Got a good price on a room for two nights in November. Booked with last minute dot com. Great location, service was good, breakfast both mornings was excellent. On criticism of the hotel was that room was a little on the small side... had a room facing an inner courtyard, possibly one of the cheaper rooms called " classic room".... more

Always a good choice with a great location. However, I always feel there is something missing. Sort of vanilla feeling about the place. Good choice if you find a fair rate but not so special to splurge. more

I've stayed 1 night and I must say I was really happy I did. Hotel location is great, next to Hyde Park and Green Park, close to Mayfair and Picaddilly Circus and next to bus stop, tube station and Hard Rock Café London. Staff was very nice to me and helpful. Can't compain about the service. Easy check-in and check-out... more

We stayed for one night, and found everything OK, Rooms all clean, a little small, but we expect this in London, Took advantage of the Club Lounge, and if used offeres excellent value. No compliants from us, all the staff we that help us was excellent Well done ! nice Hotel in good loacation more

It is no use having spent a fortune on remaking this hotel if the staff let it down. The rooms are tastefully done and well-equipped - but very small even at the top end. The feel of a five star is there but everywhere there is poor service. The doorstaff talk to each other and cannot open a door; the... more

I've been an Intercontinental Ambassador for about 3 years now and sadly this (subscription) programme just gets worse. I've thousands of Priority Club Points built up after many full price stays and yet they wouldn't allow me to make a rewards booking at this hotel - even though they had scores of empty rooms. I spoke to the hotel directly... more

Booked this as a part of a surprise Birthday weekend for my girlfriend. The hotel is grand and plush, however the service we got was terrible and not what you would expect from a 5 star hotel.The staff need to work on their customer service skills and actually realise how rude they came across! My main gripe was that i... more

We stayed one night in the InterContinental Park Lane as a stop over after travelling 28 hours from Australia. We arrived early in the morning and had booked the rooms (one for us and one for the kids) for the previous night as well, reception was surprisingly busy with check outs but the wait was short and very efficient and... more

Stayed at this hotel and attended a function in their ballroom. Check in was quick and easy. I have stayed here once before approx 18 months ago and they welcomed me as a returning guest. I was given a room on the Club floor which is the 7th floor. Room was clean and comfortable with a spotless bathroom and great... more