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Crowne Plaza London Kensington

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100 Cromwell Road | Kensington, London SW7 4ER, England
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Crowne Plaza London Kensington
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Crowne Plaza London Kensington
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1,524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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El Dorado Hills, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Every time my family and I visit London it is the Kensington Crown Plaza. The most recent visit (March 2015) lived up to expectations. Check in was smooth and the attitude of the reception staff always puts a smile on my face, every member provides professional yet friendly service. The room was well appointed and clean, as was the bathroom.... More 

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Luton, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for one night when meeting some friends in London. Lovely hotel, recently refurbished. Very friendly and helpful staff. Stayed in a lovely club room, really nice decor, great bathroom with a shower cubicle as well as a bath. Great Club lounge, nice breakfast. Very close to the tube. A very short walk to the Natural History Museum.... More 

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La Jolla, California
Top Contributor
119 reviews 119 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel's location next to the tube station at Gloucester Road makes this hotel an extremely attractive choice: the tube station is nearly across the street, has a lift which comes in very handy for transferring to and from Heathrow airport, and is otherwise well-connected to tube lines most tourists will use. That said, if you have a car, this... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear worldexplorer88_11, Thank you very much for choosing Crowne Plaza London Kensington as your London destination. We are glad that you enjoy your stay and share feedback with us. Our hotel is going under redecoration of the bedrooms, the full project will be completed in May. We have already 3 floors with redecorated bedrooms. Our hotel has a secret garden... More 

Allentown, New Jersey
Top Contributor
81 reviews 81 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 4 nights at Crowne Plaza. It is a short walk, less than 2 minutes, to the Gloucester tube line and from there, you fan go almost anywhere in London. There were many places to eat nearby and pubs to go to. The staff at the hotel were nice. The beds were comfortable. The noise did not bother... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Anna A, Thank your choosing Crowne Plaza London Kensington as your London destination. We are glad that you have enjoyable stay with us and hopefully to see you again very soon. I will share this great feedback with other staff members and managements. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Manchester, United Kingdom
Top Contributor
219 reviews 219 reviews
39 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Upon arrival we were pleased to be upgraded from the club room that we had booked to a duplex suite. Lovely room, nice to have the split level. On the whole the room was well appointed, missing a bit of natural light, but that's me being fussy. The club lounge was nice, agin a bit dark. The evening canapies were... More 

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Ireland
Top Contributor
80 reviews 80 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Nothing wrong with the hotel - I was here for a business trip. The rooms were actually a bit better than some other London hotels I've stayed at in this price range. The breakfast was a bit poorer though. Would be happy to stay again if location suited for another business trip.

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear GT-MPB, Thank you for you comments after your stay at Crowne Plaza London Kensington. I will share your feedback with our team and managements. We are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago NEW

My partner booked us a two night stay in london and chose this hotel due to it's high trip advisor rating and also value for money. A lovely presented hotel and very close to shops and tube station which is ideal for us. Staff were very accommodating and the room was modern and newly refurbished. Best bits- -The bed!!! Absolutely... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Steph C, Thank you very much for choosing Crowne Plaza London Kensington as your London destination. We will share you comments with our team and managements. Most of our bedrooms has been refreshed in last weeks with new décor. We are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Hampshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I originally booked to stay here for in February for my birthday. We had a reservation at a restaurant in Earls Court and the hotel was perfectly situated. The hotel seemed lovely and all the staff that we dealt with were super helpful. I was disappointed however, that our room on the first floor suffered from a loud, intermittent engine/motor... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Jane M, Thank you very much for coming back to our hotel and we are very glad that your stay was great. I will share this feedback with all staff members and managements. We are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Atlanta
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed on a family vacation at this hotel for 5 nights. Following Trip Advisor, we asked for a refurbished room, which we got, but was smaller than we had hoped for and it could not accomodate the roll away bed we had asked for (hence 4 vs 5 stars). This is London afterall, so the 4 of us crammed... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear IntlTravPro, Thank you for choosing to stay with The Crowne Plaza London Kensington Hotel and for taking the time to leave us your review on your stay with us. We are glad to hear that you had a good stay with us and enjoyed our restaurant. We hope we will welcome you back in our hotel in near future.... More 

Coventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked two nights (Fri and Sat) with my partner. Over the road from Gloucester Road tube station, with ASK Italian, Burger King, Starbucks and Tesco and Waitrose in very close vicinity. We used this instead of breakfast as we are both quite picky and the charges for breakfast were excessive. Backing onto the garden, the room was quite close but... More 

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Jessica A, Thank you for choosing to stay with The Crowne Plaza London Kensington Hotel and for leaving us your review. We are very pleased to hear that you are happy with your stay with us. We look forward welcoming you back in our hotel in near future. Kind regards, Joanna Witkowska-Isker Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Tube station(35)
  • Very good(24)
  • Great location(17)
  • Club room(8)
  • Holiday inn(7)
  • Gloucester Road tube(6)
  • Front desk staff(4)
  • Hyde park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Deluxe Two Double Bed Room (48)
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King Club Room (54)
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Superior Duplex Suite (92)
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The Hotel (33)
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Twin Club Room (46)

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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