We booked the hotel in a hurry and only then read about it on Tripadvisor. Needless to say, we were worried as many reviews here are not flattering at all. However, our experience was smooth and quite nice as the hotel is conveniently located, offers a good rate, the staff is polite enough, quite of few of them smiles which... More

Stayed last night as I visit London weekly and have tried several places. Excellent service on receiption although there was a queue as it was peak check in time. Very clean on ground floor but lifts don't seem to suit surroundings of plush ground floor. Room has been redone and was concise. Utterly huge bed, desk, very very clean yet... More

My partner and I had stayed here in 2011 because of the very convenient location - very close to the Kensington High Street Underground & several great shops on the Kensington High Street. We understood that the hotel was under renovation and the price was great. However this time around - 1 year later - while the hotel boasts a... More

The worst hotel I think I've stayed in, nothing worked - air, hair dryer, iron, called to get an iron and it never came - awful hotel

The location of the hotel is excellent for a weekend stay as is only five minutes away from Kensington High Street station. The room we had on the fourth floor was quite small, but very modern. Windows were easy to open,nice double bed and flat screen TV on wall. Tea and coffee provided. Bathroom also of modern design with bath... More

Stayed in this hotel to attend the Chelsea flower show. It's location was great beside the high street but the hotel itself was just ok. The rooms are very small and thought our room smelled of stale smoke. It was fine for the night but I would not want to book a long stay. The doormen were extremely helpful and... More

the room was small, dirty, AC was not working, the view was non existant... i had to shout to get a new room... then they charged me for fake dinner... then the hotel was extremly noisy... doors slamming... and then i learned that the SPA was on top : 8 pounds a day per person... even if my contract stated... More

Arriving late in the evening and staying 5 nights, we were counting on a nice room. We asked for this in reception and went to the one allocated. Problem: this room was already occupied. We were of course allocated another and this was very small, but we were promised to get a favorable move the next day. During the morning... More

During a fire evacuation at 4am we followed signs only to find ourselves on a roof with no way out. We then had to re-enter the building and made it to the ground floor, only for the signs to direct us to a locked external roller door. If this was a real fire people may have died. I'm waiting for... More