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InterContinental London Park Lane

5.0 of 5 One Hamilton Place | Park Lane, London W1J 7QY, England
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Certificate of Excellence 2014
InterContinental London Park Lane
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InterContinental London Park Lane
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1,556 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars NEW

Stayed with my family over the valentines weekend as my house had builders in. Interesting hotel, lovely decor and five star qualities but the food was very over priced but with very rare lovely treats. Service was brilliant and the spa was especially worth every penny. All in all, the stay was ok. Just Ok.

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Sola O, Thank you for taking the time to share your experience after your recent stay with us at InterContinental London Park Lane over the Valentine’s weekend. Your kind comments about the hotel and the employees are highly appreciated. The team will be thrilled to receive this. We all look forward to having another opportunity to welcome you in... More 

Stock, United Kingdom
Top Contributor
157 reviews 157 reviews
116 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for work for one night mid-week. Our superior room (views over the roads outside rather than the inner courtyard) was nicely decorated, with a very comfortable bed, but small and the bathroom was very disappointing. Single sink, shower over bath and a simple shower curtain rather than a screen. For a five star hotel on Park Lane I... More 

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear quin-i-bog, Thank you for sharing your experience at InterContinental London Park Lane. We are very lucky indeed to be in such an iconic location for a better convenience to our guests. I would like to firstly thank you for commending the team at the Front desk as well as Concierge, who ensured your arrival and departure process was as... More 

Durham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

afternoon tea was great - recommended stunning set up, great staff and great service We had a really lovely time here. I stayed with my 2 young daughters and we received a lovely welcome from Pennay , the doorman

Was this review helpful? Yes 1
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear littlehoneyz, Thank you for sharing your experience at InterContinental London Park Lane. It is always great to receive positive comments especially about your Afternoon Tea in the Wellington Lounge and I will certainly pass them on to our team. Once again, thank you for such a wonderful review. I do hope to be able to welcome you back in... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is absolutely amazing. The staff are so polite and helpful. They really go out of their way to ensure your comfort. The food was delicious. They were also very child friendly and my son was able to enjoy afternoon tea there also. What a lovely experience. Thank you so much...

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Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Nicole M, It was with great pleasure that I received your kind comments about your experience with us at InterContinental London Park Lane, for which I would like to thank you. The team will be thrilled as it is greatly appreciated when their efforts are recognised. We all look forward to having another opportunity to welcome you in the... More 

Lincolnshire
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a really lovely time here. I stayed with my 2 young daughters and we received a lovely welcome from Pennay , the doorman. He was charming and greeted us by name each time we came in or left. The concierge service was helpful , knowledgeable and friendly. The room was lovely, with a great view. We had a... More 

Was this review helpful? Yes 2
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear nomilktoday, Thank you for sharing your experience at InterContinental London Park Lane. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I would like to apologise for any inconvenience you experienced with the service at Wellington Lounge. Please be assured this is... More 

Harrogate, United Kingdom
Top Contributor
102 reviews 102 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel 5 times and it is all about Location! I am a ambassador member for IHG so get a free room upgrade along with other benefits and this hotel certainly provides them! The cost is not expensive for London prices and the Lounge is amazing! I have booked again for new years so will look... More 

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear OllieEdmunds, Thank you for taking the time to share your review with us and for being a loyal Ambassador member. It is always great to receive a positive review and I will certainly pass it on to our team. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able... More 

Swindon, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband took me to this hotel for valentines weekend. We have stayed in many 5 star establishments and this is among the best. Dominic greeted us with a wonderful smile and fantastic professionalism. He checked us in, then gave us a guided tour of the hotel, explaining all eating options and also established if there was availability for the... More 

Was this review helpful? Yes 1
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear T9TDJ, Thank you for taking the time to review the hotel following your recent Valentine’s weekend stay with us. We are delighted to hear that you had an enjoyable experience at InterContinental London Park Lane. I also would like to thank you for commending our team members in general especially, Dominic Smith from Front Desk. It is comments like... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Well, the title says it all. The service in the hotel is good. I also love their ambassador program! Stay away from the ballroom if there is a party they stay until late time and very loud. Also, try to ask for a hyde park view.

Was this review helpful? Yes
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear caramelaa, We are delighted to hear that you enjoyed your recent stay with us in London and thank you for taking the time to post your review on Trip Advisor. I am delighted to read your observations and that you seem to have had such a great stay overall. I could not agree with you more that the location... More 

Co Down
Top Contributor
137 reviews 137 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Attended a conference here and decided to stay in the same hotel. Overall experience was not great and certainly poor value. On arrival at 4.30pm room was not ready and they tried to pack me off to the bar. I waited in reception as they cleaned the room. I had asked for a quite room and was told that was... More 

Was this review helpful? Yes 1
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear NorthernerCoDown Thank you for taking the time to provide us with detailed feedback following your stay in our property InterContinental London Park Lane. Our guests‘ comments are extremely important to us as that helps us to improve our service, ensuring that we deliver an experience in line with our guests‘ expectations. Please accept my sincere apologies for the shortcomings... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

With all the fancy hotels on Park Lane, I was a tad dubious to be going to this one for afternoon tea. However it was fabulous! The decor is fresh and contemporary, yet still comfortable. We were seated in the Wellington Lounge and looked after by the most wonderful waitress. Attention to detail was key here, everything was perfection -... More 

Was this review helpful? Yes 1
Caroline J, Manager at InterContinental London Park Lane, responded to this review

Dear Anastasia l, Thank you for taking the time to share your experience. Your kind comments about the hotel and the employees are highly appreciated. I am extremely pleased to hear that your afternoon tea experience with us at InterContinental London Park Lane was a fabulous one. Our aim is to provide our guests with memorable experiences and I am... More 

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Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England
Hotel Style:
#37 Spa Hotel in London
#83 Romantic Hotel in London
#101 Business Hotel in London
#102 Luxury Hotel in London
#102 Family Hotel in London

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