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Crowne Plaza London Kensington

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100 Cromwell Road | Kensington, London SW7 4ER, England
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What travelers say:
Tube station
(34)
Very good
(19)
Great location
(14)
Crowne Plaza London Kensington
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Crowne Plaza London Kensington
Crowne Plaza London Kensington
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1,545 reviews from our community

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    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (344)
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N Ireland
Contributor
15 reviews 15 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed Easter Mondy had a lovely refurbished room on 4th Floor Everything was so clean and new. Bathroom was great loads of nice tolietries. We had dinner in restaurant which was lovely. Nice bar stting atea and a garden out the back. The staff were friendly and helpful. Was good value for Kensington area would stay again

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kimbolton
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were lucky enough to book a club room and even got an upgrade to a suite by the friendly receptionist. The room was lovely, clean, modern and luxurious. The club lounge was great for a few pre-dinner drinks and canapés before going out for dinner. The location is great right opposite the tube station and minutes walk to South... More 

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Minnesota
Top Contributor
111 reviews 111 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A great professionally staffed hotel for your stay in central London. It starts with a warm and friendly greeting upon your arrival by Christina at the front desk. Georgi, Diego or Raj the concierges ready to help you with directions, information, tickets and help. A lovely outside garden to sit, sip, eat or visit served by Inese or at the... More 

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Barton on Sea
Top Contributor
163 reviews 163 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is right opposite to the tube at Gloucester Road and ideally located for Kensington, Hyde Park, Royal Albert Hall, and Knightsbridge, Harrods etc! The staff were very friendly, we had a newly refurbished club room on the 4th floor which had a bed about 8ft wide! The club room includes lounge access which has a very good breakfast... More 

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear mjderrick, Thank you very much for staying at Crowne Plaza London Kensington and your great review and score 5 of 5 on Trip advisor website. We are very glad that your stay was great and our staff members made your stay more enjoyable. We are looking forward to welcome you back. Kind Regards Joanna Witkowska-Isker Front Office Manager More 

Leamington Spa, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here at the Plaza a few times over the past few years. Love the hotel as its ideal for attractions and close to the Station but on this occasion I just felt that something was lacking which I have also experienced at the Crowne plaza at Heathrow. Can't really complain at the overall service. We as always club room... More 

Was this review helpful? Yes 3
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Cooldad50, Thank you very much for choosing Crowne Plaza London Kensington as your London destination. I will share your feedback with management team and staff members. I'm really sorry that your stay was not excellent and we would for many ways to improve the issues. I hope you will be back with us in the future and you can... More 

Penzance, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights over the weekend with my wife. Room was comfortable and quiet but on the first night we didn't sleep well as the air con didn't work. By coincidence I had stayed in the very same room a week earlier on my own, and mentioned this issue on my departure but it had not been fixed. We... More 

Was this review helpful? Yes 3
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Jazzwood, Thank you very much for your comments after your stay in our hotel. I'm really sorry for the issue with A/C and TV, we upgraded our TV system in all bedrooms and unfortunately some errors occurred during your stay. The issue has been reported immediately and has been fixed it. We are looking forward to welcome you back.... More 

Wakefield, United Kingdom
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights over Easter with 2 teenage sons, got a room with 2 double beds that had just been refurbished and it was lovely. Check in was super fast there was no queue when we landed and we got our key and necessary paperwork with info on breakfast times etc within 5 mins and were up to... More 

Was this review helpful? Yes 1
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear SueWestYorkshire_10, Thank you very much for choosing Crowne Plaza London Kensington. We are glad that you enjoyed your stay with us. I will share your feedback with our management team and all staff members. I'm really sorry for the inconvenience regarding maintenance issues in your room and comments regarding breakfast. We are looking forward to welcome you back in... More 

Bedfordshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a lovely time at the hotel. We did have a suite and access to the private bar area. The position of the hotel near the tube station museums and parks within walking distance, made the hotel ideal location. Room could have been a bit cleaner, but it was ok

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Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Robporter7, Thank you for choosing Crowne Plaza London Kensington. We are glad that your stay was enjoyable, I'm really sorry for the inconvenience regarding cleanliness issues. I will pass your comments to management team. Kind Regards More 

Bridgnorth, United Kingdom
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very short family break but felt like valued guests; all the staff were attentive & interested, the facilities good and food reasonable value. The hotel is in a great spot for the museums or the tube and even has a garden which was pleasant. Bed layouts in our family room were not very flexible though.

Was this review helpful? Yes
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Peter R, Thank you very for choosing Crowne Plaza London Kensington. We are glad that your stay was enjoyable. Our hotel is located in heart of Kensington area with easy access to local transportation. Kind Regards Joanna Witkowska-Isker More 

Muscat, Oman
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights during July 2014, with my family (2 adult 2 child) we stayed in a family room with breakfast package, the location is excellent. The tube station was right opposite the hotel which has all the 3 lines connecting the whole of London. The hotel arranged pick up and drop from Heathrow airport for 80... More 

Was this review helpful? Yes 2
Joanna W, Front Office Manager at Crowne Plaza London Kensington, responded to this review

Dear Kannan R, Thank you for choosing our hotel for your family trip. We are glad that your stay was enjoyable and we are looking forward to welcome you back in our property. Our hotel is located in heart of Kensington area with easy access to local transport ( buses and tube) and walking distance to National History Museum, V&A... More 

Hotel Review Summarization

What travelers say

  • Tube station(34)
  • Very good(19)
  • Great location(14)
  • Club room(7)
  • Holiday inn(5)
  • Front desk staff(4)
  • Gloucester Road tube(3)
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Deluxe Two Double Bed Room (48)
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King Club Room (54)
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Superior Duplex Suite (92)
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The Hotel (33)
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Twin Club Room (46)

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Other (8)
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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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