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Crowne Plaza London Kensington

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100 Cromwell Road | Kensington, London SW7 4ER, England
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1 room 1 guest
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Crowne Plaza London Kensington
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1,687 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Booked on my holiday inn points. Very expensive on points but average for London. Was upgraded to a club executive room which I asked for, recognising my platinum elite status. Hotel was beautiful as was the room too. The oriental restaurant was nice also. I found the club lounge. As a platinum member I have always been granted access to... More 

Was this review helpful? Yes
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Well we were so pleased right from the start. The location is amazing very respectable part of the city and ideal for museum visits. Tube station right across the road. But once we entered the hotel we found it hard to leave, it was our first trip to a Crowne Plaza as we usually stay in Hiltons, but we are... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Tristan Q, We are glad that you choose our brand to stay with us in London. Crowne Plaza is part of IHG group hotels with many brands around the world. We are so happy that your stay was great and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker More 

Manchester, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fantastic hotel!! It is literally opposite Gloucester Road underground station which is very handy for exploring all major attractions of London. Right the hotel... What can I say?? My husband chose this hotel for myself and two sons during our visit to the capital. It boasts a lovely bar area with very friendly waiting staff... There is a... More 

Was this review helpful? Yes 2
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Lisa Q, Thank you very much for choosing our hotel as your London destination for your family. We are glad that your stay was great and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Having just returned from a 7 day visit to London and stayed at the Crowne Plaza,I must say that this being the second visit to this hotel it yet again made our visit truly relaxed. Great room ( 304 ) overlooking the secret garden. This hotel is a must to visit,and we are now looking to book another break to... More 

Was this review helpful? Yes 2
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Alan S, Thank you very much for choosing our hotel as your London destination. We are glad that your stay was great and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a lovely stay here in early August.. It is in a great location, being near several (free) museums. It was very clean, and they left snacks and tea in our room each day. We ate the breakfast buffet at the hotel , which had a nice variety. There was also a little neighborhood just down the street (about... More 

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Lyndy E, Thank you very much for choosing our hotel and sharing your opinion with us. We are glad that your stay was brilliant and your score us 5 of 5. We are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker More 

Wairarapa, New Zealand
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Staff were very helpful and friendly. We had a room on the 9th floor which was a little small but certainly adequate. The bed was very comfortable and the bathroom had shower over the bath and was perfect. We had complimentary free wifi which was fast. The location is wonderful and within walking distance to Harrods and is not... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear r0se46, Thank you very much for your review. I'm glad that your stay was great. I'm not sure if you stay in Crowne Plaza London Kensington small Victorian style boutique hotel with 162 bedrooms and lovely garden or Holiday Inn Kensington Forum ( bigger hotel with almost 906 bedrooms) as we have only 6 floor in our hotel. Kind... More 

Mt Eliza, Australia
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Our first trip to London, my husband and I along with our two friends chose this hotel for its location. I convinced our friends to upgrade to a king club room so we could have free wifi and use the clubroom facilities. Our first impression was a little disappointing as we lugged our suitcases up the short stairway. There was... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Jo K, Thank you very much for choosing our hotel and sharing your opinion with us. We forward your comments to certain departments and management team to analyse the situation. Hope to see you again very soon. Kind Regards Joanna Witkowska-Isker More 

Toronto, Canada
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel rooms are very small. When we first checked in at around 11, they didn't have NY rooms avaliable to us so we were forced to wait till 3 to get our room. Once we did get our room, we realized they gave us the wrong room. We had 4 people and they gave us a tiny room with no... More 

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear TRAVELandEATS2014, Thank you very much for choosing our hotel. I'm really sorry for the confusions with room type. Our restaurant is PanAsian cuisine with dishes from Malaysia, Thailand and Singapore, also in bar area we have European menus. We are looking forward to welcome you back in the future. Kind Regards Joanna Witkowksa-Isker More 

1 review
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have never had such a terrible, upsetting experience throughout our many trips around the world, as well as our countless stays in London for more than four decades. We were very patient throughout it all, and we were incredibly friendly despite our 7 hour flight from Dubai to Birmingham, which took off at 3 am Dubai time, only to... More 

Was this review helpful? Yes 13
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Elham Q, Thank you very much for taking your time and write this comment. I'm really sorry that the hotel did not met your expectations and you decided to change the hotel and our staff assist you with this changes. I believed our hotel manager had a meeting with person from your family and explained the situation occured during... More 

Rome
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was very good, we had a spacious room with 2 double beds (a bit strange at first, however, when we put the two beds together, it was nice) . Breakfast was a bit disappointing and overpriced (15£) The hotel's surrounding is very convenient- the tube station just across the street, Boots store, Tesco, Burger King and Paul's cafe... More 

Was this review helpful? Yes 2
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Sivan B, Thank you very much for choosing Crowne Plaza London Kensington. We are glad that your stay was good. We have a few categories of the rooms: standard with double bed, deluxe family rooms with 2 double beds, club king size beds, club family rooms with 2 double beds or duplex suites. I'm really sorry that we did... More 

Hotel Review Summarization

What travelers say

  • Tube station(34)
  • Very good(19)
  • Great location(13)
  • Club room(7)
  • Holiday inn(5)
  • Front desk staff(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Twin Club Room (46)

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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