect the Lancaster station is just at the side of the building and very close to Marble Arch and just few steps from Hyde park. The overall stay is perfect except I decided to extend one night so I booked online and then I went to the receptionist... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear roubey, thank you for your feedback about your recent stay with us. I am very sorry to hear that you felt the receptionist was not as helpful as you would have expected. All our team members are encouraged and empowered to make a decision about room allocation, please accept my apologies that not more flexibility was shown in your... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

There are many reasons to stay in this hotel but if there's one stand out reason to do so then book now for the best Thai food in London, if not the UK. Quite simply the food is amazing (fresh, fragrant and authentic) and it is backed up by the most impeccable and friendly service. And if Thai food isn't... More

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Gavin H, thank you for your compliments about the hotel, Nipa Thai and Island Grill. It is great to read that our culinary offering is to your liking and you also enjoyed the impeccable service. Each of the restaurants have their own TripAdvisor page, I would invite you to give feedback after your next experience there. We look forward... More

Cheshunt, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I booked an overnight stay at The Lancaster to mark our ruby wedding anniversary, having spent our wedding night there 40 years ago. The Guest Relations Manager contacted me by return e-mail to check the details of our stay. She promised me that we would be well looked after and we certainly were. Our room was upgraded to a suite... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear I B, Thank you for your wonderful review. We are delighted to have been able to make your day just that little bit more special. To hear that you stayed at the Lancaster London after 40 years is an amazing story and we definitely wanted to be part of writing a nice chapter for you. We hope to see... More

Lausanne, Switzerland
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is good and the service amazing, always helping out. The event had a lot of last minute changes and they adapted to it each time, and every department. The rooms are nice and beautiful views.

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Soped, Thank you for your review. We are pleased to read you had a fantastic stay for an event here at the Lancaster London. Our Events team is dedicated to deal with any kind of short term requests and changes. We hope you will be attending another event in the not too distant future. Kind regards Thoralf Kretzschmar More

Berkshire
Top Contributor
129 reviews 129 reviews
110 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has got hospitality right. Every single element of it. Their general manager certainly knows his or her stuff. The positive experience starts where it should,.... at reception. Friendly, efficient, and communicating the impression that they really do want your stay to be a good one. We were even given some cake to have with our cup of tea... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear NoholhoRa, We are over the moon to read your review. Thank you very much for all your kind words about our team members in the hotel, in all areas. We truly strive to give all our guests our “We always Care” service promise, it is fantastic to know you experienced just that. We are delighted that the Lancaster London... More

South Glastonbury, Connecticut
1 review
5 of 5 stars Reviewed 6 days ago NEW

I took my wife to London & Paris for her Birthday last week - The Lancaster surpassed all our expectations! Being directly across from Hyde Park with Lancaster Gate Tube Station right in front it was the perfect location !!! The rooms were made up to perfection everyday, The Island Restaurant had a great Sunday Brunch! Concierge Lazlo was extremely... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Paulmg61, Thank you for your brilliant review. We are thrilled to know you had a fantastic stay, with great food and great service from our team, Laszlo in particular. I have taken the liberty to inform him of your comments so that he is being recognised. We look forward to welcoming you back in the near future. Kind regards... More

Newquay, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The Lancaster London is a great base for when I'm working in London during the week. It's in a great location next to the park but near to Paddington station and on top of Lancaster gate tube station what could be more convenient? The staff are always friendly, polite and efficient, nothing is too much trouble for them. The hotel... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Roamad, Thank you for your lovely review. We are delighted to read your very detailed review of the Lancaster London and thank you for sharing your tips and recommendations with the Tripadvisor community. To call us “like a second home” is the biggest compliment you could have given us. Thank you for praising our staff and facilities alike, I... More

Carlsbad, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

With a fantastic location -- steps from tube station and Italian gardens in Hyde Park - I was very happy with my choice of hotel. Deluxe room on 16th floor had views from Hyde Park across the river to Thames. Staff of hotel, Bar lounge, and Island restaurant were great, as were the food and beverage choices. My room was... More

Review collected in partnership with this hotel

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Quuuzer, Thank you for your review on Tripadvisor. We are very pleased to know you had a fantastic stay with us and will be staying again at the Lancaster London.Our location is indeed ideal for leisure guests to explore our great city. We look forward to welcoming you back in the not too distant future. Kind regards Thoralf Kretzschmar More

london county hall
Top Contributor
167 reviews 167 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We've just returned from a fantastic stay at the Lancaster. I happened to mention when booking that it was my husbands birthday,when we arrived we had a superb room on the 16th floor the room was decorated with balloons and they had left sweets and a bottle of wine. What a lovely touch! We especially loved the brilliant view from... More

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LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Beatrice-TA, thank you for your wonderful review. We are delihgted wo have been able to enhance your special day and pleased to know that you have enjoyed the culinary delights in our restaurants. We look forwar to welcoming you back soon. Kind regards Thoralf retzschmar More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed 8 nights at the Lancaster London and was very happy with the hospitality and services provided by all the staff. Special compliments to Rafae Ahmed from the business center and Dilyana (if I got the name correctly) from housekeeping. Both of them were very reliable and helpful throughout my stay at the hotel. I would definitely recommend this... More

Was this review helpful? Yes
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear AhmadSyakir , thank you for your compliments. We are delightted to know that all staff, but especially Rafae and Dilyana, have provided you with exceptional hospitality. IT is fantastic to know that you had a really enjoyable 8 night stay. We look forward to welcoming you bakc in the not too distant future. Kind Regards Thoralf Kretzschmar More

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Additional Information about Lancaster London

Also Known As:
Lancaster London Hotel London
Lancaster London Hotel
Royal Lancaster London
Royal Lancaster
Lancaster London England
Address: Lancaster Terrace, London W2 2TY, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#84 Romantic Hotel in London
#94 Family Hotel in London
#127 Luxury Hotel in London
#173 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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