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InterContinental London Park Lane

#119 of 1,050 Hotels in London
Certificate of Excellence
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One Hamilton Place | Park Lane, London W1J 7QY, England
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InterContinental London Park Lane
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InterContinental London Park Lane
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1,657 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great service. Friendly staff, located close to major sites such as Buckingham Palace, Piccadilly Tube line, and was a very nice property near Mayfair and Knightsbridge. Attentive to every need. Even came in on the first evening to find a large bottle of chilled water and 2 fresh pears along with a note of thanks from the manger. Great personal... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Should have known it was going to be a bad trip...my daughter had trouble at the front desk checking in before my husband and I arrived. I am an ambassador at this hotel chain and usually come away feeling warm and fuzzy. Our rooms weren't upgraded and we were denied admittance to the lounge. When we were let into the... More 

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U.S.
Top Contributor
80 reviews 80 reviews
63 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

There are lots of positives about this hotel. The staff are very smooth, well-trained, courteous, and professional. The decoration, bedding, and furniture are top-notch. The location is very good for Hyde Park and Buckingham Palace and ritzy shopping areas. Looking only at the price, though, your expectations might be too high. The location is certainly 'good', but I preferred the... More 

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Oahu, Hawaii
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed for a conference being held at the hotel. The staff at check-in were cheerful and helpful. After a 20 hour flight across 11 time zones it says something to be impressed with the friendliness of the staff. The room was well appointed, included a universal electric adapter and had at least one North American and Euro outlet in... More 

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear South_Pacific_Seas, This is wonderful feedback and I thank you for your kind and enthusiastic words about your experience at InterContinental London Park Lane. Describing our service as the best is the compliment that any hotelier is striving to hear. It will be our pleasure to welcome you back to our hotel in the future. Kind regards, Caroline Jillings Director... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

All staffs that I met were super helpful and friendly, especially Manon at the front desk was really nice and helpful. The room was not ready for a while, but she brought me over to the bar/lounge(?) area and provide free tea there. I first got a wrong room (2 bed) but she immediately apologized and gave me the 1... More 

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Volcano S, Thank you for taking the time to write your review about you most recent stay at InterContinental London Park Lane. I am delighted to learn that you enjoyed the hotel facilities as well as the service we provide. Thank you especially for commending our Guest Relations Associate, Manon, as she will be thrilled to know that the... More 

Cheltenham, United Kingdom
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful hotel, everything you expect from a 5 star rating. Beautiful, well furnished room with everything you might need to make your stay comfortable. Extremely comfortable bed. Very pleasant and helpful staff. Lovely decor in hotel and flowers everywhere, much appreciated.

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Jennifer B, Thank you for taking the time to write about your experience at the hotel. I am delighted that you found the hotel suited to your needs. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave a positive impression. We trust that we can look... More 

Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
43 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent a long weekend here and had a wonderful experience. The staff is very courteous and polite. Our room was small, but very well decorated and cozy. The location is excellent -- near the palace and Hyde Park. The hotel building is really nice, although it lacks in charm. If this hotel was in almost any other city, it... More 

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear GG1072, It was with true pleasure I read your review about your recent long weekend with us at InterContinental London Park Lane. We are indeed very lucky with the hotel location as it makes it extremely convenient for our guests to explore what the city has to offer. We highly appreciate our guests’ comments as they help us to... More 

Novi, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel, staff and location. Rooms are very nice. I was on the 4th floor facing Hyde park. It was beautiful and quiet. Excellent location. Near Buckingham Palace and close to transportation. Walked to Picadiily and Regent st. Restaurant a bit pricey but had great drinks and service. The coconut monitor was fabulous.

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Cheryl K, Thank you for your positive comments about your recent stay at InterContinental London Park Lane. London is truly an extraordinary city. I am very pleased to learn that you have chosen to stay at InterContinental London Park Lane while visiting. I am truly delighted to see that you enjoyed the attentive service the team provided as well... More 

Rome, Italy
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The good thinks: beautiful breakfast selection, coffees, friendly staff. Amazing gym. Loved the smell of the hotel in the Lobby which is also a nice bar to have an apéritif. The downside: the rooms are a bit small and we were told we would have an outside view and it was more an inside court view, with a distant view... More 

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Marlenefer, I would like to take this opportunity to thank you for your feedback that you left after staying with us at InterContinental London Park Lane It is always refreshing to receive positive comments in regards to the staff in particular and I have shared your feedback with all the departments. We do pride ourselves in providing the best... More 

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The service fantastic , staff was very helpful with requested and in getting theater tickets . I found the room to be quite nice and surprising in that there was British decor in the room. However, this was a letdown and for me a disappointment in the actual hotel. While it has a good location. I just couldn't. Over the... More 

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Epfeagles, Thank you for sending us your feedback and for choosing InterContinental London Park Lane. I understand we did not meet all your expectations on your recent visit with regards to the building itself and we have taken this on board. On the positive side, I would like to thank you for commending the service we provide. The team... More 

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