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Crowne Plaza Hotel London Ealing

#384 of 1,063 Hotels in London
Certificate of Excellence
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Western Ave | Hanger Lane, Ealing, London W5 1HG, England
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Crowne Plaza Hotel London Ealing
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Crowne Plaza Hotel London Ealing
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454 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frodsham, United Kingdom
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

Not worthy of the Crowne Plaza brand. Although the hotel is nice enough (but as others have mentioned the location on a major roundabout makes access and exit by car difficult) my experience at both evening meal and breakfast was awful. A colleague and I chose to have the 'Indian themed buffet' for dinner, as it seemed good value, but... More 

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Senior Contributor
28 reviews 28 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

The entrance is a bit of a tricky one as it is just off Hanger Lane, but once in there is plenty of parking (although this is chargeable at £12 per night). The welcome was very professional and the hotel was nicely presented. Everything in the room worked as it should and the bed was comfy. A big telly and... More 

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Chester, United Kingdom
Top Contributor
57 reviews 57 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel as a base for a visit to London - cheaper than staying in central London, but only about 20-25 minutes to the West End from Hanger Lane station directly opposite. Clean, warm and comfortable rooms. A problem with the lock on our room was dealt with pretty efficiently. My only issue was with the car parking, which cost... More 

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Overall the bed was comfortable and the room was clean. Not crazy about the £150 per authorization required at our check in for "extras" that wasn't advertised. The price of breakfast was not included in our room price and was an outrageous £17.50 per person per day!!! It's a necessity as there is no eateries around the hotel. Though it's... More 

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Darwen, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very pleasant and comfortable stay. The room was very satisfactory, spacious, clean and plenty of room to work if needed. The bar staff are always on hand to make sure you are being catered for, as were the breakfast staff in the morning. Very nice cooked breakfast by the way. Yes I'd stay here again.

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Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the room was clean and tidy however my aircon wasnt working and therefore the room was very hot, they set someone to fix it but they couldnt get it working, something I didnt find out til my return after an evening out. Also be warned, on top of the charge of the room an extra £50.00 is pre-authed, you are... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear Sunshine_Snookums, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. Please accept my sincerest apologies for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, I do apologize and regret that this impacted your... More 

Sutton Coldfield, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay here most weeks with work so I have been coming for a while. The staff here are very friendly and remember you by name, they also tend to remember how you like things to be done, which is brilliant for creatures of habit. Most days I go for the breakfast which is always fresh and well served, as... More 

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Glasgow
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very good stay. The location is not exactly picturesque but it is very handy for the North Circular. While the initial impressions from outside might leave you worried, don't be as it is very nice inside. I was upgraded to a club room which was nice and had a very good work area. Breakfast was pleasant and the staff friendly.... More 

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Geneva, Switzerland
2 reviews
2 of 5 stars Reviewed 4 weeks ago

basicaly could not sleep due to the highway roundabound noise. The room was cold , the toilet did not flash. The only good point was the staff was friendly. I complained at reception twice about toilet but never fixed. Never coming back.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear lou d, Thank you for taking the time to review our property. I am pleased to note that you liked our friendly staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable that you were let down... More 

South Devon, United Kingdom
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice warm welcome from the lady on the front desk, but, again no upgrade as I should have had, no better rooms available apparently. Didn't check from the car park like I normally do so probably true (an@lly retentive doing this maybe but top tier loyalty card holder so i do expect this....). Choice of a complimentary drink or bonus... More 

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