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Crowne Plaza London Kensington

4.0 of 5
100 Cromwell Road | Kensington, London SW7 4ER, England
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Crowne Plaza London Kensington
Ranked #125 of 1,071 hotels in London
4.5 of 5 stars 743 Reviews
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743 reviews from our community

What travelers say about this hotel
  • Very good(25)
  • Gloucester Road tube(23)
  • Great location(17)
  • Holiday inn(14)
  • Club room(11)
  • Hyde park(10)
  • Double beds(9)
  • Natural history museum(9)
  • Flat screen TV(8)
  • Friendly and helpful(8)
Traveler rating
    340
    298
    76
    18
    11
Only show reviews for Family (231) | Couples (171) | Business (91)
Date Rating
Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 30, 2012 NEW

I stayed here for three nights on a stop over. The Crowne Plaza is across the road from a tube station for two lines, one of which gets you to the airport. It is opposite a supermarket, around the corner are fast food outlets and a particularly good patisserie in the french style. the hotel itself is relatively small, well... More

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Saint Louis, Missouri
1 review
4 of 5 stars Reviewed May 28, 2012 NEW

My friend and I stayed there for eight nights recently. It was so nice to have air conditioning as it was really warm when we were there for London. We asked two months ahead for a room facing the garden and had a lovely view. The staff were helpful and the location can't be beat! Keep in mind that most... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear 09567 Thank you for leaving a review of our hotel, I'm glad you liked the spacious room and the benefit of air conditioning during the warm weather. I know it is often difficult to sleep in a new environment, but we do have triple glazing to eliminate outside noise . I hope you will be back with us again... More

Zurich
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW

Stayed for only one night, normally we really like 5 star luxury hotels, but the prices in London are now so high we just are not willing to pay over £800 a day. What a nice surprise this hotel is. Excellent location, only 35 mins on the tube from Heathrow. Good standard showers, excellent beds, choice of pillows. Free Wi-Fi... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Garnik Thank you for your review, we are all delighted that you enjoyed your stay so much and that you found our hotel a great alternative to the very expensive 5 star hotels. We have just completed a refurbishment of our whole ground floor and are very proud of the hotel, but particularly our staff who you rightly noted,... More

Wellington, New Zealand
1 review
4 of 5 stars Reviewed May 28, 2012 NEW

We stayed 2 nights in April 2012 and would have stayed longer if we'd had the time. We took the tube from Heathrow and were surprised at how close the hotel was from Gloucester Road tube station - on the same line (Piccadilly) from Heathrow. No trouble to take the tube to Piccadilly for our West End show. Our room... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Meansbynomeans Thank you for your review of our hotel. I'm pleased you appreciated the great location with such easy access to both Heathrow airport and the West end of London. I hope that on your next visit you will be able to stay longer. Best regards Lawder Smith General Manager More

Houston, Texas
Senior Contributor
33 reviews 33 reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 27, 2012 NEW via mobile

Moved here on short notice from a dump of a hotel across London. Night and day experience: Kensington is white and warm. Hotel is ideally situated with shops and restaurants surrounding it and Gloucester Road station within a few minutes walk. Get a week pass and hit the town! Caught a show, went sightseeing and hit Harrod's and other shops... More

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See 3 more reviews by madhattertx for London
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Madhattertx Thank you for your review of our hotel. I am pleased that you enjoyed your stay so much and that you found Crowne Plaza so much better than your initial hotel. It's great to hear tha you enjoyed our new Asian restaurant, Umami, which we only opened 8 weeks ago. ( The crispy sea bass is one of... More

Perth
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2012 NEW

I stayed here for 3 nights with a friend as we were doing the "tour of London". What a great location, the tube is across the street, it is a 10 minute walk to Hyde Park, High Street Kensington and Earls Court. The rooms were excellent, we got a double room and it had everything we needed. Bathroom was modern,... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear KiwiGeo Thank you for reviewing our hotel, we are all so pleased you enjoyed your stay so much taht you stayed twice in one week. I hope you'll be back again very soon. Best regards Lawder Smith General Manager More

Edinburgh
Top Contributor
73 reviews 73 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 23, 2012

Bedrooms good quality if slightly smaller than you might expect in a Crowne Plaza hotel. Building is an old terrace, so allowances should be made. Front rooms overlook Cromwell Road but are really well insulated. Back rooms overlook a tranquil scene with an old church dominating. Restaurant provides buffet breakfast (fine) and doubles as an Asian restaurant at lunch and... More

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See 10 more reviews by Copey53 for London
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Copey53 Thank you for reviewing our hotel, I'm pleased that you enjoyed your stay. Our bedrooms are above average size for London hotel, although I am sure rooms in some of our sister Crowne Plaza hotels elsewhere are larger. I am sorry that you found your meeting room too dark. All our meeting rooms have natural daylight ( 2... More

Austin
1 review
1 of 5 stars Reviewed May 22, 2012

Weak customer service to a longtime IHG Ambassador member. No guaranteed upgrade available upon check-in. Fair enough - it's only guaranteed if available. However, the front desk staff did not offer anything in consideration. I asked if our rooms (I booked two rooms in advance) included access to the Club Lounge. No. I could, however, pay $63 per day, per... More

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GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Lacious I am sorry to read that you were so disappointed with your stay here at Crowne Plaza Kensington. One of the benefits of Gold (and Platinum) Priority Club Memebers is an upgrade to the next available room type to the one booked, if available at the time of arrival. Unfortunately when the club rooms and suites are all... More

Chesterfield, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2012
2
people found this review helpful

My friend and I stayed here for three nights, saturday until Tuesday. From beginning to end, it was all good. Staff were attentive, nothing was too much trouble for them. Help and assistance re: taxi's, club room facilities, bar area - all helpful. My friend and I had twin room, both double beds - air conditioning wasn't that good, and... More

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See 3 more reviews by Gunny001 for London
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Gunny001 Thank you for your great review of our hotel. I am so pleased that you enjoyed your stay with us and felt able to rate us 5/5. We have just refurbished all of our ground floor, including the bar and lounge. The bar chairs do all have arms, but in the lounge area overlooking the garden, there are... More

Lutherville, Maryland
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2012 via mobile
1
person found this review helpful

We stayed for 6 nights , the hotel staff was excellent and our room was upgraded without request. The tube was very close as were many restaurants. the front desk staff were especially helpful and made our stay that more pleasurable. I would highly recommend this hotel to anyone visiting the UK. Steve & Fran Maged. Lutherville Maryland USA

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See 5 more reviews by Marlandfirst for London
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review
May 31, 2012

Dear Marlandfirst Thank you for your review, I am so happy to read how much you enjoyed your visit to this hotel and that you would recommend it to anyone visiting London. best regards Lawder Smith General Manager More

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Additional Information about Crowne Plaza London Kensington

  • Holiday Inn Kensington
  • Holiday Inn London
Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Price Range: PLN: $$$

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Crowne Plaza London Kensington
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