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London Hilton on Park Lane

#253 of 1,054 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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22 Park Lane, London W1K 1BE, England
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1 room 1 guest
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London Hilton on Park Lane
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1,875 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed here in August for a few nights. The hotel has become quite run down (reception, room, hallways, etc) and the service has become sub-par. The checking process was exceptionally bad (wrong room, strong smell of smoke in a non-smoking room, etc). The front desk did try and help but it did take about an hour (after a very... More 

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Sandnes, Norway
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel from Friday 28th of August to Sunday 30th of August . We got upgraded to a cosmopolitan suite (85 sq. meter), which was a fantastic suite on the 26th floor with a stunning view. We enjoyed every single minute of our stay. The staff was very service minded and always very helpful. The breakfast was... More 

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London Hilton on Park Lane, United Kingdom
2 of 5 stars Reviewed 2 days ago NEW

Worst sleep ever! The king size bed was two singles pushed together and one mattress was a blend of rock hard and lumpy. The Executive Lounge is on the 2nd floor with not much of a view. Resembles a cafeteria with tables and chairs. If you don't get there within the first hour the food and drinks are gone. Not... More 

Review collected in partnership with Hilton Hotels & Resorts

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Riyadh, Saudi Arabia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

they smoke shesha in non smoking floors hotel is dirty i reseve 2 rooms and a suit adv payment they said no suit avl in arv the qatery guy who smoke in non smoking floor he said to them i tip the guys there

Was this review helpful? Yes 1
Hilton_ParkLane, Hotel Manager at London Hilton on Park Lane, responded to this review

Dear tareq1969, I would like to thank you for taking the time to write your review in regards to your recent stay with us. However, I am sorry to hear that you had an unsatisfactory stay. Please can you kindly contact our Guest Services Manager at Natalie.tam@hilton.com, who will be more than happy assist with your complaint. Kind regards, Oliver... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel, very nice breakfast. Staff was awesome. Helpful and polite. Restaurant in the top floor was not impressive and just expensive. Rooms was good but alot of ppl have had a good time in the bed hehe. Was some cracking when i moved in the bed. Overall good hotel

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Mrcrossiant, I am pleased to read that you had a very nice breakfast experience and that the staff were superb. However, I am sorry to learn that you were not impressed with our restaurant on the top floor, and that the bed creaked in your room. We appreciate your comments, as they will help us to improve the level... More 

Wantage, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay at the Hilton Park Lane was amazing. On arrival as a Gold member we were upgraded to the 27th floor which added a great deal to our 30th wedding anniversary celebration. From start to finish staff couldn't have been more helpful. They were totally professional but friendly with it and made you feel as if they were at... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Andrew B, As a valued Gold Hilton Honors member, I am pleased to read that you had a wonderful stay with us, especially as you were celebrating your 30th wedding anniversary. I am pleased to read that your stay was flawless from start to finish, and that you were very impressed with the level of personal service received. We... More 

Gosport, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved our stay at this hotel. The staff were really friendly, the food was amazing and the room was modern and clean. We had booked online and when we arrived we were given a free upgrade, which is always nice. Our room had the most amazing view of the London skyline!! Highly recommended!

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear StephenC775, I am glad to read that you had a wonderful stay with us recently. I am pleased to learn that the staff looked after you extremely well, the food was amazing, and you were impressed with the cleanliness of your room. We hope to see you again in the near future. Kind regards, Natalie Tam More 

London, United Kingdom
Level Contributor
142 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Presidential Suite is in one of the top floors, comprising a living room, huge long dining room and a bedroom. Here you have everything one can expect from a "proper" Hilton, i.e. friendly staff, good restaurans and lovely Executive Lounge. In addition, you also have the amazing views of Hyde Park and central London that only this hotel can... More 

Was this review helpful? Yes 2
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear PhDBanker, I am pleased to read that you had a fantastic stay at the London Hilton on Park Lane and that you were able to feel at home in your Presidential Suite for 2 weeks. I am also glad that you enjoyed the service from the staff, and that you had the opportunity to visit the hotel's restaurants and... More 

Level Contributor
114 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Never disappointed by this old well estabilshed Hôtel. Top location for a large family weekend escape. We were lucky to stay in one of the renovated floor ... After being first shown a very old room on one of the smoking floors ! Excellent breakfast with a large choice of everything and very efficient service.

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Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Courche, I am pleased to read that you had a great stay with us, and we thank you for your continued loyalty to the London Hilton on Park Lane. I am sorry to read that your initial room was disappointing, however, I am glad that you were relocated to a much better room. It is also great to read... More 

UK
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here last night for our wedding aniversary. We were kindly given an upgrade to a suite. It was ok, very small, i wouldn't have said it was a suite and was glad i didnt pay for a suite ! the view across London was lovely though and a few nice touches in the room as in fresh fruit... More 

Was this review helpful? Yes 1
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear kimpet, I am pleased that you chose to stay with us at the London Hilton on Park Lane, in order to celebrate your wedding anniversary. It is great to learn that you were upgraded to a suite, and that you had a wonderful dining experience at Galvins, however, I was sorry to read that the porter had delivered the... More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(28)
  • Buckingham palace(14)
  • Room service(14)
  • Very nice(11)
  • Star hotel(8)
  • Great view(6)
  • Podium Restaurant(3)
  • Comfortable bed(3)
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Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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