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Crowne Plaza London Kensington

4.0 of 5
100 Cromwell Road | Kensington, London SW7 4ER, England
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Crowne Plaza London Kensington
Ranked #123 of 1,069 hotels in London
4.5 of 5 stars 735 Reviews
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735 reviews from our community

What travelers say about this hotel
  • Very good(25)
  • Gloucester Road tube(23)
  • Great location(17)
  • Holiday inn(14)
  • Club room(11)
  • Hyde park(10)
  • Natural history museum(9)
  • Double beds(9)
  • Flat screen TV(8)
  • Friendly and helpful(8)
Traveler rating
    336
    294
    76
    18
    11
Only show reviews for Family (231) | Couples (168) | Business (90)
Date Rating
Edinburgh
Top Contributor
68 reviews 68 reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 23, 2012 NEW

Bedrooms good quality if slightly smaller than you might expect in a Crowne Plaza hotel. Building is an old terrace, so allowances should be made. Front rooms overlook Cromwell Road but are really well insulated. Back rooms overlook a tranquil scene with an old church dominating. Restaurant provides buffet breakfast (fine) and doubles as an Asian restaurant at lunch and... More

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See 5 more reviews by Copey53 for London
Austin
1 review
1 of 5 stars Reviewed May 22, 2012 NEW

Weak customer service to a longtime IHG Ambassador member. No guaranteed upgrade available upon check-in. Fair enough - it's only guaranteed if available. However, the front desk staff did not offer anything in consideration. I asked if our rooms (I booked two rooms in advance) included access to the Club Lounge. No. I could, however, pay $63 per day, per... More

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Chesterfield, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW
1
person found this review helpful

My friend and I stayed here for three nights, saturday until Tuesday. From beginning to end, it was all good. Staff were attentive, nothing was too much trouble for them. Help and assistance re: taxi's, club room facilities, bar area - all helpful. My friend and I had twin room, both double beds - air conditioning wasn't that good, and... More

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See 3 more reviews by Gunny001 for London
Lutherville, Maryland
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

We stayed for 6 nights , the hotel staff was excellent and our room was upgraded without request. The tube was very close as were many restaurants. the front desk staff were especially helpful and made our stay that more pleasurable. I would highly recommend this hotel to anyone visiting the UK. Steve & Fran Maged. Lutherville Maryland USA More

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See 5 more reviews by Marlandfirst for London
Niagara Falls
Top Contributor
105 reviews 105 reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 17, 2012
1
person found this review helpful

This was our first stay at this hotel and we were uncertain about what to expect as hotels in London even in the same class can vary widely. This was a pleasant surprise. We checked in around 6:00 PM and our room was ready. As a Platinum Club member we were offered the Club Room facilities for £20 a day... More

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See 10 more reviews by journeymaid48 for London
Pfaffikon, Switzerland
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 17, 2012
1
person found this review helpful

Had another nice stay and will come back. I especially enjoyed the free lobby wifi that was available in the guest room. More

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See 2 more reviews by svencito for London
Northampton UK
Top Contributor
58 reviews 58 reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

In room 630. Bed extremely hard so I didn't sleep at all for the entire night. The room is extremely small. The desk is chipped, worn and scruffy looking. Mirror covered in smears and badly scratched - looks scruffy. TV doesn't work. One bedside light doesn't work, the other is loose on the wall. Picture on the wall of a... More

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See 12 more reviews by AlitNorthamptonUK for London
Swansea, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2012
3
people found this review helpful

Right next to gloucester road tube allowing for easy access to all attractions in London. Hotel room was nicely decorated and served all the functions myself and my partner needed for our weekend away. Only downside was that we booked a double room and were given a family room. Quite disappointing as we only checked in a short while after... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 14, 2012

Dear Maysy88 Thank you for your review of your stay with us. I am sorry that you were not hapy with your room. You were in fact upgraded to a Deluxe room as we do always try to upgrade guests if we have other rooms available. Our standard rooms have 1 double bed, whereas our Deluxe rooms are much larger... More

Wakefield, England, United Kingdom
1 review
4 of 5 stars Reviewed May 13, 2012

the hotel is well situated and the rooms large but i must stress the attention to detail and the cleanliness. the toilet roll was very very cheap and very very thin and you would think at the price per night you would get decent loo roll.the furnature was tired and badly marked and the carpets stained and thread bare. the... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 14, 2012

Dear Andrew F Thank you for your review of our hotel, although I am sorry that you found the rooms were not of the standard you expect. There is no excuse for dust or cobwebs in rooms and I have raised this with our housekeeper to review with her team. With regards the carpets, I am not sure which room... More

Holladay, Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 11, 2012

Heathrow, and puts you within minutes of most points in London. The hotel is clean and fairly modern on the inside, although some of the rooms are a little quirky. The hotel staff is friendly and helpful. The price is usually reasonable, and sometimes you can find a deal. More

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See 2 more reviews by allen46 for London
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 14, 2012

Dear Allen46 Thank you for reviewing our hotel. I am delighted that you found our staff friendly and helpful. Our rooms do vary in shape and size, but all our of the same standard and all were completely refurbished 3 years ago. Best regards Lawder Smith General Manager More

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Additional Information about Crowne Plaza London Kensington

  • Holiday Inn Kensington
  • Holiday Inn London
Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Price Range: $$$

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Crowne Plaza London Kensington
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