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Hyatt Regency London - The Churchill

#200 of 1,063 Hotels in London
Certificate of Excellence
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30 Portman Square, London W1H 7BH, England
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Hyatt Regency London - The Churchill
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Hyatt Regency London - The Churchill
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1,192 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Saint Louis
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For all of you with upcoming reservations at this hotel (I am one of them) we have good news today. They'd have announced that they'd will reopen next Monday and they are renovating all the rooms. All reservations previously made are still good and you can now make new reservations on the Hyatt web site.

Was this review helpful? Yes 4
Harrogate, United Kingdom
Top Contributor
97 reviews 97 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights at the Hyatt Regency on a credit card promotion. For two nights the hotel was $1,500! The location is fabulous, the lobby is to die for, but the rooms are pretty ordinary and small. For $750 per night I cannot say that this hotel is worth it, I'm just glad that we weren't paying for it!... More 

Was this review helpful? Yes 1
Top Contributor
190 reviews 190 reviews
32 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed February 15, 2015

Arrived at Heathrow at about 7 am, bus into town, and arrived at The Churchill at about 9 am. It took a lot of 'hard' talking to obtain an early 'check-in' but eventually I won the day. It taught me a lesson that in future to catch a 'plane that arrives in Europe after lunch, then one does not have... More 

Was this review helpful? Yes 3
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. I was pleased to read that you enjoy our convenient location near to your favourite museum. I very much look forward to passing your kind comments about our staff on to the teams, especially at front desk. We are sorry that we were unable to arrange a room for you... More 

Lancashire
Top Contributor
58 reviews 58 reviews
54 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed January 30, 2015

We have used the Churchill a number of times and, after a gap of over a year, we enjoyed the return We chose a room on the Club floor which, at extra cost, offers separate check in/out and a quiet, staffed lounge which offers breakfast and early evening drinks and canapes (included in the Club price). The extra cost of... More 

Was this review helpful? Yes 2
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for taking the time to write this review. I was pleased that you had a ‘happy return’ and you enjoyed your Regency Club Room and amenities in the Club Lounges. We look forward to welcoming you back in the near future. Kind regards, Michael J. Gray General Manager More 

Ohio City, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2015

Excellent in every aspect of whatever came in front of me, be it the greetings from the front desk to the quality and eye catching food that hits your table, i stayed in one of the suites which was absolutely fantastic. keep up the good work. was a pleasure meeting the GM i think it was Michael if im not... More 

Was this review helpful? Yes 1
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for writing this review and for your kind comments about the staff. I very much look forward to passing them on to our teams. We hope to welcome you back again in the future. Kind regards, Michael J. Gray General Manager More 

Southend-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2015

All round brilliant and great value for money especially for a romantic weekend away. Good positioning for exploring beautiful London and its fantastic shops. Service was great all round so I would highly recommend

Was this review helpful? Yes 1
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review and for titling it ‘excellent all round.’ I was delighted that you enjoy your weekend stay in ‘beautiful London.’ We very much look forward to welcoming you back in the future. Kind regards, Michael J. Gray General Manager More 

Sydney
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 8, 2015

Great location off Oxford St, so perfect for doing shopping. The hotel is in keeping with Hyatt standards, and is very similar to their other Regency hotels. We stayed using our Hyatt reward points so it was basically free - otherwise, the rate was very expensive and I doubt we would have stayed here as it would have been value... More 

Was this review helpful? Yes
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review. I was pleased to read that you enjoyed our location, however, disappointed to read that you felt we were ‘questionable value for money.’ I hope we are able to welcome you back again in the future to demonstrate to you the high standards we drive to achieve. Kind regards, Michael... More 

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 22, 2014

Love the Churchill. It has an excellent location on Portman Square. Ideal for both business and leisure travellers as it is close to Oxford Street, Marble Arch and Hyde Park. I was indeed very sad to hear about the gas explosion in the kitchen at the Hyatt this November. I would like to thank Judy Bonizzi for booking me at... More 

Was this review helpful? Yes 1
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review and for your kind comments regarding our 'excellent staff.' We are delighted that you enjoyed your honeymoon here in London and apologies once again for the inconvenience caused with relocating. I very much look forward to passing your very kind comments on to Nick especially and we very much hope... More 

West Covina, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2014

We were supposed to be staying at the Hyatt Regency London - The Churchill for our honeymoon three weeks ago. Unfortunately we were forced to be relocated to a different hotel due to a gas explosion incident one day before our arrival. My review is mainly for the staff working at the hotel. It's understandable that the aftermath of the... More 

Was this review helpful? Yes 3
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

Thank you for taking the time to write this review and for your kind comments regarding our 'excellent staff.' We are delighted that you enjoyed your honeymoon here in London and apologies once again for the inconvenience caused with relocating. I very much look forward to passing your very kind comments on to Nick especially and we very much hope... More 

Ahmadi
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 9, 2014

The lobby was small but very busy. I expected a nice lobby to sit and relax but there were few chairs. The rooms were expensive, small and even without breakfast. I was suppose to stay there for 7 nights but I checked out after 2. The staff is friendly but there were few girls in the lobby up to no... More 

Was this review helpful? Yes 2
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review

We would like to thank you for taking the time to write this review. I was concerned to learn of your dissatisfaction of many aspects of your stay, both from the lobby layout to the staff and sorry that it contrived to spoil the enjoyment of your stay. Please feel free to contact us on feedback.hrlondon@hyatt.com so that we can... More 

Hotel Review Summarization

What travelers say

  • Oxford street(16)
  • Great location(12)
  • Marble arch(11)
  • Very nice(9)
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