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Crowne Plaza Hotel London Ealing

#409 of 1,060 Hotels in London
Certificate of Excellence
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Western Ave | Hanger Lane, Ealing, London W5 1HG, England
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Crowne Plaza Hotel London Ealing
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Crowne Plaza Hotel London Ealing
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464 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The good stuff: Super helpful friendly staff. Nice bar. Child friendly. Great room. Good recognition for platinum loyalty member. Very close to the Tube. The not-so-good stuff (and all pretty minor): No newspaper offered. No biscuits with the coffee & tea making stuff. No hot food in the club lounge at breakfast. Very limited range of drinks and very short... More 

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Grantham, United Kingdom
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights to do the tourist stuff around London. It was a bit difficult to enter the car park the first time as it is on a major roundabout and I was in the wrong lane to cut in. The room was well furnished and all facilities were excellent. Reception staff could not be more helpful when I... More 

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Derby, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

This was supposed to be a great weekend in London with my partner and so we decided to book in the hotel at Club level so we would get the use of the club room. Arriving late on a Friday afternoon,the turning into the car park is a tricky one to start with and if you miss it you are... More 

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is next to a major highway, which makes it noisy. Within walking distance to a subway that takes you downtown in 20 min. Not a very attractive building, but the inside is ok, although dated. I had a problem with the heating system malfunctioning, which was not addressed in the three nights I stayed there, despite daily follow-up.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear YFCAndrea, Thank you for taking the time to write your review following your recent stay. We are glad to hear you found our location convenient. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the condition you experienced in the room... More 

Derby, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We booked last nov and asked for a high room and were given a 1st floor room. Prior to arrival I had £120 overcharged on my card for a pre booked room and on arrival was asked for another £300 when the room had been paid in full 5 months before. On check out I was over charged again so... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear Carol W, Thank you for your review regarding your recent stay at Crowne Plaza London - Ealing, UK. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Drogheda, Ireland
Top Contributor
87 reviews 87 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hotel seems a good distance out form the city centre but the Central Line takes you into Oxford Street in 20 mins and the Hotel is literally 1 minute from Hanger Lane Tube station. The hotel itself is fine. One disappointment was the breakfast in the Club Lounge. Really seemed like minimum effort and probably the poorest I've ever... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear Hanlor, Thank you for taking the time to review our property. We are pleased to note that you liked the convenient location of the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable to hear that... More 

Frodsham, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not worthy of the Crowne Plaza brand. Although the hotel is nice enough (but as others have mentioned the location on a major roundabout makes access and exit by car difficult) my experience at both evening meal and breakfast was awful. A colleague and I chose to have the 'Indian themed buffet' for dinner, as it seemed good value, but... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear Chris C, Thank you for taking the time to write us a review regarding your recent stay. I am more than happy that you enjoyed our spacious and nice rooms. On the other hand, please accept my sincerest apologies for the inconveniences you experienced at breakfast and dinner as this was not up to standards. Your comments are being... More 

Senior Contributor
28 reviews 28 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The entrance is a bit of a tricky one as it is just off Hanger Lane, but once in there is plenty of parking (although this is chargeable at £12 per night). The welcome was very professional and the hotel was nicely presented. Everything in the room worked as it should and the bed was comfy. A big telly and... More 

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Chester, United Kingdom
Top Contributor
57 reviews 57 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel as a base for a visit to London - cheaper than staying in central London, but only about 20-25 minutes to the West End from Hanger Lane station directly opposite. Clean, warm and comfortable rooms. A problem with the lock on our room was dealt with pretty efficiently. My only issue was with the car parking, which cost... More 

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Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Overall the bed was comfortable and the room was clean. Not crazy about the £150 per authorization required at our check in for "extras" that wasn't advertised. The price of breakfast was not included in our room price and was an outrageous £17.50 per person per day!!! It's a necessity as there is no eateries around the hotel. Though it's... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel London Ealing, responded to this review

Dear Resarenee, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests and it is nice to know that room and the comfort of the bed is well to your liking. However, it is regrettable if the fees did not live up to... More 

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