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Crowne Plaza London Kensington

4.0 of 5 Hotel   |   100 Cromwell Road | Kensington, London SW7 4ER, England
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Ranked #151 of 1,062 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
purdy123Broxbourne broxbourne
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1,366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
28 reviews 28 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

Celebrating a birthday with a trip to The Royal Albert Hall we decided to push the boat out and include a luxury overnight stay at the Crowne Plaza, Kensington. On arrival we found the hotel draped in scaffolding, not a great start. Reception areas were modern and well presented but sadly that was as as far went on the luxury... More

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Oxford, United Kingdom
13 reviews 13 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First visit to this hotel and found it very comfortable. It is very convenient for the underground and a short walk from the Kensington museums and the Royal Albert Hall. Reception was welcoming and check in was efficient. We had a garden view room which was a good size for London. Some of the furniture was a bit tired, but... More

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Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel location is perfect, 2 min walking from Gloucester station but the breakfast is very poor, bed and pillow are terrible, really not adapted to have a confortable and good sleep. Our room was a the first floor near by the elevator so you hear all the time ( at night) the doors opening and closing and people going in... More

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Singapore, Singapore
Top Contributor
124 reviews 124 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If your trip to London is to explore the city, and not to relax in the hotel, then this is your place. It has a great location -- across the Gloucester Station so its easy to get around. Then Harrod's, Harvey Nichols, the Kensington Gardens and Natural History Museum are all within walking distance (5-10mins). Then if you need to... More

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Amarillo, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Crowne Plaza in Kensington was a very nice hotel and the staff were some of the friendliest I have encountered in London. Exceptionally good service was provided by Serkan the bartender and Arman who took care of the club lounge area. Thanks guys for making my stay just a little bit nicer with your warm smiles and banter.

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New York
1 review
5 of 5 stars Reviewed 1 week ago

We do not often write reviews, but we are happy to give a feedback on our last stay at Crowne Plaza Kensington. Beautiful Hotel, great location, awesome staff. We were given a spacious garden view room, with very comfortable beds, nice flat screen tv and some amenities. Location is simply perfect; Kensington area is lovely and safe. Plenty of choice... More

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1 review
5 of 5 stars Reviewed 1 week ago

The Hotel is quite modern, very clean and relaxed atmosphere. The staff are amazing, from restaurant (Umami, delicious), to front desk and bar. However the real pearl in the ocean is Simone with the rest of the Concierge team. They are so caring and willing to help. Simone made us feel like we were his best friends, giving as great... More

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Top Contributor
55 reviews 55 reviews
37 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A week in London with lots to see and do we needed a hotel close to transport so we chose this hotel. It worked out perfectly as it is a short walk to the Gloucester tube station. The room was a reasonable size for London. We upgraded to the club room with a King bed that was very comfortable and... More

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear WestAusTraveller, Thank you choosing Crowne Plaza London Kensington Hotel and taking the time for reviewing our hotel. We glad to hear you had a good experience staying with us. We apologies for the inconveniences caused by the scaffolding, but due to the process of redecorating of the hotel and making it even better place for our customers, please bear... More

Peabody, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Crown Plaza Kensington from Sept 26 through October 4th. We had a fantastic experience. It is located in a great section of London and it was so easy to get anywhere in the city from here. The staff was so helpful advising us on excursions that we were planning that day. Brenda and Dominique were incredibly... More

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Joan B, Thank you choosing Crowne Plaza London Kensington Hotel. We are pleased to hear you had fantastic stay with us and enjoyed your time with us. We look forward welcoming you back in the hotel in near future. Best regards, Joanna Witkowska-Isker Front Office Manager More

Mumbai (Bombay), India
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was staying at the hotel from Oct 2 - Oct 5, wonderful location, front desk staff and check in very efficient. Howver, the concierge services was lacking, i requested to check on Jazz Bars in the am before i left for my work, i come back in the evening there is no message on my phone, i go down... More

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Hotel Summarization (Beta)

What travelers say

  • Tube station(35)
  • Very good(25)
  • Great location(19)
  • Club room(8)
  • Holiday inn(7)
  • Gloucester Road tube(6)
  • Front desk staff(4)
  • Piccadilly line(3)
  • Hyde park(3)

Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England

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