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DoubleTree by Hilton Hotel London -Tower of London

4.0 of 5 Hotel   |   7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
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Ranked #132 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Kathy M
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2,748 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at this hotel for a conference. The service was excellent. We were offered a freshly baked cookie on arrival & asked if we needed travel plugs. WiFi was free which makes working so much easier. I liked the 'make your own muesli' station at breakfast. Having a cappucino at breakfast was not extra. Thrre was lively modern bar... More

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Asia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed there for seven nights and had a wonderful experience. They first gave us a room which was facing the courtyard, meaning other people's room, and it was very small. We called the reception the next day to ask if it was possible to have a room change so we could see the streets, and we... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Jo L' Congratulations on your recent marriage and thank you for choosing to stay at the DoubleTree Tower of London for your honeymoon. I'm pleased to hear that when asking our team for a different room, they had responded quickly and were able to offer you a room that had been better suited to your needs and to the... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Stayed for one night, a nice hotel in a great location, but the reception experience on check-in and check-out was pretty dreadful. Long and slow moving queues, even for HHonors members, inexperienced staff and a general lack of customer care framed our experience. At this price, I wouldn't recommend this hotel.

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear Guest, We are very sorry to hear that both your arrival & departure at the hotel were less than satisfactory, and if possible we would like to have the opportunity to speak with you, in order to understand some details regarding your experience. Please do not hesitate to contact our Switchboard on 0207 709 1000 and ask to speak... More

Bkpl
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Tower Bridge Hilton for a 4 day trip to see the "Tall Ships" and picked it for it's close proximity to the DLR railway to travel to Greenwich. This worked very well for us. The hotel was okay but we had a few complaints about our room. Firstly the curtain had come off the track and... More

Review collected in partnership with DoubleTree by Hilton

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Hong Kong, China
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If your working in the City then this is a decent spot, nice bright airy lobby, good quality coffee in the lobby bar. Short walk to the Tower, Thames and other attractions. Rooms are small which is typical of London hotels unfortunately. Internet very good. Avoid the roof top bar like the plagure. Dreadful service, horribly over priced, an unpleasant... More

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Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 days ago NEW

In London for a conference and this hotel couldn't be better. Arrived all hot and bothered and service was outstanding. Great location near the light rail and tube. Pleasant functional rooms, free wifi throughout. Nice bar on top floor, with great views. Plenty of eateries nearby.

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Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a great experience at this hotel - the lobby was quite nice and staff was warm and welcoming. Room was quite large and comfortable for London standards, and the hotel has a nice sky lounge which is convenient for grabbing a late night drink with friends. As a HHonors Gold member I got free breakfast, free wifi and a... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'KathyFromSF' Thank you for choosing to stay at the DoubleTree Tower of London and for your continued loyalty as a Gold Hhonors member, we were delighted to welcome you to our hotel! I'm thrilled to hear you will look to return when you next come to London (great news!) and in the meantime if there is anything our team... More

Montreal
Top Contributor
103 reviews 103 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is situated near the Tower of London close to the subway station. The staff are very professional and friendly. The service at the reautaurant was excellent. The rooms are modern and clean. We had the opportunity to have access to the Executive lounge which offers free beer and wine along with tasty appetizers in the evening. The place... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear Recent Guest, Thank you for sharing your feedback after this recent stay and for mentioning you appreciated the benefits that were available to you in the Executive Lounge! Our breakfast team will be delighted to hear your partner enjoyed the muesli! I hope we can welcome you back in the future and thank you once again for your very... More

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My fiancée and I stayed at this hotel as part of the first part of our 2-week European trek. We booked pretty last minute and this was our first time in London so we weren't really sure what to expect. Summary - At a high-level, this is a clean and proper business hotel that offers decent value, is located close... More

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Willhelmson' Thank you for detailing your experience with us, we really appreciate being given your feedback. I'd been particularly pleased to read that when asking our Guest Services team for assistance, the person(s) assisting you had been friendly & helpful. Our people are the core of our business and we want every guest to come away with this positive... More

Hertfordshire
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

What a great afternoon tea! Amazing selection of sandwiches. Loved them all. Followed by scones and cakes. And the after one set of tea they bought another round of cakes and sandwiches for us! Was amazing. And great service. Preferred this to afternoon tea at the sanderson. Great location too! Easy to find and amazing views from the sky lounge!

Was this review helpful? Yes
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review

Dear 'Gina L' Thank you for your feedback after you had visited us at Skylounge for afternoon tea! I'm pleased you were able to completely indulge in the wonderful freshly baked scones & deserts that are included, the only trouble is working out how to walk afterwards after such a treat! Thank you again, we were delighted to welcome you.... More

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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
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Also Known As:
DoubleTree By Hilton Hotel London -Tower Of London England

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