Loved the location for a number of business meetings over a few days but the only 2 services I requested failed miserably and caused a stressful day. They were :a wake up call at 6.30 am (didn't happen!) and room service breakfast at 7 which when I checked on the door at 7.15 the order card hadn't been taken despite...
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I spent a weekend in this hotel. Great position and good staff but:
1) the family room (the local triple room) I booked 2 months ago wasn't available for the first night for an unclear reason (overbooking? poor organization?)
2) the staff offered us a double room having a very noisy ventilation and a really small basin, plus a single...
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Rooms are very small, try double bed up against the wall, not suitable for 2 people. Don't mind small bathroom, I recognise it's London, the smallest rooms should be pitched as single rooms and not double IMO. However no desk in the bigger room either, so not ideal if on business.
I was moved anyway to a bigger room, so...
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Dear Guest,
Thank you for your constructive feedback regarding your recent stay at the Radisson Blu Edwardian Sussex Hotel.
I was saddened to learn that the room you have been allocated in was less spacious then what you have expected, as due to the structure of the building, our rooms may differ from one to another. As you mentioned, it...
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We stayed for nearly three weeks. The professionalism and kindness displayed by the entire hotel staff was impressive! We were always greeted - usually by name - and anytime we needed help, it was given immediately. The hotel location is excellent. It is a two minute walk to Hyde Park and the Marble Arch and less than 200 yards from...
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Dear Guest,
Thank you for choosing the Radisson Blu Edwardian Sussex Hotel for your recent stay in London, and for taking the time to write us your fantastic feedback on the Tripadvisor. Your review serves as a great motivator to all of us, there is nothing more rewarding than your recognition and encouragement and would help other travellers make an...
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I stayed in this hotel for 1 night on a recent business trip. I was very impressed with the standard of this hotel & the professionalism of the staff who were all extremely friendly & polite. I booked online a few days before & booked a single room. When I booked in I was upgraded to a double room that...
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Dear Reviewer,
Thank you for taking the time to share your feedback regarding your recent stay at the Radisson Blu Edwardian Sussex Hotel.
I am delighted to learn that you were impressed with our staff, and I am happy that they were able upgrade you to one of our double rooms. We are all here to make sure that all...
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Personally for £140 a night right on Oxford street in London (exc. breakfast) I thought the hotel was great. Yes the rooms are small, but ours was nicely decorated and the bed was comfy! The lobby and bar areas are also very nice. The staff were very friendly and couldn't do enough for us. The location is great - in...
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Dear Reviewer,
Thank you for choosing the Radisson Blu Edwardian Sussex Hotel and for taking the time to review your recent stay. I am delighted to learn that our prices were reasonable for you, but I am happier to know that you liked our hotel decorations, and I do hope that you had a comfortable stay with us.
All of...
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I have stayed couple of days in this hotel for a business trip. Nice, clean, comfortable rooms, bit small, but comfortable. Staff was very helpful in every area of the hotel. Breakfast was lovely, however the same every day. Good choice of wines per glass on the bar and very nice people. Especially the Turkish lady and Portuguese man. I...
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Dear Reviewer,
Thank you for choosing the Radisson Blu Edwardian Sussex Hotel and for taking the time to write this lovely review. I was delighted to read that you had a pleasant and comfortable stay with us. I was pleased to know that you enjoyed both our continental and English Breakfast selection however, your comments regarding the repeat items will...
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£205 for a 8 sqm room. Narrow bed, toilet jump to access the shower.
There are much better place to go.
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Dear Guest,
Thank you for your constructive feedback. I was disheartened to learn that you were not entirely happy with your stay with us and would like to offer you my sincere apologies. Due to the structure of the building, some of our room tend to be smaller than others and vary in size .
All our deluxe rooms are...
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I stayed at this hotel last week. I had some orange juice and yogurt with me and thought it would be ok to put them in the fridge in the room which is also where the mini-bar drinks are. I did not use anything from the mini-bar, but now have found that I have been charged for a beer. It...
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Dear Guest,
Thank you for your constructive feedback regarding your recent stay at the Radisson Blu Edwardian Sussex Hotel.
Please accept my apolgies for the issue with your Mini bar charge.The mini-bar system in our hotel or any other hotel within Europe at least, uses a sensor system to charge for items that are removed. The Mini bar is also...
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I have stayed in this hotel for 5 nights in the last week of March for a business trip.
The hotel is very well located in the centre of London, the Granville Place being a closed street just 40 meters distance from the crowded and noisy Oxford street.
The Hotel seems to be thought for dwarfs as the halls, stairs...
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Dear Guest,
Thank you for taking the time to leave your constructive feedback. I was really disheartened to find out that we did not meet your expectations on this occasion and made your stay disappointing.
Please accept my apologies and rest assured that all the comments have been taken seriously and discussed with the relevant departments.
I shall remain optimistic and do hope...
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417 Reviews
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