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Crowne Plaza London Kensington

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100 Cromwell Road | Kensington, London SW7 4ER, England
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Crowne Plaza London Kensington
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Crowne Plaza London Kensington
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Crowne Plaza London Kensington
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1,573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ohio
Top Contributor
70 reviews 70 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 3 nights for our visit to London to see the sights. Had a room on the 6th floor. Was nice and quiet. Room was a bit small, but we weren't there much. Enjoyed the complimentary bottled water, and tin with coffe,tea,etc. Also enjoyed the shower...plenty of hot water, good water pressure, and large bath towels. Free wifi was... More 

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New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A fantastic hotel with lovely helpful staff. Right beside the tube so great for travelling over the city.Open top bus stop right across the road as well and some great wee pubs and cafes nearby as well.Only a walk away from Kensington palace.

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Cheshire, UK
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my second stay here. Rooms clean and roomy. Club level- wonderful value and the club room is well staffed with plentiful food and drink. Staff all friendly and capable. Nice area, convenient, and lots of eateries etc nearby In walking distance of Kensington palace and High Street and Gloucester Road Tube Station is across the road . No... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear soojay, Thank you very much for choosing our hotel and great feedback after your experience with us. We are so glad that your stay was excellent and we are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After passing by this hotel so many times and always thought "better not stay there", I went for it and booked two nights, and this will definitely be my go-to hotel the next time! Entrance, Lobby is up-to-date, room is really nice, good size, we had a room with view to the garden which added some charm. Staff is friendly,... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear karakron. Thank you very much for choosing our hotel and great 5 of 5 review. I'm glad that you decided to book and try our hotel and you find a great place to spend a few nights in London. All our bedrooms and corridors has been redecorated recently. Our hotel is located in heart of Kensington area with easy... More 

Cornwall, United Kingdom
Top Contributor
108 reviews 108 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stay in Holiday Inns and Crowne Plazas all the time, and I have a continuing gripe at the very poor standard of food and silly prices. Well I ate in this hotel last night in the pan Asian restaurant and I have to say it was excellent and reasonably priced. I would not hesitate to recommend it and look... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Stephen B, Thank you very much for choosing to stay with us and give us great review. Our restaurant Umami is PanAsian restaurant with mix of Malaysian/ Thailand/Vietnamese and Singapore cuisine. Is open for lunch and dinners. I would recommend to try, do not forgot to ask for special dish of the month. We are looking forward to welcome... More 

Paris, France
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The room was a bit tight, but it is Europe. Regardless, it was comfortable and very clean. The staff was beyond helpful, especially the Concierge, who essentially planned out our days in London for us. They had the best recommendations, and settled everything for us right there in the hotel. We didn't get a chance to eat at the restaurant... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear jamlynn. Thank you very much for choosing our hotel as your London destination. We are glad that your stay was great and I will share your compliments with concierge team. Pan Asian restaurant Umami is a great mix of flavours from Malaysia/Thailand/ Vietnam and Singapore. I would recommend to try for lunch or dinner. We are looking forward to... More 

United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is in a great location next to Gloucester Road tube station so you can get everywhere quickly. The hotel itself is very clean and nice to stay. Our room was with view on the garden, it was big, very clean and renovated. Service very helpful and friendly. We had access to the Club Lounge, where Ms. Alexandra works,... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear 744mab, Thank you very much for choosing Crowne Plaza London Kensington as your London destination. We are very glad that your stay was great. I will pass compliment to our staff member Alexandra, thank you very much. We are looking forward to welcome you back Kind Regards Joanna Witkowska-Isker More 

Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently refurbished , tasteful rooms relaxing atmosphere and really friendly staff , great food and Asian restaurant complete and friendly service with great attitude from our waitress Lorena thank you , great location so highly recommend for business or pleasure

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Keith W, Thank you very much for choosing our hotel and great feedback. We will share your comments with our management team and staff members. We are looking forward to welcome you back Kind Regards Joanna Witkowska-Isker More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

See review of the Umami restaurant to give you and idea of the experience. Very suitable in terms of location and also the food - green curry was very very good indeed. High standards of staff and in particular Lorena and Navin - well done. Staff were very accommodating for toddlers with milk allergies and this proved a big plus... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear nadim h, Thank you very much for sharing your feedback with us after your experience in our hotel. We are glad that your experience in Umami was fantastic and our staff members looks after you very well. I will pass this comment to management team and staff members Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In the heart of London, a hotel fronting a busy road,and behold! A lovely garden at the back. It's beautiful mature trees, away from the bustling traffic. Room size is very generous , friends who has been staying in five stars hotel found this hotel absolutely good value . It's convenient to travel to the west end, it's surrounding restaurants,... More 

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear 282net2015, Thank you very much for choosing our hotel as your London destination. We are glad that your stay was excellent and we are looking forward to welcome you back. I will share the great feedback with our staff members and management team. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Tube station(34)
  • Very good(19)
  • Great location(13)
  • Club room(7)
  • Holiday inn(5)
  • Front desk staff(4)
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King Club Room (54)
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Superior Duplex Suite (92)
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The Hotel (33)
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Twin Club Room (46)

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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