When selecting a hotel so much for me is about the location so I always tend to weight that portion of my scoring higher. I really enjoy being close to areas in which I want to do things, in this case Soho. The location of this hotel is fantastic, right across Regent St. from the Soho District which is very...
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Dear Charles,
Thank you for taking the time to share your thoughts regarding your recent stay with us. We take on board all guest comments and thank you for your valuable and thorough feedback.
I would also like to thank you for recommending us, and we hope to see you again in the not too distant future.
Kind regards,
Chris...
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We really had a great experience @ the No.5, starting the warm-welcome and detail reception on our arrival by Velda, as well as all superb arrangements during our 5 nights stay by Chris and his team. The location is central, the room size is spacey (compare to our hotel room size in London) , good for our baby Brandon, and...
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Dear Rudymus,
I would like to take this opportunity to thank you for taking the time to leave very good feedback and complimenting us on our customer service. I will make sure I pass on the good comments to the team and we are glad you had such enjoyable time here.
Thank you once again and we look forward to...
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Went with kids for a weekend to london and just loved this place. All great. Except for a non working mini fridge upon arrival, everything good. Great location. Yes the stairs a bit grueling after a day sight seeing but not that bad.
Dear xobellas,
Thank you for taking the time to provide me with such valuable feedback. I am delighted that you and your family enjoyed your stay here at No.5.
I can confirm that the faulty fridge has since been replaced.
I hope we have the opportunity to welcome you back in the future.
Kind regards,
Chris Mulvee
General Manager
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Excellent location, wonderfull staff and customer service, very clean and nice to stay in. The bedroom and bed are small and the window if on the street like ours then will be noisy throughout the night, but the double sealing will guarentee you hear nothing. My only concern is the stairs as I stayed in the fouth floor and had...
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Dear A. Mahdi,
I would like to take this opportunity to thank you for taking the time to write this review and complimenting us on our customer service. We are aware that the street noise might affect the guests, which is why we have invested in double glazing windows in all the suites.
We are very sorry we were not...
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I've stayed at No 5 Maddox Street a few times now and enjoy it more every time. It's an apartment hotel so each room comes with a living room and kitchen too and a very thoughtful 'welcome tray' with tea, coffee and fresh milk in the fridge. I've been lucky enough to be upgraded a few times, to rooms with...
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Dear Guest,
Thank you for taking the time to provide us with such a valuable feedback. We are delighted that you enjoyed your stay and hope we have the opportunity to welcome you back in the future.
Kind Regards,
Chris Mulvee
General Manager
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Stayed here earlier this month with my husband and we both really enjoyed our stay. Contrary to what other people have written, I found it extremely quiet, perhaps because our room overlooked the back of the hotel? The bedroom was on the small side but the bed was really comfortable and the linen was amazing, and I’m very choosy about...
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Dear Noor12345,
I would just like to take this opportunity to thank you for taking the time to leave feedback regarding your recent stay with us here at No.5 Maddox Street. Your opinion is extremely important to us and we are very pleased to hear that you had an enjoyable experience.
We genuinely hope to have the pleasure of welcoming...
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Once arrived at number 5, you'll find a tiny door bringing you to the private doorbel. Staff came directly downstairs to help me with my suitcase. This frriendly staff member checked me in in a very short time. I got the suite on the first floor. Although travelling alone for business reasons, i found myself rather in a luxury appartment,...
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Dear SValkenborg,
Thank you for taking the time to post your review on Trip Advisor. We are very pleased that you found our staff helpful and friendly, and our rooms satisfactory to your standard.
I am very disappointed to hear that you were not shown around your room and have reiterated our check in policy to the staff involved.
I...
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We tried to like this hotel, and the staff really tried to please, but we found too many negatives to this property and won't be back.
The biggest problem was the noise at night. I saw other reviewers note this, but we were already booked into this hotel and I didn't have time to look for alternate accommodations. Each of...
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Dear fun_city,
I would like to thank you for taking the time to provide feedback regarding your stay with us although, naturally, I am disappointed to read that you did not have a thoroughly enjoyable experience. We acknowledge each of your valued comments and I can assure you that we would have done everything in our power to remedy any...
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This hotel felt like a business apartment rental from eastern Europe (or Japan in terms of bathroom size). If I needed to stay in London for a while, this would be a great choice with it's kitchen and living room. The staff was very helpful.
The reasons I probably won't return: tiny shower and my room smelled of smoke wither...
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Stayed one night in an executive suite and would recommend it! But don't make the mistake I did of wanting a high floor unless you've got stamina as there's no lift!
The lounge is spacious and the kitchen is really, really well equipped with everything you could want. The aircon unit is in the lounge so you need to leave...
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