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Kensington Close Hotel

4.0 of 5 Wrights Lane, Kensington, London W8 5SP, England
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Kensington Close Hotel
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Kensington Close Hotel
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1,729 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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There are newer reviews for Kensington Close Hotel
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Toronto
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 20, 2013

I just stayed at this hotel Dec 13 -Dec 16 .We have stayed there before and love this hotel.The location to transit is excellent- it is a 5 minute walk to a Marks and Spencer if you are so inclined The staff at the front desk are courteous and very accommodating .I recommend you include your buffet breakfasts when you... More

Was this review helpful? Yes
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Guest, Many thanks for your review and for your kind comments about my staff in particular. I look forward to seeing you again on your next trip to London. Kind Regards, Laszlo Nyari More

Shepperton, Middx
Contributor
17 reviews 17 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 19, 2013

I booked this hotel at the last minute. For the price I paid I was not expecting too much so was pleasantly surprised. It's a nice hotel, most of the staff were good (couple of exceptions). We had a few drinks in the bar which was very nice and not too overpriced like a lot of hotels. Very close to... More

Was this review helpful? Yes
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Guest, Thank you very much indeed. Your review is much appreciated. Kind Regards, Laszlo Nyari More

Newmarket-on-Fergus, Ireland
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 19, 2013

At first glance on TripAdvisor the results seemed average enough but I was glad we chose the Kensington Close Hotel for our weekend stay. The hotel lobby, bar and restaurant are all very welcoming (although I still don't like the price of drinks in hotels!). The bar and restaurant staff were more than courteous throughout our stay although some of... More

Was this review helpful? Yes
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Guest, I am grateful to you for taking the trouble to post a review with its very helpful tips for future guests. Thank you. I too am glad that you chose to stay with us and I look forward to seeing you another time. Kind Regards, Laszlo Nyari More

Great Dunmow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 18, 2013

Booked two rooms for a birthday treat for my wife and parents in law, on arrival the receptionist just gave us keys, no directions to the whereabouts of the rooms, we found our own way! The room was tiny, the bed was small and lumpy, meaning our sleep was cramped and uncomfortable, the pillows were cheap, and the furniture and... More

Was this review helpful? Yes 2
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Steve, I was naturally disappointed to see how poorly you rated your stay with us. I see that there were several issues you had which clearly spoiled your time with us. Perhaps I could make a comment on each one. Firstly, my apologies if my reception staff did not give you some directions to find your room. I agree... More

Scarborough, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2013

Really nice hotel, brilliant location just off high street and very short walk to tube station. Staff very friendly and helpful, room was modern and clean if a little small it was difficult to manoeuvre around the bed. Would definitely stay here again but would pay a bit more next tine for a larger room.

Was this review helpful? Yes
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Guest, Many thanks for your review, this is much appreciated. I agree with you that a larger room is worth that little bit extra and hopefully we will have a chance of seeing you again soon. Kind Regards, Laszlo Nyari More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2013 via mobile

I have to say it was a good nights stay at the Kensington Close. Staff were very good, service was quick and, although, the hotel was busy I really had no issues with the service. The only downside was insufficient lifts, but I'm a lot fitter walking up eight floors! Great for an overnight stay.

Was this review helpful? Yes
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Julian, Thank you for your nice review and for your patience over the lifts (two are being refurbished at present and should be back on stream in February I am pleased to say). Kind Regards, Laszlo Nyari More

Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 17, 2013

Having just stayed at the hotel, all was fine till we came to the final bill. Wifi was £9.95 and to carry your food or drink from the bar was 60p. Apart from having only one small lift, the hotel was comfotable, clean and smart.

Was this review helpful? Yes 1
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Dave, Thanks for your review. I take your criticisms entirely. You will see from our website and from other responses I have made to guests raising the issue of wifi at Kensington Close that we do make a charge. But we also have computers for guest use in our Lounge area which have free connection to the internet. Also,... More

Cape Elizabeth, Maine
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed December 17, 2013

I normally give good reviews....but this property truly deserves the rating of awful. One elevator for guests....and about a 1/4 mile walk from the elevator to the room. The Bed was old and warn, not supportive and very uncomfortable. Pillows were not good quality either. The towels felt like sandpaper. No washcloths or body lotion were in the room, until... More

Was this review helpful? Yes 4
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Guest, I was disappointed to read how low you rated our hotel and I am very sorry that you appear to have had an experience much worse than you – or I – should expect. I am grateful to you for pointing out the good value of our smaller budget rooms though, and we were of course happy to... More

Gateshead
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2013

I stayed in the hotel for 2 nights on business and I was more than satisfied. The room was small but it was enough for just me and it was clean and comfortable. I had room service on the first night and the meal was disappointing although the service was very fast.I had paid for my evening meal in advance... More

Was this review helpful? Yes
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Anna, Thank you very much for your kind comments. I am glad we were able to make amends at breakfast and at your second evening meal for your first night meal experience. Your remarks about my staff are also much appreciated. Kind Regards, Laszlo Nyari More

Cardiff, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 15, 2013 via mobile

Use this hotel quite a bit on business and whilst the location is excellent it is really hit or miss with the quality of your room. Recently invested in updating the hotel and whilst some rooms are more than acceptable some (e.g. 5th floor) are very poor. Appear to do a lot of business with airlines so often quite full... More

Was this review helpful? Yes 1
Laszlo N, General Manager at Kensington Close Hotel, responded to this review

Dear Simon, Thank you for your loyalty to Kensington Close and thank you for posting your review. I am grateful for your remarks about my staff. As to the lift situation, two of our five lifts are out of action at present which explains why there can be delays at busy times. They are being renovated and I am pleased... More

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Hotel Summarization (Beta)

What travelers say

  • High Street(33)
  • Tube station(23)
  • Very small(17)
  • Great location(15)

Additional Information about Kensington Close Hotel

Address: Wrights Lane, Kensington, London W8 5SP, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kensington Close Hotel 4*
Number of rooms: 708
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London, England

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