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Crowne Plaza London Kensington

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100 Cromwell Road | Kensington, London SW7 4ER, England
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Crowne Plaza London Kensington
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1,554 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver Island, Canada
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

my family & I recently stayed at the cap Kensington London. The exterior is a beautiful 18 th century Victorian building but getting inside was a challenge if you have strollers or if your wheel chaired inclined. The location is ideal as its two minutes from Gloucester tube station and 5 minutes from Kensington park where prince William resides. The... More 

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Huntly, Scotland, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is lovely inside, and perfect for the tube. All the staff were very helpful, and couldn't do enough for you. The restaurant is excellent, and would definitely recommend eating there. The pub across the road is a good busy pub, if you fancy a change of scene from the hotel bar.

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Laurie Anne S, Thank you very much for choosing Crowne Plaza London Kensington. We are glad that your stay was great and our staff made your experience even more enjoyable. We are looking to welcome you back. Kind Regards Joanna Witkowska-Isker More 

Thousand Oaks
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful neighborhood, walk to 3 major museums, 3 minutes to Starbucks, also gorgeous grocery, loads of restaurants, ,beautiful 15 min walk into Kensington Palace gardens, and Palace, just across the street from Tube with all major lines there, so easy jump to all of London, all that and a peaceful, uncrowded area, very upscale. We visited the theatre district and... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Elizabeth S, Thank you for choosing Crowne Plaza London Kensington and your great feedback. We are glad that your stay was enjoybale and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker More 

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 5 days ago NEW

This Crowne Plaza was recently remodeled so the rooms are nice and the lobby is comfortable. The stAff was very attentive and helpful. The rear garden is beautiful and a rare find in London. It is close to the underground and museums. Being a stone's throw from Hyde Park provide a great venue for exercise and strolling.

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear tommyboy1959, Thank you very much for choosing Crowne Plaza London Kensington as your London destination. We are very glad that your stay was great and we are looking forward to welcome you back in the future. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Atlanta
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is modern, corporate and business orientated. Small rooms, air con wouldn't work well. Breakfast solid B, service a bit slow in the morning. Bar was uneventful, cold and functional however bar staff were terrific. Location fair but not a lot around you in the way of choice, one pub. Probably would go more English less generic next time.... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear croakies, Thank you very much for choosing our hotel for your stay. I'm really sorry that your stay was average and you had some issue regarding size of the bedrooms and A/C. Please contact me directly if you would like to discuss any further your stay on joanna.witkowska@ihg.com Kind Regards Joanna More 

West Chester, Pennsylvania
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Crowne Plaza Kensington for a few days while traveling on business. In addition to the business, I had one day for fun/sightseeing. The hotel is located directly across from Gloucester Road tube station on the Piccadilly Line so getting all around London was very easy. The staff were very helpful and friendly from check-in through... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Dave B, Thank you very much for choosing Crowne Plaza London Kensington. We are glad that our staff made your staff even more enjoyable. Our bedrooms has been redecorated recently included corridors. In the back of the hotel is beautiful private garden. We are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

N Ireland
Contributor
15 reviews 15 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed Easter Mondy had a lovely refurbished room on 4th Floor Everything was so clean and new. Bathroom was great loads of nice tolietries. We had dinner in restaurant which was lovely. Nice bar stting atea and a garden out the back. The staff were friendly and helpful. Was good value for Kensington area would stay again

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Melissameg, Thank you very much for choosing Crowne Plaza London Kensington and your great review with score 5 of 5. We are glad that your stay was excellent and we are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

kimbolton
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We were lucky enough to book a club room and even got an upgrade to a suite by the friendly receptionist. The room was lovely, clean, modern and luxurious. The club lounge was great for a few pre-dinner drinks and canapés before going out for dinner. The location is great right opposite the tube station and minutes walk to South... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear kimboltonhotelqueen, Thank you very much for choosing our hotel and great review on TripAdvisor website. We will share this feedback with our management team and our staff members. Our hotel is located in heart of Kensington area with easy access to local transportation and many attractions including National History and Science Museum, Harrods, Kensington Palace. We are looking forward... More 

Minnesota
Top Contributor
113 reviews 113 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

A great professionally staffed hotel for your stay in central London. It starts with a warm and friendly greeting upon your arrival by Christina at the front desk. Georgi, Diego or Raj the concierges ready to help you with directions, information, tickets and help. A lovely outside garden to sit, sip, eat or visit served by Inese or at the... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Mars 1964, Thank you very much for choosing Crowne Plaza London Kensington and your feedback on TripAdvisor website. I will share this comments with management team and staff members. Great customer service is our priority!!! We are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Barton on Sea
Top Contributor
163 reviews 163 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is right opposite to the tube at Gloucester Road and ideally located for Kensington, Hyde Park, Royal Albert Hall, and Knightsbridge, Harrods etc! The staff were very friendly, we had a newly refurbished club room on the 4th floor which had a bed about 8ft wide! The club room includes lounge access which has a very good breakfast... More 

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear mjderrick, Thank you very much for staying at Crowne Plaza London Kensington and your great review and score 5 of 5 on Trip advisor website. We are very glad that your stay was great and our staff members made your stay more enjoyable. We are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Tube station(34)
  • Very good(19)
  • Great location(13)
  • Club room(7)
  • Holiday inn(5)
  • Front desk staff(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Deluxe Two Double Bed Room (48)
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King Club Room (54)
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The Hotel (33)
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Twin Club Room (46)

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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