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Hilton London Kensington

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179-199 Holland Park Avenue, London W11 4UL, England
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Hilton London Kensington
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2,861 Reviews from our TripAdvisor Community

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Telford, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Have stayed here before, but feel let down this time. When we checked in, were asked if we wished to book breakfast, even though it had been pre-booked, Also found out they had down graded us without out telling us or reducing the price, Had booked executive room but allocated standard room, apparently because I requested an accessible room. Then... More 

Helpful?
Thank FRP1948
Pune, India
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was travelling back to USA from India via London with a night's stopover. We were undecided whether to stay near the airport or in the city. Finally Central London won over and we booked ourselves in this Hilton. Delhi was cold and London was colder, add to it our grogginess and we were really grumpy. However, right from check... More 

Helpful?
Thank LopaBhattacharyya
Rome, Italy
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I spent 2 nights here with a group of friends, and I find hotel Hilton quite classy and lovely plus a chic reception area. The staffs were very professional, jovial and helpful, you could see good training and qualification in how they handled their duties. Check in was fast and no delays at all, our room was lovely and clean,... More 

Helpful?
Thank Daisy130
Cardiff, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel very near the Shepherd Bush station and tube with very good prices. The rooms are slightly smaller but they are bright. A bit of tirenss at some furniture is about to be corrected. Staff is very good and the executive lounge is of excellent quality. The breakfast there is really good. There is good recognition of the higher... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Argyrios A
London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location for visiting Westfield. Good location on West side of London to save driving right into central london. Underground is 5 minute walk. Hotel room was very comfortable and clean and good value for london hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Julie A
Poland
1 review
2 of 5 stars Reviewed 5 days ago NEW

Hotel has serious cleanliness issues. Hair under shower, dirty toilet seat, dust everywhere, disgusting (dirty) remote for TV. Furniture also begs for refreshing. Definitely dirtiest 4star I've ever stayed in.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lukasz O
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Lukasz O, Thank you sharing your invaluable feedback with us, following your recent business trip to London and your stay at our hotel. I was concerned to note your comments about the cleanliness issues in your bedroom/bathroom and must offer my sincere apologies. This is certainly not what one would expect when staying at a Hilton hotel and I... More 

Travelers are raving about these London hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

Staff is friendly, but that's the only positive thing I could say after staying there for 2 nights. Never take a room on the 6th floor with a minuscule rotten shower cabin. Dirty q-tips from the previous visitor not cleaned from the bathroom. Breakfast is a battle. Huge damage to Hilton as a brand.

Helpful?
1 Thank Natasha C
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Natasha C, We are most grateful for you taking the time to share your honest and invaluable feedback with us. Please accept my sincere apologies for the disappointment caused to you during your recent stay with us. In order that we can fully investigate the matter and take the necessary steps to make this right for future guests, I... More 

liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very welcoming and friendly staff. Quick check-in, check-out. Great value for money, good location, great breakfast including full English, vegetarian, pastries, fresh fruit (if you want something that's not on display just ask staff) help yourself coffee/tea/hot chocolate etc. Joined Hilton Honors so got a good deal and room with a view.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Catherine O
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Catherine O, I was delighted to learn that you had a pleasant stay with us and must thank you for sharing your experience on TripAdvisor. We are also pleased that you have joined the Hilton Honors rewards scheme and look forward to welcoming you back to Hilton London Kensington soon! Kind regards, Linda Griffin General Manager More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

It is a fairly clean and well located hotel near "Shepherd's Bush" tube station, which is near Westfield mall. The staff at the Lounge bar are very friendly and helpful. Food is good and they're quick to attend to you.

Helpful?
Thank darrian321
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear darrian321, Thank you for posting a review on TripAdvisor following your recent stay at our hotel. I was pleased to learn that you had a comfortable stay and that the team treated you well! We hope to welcome you back to Hilton London Kensington when your travels bring you back to London. Kind regards, Linda Griffin General Manager More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was booked into this hotel by my company for 2 nights due to its location near Shepherd's Bush. I must say I had a good but short stay there. Gym was a bit small but well equipped, they have a steam room too which was a nice touch. Bed was comfortable and the staff was pleasant to talk to.... More 

Helpful?
1 Thank LonetravellerGB
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear LonetravellerGB, I was so pleased to learn that you had a nice stay with us and that our location was perfect for your business needs. We hope to have the pleasure of welcoming you back to Hilton London Kensington for another comfortable stay in the future! Kind regards, Linda Griffin General Manager More 

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