Thomas Cook travel agency called this a 4 star hotel and booked us in for 3 nights. While the hotel has a great location, in my experience, it was filthy, had questionalble safety issues and no regard for traveler's needs in terms of room size, amenities and food. The room we had was so small that movement in it required... more

Half a block from Kensington High St. with all it's shops and Tube station. Short bus ride to Albert Hall and 3 major museums. Clean, but very tiny. One side of double bed up against wall, makes for awkward midnight potty runs. Must stand sideways in bathroom. Can't take more than 3 days of included breakfast. more

Did not stay at this hotel, met friends who were staying there in the bar (lucky escape from whay I read here). Went out for a smoke in the garden area, dusk / evening. Garden unlit. No idea there was a pond there, my son aged 20 walked over to what he thought was part of the patio and ended... more

We have just spent two nights at this hotel, it is ideally located for High Street Kensington tube station and shops, Notting Hill and Hyde Park are only a short walk away and the Royal Albert Hall about 15mins walk. Our room and bathroom were a bit on the small side but were very clean, tea and coffee facilities were... more

We checked in for 2 nights on Monday of this week. When we got to our twin room, my brother and myself discovered that not only was there no gap at all between the beds, but they occupied virtually all the space in the very tiny room. There was no space whatsoever between the foot of the beds and the... more

The location was good, but the room was a littlebit dirty, and there was some liquid on the carpet. The small double room was very small, we were using the room only for sleep. We felt we are in the Balkan, not in the UK. So: it was expensive for this room! more

We were staying at this hotel as we were at an exhibition. When I got to my double room, then bed was up against one wall, it was a tiny bed and it looked like a motel. When I made a fuss I was offered an executive room - but at £30 a night more!!! That room was not much... more

I booked for 2 nights at Kensington Close via HotelZon.com. Main reason for having chosen this hotel was for its location in Hi St Ken - only 3 minutes walk from the tube station and yet not disturbed by the tube noise. (was familiar with the area from many years ago) Upon check in, we were told that our rate... more

We arrived at the hotel at approx 21:00 18/10/09.......on attempting to check in with the reservation that we made NINE days earlier, and PAID FOR by credit card in advance, there was a problem (bearing in mind that I had given the hotel our arrival time)......our room was 'IN USE.'The explanation given was that a group due to check out... more