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Mercure London Paddington Hotel

144 Praed Street | Paddington, London W2 1HU, England
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Mercure London Paddington Hotel
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Mercure London Paddington Hotel
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954 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Mercure London Paddington Hotel
See the most recent reviews
Osaka, Japan
1 review
5 of 5 stars Reviewed December 29, 2010

I very much enjoyed the stay at this hotel. The location was also perfect, since it's `next' to the Paddington station. For a business meeting, I need to print out a one-page document, and one of the staff members (Mr. Wasi'm) helped me on the issue, and it was quite helpful to me. I also made a mistake that I... More 

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Germany
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed December 29, 2010

I recently stayed in an executive king for the fourth time. I was a bit worried that it wouldn’t still be as good as I remembered it from earlier in the year, but it was even better. Wasim at the front desk is a definite bonus for the hotel – extremely helpful and friendly, and George the porter is also... More 

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Houston, TX
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 18, 2010

This was my first stay at this hotel and I loved it. I recommend it and will stay here again. The hotel is located next door to Paddington Station. Being next door to Paddington is perfect -- you can get to/from Heathrow via the Heathrow Express and you can get all around London via the Paddington subway stop. Very convenient.... More 

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Linforth, Manager at Mercure London Paddington Hotel, responded to this review

What a great review. We could not ask more than reading you would recommend us and stay again. Many thanks for your comments on breakfast at our Garfunkel’s restaurant. We hope to see you again soon. More 

Aberdeen, Scotland
Contributor
19 reviews 19 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 17, 2010

Great location next door to paddington station. Very handy for the train and tube. My double room was small. It would have been a squash for 2 people but as I was travelling by myself it was perfectly fine. It had all the amenities you expect and the staff quickly provided me with an iron when I asked to borrow... More 

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Linforth, Manager at Mercure London Paddington Hotel, responded to this review

Paddington is a great location to stay when visiting London. We are pleased you found all the services and amenities as you would have expected and fine. We look forward to welcoming you back in the near future on your next visit. More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 17, 2010

Room was cramped and bedding full of short curly black, and long female's hairs. Singular staff was more concerned with covering the front desk than changing the bedding. When lodging complaint; treated as just another, 'passing through' customer. Booked for two nights but stayed only one despite non-refundable booking. Would not use this Hotel again and would be very reticent... More 

Was this review helpful? Yes 2
Linforth, Manager at Mercure London Paddington Hotel, responded to this review

Please accept our apology regarding you feeling your room was cramped. Like many city centre hotels unfortunately the rooms are generally smaller than provincial hotels. You can be assured we constantly check and double check all our housekeeping services and always are complimented on the cleanliness of all our hotels. You can be assured we will investigate your comments More 

Travelers are raving about these London hotels

Arvada, Colorado
Contributor
15 reviews 15 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 16, 2010

We only stayed in this hotel for one night, however, the hotel room was clean and comfortable. We selected this hotel because of its conveinence to Paddington Station and the Heathrow Express. The staff was very friendly, however, the only complaint I would have is that when we arrived, one of the front desk staff was really pushing to book... More 

Was this review helpful? Yes 1
Linforth, Manager at Mercure London Paddington Hotel, responded to this review

Dear guests, We do hope you can stay with us longer next time you visit London and we are pleased you found our location to both Paddington station and the Heathrow Express convenient. With regards the taxi I can assure all guests we do use only licensed private hire companies for all our guests with a set price quoted at... More 

Sao Paulo, SP
2 reviews
4 of 5 stars Reviewed December 4, 2010

We stayed at Quality, on july/10, at executive room. Very nice and simple hotel, without any amenities, but good location, nice room and helpful service. The room was not so big, but for London it's ok, very clean and modern rooms. We stayed 9 nights, but in the first night we heard some water running through the wall. The front... More 

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Linforth, Manager at Mercure London Paddington Hotel, responded to this review

Thank you for taking the time to review our hotel. And we are pleased you enjoyed your stay with us. We do hope you stay with us again should you decide to visit London again. Your recommendation is highly appreciated. More 

Riyadh, Saudi Arabia
1 review
4 of 5 stars Reviewed November 29, 2010

the hotel is very modern and very comfortable it is very close from paddington and i would like mr.wasim for his cooperation and service.

Was this review helpful? Yes
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review

We would like to thank you for your kind review on our hotel. The Quality Crown Hotel Paddington is perfectly located by Paddington station. Your kind comments regarding Wasim have been passed on to him, with thanks. We do look forward to welcoming you back in the near future for another pleasent stay, More 

Athens, Greece
Top Contributor
94 reviews 94 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 22, 2010

I thought overall it was not a bad hotel. Not sure I would rate it 4 star, but not bad. Up side - unusually clean for a London hotel, I think it has been recently refurbished. The staff, barring one, seemed very efficient. The location for my particular needs was perfect. Also my room had good sound proofing/double glazing -... More 

Was this review helpful? Yes 1
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review

I would like to thank you for your recent review of our hotel and that you found it very clean compared to some hotels you have stayed in the past. We have the highest standards of housekeeping which are constantly checked and improved on all the time. We are pleased you found our specialist double glazing effective and slept peacefully... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 21, 2010

Breakfast was bad in sister restaurant and my so called "king" executive room was crampt yet well maintained. I would expect a better level of quality for a so called 4 star complex

Was this review helpful? Yes 1
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review

We are sorry and surprised you found our executive king room smaller than expected. We normally get complimented on the size of these rooms with them being over 27.5 square meters. I would like to thank you for your comment that you found our hotel and bedroom well maintained More 

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