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Crowne Plaza London Kensington

4.0 of 5 100 Cromwell Road | Kensington, London SW7 4ER, England
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Certificate of Excellence 2014
Crowne Plaza London Kensington
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Crowne Plaza London Kensington
Crowne Plaza London Kensington
Crowne Plaza London Kensington
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1,395 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were two families who travelled to London summer 2013. After searching the web for a couple of weeks we chose Crowne Plaza and we were not disappointed. The reception that met us was lovely and staff friendly. The rooms were of a decent size and slept two adults and two children comfortably. We were next to a tube station,... More

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Evy M, Thank you for choosing The Crowne Plaza London Hotel and leaving us this review. We are glad you have enjoyed your time with us and it was conformable stay for you and your family. Look forward welcoming you back to our hotel in near future. Kind regards, Joanna WItkowska-Isker Front Office Manager More

Roslin, Scotland
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check in was efficient and we were allocated our room on the first floor, it was very close to the lift however this never caused any problems with noise, what did however was a faulty roof (A/C?) fan or something located just outside the room which sounded like a road drill, I mentioned this while being shown the room and... More

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear berentis, Thank you for choosing The Crowne Plaza London Kensington Hotel. We appreciate your time for this review and we regret to hear that you have experienced some difficulties while staying with us. Myself and my team have looked into this issue and will try and resolve so does not happen again. We look forward welcoming you back in... More

County Galway, Ireland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Went to London for 5 nights to celebrate my 60th birthday recently. Stayed at the Crowne Plaza Kensington, had a wonderful time, very well looked after from the time we arrived to the time we left. Had requested a room with a view and when we arrived were upgraded to a suite overlooking the garden. The team at the hotel... More

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Terry G, Thank you for choosing The Crowne Plaza London Kensington Hotel. We are please to hear you had wonderful time with us. Thank you for taking the time to give us your valuable feedback. We do our best for our guest to have best stay with us. We look forward welcoming you back in our hotel in near... More

Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel sitting in a nice area of London. Room quality as you would expect from a Crowne Plaza, nice bar/restaurant, close to the tube. Can be expensive if not booked enough in advance, but if you are staying in the Kensington area of London, this is the hotel you want.

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Ronan C, Thank you for choosing The Crowne Plaza London Kensington Hotel and for leaving us your feedback regarding your stay. It is always a pleasure to know that our guests have had good stay with us. We look forward welcoming you back in our hotel in near future. Kind regards, Joanna Witkowska-Isker Front Office Manager More

Senior Contributor
35 reviews 35 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It feels as if I would spend the better part of my time in London (two times a month) and I saw many hotels in London already. The Crowne Plaza Kensington is for the pragmatic: Very close to the Gloucester Road tube station it gives you access to London from more or less the middle of the town. You start... More

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Werner S, Thank you for choosing The Crowne Plaza London Kensington Hotel. We appreciate your review and time taken to leave us your feedback. Regarding the breakfast and more fruits been served, I have discussed this issue with my F&B Manager and will definitely be taken in consideration. We look forward welcoming you back in our hotel in near... More

San Francisco, California
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

If you are a tourist or have business near Gloucester Tube station, the Crowne Plaza London Kensington is an excellent choice. My office was a 3 minute walk and this hotel is in the middle of everything you need to make your stay comfortable. 1) Free Wifi. It seems that hotels still charge for this service. Not the Crowne Plaza... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed yet again at the Crowne Plaza for 2 nights. As Platinum Ambassadors we were upgraded to a lovely room and opted for Club Lounge Service. The receptionist, Fruzsina, was exceptional in her level of customer care and could not have been more helpful. We choose this hotel because of the location, ease of travel by tube or by... More

Was this review helpful? Yes 1
Stuttgart, Germany
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for two nights in early Nov. This was a leisure trip with my family, although I'm an IHG Platinum from frequent business travel. The hotel location was good...5-10 min cab from Paddington station. We had a two level suite which was very roomy. Although the décor was a bit dated, the extra space was certainly very nice! The... More

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Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Having not been back for a couple of years we stayed again here recently and its just as good as ever. Exec room was lovely overlooking garden and club lounge was great. Breakfast was good, staff were superb from reception to waiters to housekeeping - the manager clearly runs a fine hotel. Location is ideal - bus stop outside, tube... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent 2 days on city visit with my husband, room 206 was small,dull, had poor lighting very dark,wardrobe was too small,bath room was poor design,the loo was too close to wash basin and obstructed getting near mirror,the room was clean and quite.Breakfast was poor(we did not bother the second day). A super location in a very nice area with... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Tube station(35)
  • Very good(25)
  • Great location(19)
  • Club room(8)
  • Holiday inn(7)
  • Gloucester Road tube(6)
  • Front desk staff(4)
  • Piccadilly line(3)
  • Hyde park(3)

Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England

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