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Hilton London Kensington

4.0 of 5
179-199 Holland Park Avenue, London W11 4UL, England
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Hilton London Kensington
Ranked #282 of 1,069 hotels in London
4.0 of 5 stars 1212 Reviews
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1,212 reviews from our community

What travelers say about this hotel
  • Holland park(48)
  • Westfield shopping(38)
  • Very good(26)
  • Tube station(21)
  • Executive Lounge(21)
  • Central line(20)
  • Shepherds Bush(19)
  • Friendly and helpful(14)
  • Notting Hill(12)
  • Rooms are small(7)
Traveler rating
    298
    530
    220
    105
    59
Only show reviews for Family (95) | Couples (360) | Business (207)
Date Rating
wainfelin
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW

After reading a few negative views my wife and I were aprehensive about our two day stay last weekend !8th to 20th May. We arrived around midday and were checked into our room by a very friendly lady on the desk. we had a room on the third floor with a view of a roof and the other wings of... More

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Meath, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 22, 2012 NEW

Stayed here for the Heineken Cup Final last weekend and can only say nice things about this hotel. Yes the room was on the small side but we were not spending the weekend in the room. It was very clean and well supplied with tolietries and tea/coffee. Breakfast was very good...great selection of hot & cold foods...nice coffee. Great location..easy... More

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england
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 21, 2012 NEW
2
people found this review helpful

I was feeling a bit wary of staying in a London hotel, as they tend to be very impersonal.As we needed a twin room and as we booked online ,the only twin available was an executive room.We didn't realise until we arrived that this entitled us entry to the use of the executive lounge.This in fact made our stay a... More

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See 2 more reviews by rainysnows for London
Bernadette Gilligan, General Manager at Hilton London Kensington, responded to this review
May 24, 2012

Dear Guest, I was absolutely delighted to read that you had a very pleasurable experience with us. It is very rewarding to receive feedback such as yours as it encourages the team to ensure that each and every day we provide every guest with first class service and ensure that they have a memorable stay with us and feel respected,... More

Seattle, WA
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 20, 2012 NEW

I have used the Kensington Hilton several times and think it offers great value for the location which can be quite pricey for hotels. The location is great for seeing the sights of tourist London. It is located in West Kensington on the High Street. Bus #9 has a stop a very short walk from the hotel and will take... More

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Taunton, United Kingdom
1 review
5 of 5 stars Reviewed May 19, 2012 NEW

We spent two nights at the hotel and from the minute we arrived we were made to feel like royalty. Nothing was too much for the staff - our needs were met whole-heartedly. We had a lovely lunch in the bar area whilst waiting for our room to be made ready in a lovely quiet spot (we were a little... More

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Bernadette Gilligan, General Manager at Hilton London Kensington, responded to this review
May 24, 2012

Dear Guest, I was truly delighted to read that you enjoyed your recent stay with us. It is very rewarding to hear of guest’s satisfaction with not only the hotel itself, but indeed the team also. Here at Hilton London Kensington we pride ourselves on ensuring that all our guests feel respected, valued and cared for and I am thrilled... More

minneapolis
Senior Contributor
37 reviews 37 reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

We arrived at Paddington and took a short cab ride to this hotel. Was only 15 pounds. We could have taken the underground, since this hotel is situated just minutes from both Shepherd's Bush and Holland Ave stops on the Central line, but we had too much luggage. The lobby was nicely decorated. The check in was smooth and the... More

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Bernadette Gilligan, General Manager at Hilton London Kensington, responded to this review
May 24, 2012

Dear Guest, Thanks you for taking the time to write a review on our hotel. I am most grateful for your feedback. With regards to the breakfast, I confirm that we are currently reviewing the menus in both the Executive Lounge and our WestEleven Restaurant. We have some exciting plans and I am sure you will be pleasantly surprised when... More

Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

Stayed for 1 night during a business trip. Room is small and compact but sufficient. Toilet/shower is too much on the small size - ok for me as I am of medium Asian built but was challenging for my big western built colleague. Wifi connectivity was slightly unstable. At one point the system played up and informed me that the... More

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See 3 more reviews by kevinyhli for London
Nashville, TN
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 16, 2012
1
person found this review helpful

Such a poor experience for a hotel franchise that prides itself on being high-quality. We booked because of the location and because the exterior shots appeared to be those of an establishment that was well-kempt and relatively posh. We came from Paris, where we stayed in a boutique hotel (Hotel La Belle Juliette) and the step down can't be underestimated.... More

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See 3 more reviews by BootheBFarley for London
Bernadette Gilligan, General Manager at Hilton London Kensington, responded to this review
May 18, 2012

Dear Guest, I am most grateful for you taking the time to write a review on our hotel. I must say that I was horrified to learn of your experience with us and I am sorry that you felt disappointed. I am delighted to inform you that we are currently in the process of updating our corridors and we are... More

Chino Hills, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 16, 2012

The Hilton Kensington was nice a hotel but the location was not the greatest. There are a few places to eat nearby and the mall is also close by. The hotel is located on the outskirts of London, so you have to take the tube to get anywhere. The rooms were nice, the hotel needs some work. The shower curtains... More

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Tempe, Arizona, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 15, 2012
2
people found this review helpful

If you value your privacy and your money, don't stay in this hotel! I am a world traveler been around the world visiting many different hotels but this stay was by far the worst stay I ever experienced in my life! They invaded my privacy, made me feel uncomfortable, and they annoyed me to the max level. Their managers are... More

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Additional Information about Hilton London Kensington

  • Hilton International London
  • Hilton London
  • London Hilton
  • Hilton Kensington
Address: 179-199 Holland Park Avenue, London W11 4UL, England
Price Range: $$

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