The hotel looks nice enough inside, but seems a little smaller than most crowne plazas. This is the same for the rooms (club) aswell, but thats London for you. It had everything we needed though and the staff were happy to help with anything.
This hotel is in a great location, right by a host of restaurants, the tube station...
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The Crowne Plaza Kensington has something of an identity crisis. It seems to be unsure whether it is a luxury or budget hotel. Certainly the rack rate implies luxury but a number of other things suggest otherwise.
Upon arriving at the hotel, I was given a form to complete with details of my address, nationality – the usual sort of...
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We like this hotel for it's location and a bit larger rooms. Larger than the Holiday inn just 1-1/2 block away though the Crown Plaza may be a bit more pricy.
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Dear CharlesDeutschland
Thank you for your review of our hotel. The Crowne Plaza is slightly more expensive than the nearby Holiday Inn as you would expect, but both hotels offer equally good value for money. Crowne Plaza does have larger rooms and added luxuries in the rooms as well as the benefit of a club lounge, boutique style decor and...
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Got this hotel at an incredible rate, yet were still upgraded on check-out. The staff were absolutely fantastic throughout our entire stay. Such a credit to the hotel! The location was great, and very convenient to the Royal Albert Hall. We enjoyed breakfast on two different mornings and were very impressed both times. It almost didn't make sense that the...
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Dear icubaby
I am delighted that you enjoyed your stay with us so much and that you felt it was such good value. For the very best value, our lowest rates are always available on our own website.
I hope you will be back again very soon.
Best regards
Lawder Smith
General Manager
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We stayed for 2 nights, over a weekend, in order to see a show at the Royal Albert Hall. Travelling with 2 kids, we had booked a room with 2 double beds.
Check-in process was quick and smooth, although information was minimal. We had to return to reception later to enquire about breakfast times, as nothing at all (not just...
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Dear igar75
Thank you for leaving feedback on our hotel. I am sorry that you felt your stay with us was only average, as I know that we can do much better than that. I have asked ourreception manager to share your comments with her team, to ensure we are giving a warm welcome to every arriving guest and giving...
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We had a fab visit to this hotel. We got this as part of Lastminute.com's Secret Hotel and it was everything we wanted and more!
The check in staff were so polite and couldn't have helped us more.
We checked in swiftly and smoothly at 2oclock (bonus!) and our room was on the first floor. Our room was totally spotless....
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Dear hkeebs
Thank you for your review of your stay. I am delighted that like so many other guests, you felt able to give us a 5/5 rating.
I have asked our engineer to look at the vent in room 114 to investigate the noise you refer to so that future guests do not encounter the same problem.
Best regards...
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The room was excellent, the staff were very nice, and the breakfast was the best I have had at a London hotel. My only complaint, that I was not there for the whole week!
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Dear RT_51
Thank you for your kind review. I'm delighted that you found the breakfast buffet so good, it certainly does offer a wide choice. I hope you took advantage of the offer to buy breakfast vouchers at the time of check-in for a discounted price.
Best regards
Lawder Smith
General Manager
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We stayed at Crowne Plaza St James last year and tried not to compare while we were staying at this hotel.We were given a lovely room overlooking quiet gardens at the back with 2 double beds which was great as my daughter is heavily pregnant.Only downside about the room compared to last year was no bath robes but no big...
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Dear Fee 60
Thank you for leaving your feedback on your visit. Crowne Plaza St James and Crowne Plaza Kensington are very different hotels, St James being very traditional and Kensington being very modern and boutique style, but both offer the same high standards of quality and guest care. I am glad you enjoyed both equally.
I'm not sure why...
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Could be. (In the interests of fairness I got a room through a Priority Club 'London 2012' offer. Clue to price in the title! So at that price I was fairly unconcerned so long as I got a quiet room which I sort of did except for a problem outside the hotel's control on which more below). Overall, with a...
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Dear Parkland Walk
Thank you for your review of our hotel.
I note your concerns about the wi-fi and am pleased to advise you that we are currently in the process of installing wi-fi in our bedrooms ( we currently have a hard-wired internet connection in all bedrooms and wi-fi in our reception, bar, and lounge areas).
We have a...
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I stayed at this hotel for two nights on a business trip and cannot wait to return! I was accommodated in a fantastic split level club suite, consisting of two ample rooms beautifully decorated. A large work desk, two flat screen tv's and a comfortable sofa set was lovely finish to the suite. There were various lighting options and an...
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Dear RKK1
I am so pleased you enjoyed your stay with us and felt able to give us a 5/5 rating.
You will be pleased to know that our Club Lounge, which you enjoyed, is going to be refurbished this month to make it even more comfortable and exclusive, with additional staff to provide a dedicated concierge service for club...
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