First time at this hotel and on checking in were without prompting offered an upgrade to a deluxe room. The hotel is within easy walking distance of Covent Garden, Leicester Square, theatres. The hotel bar is expensive and we didn't eat in the restaurant, but there are plenty of places to eat nearby. The staff were friendly and helpful. All... more

Booked Kingsway for just 2 nights for a short holiday. I emailed them THREE times as I was warned about being transferred to another hotel. Guess what...we arrived and we got the same crappy story of a big group checking in..and moreover, transferred to another hotel for JUST ONE NIGHT!!! We made obviously a big hassle, but do you think... more

We booked 2 rooms at this hotel because we have stayed here previously about 4 years ago and had a fantastic experience, however, we were very dissapointed with our stay this time. the rooms were tiny, the windows wouldnt open and it was so hot in the rooms, the air con wasnt working in either rooms and the one room... more

Fantastic Hotel in heart of Covent Garden. Within walking distance of attractions. High standard of service aqnd friendly efficient staff. Rooms spotless and very comfortable. Have stayed there 4 times now and wouldnt go anywhere else. Reccommend having an eving meal in hotel, food deliious but leave plenty time to have meal (service quite slow) but meal worth waiting for.... more

lovely hotel, wonderful breakfast.s..... well cooked and varied food.... lovely clean tables and linen. "Stayed with a girl friend we went to see "oliver" which was fab... do go and see it...... all the theatres on your doorstep. There are also lots of restaurants all around.and the hotel is in a "nice" area. Yes we will be staying here again...... more

I booked this hotel after a previous stay a couple of months before in a near by hotel- me and my partner had gone for a wonder around Covent garden and on the way back we walked passed this hotel and thought it looked quite impressive- I wasn't wrong!!!! On this trip I was visiting with my bestfriend for a... more

Rooms very spacious and spotless with modern furnishings. Bathroom not quite up to room standard with feeble shower. Service good apart from business center being out of order - no web access as I had no laptop.Helpful concierge and friendly staff. Overall very good value. more

I booked this hotel after reading reviews on Tripadvisor. Someone raved about it and said the Moulton Brown Toiletries were a nice touch. The positives were, the rooms were nice and comfortable. However, there were toiletries but they were very sparse and not Moulton Brown. We arrived early and the the receptionist would not let us check in so we... more

Stayed in the Kingsway Hall Hotel hotel before and really liked it but the standard of service has fallen since then ! Anne Marie in reservations completely ignored me when I asked a question regarding the hotel rates. I felt really embarassed. When my parents arrived at the hotel they were informed that the hotel had 'over booked' and would... more