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Hilton London Kensington

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179-199 Holland Park Avenue, London W11 4UL, England
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Hilton London Kensington
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Hilton London Kensington
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2,379 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
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Perth, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location of Hotel was great. We spent 4 nights in London seeing the sights. Had a hop on hop off bus right across the road from the Hotel. Westfeild shopping centre a 5 min walk and the underground a short bus ride. Couple local pubs within easy walking distance for drinks and meals. Used the Gym at the Hilton which... More 

Review collected in partnership with Hilton Hotels & Resorts

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Exeter, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Other than being in the right area for my visit would not recommend this hotel - unless person needed this area for a quick visit - as expensive for what was offered. Room very small and would not liked to have stayed there longer than one night. Felt too enclosed and bathroom small but just adequate.

Review collected in partnership with Hilton Hotels & Resorts

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel on a business visit to London. It's pretty decent for a business visitor. Nothing much to brag about the atmosphere or the deco in the rooms. It could have easily been mistaken for another budget hotel if I hadn't seen the word "HILTON" in bold letters at the front.

Was this review helpful? Yes 1
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Vinay J, Thank you for sharing your feedback with us following your recent business trip to London. We do hope that you provide us with the opportunity to restore your faith in our hotel in the future. Kind regards, Linda Griffin General Manager More 

Perth, Australia
Top Contributor
51 reviews 51 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Helpful staff, nice breakfasts and evening drinks with the executive package. Nice room, comfortable but pretty standard hotel room. Buses outside will take you straight into London. Major shopping centre nearby with places to eat but nothing really "London" mostly chain type. Probably would stay in other parts of London with a bit more to offer in the area but... More 

Was this review helpful? Yes 1
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Tracey P, Thank you for sharing your feedback with us. I was so pleased to learn that you had an excellent stay with us! We all very much hope to have the pleasure of welcoming you back to Hilton London Kensington in the future. Kind regards, Linda Griffin General Manager More 

San Francisco, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I had a second terrible experience with this hotel just after a first disastrous stay. They told me that this time they will take care of me. The service is catastrophic. Problem over problem. They don't know how to fix. They say that they will come to the room, they didn't. Again completely unacceptable for a 4-star hotel.

Was this review helpful? Yes 2
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Gregoire G, I was concerned to learn that you have had two poor experiences with us and would like to extend my sincere apologies to you for any disappointment caused on our part. I would be keen to learn more about your past stays with us and would be most grateful if you would please contact my PA, Holly... More 

Vienna, Austria
1 review
2 of 5 stars Reviewed 4 days ago NEW

It is like walking into a tatty 1980's airport hotel, absolutely characterless, not very clean and very very noisy at the front on lower floors. Had to change room three times on arrival, first room had animal vomit on the carpet, second room right above busy bus stop. Gave up on third room and looked forward to check out. Hundreds... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Simon W, Thank you for taking the time to provide us with feedback following your stay at our hotel. I was disappointed to learn that you were not entirely satisfied with your stay and must apologise for any disappointment caused. We do hope that you allow us the opportunity to restore your faith in Hilton London Kensington in the... More 

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel was well situated right near shpherds bush station and the westfield shopping centre. We upgraded to an executive room with access to the exec lounge and this was well worth the small additional cost. Rooms were compact but comfortable and stafff were helpful. The executive lounge was fantastic. Drinks and canapes were served in the evening and the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Tracy D, We were all so pleased to learn that you and your friends enjoyed your stay with us and that you have already made your next booking with us! Thank you very much for posting a review on our hotel and of course for your kind recommendations. We all look forward to welcoming you back soon! Kind regards,... More 

ireland
Top Contributor
59 reviews 59 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

An excellent business hotel , close to transport and an excellent shopping centre. The staff were excellent, better than ever. I would recommend an executive room in order to use the executive lounge. This is an excellent facility to rest and relax in after a busy day.. Breakfast was fast and good in the lounge. All in all a good... More 

Was this review helpful? Yes 1
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Guest, I was so pleased to learn that you had an excellent stay with us and am grateful for you sharing your feedback with us. We hope to have the pleasure of welcoming you back to our hotel in the future for another comfortable and relaxing stay! Kind regards, Linda Griffin General Manager More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed a few times now in this Hotel and we were satisfied every time we stayed here. The Location is good and if you are with a hired car and you find the Hotel parking a bit expensive you can always use the Westfields car park across the roundabout, good price for a long period of parking. I definitely... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear 705antonc, I was delighted to learn that you continue to provide you with the service that you would expect and am most grateful for your kind recommendations! We very much look forward to welcoming you back to Hilton London Kensington once again for another satisfactory stay. Kind regards, Linda Griffin General Manager More 

Oslo, Norway
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff in the breafkast area was nice and helpful. The staff in the reception were nice enough, but weren't especially polite or service oriented. The hotel portier (right word?) looked away when we passed him. Other staff around the entrance too. I expect staff on hotels to say: "good morning sir" or something like that. Rooms were small. Bed... More 

Was this review helpful? Yes
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Tony B, Thank you for taking the time to share your feedback with us via TripAdvisor. I was sorry to learn of the challenges you faced and must sincerely apologise for the disappointment caused. I have shared your comments and concerns with the hotel's management team and they have asked that their apologies be linked with mine and will... More 

Hotel Review Summarization

What travelers say

  • Westfield shopping(41)
  • Holland park(30)
  • Executive Lounge(19)
  • Very good(18)
  • Central line(16)
  • Bush tube station(11)
  • Short walk(4)
  • Breakfast buffet(4)
  • Really nice(3)
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