Stayed here with a friend for 3 nights, the only plus point was the location of the hotel. The standard room was far too small, tiny gap of about four inches at the bed to squeeze by and the beds were on castors which did not lock so any movement send the beds and myself right across the room! The... more

We booked this hotel through londontown.com which said "Holiday Inn Express".. but apparently the name was changed 5 years back. We met a few more people from Germany who were told the same! Disappointing, tiny rooms..very very sub-standard, even though we stayed in the executive and double executive rooms. the location is very nice.. very close to high street kensington..... more

Hotel is in the process of moving from a tour group hotel to one more popular with business customers, but there are still further changes to be made. The location is superb, only 2 minutes' walk from High Street Kensington tube station and excellent shopping and restaurants, yet in a quiet street. Reception queues can be long, although the Corporate... more

I am currently staying in the hotel and I must say am a bit disappointed. This is the 2nd time I have been to the hotel, both times staying in a club room. However, this time the room I was allocated is much smaller. Certainly there is a king size bed, flat screen tv and minibar but space is at... more

Just back from a weekend at the Kensington Close Hotel. It is situated in an ideal location. Room was ideal with everything needed for your stay. Staff very pleasant. Breakfast was either full English or continental which had great variety to choose from. All in all great place. more

I stayed for three nights whilst attending an exhibiton in London with three collegues - what can I say?!?! First impressions were ok, hotel loby is neat but there were people smoking just outside the door. Check in took ages, and the man on the desk didn't speak very much English and traspired (eventually) that because we arrived late (8.50pm)... more

We were looking forward to staying in this "boutique" hotel in High Street Kensington and were greatly disappointed. The rooms were tiny (no exaggeration), the bathrooms were dirty, and the bed was uncomfortable. We stayed for 5 nights (because Expedia wouldn't allow refunds) and were woken twice in the middle of the night due to some loud fan noises. We... more

We made a booking using a complimentary voucher received by referring our own customers to this chain of hotels. When we arrived we were told the booking had been made for the following month. At first the staff said they would arrange a room for us but, when we came back to check in they said that a room was... more

We (myself, husband and 9 yr old grandson) were only there for 3 days, but found the service and attention very good. The Concierge were extremely helpful, we had to call the front desk a couple of times, and we received the attention we needed quickly. We found the hotel cozy, the staff we delt with at reception, the pub... more