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All 1,073 London hotels

Crowne Plaza London Kensington

4.0 of 5 Hotel   |   100 Cromwell Road | Kensington, London SW7 4ER, England
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87%
Ranked #146 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
MiTraveler33 Michigan
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1,390 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Burgess Hill, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here for one night using my IHG points. I don't normally go for the whole 'I am an important Platinum Member' thing, but one of the perks of this status is fast check in. It took 20mins to get my key with only one person in front of me. This is not acceptable in my opinion. Similar issues on... More

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Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let's start with food. The breakfast buffet, which is 15 pounds for adults (kids, even our 15-year-old, eat free) or included when you stay in an executive level room (more on that later) is worth every pence. Let me just list some of the delicious, fresh, unprocessed food served each morning... carmelized pear and fudge yogurt, bread, croissants, broiled tomatoes,... More

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Melrose, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here on what must have been the hottest weekend this year. The hotel is calm, cool, pleasant and spacious, but best of all was the unfailing helpfulness of the staff. The reception staff could not have been more welcoming, and they responded promptly and positively when I requested a more spacious room. We were delighted... More

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

My introduction to this hotel was emailing back and forth about the rate and feeling somewhat frustrated by their customer service. After booking, we watched the rates go way down. I wanted them to refund part of the rate we pre-paid, which they would not do. I finally got them to comp the difference, which we used for tickets to... More

Was this review helpful? Yes 1
Chicago
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

For anyone visiting London (especially if it is a first-time trip), I highly recommend this hotel! For starters, and particularly if you are an American traveller, you will appreciate the more 'American-ized' style and modern amenities, including a spacious room, which can often be hard to find once over the pond! (That being said, please be sure to also experience... More

Was this review helpful? Yes 1
Wellingborough, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We only had an overnight stay at this hotel and didn't really use any of the facilities but the room we had was at the back of the hotel so no road noise, slightly dark but very comfortable and clean. Would definitely come back again.

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Helsinki, Finland
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were in this hotel for six nights. The room is slightly old fashion but very spacious by London standard for four people (a club two twin beds room facing the main road, Cromwell Road). The first three nights did not go well. The room was extremely noisy and the ceiling in the bathroom was leaking. After first complaint, an... More

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Worcester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a family room for 4 people with daughters 15 & 13, nice room but with 2 double beds a bit cramped but great for the price, lovely hotel ideally located within walking distance to Harrods and Kensington, staff were very accommodating

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Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear Barry S, Thank you very much for your comments on Trip Advisor website. The family rooms has 2 double beds and unfortunately their are not the biggest rooms in out hotel. However our club rooms with king bed or duplex suites are spacious rooms. Our hotel is located in heart of Kensington area with easy access to local transport,... More

lincoln
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a wheelchair user,& as such my needs can be many & varied.The room was spotlessly clean,well stocked with pretty much everything you could need,the beds very comfortable.The hotel in general has a lovely warm,friendly,welcoming feel. Nothing whatsoever was too much bother or a problem.A special mention for the head Consierge who is running a sleek,efficient service with absolutely... More

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Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear FizzyWizzy, Thank you very much for your comments on Tripadvisor website. We are glad that your stay was great and wish to welcome you back in the future. I will pass the compliments to concierge department. Best Regards Joanna Witkowska-Isker Front Office Manager More

Hong Kong, China
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located in a very good location. You can go to subway station; supermarket and a few museum such as V&A within 5 to 10 minutes walk. The room is ok and the staff are nice. Internet connection is fast and easy. Is a good pick for family trip in London.

Was this review helpful? Yes 1
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review

Dear chandmh1129, Thank you very much for choosing to stay with us at the Crowne Plaza London Kensington. I am delighted you enjoyed your stay with us and I hope we can welcome you back in the future. Kind regards, Simon Wood Guest Relations Manager More

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Hotel Summarization (Beta)

What travelers say

  • Tube station(35)
  • Very good(25)
  • Great location(19)
  • Club room(8)
  • Holiday inn(7)
  • Gloucester Road tube(6)
  • Front desk staff(4)
  • Hyde park(3)
  • Piccadilly line(3)

Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza London Kensington 4*
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England

279 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#108 Luxury Hotel in London #129 Family Hotel in London #130 Business Hotel in London #133 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 
Number of rooms
162

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