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DoubleTree by Hilton Hotel London -Tower of London

4.0 of 5 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
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#131 of 1,054 Hotels in London
2,756 Reviews 4.5 of 5 stars
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DoubleTree by Hilton Hotel London -Tower of London
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DoubleTree by Hilton Hotel London -Tower of London
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2,756 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Simi Valley, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed two nights Aug 25 and 26th it was pouring rain when we arrived and we spent first night in the beautiful cocktail lounge with an incredible view of the Tower Bridge - we also visited second night - we ate in the Restaurant connected with Hotel and it was excellent The Hotel had a warm and welcoming vibe,... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Carol D' Thank you for sharing your feedback with us, I'm pleased to hear the weather in London during your stay hadn't dampened the mood! We really appreciate your support and recommending us to others, (thank you!). If ever you see an opportunity to return to our hotel please contact me if I can be of any assistance. Kindest... More

Plano, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband & I stayed at this hotel for 4 nights in September. There is construction all around hotel, so we did change our room to one that faced the inner atrium. The hotel is modern & updated. It is functional, but not charming in any way. However, the staff was very helpful & accommodating! There were pros & cons... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Texasdebs' Thank you for sharing your feedback. I would like to ask if you can remember where you had seen construction works around the hotel, as we don't have any works ongoing on our premises. There are works located opposite the hotel (which are not in association with us), and as the most recent reviews have shown, many of... More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location of this hotel is great for exploring with the Tower of London and the Thames in walking distance. Check in - we checked in at 1500 on a Saturday without giving thought to how busy it would be. To the hotels credit there were lots of staff available on the front desk, it was only grumpy guests that... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Benjamin86' Thank you very much indeed for offering high praise to members of our Reception and Skylounge teams, it's fantastic to hear that you received attentive service in each area of the hotel and staff had come across as friendly and helpful. I apologise you had needed to move rooms but thank you for mentioning this had been quickly... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at this hotel for a conference. The service was excellent. We were offered a freshly baked cookie on arrival & asked if we needed travel plugs. WiFi was free which makes working so much easier. I liked the 'make your own muesli' station at breakfast. Having a cappucino at breakfast was not extra. Thrre was lively modern bar... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Kathy M' Thank you for your review and I hope your conference had been a success. I'm delighted the hotel had impressed you, from check in, to when you visited Skylounge, and thank you for saying you liked the Cookie! I hope there may be an opportunity to host your conference again or perhaps we can welcome you back... More

Asia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I stayed there for seven nights and had a wonderful experience. They first gave us a room which was facing the courtyard, meaning other people's room, and it was very small. We called the reception the next day to ask if it was possible to have a room change so we could see the streets, and we... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Jo L' Congratulations on your recent marriage and thank you for choosing to stay at the DoubleTree Tower of London for your honeymoon. I'm pleased to hear that when asking our team for a different room, they had responded quickly and were able to offer you a room that had been better suited to your needs and to the... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed for one night, a nice hotel in a great location, but the reception experience on check-in and check-out was pretty dreadful. Long and slow moving queues, even for HHonors members, inexperienced staff and a general lack of customer care framed our experience. At this price, I wouldn't recommend this hotel.

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear Guest, We are very sorry to hear that both your arrival & departure at the hotel were less than satisfactory, and if possible we would like to have the opportunity to speak with you, in order to understand some details regarding your experience. Please do not hesitate to contact our Switchboard on 0207 709 1000 and ask to speak... More

Bkpl
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Tower Bridge Hilton for a 4 day trip to see the "Tall Ships" and picked it for it's close proximity to the DLR railway to travel to Greenwich. This worked very well for us. The hotel was okay but we had a few complaints about our room. Firstly the curtain had come off the track and... More

Review collected in partnership with DoubleTree by Hilton

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear Guest, Thank you for explaining where issues had appeared in your room, for which we deeply apologise. If possible may I ask for you to contact me directly so I can ensure your room can be inspected? If you can call our switchboard on 0207 709 1000 and ask to speak with Amy in the Executive Office that would... More

Hong Kong, China
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If your working in the City then this is a decent spot, nice bright airy lobby, good quality coffee in the lobby bar. Short walk to the Tower, Thames and other attractions. Rooms are small which is typical of London hotels unfortunately. Internet very good. Avoid the roof top bar like the plagure. Dreadful service, horribly over priced, an unpleasant... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Andrew R' Thank you for your review, however I'm naturally saddened to read your comments regarding your visit to Skylounge. If ever you are able to offer us any further information regarding this, I would be extremely grateful. I can be contacted via our switchboard on 0207 709 1000. I'm pleased there had been other aspects of your stay... More

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 5 days ago NEW

In London for a conference and this hotel couldn't be better. Arrived all hot and bothered and service was outstanding. Great location near the light rail and tube. Pleasant functional rooms, free wifi throughout. Nice bar on top floor, with great views. Plenty of eateries nearby.

Was this review helpful? Yes
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'philmcgeorge' , Thank you for scoring your stay with top marks overall, I'm thrilled to hear that despite feeling exhausted on arrival, our team were able to ensure you could enjoy your stay from the word go. It's our pleasure. I hope we may see you again before too long. Take care Amy More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had a great experience at this hotel - the lobby was quite nice and staff was warm and welcoming. Room was quite large and comfortable for London standards, and the hotel has a nice sky lounge which is convenient for grabbing a late night drink with friends. As a HHonors Gold member I got free breakfast, free wifi and a... More

Was this review helpful? Yes
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'KathyFromSF' Thank you for choosing to stay at the DoubleTree Tower of London and for your continued loyalty as a Gold Hhonors member, we were delighted to welcome you to our hotel! I'm thrilled to hear you will look to return when you next come to London (great news!) and in the meantime if there is anything our team... More

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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
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Also Known As:
DoubleTree By Hilton Hotel London -Tower Of London England

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