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All 1,073 London hotels

Hyatt Regency London - The Churchill

5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)
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Ranked #168 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Pete2105 Singapore, Singapore
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1,092 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Love staying here when on business in London. The location is excellent for quick shopping in Selfridges to stock up on latest London fashion and it near to some great restaurants in Marylebone. Also perfect for running in Hyde Park. The service is good, the rooms are good for London hotels and the restaurant off the lobby area serves a... More

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Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for taking the time to write this review. We are pleased that you loved staying here and that you found our location very convenient for shopping and experiencing good restaurants. I very much look forward to passing your kind comments regarding our breakfast on to The Montagu team. We look forward to welcoming you... More

Hampshire
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here last weekend for just 1 night. Got a great deal for the room from the net - certainly not worth the ridiculous list price - we found it for 50% off - and got breakfast in too! Perfect Location, Great sleep, clean rooms, helpful, polite and English speaking staff - novel for London! Decor was a little old... More

Was this review helpful? Yes
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. We are delighted that you enjoyed our ‘perfect location, great sleep, clean rooms, helpful and polite staff.’ I will definitely discuss your issue with the shower with the teams. We hope to welcome you back again in the near future. Kind regards, Michael J. Gray General Manager More

Chelmsford, United Kingdom
Top Contributor
156 reviews 156 reviews
95 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at The Churchill after a friend's wedding there. The rooms are nice and relatively large by London standards. The common areas are charming and we'll decorated, the staff are helpful and polite, the location good and the wifi actually works! A minor problem is that there really aren't enough lifts for what is a very large hotel. Ultimately... More

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Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. I was delighted that you enjoyed your stay after your friend’s wedding here and that you found our staff ‘helpful and polite’ and our hotel ‘charming and well decorated.’ I have taken your comment regarding our guest lifts on board and will discuss with the teams to ensure that the... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hyatt Churchill room is, not the typically contemporary Hyatt room you might expect. It is rather dated and smallish, but it is clean, functional and the beds comfortable. My husband and I had a connecting room with our 2 teenage girls. If you average it out the service was good as there were certain members of the staff that... More

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Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for taking the time to write this review. We appreciate your comments regarding the guest rooms, we very much value our guests feedback on these matters. We are pleased that you enjoyed our ‘location, functionality and comfy bed’ and we look forward to welcoming you back again in the near future. Kind regards, Michael... More

Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Great location near Oxford Street. Walking distance to the nearest tube station. Close to shops and a variety of restaurants. Great and convenient location to explore London. A big chain hotel with high traffic so there is some wear and tear in the rooms. Don't expect personal service. Overall a pleasant stay especially if you are out exploring London.

Was this review helpful? Yes 1
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for taking the time to write this review. I was pleased to read that you enjoyed our hotel location and you were able to easily explore London. We look forward to welcoming you back again in the near future. Kind regards, Michael J. Gray General Manager More

Los Angeles, California
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms are not five star. I booked a night using my points and felt somewhat belittled by the reception staff. When I originally.booked a night, I asked for a king sized bed as I was taking my mother up to town for a treat. I was unable to get a king size bed but was told that a queen... More

Was this review helpful? Yes 1
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. I was very disappointed to hear about your negative experience during your recent visit. Please do let us know on feedback.hrlondon@hyatt.com next time you stay with us so that we can demonstrate to you the high levels of service we always drive to achieve. Kind regards, Michael J. Gray General... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was our family first time visited London, such a shiny warm summer day. However, when we got to our hotel - Hyatt at Churchill, not feeling so warm anymore. We were told it is the UK policy that there cannot be more than three persons stay in one room. Of course, we are a family of four which including... More

Was this review helpful? Yes 1
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for taking the time to write this review. I was very saddened to hear of the challenges you had. Unfortunately, you were misinformed. It is not UK policy or a hotel rule, it is a health and safety regulation in relation specifically to fire safety. Please do email me directly on feedback.hrlondon@hyatt.com for any... More

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A luxury, 5 star hotel it's not. The rooms are comfortable and clean, and service is adequate. Location is great -- close enough to many major sights. The reception we recieved was efficient but cold, and everything about the service was unexceptional. No recognition of Hyatt Platinum status, and not a single thing to make the hotel memorable. Internet was... More

Was this review helpful? Yes
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. We are pleased that you enjoyed our location, however, I was disappointed to learn that you received a lower level of service and recognition that should be offered and will most certainly discuss this with the teams. We very much appreciate your feedback regarding the WiFi and we are continuing... More

Panaji, India, Asia
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On a business trip we were put up in this hotel. And we had a good spacious room. Best part of this hotel was the location, just besides Marble arch station and very near to the Oxford Street which is shoppers paradise in London. From here Picadelli circus and Lester square is also near about 10 15 minutes walking distance... More

Was this review helpful? Yes
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this kind review and titling it ‘Awesome.’ We are so pleased that you very much enjoyed our location and found it convenient to see London’s attractions. I was delighted to read that you liked our vast array of food and beverage options and you ‘really loved’ the chocolate chip muffins. We look... More

Kuwait City, Kuwait
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not only is the Churchill walking distance to major shopping, the rooms are a great size and so comfortable. The FO staff, specially Vincent, was wonderful! Always great being greeted by Bobby and the staff at the door, who have been there soooo many years! Great food...and always a good stay!

Was this review helpful? Yes
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. We are so pleased that you had a ‘superb stay’ as ‘always.’ I look forward to passing those kind comments on to the teams and especially Vincent, Bobby and our other amazing doorman. We look forward to welcoming you back again in the near future. Kind regards, Michael J. Gray... More

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Hotel Summarization (Beta)

What travelers say

  • Oxford street(16)
  • Great location(12)
  • Marble arch(11)
  • Very nice(9)

Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#106 Romantic Hotel in London #128 Luxury Hotel in London #135 Business Hotel in London #166 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
Number of rooms
434

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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