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Hilton London Hyde Park

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129 Bayswater Road, London W2 4RJ, England
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Hilton London Hyde Park
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Hilton London Hyde Park
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1,090 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Thirsk, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I have stayed here several times, due to location. The one issue I have is street noise. Never had a full nights sleep, always end up with a room overlooking the street as no others available and noise until the early hours followed by commuter traffic not long after. Also ended up in a twin room, which being two single... More 

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Colchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This Hotel is squashed in on top of Queensway tube station. It's all very compact. The rooms were of a good standard, but tiny - my double bed was in the corner so access for a couple wouldn't be easy. There was a double wardrobe, but you would be dancing around each other to get (un)dressed. The pressure in the... More 

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HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear ralphblack, We truly appreciate your input regarding your recent visit with us and we’re glad that you felt our rooms were of good standard. I’m very sorry that you found our hotel to be compact; however, we are extremely proud to be temporary custodians of such a historical Grade II listed building. We are in the process of a... More 

Isle of Man, United Kingdom
Top Contributor
121 reviews 121 reviews
43 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 1 week ago

Very convenient for the tube (Queensway) as hotel is directly above the station - more on this later Warm welcome on arrival and lovely room, which is a very generous size for Central London location. Hotel rooms were very quiet until the wee small hours of the morning when I was woken (along with a large number of other hotel... More 

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HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear Pambolina, Thank you very much for your kind response about your recent stay and we are so pleased that you received a warm welcome upon your arrival. It is very satisfying to hear that our staff immediately dealt with the issue of overnight works from the nearby tube station. We hope that you will be joining us again and... More 

Madrid, Spain
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Small Hotel of a big Brand right in the heart of London. Ideal for Business trips since you are well connected with Tube, Train and Taxi. Excellent Staff who treats you like you are coming home. Rooms are nice and refurbished and with a view on the Park (most of them). I mostly honor the quietness and the well connected

Review collected in partnership with Hilton Hotels & Resorts

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HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear Carsten N, We really appreciate you kind feedback about your recent experience with us and we are so happy that you think our staff is excellent. We are looking forward to welcoming you back when you stay with us again. Kind Regards, Callum Heap Guest Relations Manager More 

New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Hilton Hyde Park countless times now. The hotel is in a perfect location, and right on the Central Line. Each room in the hotel is a little bit different, but that makes this hotel charming. Most of the staff is responsive and helpful, and the General Manager is very hands-on, and he's great. I think... More 

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HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear ChadNYC212, Thank you very much for your kind comments about our staff and we are thrilled that you find our hotel charming. Your input is vital as it may pinpoint an area of success or opportunity which allows us to better serve our guests. We thoroughly look forward to your arrival with us again in the near future. Kind... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 1 week ago

Really grubby and had an uncleanliness about it. We had a chair in the room which was very badly stained, the carpets were marked and the bathroom old. 2 star at best. Have to pay 15 pounds for wifi...

Was this review helpful? Yes 1
HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear Cathay256, We appreciate your comments and we are very sorry that you visit was not up to our usual standard. I will be sure to pass you comments along to our Housekeeping staff. We are in the process of renovating our hotel and we hope that you will consider joining us again in the future so that you can... More 

Northampton, United Kingdom
Top Contributor
155 reviews 155 reviews
139 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed 1 week ago

Two nights here came a week after an excellent five night stay at the Doubletree Hyde Park, a short walk away. Perhaps I was spoiled by the Doubletree, but I was a bit disappointed by my stay. Firstly, Reception comprises two desks directly as you walk through the hotel doors. Fortunately it was relatively quiet when I arrived but it... More 

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HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear Jorganmeister, Thank you very much for your feedback and I am glad that you enjoyed your stay with us. I am pleased that you were able to stay in one of our newly refurbished rooms and that you found it very nice. I also appreciate that you thought our Library Bar was very pleasant with friendly service. We hope... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights with my daughter for her birthday. In our room we had a lovely chocolate cake left for us. The staff were very friendly especially the girl on reception from America. It was very clean and comfortable. The hotel is situated in a great area with the tube next door. Our only problem... More 

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HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear Laurm97, We are so pleased that you had an enjoyable stay with us and that you found our hotel staff very friendly. We hope that you daughter had a wonderful experience during her birthday and that she liked her chocolate cake. We look forward to welcoming you back with us again in the not too distant future. Kind Regards,... More 

Oslo
Top Contributor
113 reviews 113 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

First, credit to the reception staff - they are very friendly and always helpful. Dinner recommendations were top-notch. Overall, the hotel needs a bit of polishing up ....There is renovation going on, so maybe things will improve. It is not bad per se...but a bit below what one would expect from Hilton brand. One definite note - please stock up... More 

Was this review helpful? Yes 1
HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear A_Norski_Rus, We appreciate you taking the time to write some feedback about your recent stay with us and we are thrilled that you found our reception staff very friendly and helpful. As you are aware we are going through a full refurbishment, with half of our guest bedrooms already complete, and a new restaurant and bar to be completed... More 

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel thinking that it would be Hilton quality hotel(4 stars). On the plus side, it has a fantastic location. Otherwise, The room was nowhere near to the standards of 4 stars hotel. The room was crowded with very basic furnitures. The washroom was shocking - very ruined down, old tiny. It has been repaired cheaply many times.... More 

Was this review helpful? Yes 2
HydeParkHotelManager, Guest Relations Manager at Hilton London Hyde Park, responded to this review

Dear Manar M, Thank you very much for taking the time to provide some feedback about your recent visit. Your satisfaction is very important to us and we are determined to ensure all of our guests have a rewarding stay. I apologise that you felt the room was crowded, old and tiny. You will be happy to learn that we... More 

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