We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza London Kensington

Travelers' Choice award winner
Hotel website
Hotel deals
100 Cromwell Road | Kensington, London SW7 4ER, England
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza London Kensington
Professional photos View all
Browse nearby
Crowne Plaza London Kensington
Crowne Plaza London Kensington
Crowne Plaza London Kensington
Write a Review

1,538 reviews from our community

Traveler rating
    730
    609
    156
    29
    14
See reviews for
627
409
77
186
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1538)
  • Mar-May only
    (372)
  • Jun-Aug only
    (387)
  • Sep-Nov only
    (365)
  • Dec-Feb only
    (414)
All months
Leamington Spa, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here at the Plaza a few times over the past few years. Love the hotel as its ideal for attractions and close to the Station but on this occasion I just felt that something was lacking which I have also experienced at the Crowne plaza at Heathrow. Can't really complain at the overall service. We as always club room... More 

Was this review helpful? Yes 2
Penzance, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for 3 nights over the weekend with my wife. Room was comfortable and quiet but on the first night we didn't sleep well as the air con didn't work. By coincidence I had stayed in the very same room a week earlier on my own, and mentioned this issue on my departure but it had not been fixed. We... More 

Was this review helpful? Yes 2
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Jazzwood, Thank you very much for your comments after your stay in our hotel. I'm really sorry for the issue with A/C and TV, we upgraded our TV system in all bedrooms and unfortunately some errors occurred during your stay. The issue has been reported immediately and has been fixed it. We are looking forward to welcome you back.... More 

Wakefield, United Kingdom
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed for 3 nights over Easter with 2 teenage sons, got a room with 2 double beds that had just been refurbished and it was lovely. Check in was super fast there was no queue when we landed and we got our key and necessary paperwork with info on breakfast times etc within 5 mins and were up to... More 

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear SueWestYorkshire_10, Thank you very much for choosing Crowne Plaza London Kensington. We are glad that you enjoyed your stay with us. I will share your feedback with our management team and all staff members. I'm really sorry for the inconvenience regarding maintenance issues in your room and comments regarding breakfast. We are looking forward to welcome you back in... More 

Bedfordshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We had a lovely time at the hotel. We did have a suite and access to the private bar area. The position of the hotel near the tube station museums and parks within walking distance, made the hotel ideal location. Room could have been a bit cleaner, but it was ok

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Robporter7, Thank you for choosing Crowne Plaza London Kensington. We are glad that your stay was enjoyable, I'm really sorry for the inconvenience regarding cleanliness issues. I will pass your comments to management team. Kind Regards More 

Bridgnorth, United Kingdom
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a very short family break but felt like valued guests; all the staff were attentive & interested, the facilities good and food reasonable value. The hotel is in a great spot for the museums or the tube and even has a garden which was pleasant. Bed layouts in our family room were not very flexible though.

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Peter R, Thank you very for choosing Crowne Plaza London Kensington. We are glad that your stay was enjoyable. Our hotel is located in heart of Kensington area with easy access to local transportation. Kind Regards Joanna Witkowska-Isker More 

Muscat, Oman
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights during July 2014, with my family (2 adult 2 child) we stayed in a family room with breakfast package, the location is excellent. The tube station was right opposite the hotel which has all the 3 lines connecting the whole of London. The hotel arranged pick up and drop from Heathrow airport for 80... More 

Was this review helpful? Yes 2
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Kannan R, Thank you for choosing our hotel for your family trip. We are glad that your stay was enjoyable and we are looking forward to welcome you back in our property. Our hotel is located in heart of Kensington area with easy access to local transport ( buses and tube) and walking distance to National History Museum, V&A... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited this hotel during Easter Week. We had two rooms. The hotel was very clean and worked well for my family of 6. It was located close to restaurants and the underground was right across the street. The tour bus had a pick up right across the street. The breakfast buffet was very good. The two restaurants right across... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Wendi N, Thank you very much for your review after your stay at Crowne Plaza London Kensington. We are really glad that your Easter break was great and we are looking forward to welcome you back in our property. Our hotel has about 60 family rooms ( deluxe rooms with 2 double beds) and can be accommodate by family... More 

Oslo, Norway
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Always stay at this hotel. Right next to everything you need in London. Pros - Garden view - Close to Tube/Waitrose/Sainsbury/Tesco/Pubs/Breakfast etc - Recently renovated ( in progress, ask for a room on the top floors ) - Put the service my room sign on while going out for 2 hours, was spotless when I came back - Quiet -... More 

Was this review helpful? Yes 3
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear T.H., Thank you very much for choosing Crowne Plaza London Kensington. We are glad that your stay was good and thank you for sharing with us your comments regarding maintenance issues. I'n really sorry for the inconvienience, I will pass this issues to the certain department. We are looking forward to welcome you back Kind Regards Joanna Witkowska-Isker Front... More 

Sydney, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Crowne Plaza Kensington for a week during our first visit to London. the hotel is in a fantastic location - Close to transport including the tube across the road and the hop on hop off buses (which are great for first timers). Waitrose supermarket across the road, shops and cafes nearby, walk to Kensington high street, Gardens... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Morebreaksforme, Thank you very much for your comments after you stay at Crowne Plaza London Kensington. We are glad that your stay was great and we are looking forward to welcome you back.I will share this feedback with our staff members and managments team. Kind Regards Joanna Witkowska-Isker More 

Ontario, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is somewhat above my usual budget but it was worth it. The room was large and very nice but the location is what sold me. One tube ride to and from Heathrow. Station is just outside the hotel. Also could get to all the tourist hotspots, usually without having to switch tube lines. Within walking distance to Harrods... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Trina B, Thank you very much for your feedback on Tripadvisor website. We are glad that your stay was enjoyable and we are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker More 

Hotel Review Summarization

What travelers say

  • Tube station(35)
  • Very good(19)
  • Great location(14)
  • Club room(7)
  • Holiday inn(6)
  • Front desk staff(4)
  • Gloucester Road tube(3)
Questions? Get answers from hotel staff and past guests. Ask a question

703 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (269)
Viewed
Hotel & grounds (37)
Viewed
Dining (14)
Viewed
Room/suite (82)
Viewed
Bathroom (36)
Viewed
View from room (11)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
Other (87)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (382)
Viewed
Amenities (78)
Viewed
Deluxe Two Double Bed Room (48)
Viewed
King Club Room (54)
Viewed
Restaurants and Bars (31)
Viewed
Superior Duplex Suite (92)
Viewed
The Hotel (33)
Viewed
Twin Club Room (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Dining (11)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (10)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (5)
Viewed
View from room (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question