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All 1,069 London hotels

Crowne Plaza Hotel London Ealing

4.0 of 5 Hotel   |   Western Ave | Hanger Lane, Ealing, London W5 1HG, England
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77%
Ranked #333 of 1,069 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
alundy Manchester, United Kingdom
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378 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Manchester, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here on the 12th April 2014 to wigan athletic at wembley. The hotel was lovely and staff very friendly. The bar area was extremely nice and was very relaxing. We was able to catch the bus outside the hotel which took us to wembley stadium and cost £5.00 for me and my husband our 3 year old was... More

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for adding your positive feedback after your recent stay with us. I acknowledge your comments about the car parking charge and will look at ways of making the charge more prominant, with being too bold. Hopefully you will have a reason to come and stay with us again in the near future. PS - your team... More

Wigan, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I booked this hotel for a one night stay. I was instantly impressed as soon as I walked through the door. My room was brilliant, the facilities where first class and above all, all staff where extremely helpful and very friendly, particularly one gentleman who worked on the reception desk who I unfortunately forgot his name. The only low point... More

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for taking the time to add your great feedback; hope to welcome you back in the not too distant future. Kind regards Gordon Stewart General Manager More

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

No internet connection, no decent place to sit in the Lobby, poor service. As a business hotel - dont even get near it!!! The location is very bad, and there is nothing around... The only good thing was that they had rooms when other hotels didnt. And I wonder why...

Was this review helpful? Yes 1
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, first and foremost please accept my sincere, personal apologies that the hotel and service fell below your expectations and requirements. Hopefully, based on our other reviews, you can acknowledge that this is not typical of our guests' experience with us. Should you be willing to give us the opportunity to show you how we normally do meet and... More

Stoke-on-Trent, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

Excellent well placed, friendly Hotel, Underground just outside Hotel convenient to get into city. As Elite Members we were upgraded from Club room to Feature Club Room, Lovely room with price affordable. HOTEL receptionists very friendly and always helpful

Was this review helpful? Yes 1
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for adding your positive review. We hope to welcome you back in the not too distant future and provide you with the same levels of service again. Kind regards Gordon Stewart General Manager More

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed February 16, 2014

Very clean large rooms. Deco is modern bathroom little tiring. Stayed on a very windy night, but the rooms are very sound proof apart from the unusual wind experienced on Friday night the hotel noise is sound proofed and the rooms are impeccably quiet. Nice comfortable bed with clean comfort linen too. Would stay again friendly service provided at reception

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for adding your positive feedback. Very pleased to read that you found the hotel quiet and clean with good service. Kind regards Gordon Stewart General Manager More

Guernsey, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2014

The Crowne Plaza brand is usually reliable although I have ben to some where the food department does not match up to the accommodation side. The only meal I took in this hotel was in fact breakfast but that was very good and everything I expected it to be. The hotel itself is extremely well positioned just on the edge... More

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for taking the time to add your positive feedback. I am very pleased to note that everything was to your satisfaction. Kind regards Gordon Stewart General Manager More

London, United Kingdom
2 reviews
2 of 5 stars Reviewed February 4, 2014

The room was small, and it had the oldest TV in the room, no LCD or Flat screen TV that the likes of premier inn provide in every hotel. Aspects of the room were tired and worn, found it quite expensive for £99 pn. However it was clean and tidy, just needs updating a little in the rooms. The staff... More

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for adding your feedback and i was most pleased to read your comments on the cleanliness and the staff. I note your comment on the TVs and when the current contracty expires, later this year, they will be updated. I acknowledge that you were not at all happy with your interaction with the hotel's Operations Manager.... More

nottingham
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2014

Visited this hotel for a business trip last week for a one night stay. I upgraded my room to a executive club room to receive the benefits which come with the room. Found the lounge so far away for the rooms a little strange. The rooms were adequate for me, found the shower not brilliant with little hot water. Overall... More

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JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for adding your feedback and I am sorry to note that you felt the hotel is a little tired; we work hard with our planned maintenance programme to keep the hotel fresh in appearance. I also note your comment on the hot water; this has come to a head this week and full repair of the... More

birmingham
2 reviews
1 of 5 stars Reviewed January 27, 2014

The Crowne Plaza in Ealing! I woke up realising my purse had been stolen the night before. I then spent half an hour on the phone to a receptionist and then the manager asking if they could please bill my credit card {i knew my number off by heart} for ten pounds and give me the cash, just so that... More

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, I do empathise with the situation you describe in your review and it was a very difficult situation. It did not help you personally, but it does clearly show that the hotel and the staff do take guest security very seriously. It may appear cold and blunt to state, but it was the correct decision not to charge... More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed January 15, 2014 via mobile

Room was comfortable, clean, and well- appointed with a flat screen tv, hair dryer(hidden in a desk pocket -we had to ask the front desk) an iron and board, complimentary coffee and tea, fridge and robe. Outside of the room, did not fare so well: never received our promised morning newspaper, some confusion on our booking by the hotel led... More

Was this review helpful? Yes
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear reviewer, thank you for adding your feedback and i am sorry to read that the hotel's location and surrounding area appears to have had a negative impact on the overall quality of your stay. There are quite a few restaurants and bars within a very short walking distance and by tube we are only approximately half an hour away... More

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Additional Information about Crowne Plaza Hotel London Ealing

Also Known As:
Crowne Plaza London
London Crowne Plaza
Holiday Inn London
Crowne Plaza Hotel London Ealing England
Address: Western Ave | Hanger Lane, Ealing, London W5 1HG, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#213 Luxury Hotel in London
#354 Business Hotel in London
#443 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London Ealing 4*
Official Description (provided by the hotel):
The Crowne Plaza London Ealing is ideally located on the Hanger Lane Gyratory System close to Wembley (3 miles) and Heathrow Airport (12 miles) and with easy access to Central London by car or public transport. The hotel is also directly next to Hanger Lane Tube Station, on the Central Line of London's Underground. The hotel is also walking distance from Park Royal leisure park with restaurants and cinema. The Crowne Plaza London Ealing is ideally located to Europe s newest and largest inner city shopping centre, Westfield Shopping Centre. Only four stops away on the Central Line or a short drive by car.Five floors with 131 guest rooms, of which all were refurbished 2008. All rooms offer individually controlled air-conditioning as well as private facilities including tea/coffee making, trousers press, hair dryer, direct dial telephone, satellite TV, in house movies, wireless Internet connection, triple glazed and 24-hour room service. Club and Feature Club rooms are available on request with four piece bathroom suites, LCD TVs and MP3 player connections as well as exclusive access to the hotel's Club Lounge. West 5 Brasserie and Bar on the lower ground floor are the ideal destinations for unwinding, drinking and dining. For those seeking fitness revive Health Club with steam room is complimentary to all hotel guests. The hotel also offers 5 modern, light and professional meeting rooms. ... more   less 
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