Stayed for the weekend 11th and 12th May. Check in was quick and easy, and the room very comfortable. A big plus was the on site parking at 12.50 per day. Access to central London was easy as there is a tube station very close (hanger lane). There is a leisure club on which guests can use. All in all...
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As someone else has also mentioned, as a Priority Club Platinum Elite member this was totally recognised whenever I stay at the hotel and I am due to stay in the near future too. I have been upgraded almost every time, subject to availability and this makes a great difference.
The reception staff are always courteous and polite and although...
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Stayed here a few nights. Was nervous about finding the location. Note - make sure you get the correct Hanger Lane location mapped out. Did not have any problem with traffic noise(right on a large intersection) or train noise (200 meters from the train station), though. It was more so of an issue that the counter staff, while appearing professional,...
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Dear reviewer, thank you for adding your feedback. I am very disappointed to note that you found us to be lacking in customer care in a couple of areas; please accept my sincere apologies for this. We are investing in various training initiatives this year with all hotel staff and will use your feedback as a real example. On a...
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Comfortable stay in a well located hotel.
Staff - good
room - good
clean - good
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Dear reviewer, thank you for taking the time to add your positive feedback.
Kind regards
Gordon Stewart
General Manager
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Decent four star hotel well located for travel to east and west. My initial concern was that there may be traffic noise as it is located on the hanger lane roundabout but once inside it's very quiet.
The room was adequate and clean.
However the bathroom was rather tired looking and not quite as clean as you'd expect from a...
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Dear reviewer, thank you for adding your comments and I am pleased to note your positive feedback on the staff and the bedroom cleanliness. I am very concerned with your comments on the bathroom; we have an active planned maintenance programme in place to re-grout tiles to avoid issues. As this site is semi-anonymous, I would be grateful if you...
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Recently stayed at this hotel on two separate occasions in their feature club room which seemed worth the expense when travelling with a small child as the room is quite spacious and contains a sofabed which is quite comfortable as a bed. The bed and pillows are excellent and gave a great night's sleep.
Although the hotel is right on...
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Dear reviewer, thank you for adding your feedback following your recent stay with us; I am very pleased to note it was positive. I acknowledge your comment on the parking charge and I can confirm that our charges are amonst the cheapest in the surrounding area (some competitors charge in excess of £20 per night).
Kind regards
Gordon Stewart
General...
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By far the nicest hotel i've stayed in! Me & my boyfriend found this hotel and got a very cheap rate via booking.com.. We knew it was a bit further away from London and thought this would bother us.. but when we realised the tube was literally right across the road we were really happy. The tube journey takes about...
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Dear reviewer, thank you for your fantastic feedback; we look forward to wecloming you back in the future.
Kind regards
Gordon Stewart
General Manager
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As a Priority Club Platinum Elite member, I really felt that this was recognised at our recent stay at the CP. Staying for two nights over the Wembley semi-final weekend, I'd booked a standard room and when we arrived found that we had been upgraded to a feature club room. This has to be one of the nicest rooms I've...
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Dear reviewer, thank you for taking the time to add your positive feedback. I note your comments on our current broadband charges; this is something we are looking at and hope to have more (and cheaper) options in the not too distant future.
Kind regards
Gordon Stewart
General Manager
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Stayed in many Crowne Plaza's this was not one of the best. First night we stayed in a standard room, second night we were booked into a club room (FA Cup Semi final moved to 12:30 kick off so added an extra night). Have got to say the standard room was better, much brighter and fresher. The 'club' facilities were...
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Dear reviewer, thank you for adding your feedback. I am very sorry to note that the 'club' facilities did not match your expectation in terms of decor or choice selection; based on your many other Crowne Plaza experiences. Unfortunately, I have looked back through your previous 53 reviews and could find only one other Crowne Plaza property, which I will...
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just returned after a 3 night stay in the plaza and we had a very pleasant stay.
The bedroom was lovely and very clean and slept very well in the comfy bed,very near tube station and bus stops it was just ideal,we will be back.
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Dear reviewer, thank you for taking the time to add your positive feedback.
Kind regards
Gordon Stewart
General Manager
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