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| restaurant | Distance | Rating |
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| Farshad Restaurant | 0.2 mi 0.4 km |
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| Thing to Do | Distance | Rating |
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| Wembley Stadium Tours | 2.3 mi 3.7 km |
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The good bits: Spacious, well decorated, clean rooms. All the staff - bar one - were charming, helpful and friendly. The bad bits: We had booked a non-smoking room for two nights. We were given a smoking room. When we went down to ask to have the type of room we had booked, the receptionist glared at us, and went... more
I love this hotel so much. I have stayed at this hotel before and I have nothing but brilliant experiences. The hotel is very very clean, bedding is comfortable and warm. The fixtures and fittings are amazing too. Everything about this hotel is perfect. Next to Hanger Lane station as well. So you can get a tube straight into Central... more
Dear Reviewer Thank you for taking the time to add your feedback. I am very pleased to note that you enjoy our hotel and we all look forward to having the opportunity to welcome you back in the near future. Kind regards Gordon Stewart General Manager
I had an excelent experience at this hotel. Before i went, i checked some reviews of tripadvisor of this hotel as i always do. I have to say that it was better than what i was expecting. The reception is big, clean and has a great and modern decoration. Staff were very helpful and efficient. The room was very very... more
Dear reviewer Thank you for taking the time to add your review on our hotel. I am very pleased to note that every aspect of your stay was to your satisfaction. I will pass on your comments to the team personally. Kind regards Gordon Stewart General Manager
This has got to be one of the worst hotels I have stayed in. We first arrived from a 12 hr flight to the hotel @ 3:30pm, We went to check in and were told that there were 3-4 others waiting for a room to be cleared out. We were then told it would take over an hour to get... more
Dear reviewer I am obviously very concerned to read your comments on the wait to check-in and the poor service, particularly with your room service order. Please accept my sincere personal apologies for these shortfalls and I would very much appreciate the opportunity to discuss this further with you personally. However I am very puzzled by your comments on the...
We stayed at this hotel as part of a group, being in the hotel trade you become overly critical were ever you go BUT the only fault that i could find would be breakfast. Whilst there was a good offering the service was slow and not particulary functional.The rooms were great and spotless with the bathrooms well equiped and the... more
Dear Reviewer Thank you for taking the time to add your comments and I am very pleased to note that overall you had an enjoyable stay with us. I have discussed your comments on breakfast with the relevant line Manager and further a review with the staff on duty has already taken place. Kind regards Gordon Stewart General Manager
Myself and my husband stayed for one night as we were going to a concert at Wembley Stadium. Upon arrival check in was fast and the staff member on reception was very friendly and informative. The room was gorgeous (as is the whole of the hotel, it is immaculate and very swish) - very clean, nicely decorated and modern and... more
Thank you for taking the time to add such a positive review. I will ensure your comments are passed on to my team. Transport to and from the stadium is being investigated, but as yet no decision has been reached. Hope you enjoyed the concert as much as the hotel and we all look forward to welcoming you back to...
We booked this hotel for one night so that we could drive to it from Hampshire and use it as a base to visit Kew Gardens. It has parking facilities at a reasonable price. Hangar Road underground station is across the road so it is also very handy for trains to the centre of London and the huge shopping mall... more
Dear Guest Thank you for taking the time to review your recent stay at the hotel. I was pleased to read you found the service on reception to be of the highest standard and the hotel immaculate. As part of the Crowne Plaza Brand we do have an 0870 telephone number which is chargeable at National Rates. However, I appreciate...
We booked the room while promotion, we can get 1 night free when book a night stay. To be honest, it is quite far away from the centre which took half and hour to go to zone 1 area. room is quite good and we had a nice stay there. there are many good Iraqi restaurants in that area. more
Dear Reviewer Thank you for your comments. I was specifically pleased to read you had a nice comfortable stay at the hotel. I can confirm we are only 15 minutes from Notting Hill and 20 minutes from Oxford Circus by tube with the tube station directly adjacent to the hotel. Some of the attractions further East do take longer to...
My wife and I stayed here to go to the U2 concert at Wembley Stadium and this was one of the first hotels that popped up from Google in terms of location - we were really pleased with the hotel. We arrived at midday not expecting to check in, as the published time was 2.00pm. However, the room was ready... more
Dear Mr Johnstone I was delighted to read your review and was especially please to read the team provide very helpful and courteous service. Your comments will be passed on to the hotem. As you are away we are only 15 to 20 minutes away from the West End with the tube station adjacent to the hotel. I hope we...
This hotel is quite a way out of London on the central line west ruislip branch, handy for westgate and the bbc. Coming up from Dorset I found it easier to use the overland from clapham junction changing at shepherds bush onto the central Line. The check in was quick and easy - i stayed in a club room so... more
Dear Guest Thank you for your comments regarding your recent stay at the hotel. My apologies there was issues with the TV. We should have offered you an alternative solution and I will re-train the Duty Managers in light of this. We are also in the process of reviewing our Club Lounge breakfast offering further to your comments. Please let...
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