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Hilton London Kensington

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179-199 Holland Park Avenue, London W11 4UL, England
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1 room 1 guest
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Hilton London Kensington
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2,608 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greater Melbourne, Australia
1 review
3 of 5 stars Reviewed today NEW

Despite the location of the Hotel which was great for our purposes we were disappointed overall with the Hotel. For a Hotel chain of supposedly good standing to charge 15 pounds per day for room wifi is ridiculous. Free wifi in hotel rooms should be a given in this era of technology. The mini bars in the rooms were kept... More 

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Dubai, United Arab Emirates
Level Contributor
58 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice for a UK Hilton (I think the worldwide Hilton guests will understand this), very friendly staff, clean and comfortable rooms. It is a Decent stay. Its difficult to compare the UK Hilton hotels to the other Hilton hotels abroad but they recognize all of the amenities and treated me very well.

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Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is an ok hotel. Nothing to write home about. The rooms are kind of dark and dingy, the carpeting looked tired and not really clean. I'm glad they provide slippers. Also, really small rooms. Maybe it's because it's Europe, but two people can hardly move around freely. The bathroom is also very small, and the bathtub is so far... More 

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Gothenburg, Sweden
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stay here pretty much every week and it has become sort of a second home. The staff is friendly, especially in the executive lounge. The location is good, with beautiful surroundings. Close to airports, public transport as well as good shopping. The property and rooms are, however, in urgent need of a refurbishment.

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Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Sampaholic, Thank you for taking the time to share your feedback with us. I was delighted to learn that you consider us your home from home and that we have the pleasure of having you as our guest so frequently. I have shared your kind comments with the team and in particular, our wonderful Executive Lounge team. We all... More 

Chester, United Kingdom
Level Contributor
220 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

. On my last stay at the Kensington Hilton I reported that things were not up to the usual Hilton standard, they have not improved much. The executive room we were allocated was rather small and a bit tired. The room was also very hot and the air conditioning wasn’t working. We reported this to the front desk who promised... More 

Was this review helpful? Yes 1
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear RFaserH, I was concerned to learn that you were not satisfied with your last stay with us and that you feel you are not likely to return to our hotel. Please accept my sincere apologies for the evident disappointment caused. Whilst details of all our bedroom types are listed on our website, together with photographs and dimensions, the way... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Stayed as part of a coach tour. Room was quite small but clean and comfortable. Dinner was good and fairly reasonable for a hotel bar but the pot of tea was ludicrous...£4 for a Twinings tea bag in a pot of water?! I could have gone to the Ritz and paid not much more. Considering my main course was £11... More 

Was this review helpful? Yes 1
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Allgeo, Thank you for taking the time to provide us with your feedback, following your recent stay at our hotel. I was saddened to learn that we did not exceed your expectations and must apologise for any disappointment caused on our part. I have shared your invaluable feedback with our management team for their attention and have spoken with... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is my second visit to this hotel which has friendly staff and is in a good location. Easy to access the west end of London and beyond with both the Central line on the tube and a London overground station just minutes walk from the hotel. Short walk to a favourite of mine while in London Holland Park which... More 

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Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Rury_Glasgow, I was delighted to learn that you had another comfortable stay with us and must thank you for sharing your experience on TripAdvisor! I have shared your kind comments with the departmental management team and we all very much look forward to welcoming you back to Hilton London Kensington soon! Kind regards, Linda Griffin General Manager More 

Glasgow, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights, the receptionist who check us in wasn't very helpful, didn't tell us much about breakfast what time check out was etc, the lifts where very slow at opening, it was a bit disappointing that you don't open the restaurant anymore as I stayed a few years ago and had such a lovely dinner but I... More 

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Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear receptionteam1992, I am most grateful for you taking the time to share your feedback with us but was disappointed to learn that your experience was not as you had hoped. Please accept my sincere apologies for the disappointment caused. I have shared your comments with our Front Desk Manager with regards to the unhelpfulness of the receptionist who checked... More 

Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and i stayed here for 2 nights. On arrival our check in was fast and at first we were surprised there was no free wifi except in the lobby but on provision of an email address we were made honors members and got free wifi in the room. The lobby is large and classy. The rooms were a... More 

Was this review helpful? Yes
Columbus, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel was ok, I didn't like that free super slow wifi was only available in the lobby and the fact that they wanted around 13 pounds a day for high speed internet was insane in this day and age. If you are spending every morning in the hotel then sign up for the 12 pound breakfast bar on the first... More 

Was this review helpful? Yes 1
Vijay B, Manager at Hilton London Kensington, responded to this review

Dear Jackolope, I would first like to thank you for taking the time to write a Trip Advisor review related to your recent visit at The Hilton London Kensington . All guest feedback is extremely important to us and we appreciate your participation. I am delighted to learn from your feedback that you were pleased with our overall services however,... More 

Hotel Review Summarization

What travelers say

  • Westfield shopping(40)
  • Holland park(29)
  • Executive Lounge(18)
  • Very good(17)
  • Central line(16)
  • Bush tube station(10)
  • Breakfast buffet(3)
  • Short walk(3)
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