The hotel itself is perfectly located, just a few minute walk from the High Street Kensington Underground Station, shopping (Gap, Mark & Spencer, H&M…) and many restaurants. This hotel is under renovations and the drills start at 8-8.30am and they are really loud. The room was clean, small and the bed was comfortable. The staff is kind and qualified.The hotel... More

Having stayed here for 3-4 days per week throughout Oct-Feb I was overall happy. For the price I couldn't find better in the area, however it did have some negative points. Until I found a room which I liked (and had to reserve each week) I had a few "dated" rooms and the reception staff were useless at helping in... More

Arrived at this place at around midnight with a confirmed booking. Hotel duty manager announces that "we (meaning me and him) have a double booking situation". In short - he'd shorted my room to someone else and had no accommodation available. He offered to taxi me over to their sister hotel which was a major inconvenience for me as I... More

I came here on business for 4 nights but checked out after 2. The reception staff were next to useless, they didn't know my company had paid up front and tried to get me to pay again. Due to refurbishment I was supposed to have free access to leisure club, free movies, free newspapers and water, but none of this... More

Hotel is located a couple of minutes walk from High Street Kensington tube station so ideally placed for plenty of shops and restaurants. Rooms small but comfortable, although aircon seemed to have a mind of it's own and liked to blow hot and cold whenever it felt like. Where the hotel falls down is on organisation, and the seemingly endless... More

I was stuck in London without accommodation, and I was lucky enough to find this hotel available for a good price. I'm not sure why this hotel doesn't have better reviews - sure, the hotel looks a bit out-dated with it's brick front, but the service and décor on the inside very much make up for it. The location to... More

We arrived mid week to the Kensington Close Hotel. Unfortunately a coach full of guests arrived minutes before we did, we therefore waited 30 minutes to check in. Whilst this was not the fault of the hotel, when we did reach check in the service was poor. When I queried the price I had paid over the internet I was... More

My young daughter and I stayed here at the beginning of June. I was wondering how it would be after reading some of the reviews, but it was just fine. We found the welcome to be friendly, staff professional, and room bright and clean. The shower was great, everything worked well, and it was quiet at night. We did not... More

Stayed here for 6 nights. Check in was quick. Hotel staff are very professional. They give you a Wi-Fi code thats good for 12 hours. TV works sometimes. We are out all day so hardly use it. Room is clean and small. Did not use the spa or restaurant. A lot of cheap eats nearby. Check-out was smooth and fast.... More