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DoubleTree by Hilton London Victoria

4.0 of 5 Hotel   |   2 Bridge Place | Victoria, London SW1V 1QA, England
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Ranked #224 of 1,054 Hotels in London
A recent review
4 of 5 stars reviewed yesterday
Robin W
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343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Huntsville, Utah
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Reservations were made 6 months ahead of time requesting early check-in as our flight arrived at 7 a.m. Even called Hilton Honors the night before to request and emailed hotel. Arrived at 10 a.m. and were told no rooms available. Checked back again at noon, still no rooms. Finally after staying in lobby and approaching front desk repeatedly, we were... More

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1 review
4 of 5 stars Reviewed yesterday NEW

Clean and confortable rooms; friendly staff; convenient location as it's close to the Victoria bus and train station and also stops for the hop on/hop off tour buses! We had breakfast each morning in the restaurant on site and found both the food and staff to be excellent! Great warm cookies!

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London, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

For the price that you are required to pay for the afternoon tea at this hotel is not worth the money. I would not recommend anyone to go to this place for afternoon tea. The cakes and sandwiches where below average. Plus the tea selection was small, also for the tea, they should have used tea pig rather than the... More

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Geneva, Switzerland
Top Contributor
201 reviews 201 reviews
83 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed yesterday NEW

I really like this hotel and the actual location is great for the train station, local businesses and restaurants. The front desk is chaotic and it always seems to take ages to check in. The staff seem to be very slow. That aside the rooms are good and if you get one on the backside and not overlooking the station... More

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Fulwood
Top Contributor
59 reviews 59 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location for London Victoria Station (and therefore Gatwick Express for flights from Gatwick) but at £184 per night this is seriously overpriced. However, the service was very good and the staff looked after us during our stay and the bed was very comfortable.We chose not to have breakfast because at £22 per person, this again is so overpriced, especially... More

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Laguna Park, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel from August 20 thru August 25, 2014. We requested a triple and when we arrived, we again stated we needed a triple room. We were too early for check-in, so we waited about 3 hours. When we were able to check in, we again confirmed that we requested a triple room. This was acknowledged by... More

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DTlonvc, Manager at DoubleTree by Hilton London Victoria, responded to this review

Dear margeebill, Thank you for sharing your feedback with us. I am terribly sorry for the sub standard check in experience and for the fact that your request was not accommodated in a timely manner. Guest preference and request is very much in the heart of the hotel daily operation so we are very disappointed when such lapse in communication... More

Raleigh
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First, I will disclose that my husband is a Hilton Honors member so he stays in a lot of Hilton portfolio properties. We stayed at this hotel the end of August this year. We had a transatlantic flight that had us landing at Heathrow at 7 AM. I emailed the property in advance to request an early check in. They... More

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DTlonvc, Manager at DoubleTree by Hilton London Victoria, responded to this review

Dear Christy E, Thank you for expressing your views on trip advsior I am very sorry our waiting staff speed of service impacted your stay in such memorable way. Statistically, it is a rare reported elements of our services, particularly when our hotel has a compact size restaurant which needs to be turned around fully 4 to 6 times per... More

Nottingham, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago NEW

Not the best Hilton! Excuse on arrival that our room was still occupied so "we've got an upgrade" to a Superior room. The room was good, but still had the previous occupant rubbish in it and no coffee, sugar, milk etc. Reception tried to do something about it but as it was a Sunday evening they informed us that House... More

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Worcester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great if like us you were wanting to catch a stream train early on a Saturday morning from Victoria Station, our room even had a view of the platform from which the train was to depart. Friendly staff, and a clean tidy room, we did not sample any of the other facilities offered by the hotel. Would use again in... More

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DTlonvc, Manager at DoubleTree by Hilton London Victoria, responded to this review

Dear dandl0, Thank you for posting your views on T.A. I am glad you could see the orient express from your room which hopefully enhanced your overall experience and glad you enjoyed the team friendliness and cleanliness. We hope to see you again on your next trip to London. Regards, Issam Abid Hotel Manager More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It's in a very good position close to Victroy Station. Rooms quite large and very clean and quite. Staff is very kindly, I had a problem with my bed and they solve it quickly.. Breakfast restaurant is a little bit small but food is excellent.

Review collected in partnership with DoubleTree by Hilton

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Additional Information about DoubleTree by Hilton London Victoria

Address: 2 Bridge Place | Victoria, London SW1V 1QA, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton London Victoria 4*
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Also Known As:
Hesperia Victoria Hotel
Hesperia London Hotel
Hesperia London Victoria
Hesperia Victoria London
Hesperia Hotel London Victoria
DoubleTree By Hilton London Victoria England

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