I too suffered attempted blackmail at check-in. The receptionist wanted £30 for a 'better' room. All indications were that he expected this to be in cash into his hand. Whilst the room was adequate (and the shower - the best part of the stay - surprisingly good) the bathroom suffered from nicotine stains on the ceiling. The restaurant staff are... more

The receptionist explained that we were in an exec-deluxe room (or something like that) which was very good and our rate was an excellent one. Pause. But for only £40 more we could have an excellent room. "No, thank you," I said. He then scribbled a room number on a slip and pushed it towards us. "Smoking is fine" he... more

Very nice Hotel. Good bed, good shower, good apartment. There is a very good Bar and Pizzeria restaurant. The location is next to the Canary Wharf tube station and it is easy to go anywhere. I strongly recomment it. more

We stayed here and here it is in simple terms.... We ordered food, bits of the order didnt show we were then late for our West end show! The staff were rude and just did not care! The maid came into our room without stopping to call out or knock! There was a party in the rooms next to us... more

I recently stayed for 1 night at the Britannia Hotel and since I was on business I wasn't looking for a luxurious stay, just a clean comfortable room that I felt safe in. Sadly the room didn't tick any of these boxes. The room was extremely noisy with the tube just 150m away running past my room and I could... more

We picked this hotel based on its location: one stop on the tube from the O2 (after an event) and very close to my husband's office in Canary Wharf. It's fine if you just need a place to crash for the night in that area and get a good deal but don't expect anything special. The main drawbacks are: -very... more

Badly in need of refurbishment. Wallpaper was from a scene out of Only Fool's & horses. Decor is pre 1970's, television in our room could have been bought at a car boot sale for about £20. Room was hot and could not turn down temperature Double bed was 2 single beds pushed together, and not at all comfortable If this... more

Just got back from the worst hotel stay of my life here. My daughter and I had a day in London planned when i received an email from Britannia Hotels offering a special deal so we decided to book in and make a weekend of it. Bad decision. The room was smelly and stuffy, it was very hot even though... more

I stayed in the International Britannia Hotel with about 15 pupils and staff as part of a conference being held for two days, three nights. ROOM The room was incredibly dated to say the least. The decor was hideous and without a theme. The artwork was quite raunchy, including naked people in suggestive positions (remembering I'm a student). The TV... more