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London Hilton on Park Lane

#242 of 1,063 Hotels in London
Certificate of Excellence
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22 Park Lane, London W1K 1BE, England
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London Hilton on Park Lane
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London Hilton on Park Lane
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1,599 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London UK
Top Contributor
80 reviews 80 reviews
40 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for business as part of a conference that I was attending in the same hotel. I was upgraded from a queens room to a king room on a high level floor which was very nice with a great view over the park and London. The rest of the hotel is very tired and badly maintained. The toilets... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We were guests at a special birthday party on the ball room. Chef Anthony Marshall and his team did a fantastic job. Food was out of this world , Sevice and attention to detail amazing. Great occasion enhanced by a wonderful chef and his team.

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear mitchel l, Thank you for your wonderful review. I am happy that you and your guests enjoyed your special birthday party at our hotel, and that Chef Marshall and his team made sure that you all had an unforgettable experience. I will certainly pass on your compliments to them. We hope that you will visit us again in the... More 

UK
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chatted to the Supervisor early evening as we checked in. We told her we'd all enjoyed our birthdays at the hotel this year and she kindly upgraded us to a Mayfair suite! As the suite was being checked we were given free cocktails in the bar!!! The best check in EVER! The room was amazing and we had a... More 

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear BassettFamily, Thank you very much for your wonderful review. I am pleased to hear that the Supervisor gave you a great first impression of our hotel, and I am sure that you enjoyed your Suite upgrade, along with the amenities that were provided in your room. The staff do take pride in delivering a high level of service, and... More 

Croydon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely afternoon tea, with wonderful staff and extremely nice cakes .... Absolutely recommended for those not on a diet ... Or at least only planning to start afterwards! Credit to the patisserie chefs!

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Andrew M, I am thrilled to hear that you had a sensational afternoon tea at our hotel recently. I will ensure that the Chefs and the Podium Restaurant Manager receive this wonderful feedback. Thank you once again for your compliments, and we hope to see you again in the near future. Kind regards, Natalie More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel meets the usual high standard of Hilton. However i was disappointed with lack of enough seating in the small lobby which also needs upgrading and being charged for the internet, when it was advertised as complimentary.

Review collected in partnership with Hilton Hotels & Resorts

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear X8241SEmikeb, Thank you kindly for writing your review in regards to your recent stay with us. Although I am happy to hear that you had a great stay with us, I am sorry that you encountered several issues, which I will raise to the relevant department heads. Thank you for raising your concerns, as this will help us to... More 

Gillingham, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked a last minute night away and wasn't disappointed. On arrival we were given an upgrade as our room wasn't quite ready, we retired to the bar for. Drink and cream tea which was lovely. We were taken to our room by the concierge who explained our room and room with a view it was, there weren't many sights... More 

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Siryan_10, Thank you very much for taking the time to share your experience with us. I am happy that the Concierge assisted you and that you enjoyed your room very much. The staff here do take pride in delivering a high level of professional service, and I am happy that they looked after you well. We hope to see... More 

Gloucester, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment I walked through the door and received a cheery "hello" from the consiage I knew I was going to have a special time...I was not disappointed, the service from the front desk was 1st class and it felt even better when they explained I would get an upgraded room. The room was bright well designed and very... More 

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Chris H, How wonderful to hear that you enjoyed your stay with us. I am happy that the staff were vey attentive during your stay from start to finish, and that you enjoyed your room and the outlets in the hotel. We hope that you will consider staying with us again very soon. Kind regards, Natalie More 

Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I love this hotel Great location Great service Really fantastically attentive staff And a really good quality of food The executive lounge is also superb in my opinion I rate so highly the podium restaurant

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Simon T, It is great to hear that you consider us the best hotel service in London! I am happy to hear that every department made your stay wonderful, in particular the Executive Lounge and Podium Restaurant. We hope to see you in the near future! Kind regards, Natalie More 

London
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Got upgraded to an executive room as I am a member of Hilton points. The room, view and facilities are wonderful. The executive lounge afternoon tea, drinks and canapés is worth every penny. I've never seen so many cakes and variations of scones. Delicious. Location is perfect for Harrods, Hyde Park etc. it is an expensive hotel and the bar... More 

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Charlotte003, Thank you for sharing your great experience with us in regards to your recent stay. I am thrilled that you found your Executive Room very comfortable, and that you enjoyed having access to the Executive Lounge. We hope that you will consider staying with us again in the near future. Kind regards, Natalie More 

Flagstaff, Arizona
1 review
5 of 5 stars Reviewed 1 week ago NEW

Our visit to this hotel was precipitated by a series of unfortunate events, but I am so glad that we ended up being able to spend a couple of days at this lovely spot. We had some issues with our passports before traveling on to Czech Republic, and had to stay in London for a couple extra days than planned.... More 

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Erin E, I am very pleased to hear that you had an enjoyable stay with us, despite a rocky start with your passports. I am happy that the staff had gone out of their way to make your stay as comfortable as possible, in particular Amie and Irene who treated your children like royalty. I am sure that they... More 

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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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