Weak customer service to a longtime IHG Ambassador member. No guaranteed upgrade available upon check-in. Fair enough - it's only guaranteed if available. However, the front desk staff did not offer anything in consideration. I asked if our rooms (I booked two rooms in advance) included access to the Club Lounge. No. I could, however, pay $63 per day, per... More

My friend and I stayed here for three nights, saturday until Tuesday. From beginning to end, it was all good. Staff were attentive, nothing was too much trouble for them. Help and assistance re: taxi's, club room facilities, bar area - all helpful. My friend and I had twin room, both double beds - air conditioning wasn't that good, and... More

We stayed for 6 nights , the hotel staff was excellent and our room was upgraded without request. The tube was very close as were many restaurants. the front desk staff were especially helpful and made our stay that more pleasurable. I would highly recommend this hotel to anyone visiting the UK. Steve & Fran Maged. Lutherville Maryland USA More

This was our first stay at this hotel and we were uncertain about what to expect as hotels in London even in the same class can vary widely. This was a pleasant surprise. We checked in around 6:00 PM and our room was ready. As a Platinum Club member we were offered the Club Room facilities for £20 a day... More

Had another nice stay and will come back. I especially enjoyed the free lobby wifi that was available in the guest room. More

In room 630. Bed extremely hard so I didn't sleep at all for the entire night. The room is extremely small. The desk is chipped, worn and scruffy looking. Mirror covered in smears and badly scratched - looks scruffy. TV doesn't work. One bedside light doesn't work, the other is loose on the wall. Picture on the wall of a... More

Right next to gloucester road tube allowing for easy access to all attractions in London. Hotel room was nicely decorated and served all the functions myself and my partner needed for our weekend away. Only downside was that we booked a double room and were given a family room. Quite disappointing as we only checked in a short while after... More

the hotel is well situated and the rooms large but i must stress the attention to detail and the cleanliness. the toilet roll was very very cheap and very very thin and you would think at the price per night you would get decent loo roll.the furnature was tired and badly marked and the carpets stained and thread bare. the... More

Heathrow, and puts you within minutes of most points in London. The hotel is clean and fairly modern on the inside, although some of the rooms are a little quirky. The hotel staff is friendly and helpful. The price is usually reasonable, and sometimes you can find a deal. More